Harvard Business Review

JULY 19, 2013

Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! Of course, this response would be fine if the challenge were merely to deploy technology (on time and to budget) and ensure it continues to function properly for as long as required. So what can a CIO be held responsible for?

CIO 8

CIO CAPEX Budgeting CRM 8

Harvard Business Review

JANUARY 13, 2011

Companies love to stretch out their investments in existing technology as long as possible, a policy whose faulty logic I recently rediscovered in my role as CIO. That's because, like many CIOs, I hate buying technology that loses a significant part of its value as soon as it's delivered. on others as well as myself.

Technology 15

Technology CIO CFO TCO 15

Harvard Business Review

AUGUST 13, 2013

Running an IT department is hard enough under any circumstances, but imagine doing it at one of the world''s preeminent technology companies. Your customers aren''t haplessly trying to set up their voicemail; they''re experts in technology and expect it to work. Tell me about your role at Google, and what your purview as CIO includes.

CIO 8

CIO How To Technology Directory 8

Harvard Business Review

FEBRUARY 18, 2011

I came to understand the reason for a phenomenon I had been aware of for years: Medical-center CIOs who are MDs tend to be much better at stating unpleasant truths about IT systems than nonmedical CIOs. Determine the CEO's grasp of the legacy-systems issue in order to make the business case for change.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

NOVEMBER 22, 2017

There’s no question that legacy IT systems are too slow and rigid for the agility that digital business demands. And that means buying more new technology: IT organizations must adopt new platforms and processes and integrate services in new ways. How to Design Your IT Organization for Constant Evolution.

Technology 8

Technology Organization Content Supply Chain 8

Harvard Business Review

FEBRUARY 17, 2016

Over the last 10 years, a basic shift has occurred from an IT-deployment view of the world of big systems and even bigger projects toward a people-centric and user-oriented view of hardware, information, and human collaboration and networking. Clearly, business managers and CIOs are lagging. How technology is changing the way we work.

Technology 8

Technology CIO Maturity Information 8

Harvard Business Review

JULY 31, 2012

But when the change involves a new information technology, it's harder to make incremental updates. Computer systems often don't come in a multitude of small parts; they generally come in huge packages. So is there a way to implement big process and system changes while engaging workers and enabling organizational learning?

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

JUNE 24, 2014

It doesn’t take long for technologies to outgrow their usefulness. IT systems need constant tweaking, updating, or replacing, or else they become an inefficient drag on the organization. And the delay in processing veterans’ records was exacerbated by the Department of Defense and VA using incompatible systems for medical records.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

APRIL 25, 2013

The Conversation is also a 1974 film by Francis Ford Coppola whose themes include the role of technology in society and being so focused on what you are doing that you forget why you are doing it and become oblivious to what is happening around you. Only a quarter of executives felt their CIO was performing above his or her peers.

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

SEPTEMBER 13, 2012

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. Lines of business are now getting their own official technology budgets for non-standard software products. Other managers might take notice and started building their own databases.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JULY 22, 2013

IT leaders have long embraced the idea that the role of the IT unit, and of enterprise IT systems, is to enable business. However, when we ask CIOs how their "enabling" is going, they consistently respond that sometimes it goes well; sometimes not so much. And other CIOs nodded in agreement. These are finite resources.

CIO 8

CIO Stage-Gate Project Information Technology 8

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Improving Operational Efficiency.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

SEPTEMBER 23, 2016

Recent research conducted by IBM among global boardroom and C-suite executives in 28 countries found that better cybersecurity is among their top technology priorities. These cues can include: A message that security systems have been updated, often with a link to details. Online security and customer intimacy go hand in hand.

Marketing 8

Marketing Customer Intimacy CIO Technology 8

Harvard Business Review

AUGUST 26, 2013

With a tsunami of new digital technologies all converging simultaneously — social, mobile, cloud, analytics and embedded devices — there has been, once again, a cry for corporate IT to radically change to enable the digital transformation of businesses. It requires new modes of operation. There is no time for complacency.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

NOVEMBER 24, 2017

An entire industry now exists to train us humans to be smarter in how we operate computers, and yet the number of cybersecurity incidents continues to rise. Forty percent of respondents to a BAE Systems survey of senior managers in various sectors said they lack understanding of their own company’s cybersecurity protocols.

Training 8

Training CIO Chief Information Officer Information 8

Harvard Business Review

JULY 22, 2014

This shift blurs the lines of control as supply chain, customer relationship management, and other data systems become subordinate sources for information critical to marketing success. These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management.

Supply Chain 8

Supply Chain CIO Chief Information Officer Budgeting 8

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Leading Blog

MARCH 18, 2011

In today’s high-velocity environment, Scott Klososky believes you need to understand how to guide your organization in the implementation and usage of technology—in short, how your organization “does” technology. [As Younger generations will not operate like the current generation of leaders ….If

Chief Information Officer 279

Chief Information Officer CIO ROI Technology 279

Harvard Business Review

MAY 15, 2014

s Co-operative Bank in June 2013. This shortfall resulted in its parent, Co-operative Group, ceding control of the bank to bondholders, including U.S. One section highlights the problems the bank encountered as it attempted to replace its core banking systems, a program that was cancelled in 2013 at a cost of almost £300 million.

