Lead Change Blog

OCTOBER 18, 2018

Ambiguity prevents organizations from operating with focus, discipline, and engagement. It lurks in the background when you don’t know which of the dozens of metrics really matter, and thus can’t explain what success looks like or how you would know when you reach it. Lack of clarity runs the meeting with no agenda.

Short-term 211

Short-term Mayo Long-term Audience 211

HR Digest

JANUARY 12, 2024

The architects of this revolution are the bold and forward-thinking leaders in human resources. Investing in leadership development and ongoing learning opportunities empowers employees to fill the shoes of departing leaders seamlessly. As we stand at the precipice of 2024, a revolution – not an evolution – awaits.

Leadership 109

Leadership Diversity CPO Career 109

Strategy Driven

FEBRUARY 6, 2015

They use the term ‘metrics’ out of context. Their metrics are arbitrary, and they jerk the chains of sellers with figures that are unsubstantiated. Metrics are easily skewed and do not reflect the overall customer satisfaction. It applies to service industries and manufacturing operations. Customer retention.

Quality 50

Quality Metrics Strategic Planning TQM 50

LDRLB

NOVEMBER 12, 2012

We also should not be offended when operations leaders demand the details of the effectiveness of the initiatives we roll out. Most HR Departments have developed a matrix HR Structure with Generalists (Advisors or Business Partners) mixed with Specialists (in Centers of Excellence, aka COEs).

Ulrich 137

Ulrich Metrics Report Storytelling 137

Eric Jacobson

JUNE 14, 2020

and global workplace tracking, including interviews of employees and managers from 160 counties, interviews with leading economists and roundtable interviews with CHROs (Chief Human Resource Officers) from 300 of the world’s largest organizations. And, it’s based on the largest study of its kind: 37.2 What are you most proud of?

Diversity 65

Diversity Metrics Efficiency Review 65

HR Digest

OCTOBER 22, 2018

Companies must depend on their chief human resources officers (CHROs) in creating corporate values necessary to achieve success. But more CEOs rarely understand the true position of their CHROs, let alone giving them the necessary backup to operate in the required capacity. 2. Prescribing revenue-generating actions.

CEO 63

CEO CFO McKinsey Human Resources 63

Mike Cardus

DECEMBER 9, 2013

In a hushed tone he tells me: “ Mike, our CEO went to an off-site executive development retreat and wants to change our entire performance appraisal system and he wants it done by the end of the next week!”. Will, “He said he wants clearer objective metrics. I ask, “ any guidelines on how he wants things changed?”.

Performance Review 136

Performance Review Handbook System Objective 136

HR Digest

APRIL 9, 2024

In an exclusive interview with HR Digest, Trent Henry, EY’s Chief Human Resources Officer (CHRO), shares key strategies driving EY’s commitment to diversity, innovation, employee well-being, and leadership development. We track progress through standardized metrics and measurement. EY is known for its focus on innovation.

Diversity 52

Diversity Career Globalization Learning-by-Doing 52

HR Digest

JANUARY 5, 2022

Bosch firmly believes that research is not an end in itself – a never-ending race to develop new technologies – but rather something that makes a tangible contribution to improving the quality of people’s lives. At Bosch, Business Resource Groups (BRGs) are designed to engage our associates in important conversations about critical topics.

Human Resources 52

Human Resources Education Resources Innovation 52

Eric Jacobson

JULY 7, 2019

and global workplace tracking, including interviews of employees and managers from 160 counties, interviews with leading economists and roundtable interviews with CHROs (Chief Human Resource Officers) from 300 of the world’s largest organizations. And, it’s based on the largest study of its kind: 37.2 What are you most proud of?

Power 50

Power Diversity Metrics Efficiency 50

HR Digest

JANUARY 6, 2022

We’re working hard to enable digital-first workflows across our Adobe employee experience—from onboarding new employees, virtual collaboration tools, and learning and development opportunities. We know that the future of work is not one destination—it is a journey, one where we will be learning as we go.

