Eric Jacobson

MARCH 25, 2021

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. Jonathan’s network was more about innovation. We started writing weekly stories about emerging entrepreneurs for our innovation hub, SmartUp.life. The Guardian : Turns empathy into a lens to better serve customers.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

Lead on Purpose

MAY 26, 2009

We had the flights, the hotels (yes, plural…I’ll come back to that) and six days of fun planned at Universal Studios and several other theme parks. Next I called the Marriott hotel. When I called today to rebook our trip, which hotel do you think I called? They have simply made me a happy customer. It was so easy!

Examples 113

Examples Hotels Productivity Products 113

Eric Jacobson

NOVEMBER 30, 2020

The Leader : Rejects traditional structures, seeks inspirational role models, tests leadership ideas. Jonathan’s network was more about innovation. We started writing weekly stories about emerging entrepreneurs for our innovation hub, SmartUp.life. The Guardian : Turns empathy into a lens to better serve customers.

Entrepreneur 65

Entrepreneur Self-aware Storytelling Early Adopters 65

Harvard Business Review

MARCH 1, 2017

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

Hotels 8

Hotels Fashion Budgeting Retail 8

N2Growth Blog

SEPTEMBER 9, 2010

Hopefully their example will raise the standards of leadership in our national life. Here's link to a post of mine a couple of years ago: Dan Nigro, Rick Rescorla and the Leadership Lessons of 9/11 [link]. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute.

Blog 362

Blog Hotels Follow-up Brand 362

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

SEPTEMBER 14, 2011

The first experience involved extensive field visits to India and China as part of work with a multinational company looking to boost growth in those markets. Our team collectively spent about 100 days across the two markets, visiting urban areas, rural areas, homes, retail locations, hospitals, and more.

Innovation 10

Innovation Disruptive Innovation Christensen Hotels 10

Harvard Business Review

JULY 16, 2014

Unlike closed marketing systems, characterized by agencies that wall off their in-house talent (creating a scarce and expensive resource), open marketing systems seek talent from anywhere in the world to solve problems, and then curate the best answers. All of these are taking a piece of the traditional marketing spend.

Marketing 8

Marketing Disintermediation Hotels Brand 8

Strategy Driven

JULY 13, 2011

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Strategy Driven

JANUARY 26, 2011

A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. This emerging social era is about engaging everyone around you to redefine what you do and how you do it – including sales, marketing, R&D, customer support, and product development. And it does not stop there.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

JULY 16, 2013

They recognize that as UX eclipses traditional brand marketing, they need to be more hands-on with their products. Start by conducting a UX audit that captures the sequence of interactions your customers need to take to complete basic tasks with key products, be it renting a car or checking into a hotel room.

Leadership 10

Leadership Ries CEO Productivity 10

Harvard Business Review

NOVEMBER 12, 2018

A new study out by Spencer Stuart shows an insane number of chief marketing officers who’ve been fired during 2018. I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO.

Brand 10

Brand How To CEO Marketing 10

Harvard Business Review

JANUARY 29, 2018

For the former, we examined the presence and market penetration of disruptor companies; we also considered incumbents’ financial performance. For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

OCTOBER 31, 2013

There’s an important lesson in this for innovators seeking to create new growth among customer segments that don’t constitute the core of today’s markets: If you don’t go, you can’t know. If a particular geographic market or customer segment is important to you, make sure you’ve spent the time to understand the fabric of the market.

Wireless 8

Wireless Class Hotels Health Care 8

Harvard Business Review

MARCH 24, 2016

Specifically, the study found that S&P 500 companies where the founder is still CEO are more innovative, generate 31% more patents, create patents that are more valuable, and are more likely to make bold investments to renew and adapt the business model — demonstrating a willingness to take risk to invent the future.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change.

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

MARCH 24, 2016

For an upcoming MIT symposium on the topic, we’re focusing on four main themes: customer expectations, product enhancements, collaborative innovations, and organizational forms. Collaborative innovations. Companies must become more innovative to better respond to the highly competitive, global business environment.

Supply Chain 8

Supply Chain Health Care Globalization Technology 8

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. Matthew Eyring , Chief Strategy & Innovation Officer of Vivint Inc.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

FEBRUARY 9, 2012

The Hilton Worldwide hotel chain documents every employee's specific skills, including languages, education, experience, property experiences, local market connections, and affiliations with boards and non-profits. Innovations make it easier to find high-performing people quickly and more cheaply than traditional practices.

Skills 14

Skills Survey Human Resources Document 14

Harvard Business Review

NOVEMBER 22, 2010

Each morning at my hotel I received the China Daily , the countrys main English-language newspaper. The theme of the big event was "Technology-led Transition and Innovation-driven Development," which sounds broad. I wrote a couple of months ago about Chinas leadership in the clean tech race , but at the macro level.

NGO 14

NGO Chemicals Guidelines Telecommunications 14

Harvard Business Review

JULY 3, 2015

Today, however, by exploiting new digital technologies, firms like Apple, Lending Club, and AirBnB have made customer co-creation of value central to their business models and in doing so now rank among the world’s most innovative and valuable firms. Evaluate your leadership team’s openness to co-creation as well.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

APRIL 27, 2015

Can you think of any business topic that’s been hotter for longer than innovation? In a McKinsey poll , 94% of the managers surveyed said they were dissatisfied with their company’s innovation performance. And yet when it comes to innovation, the gap between aspiration and accomplishment seems as big as ever.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

DECEMBER 8, 2011

Market Position: Contracts, licenses, legal monopolies, customer lists. The top two elements, market position and brand — with items like goodwill, customer lists, reputation and contracts — are largely a measure of how well companies are building trust with consumers and the wider community.

Brand 15

Brand Hotels Reputation Franchising 15

Harvard Business Review

MARCH 26, 2012

I suspect that it is a highly competitive market, probably relatively regional, that achieves low cost because almost every plate ordered is the same. They paid for it, and despite their current high market value, they probably still do. One could say in each case, the innovations were user-based backed by massive amounts of capital.

Hotels 16

Hotels Document Retail Innovation 16

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! We labeled these foundational competencies the “leadership code”.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

APRIL 20, 2016

Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more. When modular in design, they adapt easily for different markets and can evolve over time. Consider GE.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

MARCH 14, 2016

As of February 2016, the top 10 unicorns for market capitalization are: Uber, Xiaomi, Airbnb, Palantir, Meituan-Dianping, Snapchat, Didi Kuaidi, Flipkart, and SpaceX. All Airbnb does is offer a connection between home and flat owners with rooms to rent to people looking for a lower-priced alternative to hotels. Financed by VC firms.

Company 8

Company Succession Analysis Entrepreneur 8