Banking 8

Banking Project Enterprise Architecture CIO 8

Harvard Business Review

JULY 17, 2017

Despite rapid innovations in data processing and machine learning, many businesses have yet to make the leap from the Industrial Age to the information age, and the gap between technological and organizational progress is widening. Closing this gap requires much more than short-term fixes, like adopting new technologies.

Industry 9

Industry Short-term Planning Long-term 9

Harvard Business Review

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. Multiple conversations about cyber risks are happening across a multitude of divisions in isolation.

Metrics 8

Metrics CIO Chief Financial Officer Chief Information Officer 8

Harvard Business Review

JUNE 23, 2017

Many conversations about data and analytics (D&A) start by focusing on technology. A robust, successful D&A function encompasses more than a stack of technologies, or a few people isolated on one floor of the building. reduced instances of teams playing four games in five days by 26%. Jumpstart process and cost efficiency?

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. This cuts down the time tremendously.”

Engineering 8

Engineering CIO Disruptive Innovation Uncertainty 8

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. This cuts down the time tremendously.”

Engineering 8

Engineering CIO Disruptive Innovation Uncertainty 8

Harvard Business Review

JANUARY 23, 2013

His "Obama for America" fundraising , analytics and "get out the vote" operation was a masterpiece of agile electoral innovation and entrepreneurship. The Obama campaign's techniques, tools and technologies deserve detailed and dedicated attention from every organization that takes data-driven decisions seriously. They're right.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

JUNE 16, 2015

He told me about the days, decades ago, when he first ran into a new breed of executive and thought, “What the heck is a CIO?” Consider three critical mega-trends: resource constraints and rising commodity prices; climate change and extreme weather; and radical, technology-driven transparency. The Future of Operations.

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

JUNE 19, 2013

Trade secrets, confidential business plans, and operational security depend on it. But when I put the question to top management, well, they''re busy — not their problem, that''s for sure — and they refer me to the chief information officer or the chief technology officer. To find out, I like to ask questions. But security?

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

DECEMBER 8, 2010

To begin to answer these questions, we conducted some qualitative research, using in-depth interviews with about two dozen CIOs and senior IT managers whose organizations have evaluated or adopted cloud computing services. How can managers generate competitive advantage from their cloud investments? Agility is also a plus.

Competitive Advantage 14

Competitive Advantage Development CIO Survey 14

Harvard Business Review

JULY 4, 2012

Most African corporations, especially in the private sector, are only now in a position to think deeply about information technology (IT). The notion of the CIO is still in its infancy. Intriguingly, the African IT manager has very little influence over the enterprise as a whole. What do we have here then?

CIO 14

CIO Information Technology Bottom-up Policies 14

Harvard Business Review

JULY 16, 2013

The US Navy is an organization utilizing 1,400 systems and 7,000 applications to serve more than 500,000 employees. While the USN is relatively mum about its specific strategies, there are references to the fact that they intend to cut their systems in half within 36 months, reducing some overhead cost and modernizing. 017%,019% and.00028%

Directory 8

Directory Company IAM CIO 8

Harvard Business Review

JUNE 16, 2016

Our research and client engagement experience has shown us that generating strong returns from the digital sensors, wireless communications devices, digital cameras installed in buildings and other smart, connected devices does not come down to writing big checks or being technologically savvy. Operations in a Connected World.

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

DECEMBER 1, 2015

Many executives pine for their internal IT systems to give them a more consumer-friendly experience. With consumer IT, the services on offer are, for the most part, “point” solutions delivered from the cloud, operating in an asynchronous mode. Operating this way today is a big no-no in the corporate world.

Execution 8

Execution Hotels Software System 8

Harvard Business Review

JANUARY 28, 2015

Coordinating the infrastructure, technology, and messaging in a way that appears seamless and fluid to the customer is, to be blunt, a logistical nightmare. If it’s all about the operations then you lose sight of the customer. Based on this data, operations recommended marketing cease actively trying to acquire these customers.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

DECEMBER 5, 2016

The biggest obstacle to using advanced data analysis isn’t skill base or technology; it’s plain old access to the data. Every CIO I meet tells me that they are excited at the potential of analytics for their business. Harnessing the power of machine learning and other technologies. Insight Center. Sponsored by SAS.

Competitive Advantage 8

Competitive Advantage Software CIO Analysis 8

Harvard Business Review

APRIL 18, 2013

The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. IBM has built a customer database called Blue Insight , an analytics cloud computer system that unifies hundreds of software applications for more than 200,000 IBM consulting, sales, technical and marketing people.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

FEBRUARY 15, 2012

How do we reduce the performance drag of top-heavy management structures, replace "manager-management" with a more agile self- or peer-management, and create a vibrant social system in the process? Tokyo-based insurance company Tokio Marine Nichido Systems (TMN) took an earnest, homespun approach to radical transformation.

Bureaucracy 11

Bureaucracy Company Agility CIO 11

Strategy Driven

NOVEMBER 15, 2018

Yet now, with Innovation Engineering – a data-driven, reliable system for creating fresh ideas and successfully turning them into reality – companies can transform innovation from a random act to a reliable science. Create systems that enable instead of control. It’s a system designed to enable innovation by everyone.

Innovation 63

Innovation Engineering CIO System 63