Software 98

Software Engineering Learning-by-Doing Diversity 98

CO2

DECEMBER 4, 2015

And that attitude is communicated to and frequently adopted by operating managers. The “human” in Human Resources goes missing. Do you have the time and resources to develop them? These are certainly important metrics, but not at the expense of the synergistic lift of the right team working together.

Policies 78

Policies Human Resources System Metrics 78

Chart Your Course

AUGUST 14, 2012

According to their human resource department, it is harder to get a job at Zappos than to be accepted at Harvard Business School. There needs to be a system for decision-making and development of leaders and managers as well as the reinforcement of values, directions and performance expectations. No excuses.

Newsletter 165

Newsletter Insurance Class Workshop 165

CO2

DECEMBER 4, 2015

And that attitude is communicated to and frequently adopted by operating managers. The “human” in Human Resources goes missing. Do you have the time and resources to develop them? These are certainly important metrics, but not at the expense of the synergistic lift of the right team working together.

Policies 60

Policies Human Resources System Metrics 60

Strategy Driven

APRIL 3, 2014

Successful leaders in Medical Affairs, Clinical Operations and Medical Scientific Liaison positions will use their resumes to market themselves as cross-functional leaders that have made an impact across many aspects of the business—not just the scientific areas. You must appeal to all of these audiences.

Tactics 51

Tactics Execution Pharmaceuticals Human Capital 51

HR Digest

NOVEMBER 9, 2021

Today, Erni is widely considered one of the most influential leaders in human resources and her company, Audible, one of the most diverse employers in the world. Companies can work intentionally towards developing more allies and enabling existing allies with tools and resources to be the best version of themselves.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

NOVEMBER 9, 2021

Today, Ernie is widely considered one of the most influential leaders in human resources and her company, Audible, one of the most diverse employer in the world. Companies can work intentionally towards developing more allies and enabling existing allies with tools and resources to be the best version of themselves.

Diversity 52

Diversity Katz Learning-by-Doing Globalization 52

HR Digest

AUGUST 10, 2023

This is especially true in the field of Human Resources (HR), where the effective management of talent is crucial to the success of any organization. By analyzing HR data, organizations can identify areas of inefficiency and implement process improvements that save time, reduce costs, and enhance overall HR operations.

Metrics 92

Metrics Objective Analysis Talent Management 92

HR Digest

FEBRUARY 12, 2024

HRIS or Human Resource Information Systems, are critical aids for the HR team within any given organization. Human Resource Information Systems are digital tools that help with collecting and managing employee records in a more structured manner. Image: Freepik What Are HRIS Systems?

Software 52

Software Human Resources Performance Review System 52

Harvard Business Review

MAY 3, 2018

Now we need to give doctors a chance at engaging in the conversation by developing tools to make cost transparent to them. The operating room is one of the most resource-intensive environments in our health care system. In other words, it provides surgeons with cost data for the resources under their control.

Cost 8

Cost Health Care Operations Metrics 8

Harvard Business Review

DECEMBER 2, 2013

This is what is going on now in community development. Three lines of progress are crossing, and rapidly reshaping how businesses and nonprofits together strengthen the locales in which they operate. Child sponsorships have been operating since 1953, and all of them share the high-level objective of breaking the cycle of poverty.

Trends 8

Trends Development Net Present Value NGO 8

Harvard Business Review

DECEMBER 12, 2013

That’s the implication of the current emphasis on big data and the use of metrics in HR, but the answer isn’t an easy “yes.”. In their role as line workers, teachers can be expected to respond to whatever metrics are applied to them. Does better data mean better employee performance and organizational outcomes?

Execution 8

Execution Metrics Human Resources Morale 8

Harvard Business Review

APRIL 4, 2011

Collectively known as "operational risks", these latter costs are substantial yet, if managed properly, could significantly, reduce the bottom line with few negative side effects. Of course, reducing costs by managing operational risks requires a change of mindset, a more comprehensive strategy and a change of heart.

Cost 15

Cost Metrics SWOT Operations 15

Harvard Business Review

JULY 29, 2014

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

CFO 11

CFO Charan Intangible Assets Human Resources 11

Harvard Business Review

JUNE 8, 2018

Digital companies, however, consider scientists’ and software workers’ and product development teams’ time to be the company’s most valuable resource. CFOs of these companies themselves admit that they cannot justify their market capitalizations based on traditional metrics.

Report 8

Report GAAP Net Present Value CFO 8

Harvard Business Review

OCTOBER 25, 2018

” In today’s tightening labor market, HR leaders must work relentlessly to develop and recruit people who advance digital transformation across their organizations. Finding ways to improve HR’s digital acumen and data skills can challenge even the most well-resourced companies. Develop data visualization skills.

Skills 13

Skills Survey Technology Strategic Planning 13

Harvard Business Review

MARCH 13, 2018

For instance, Doug shared some new concepts for transforming an insurmountable checklist of requirements into manageable benchmarks and priorities, which he had developed after conducting a comprehensive review of his company’s operations. He also shared supply discipline systems that reduced common inefficiencies.

Supply Chain 10

Supply Chain Operations Restructuring Conference 10

Harvard Business Review

SEPTEMBER 27, 2011

Perhaps it's easier to start by discussing the pathologies of a dysfunctional Chief of Human Resources Officer (CHRO). When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Your head of HR is hesitant to be accountable for meaningful metrics.

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

JULY 30, 2014

Charan has turned his attention to these organization dynamics in response to CEOs recognizing that technology, operations, access to financial capital, and even strategic positioning statements are less differentiating than their organization’s ability to respond to opportunities. Human resources Strategy Talent management'

Charan 10

Charan Human Resources Leadership Pipeline Decentralization 10

Harvard Business Review

FEBRUARY 26, 2013

For most large organizations, the core of their corporate infrastructure was developed during the broadcast era. In effect, this means many entities treat government relations, investor relations, and human resources as distinct departments aimed at a specialty audience with little coordination.

Company 8

Company Metrics Audience Human Resources 8

Harvard Business Review

DECEMBER 31, 2015

They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs. To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. It was fully integrated into emergency room operations at St.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

DECEMBER 9, 2015

For example, before performing every operation the surgical team should conduct a “time-out” 100% of the time to ensure that everyone agrees that they are operating on the correct patient and are performing the correct procedure on the right site and that any questions or concerns that any team member might have are addressed.

Health Care 8

Health Care Benchmarking Process Operations 8

Harvard Business Review

JUNE 13, 2012

Greg Koch tells the story of how plant managers around the world have absorbed their connection to the communities in which they do business, and work hard to earn the "social license" to operate. They offer up a powerful reframing of the metrics from, as judge Dov Seidman put it, "how much" to "how." Hack by Valeria Budinich, Ashoka.

Organization 13

Organization Cooper McKinsey Long-term 13

Harvard Business Review

MARCH 13, 2012

For them, sustainability is a thing to tackle, a functional area; it's a what , like marketing or product development. It's a way of operating that creates the most value when it's embedded throughout the organization. And these issues require a full-court press from all aspects of operations.

Supply Chain 11

Supply Chain Business Model Trends Quality 11

Harvard Business Review

APRIL 20, 2016

The manufacturing team could split operational discussions about issues on a line or scrap rate concerns from discussions about progress on the introduction of a new line. In a manufacturing operation, that operations meeting might even be a daily huddle, whereas the big projects could be discussed bi-weekly or monthly.

Operations 8

Operations Short-term Supply Chain Objective 8

You're Not the Boss of Me

JUNE 29, 2009

This company operates its democracy to the extent that: Employees set their own work schedules They don’t use the same workstation more than two days in a row so that no one really knows when they go to work or how long they stay. But what does a truly democratic workplace look like?

System 43

System Blog Diversity Operations 43

Harvard Business Review

JUNE 19, 2017

While initially designed to improve the responsiveness of software development teams, more recently agile has become the default team-based operational model for companies big and small, across industries and sectors, with the promise of a substantial and sustained spike in team productivity and efficiency. Try HR Retrospectives.

Agility 8

Agility Software Incentives Banking 8