In the CEO Afterlife

MARCH 18, 2015

With 60% of annual sales coming from innovative new products, it is clear that LEGO has not been idle. This vision establishes the principles for running a simple operation. Because of that, they are rewarded with brand loyalty. Doing less better’ doesn’t mean doing less work. In-N-Out Burger. But Intuit isn’t a small business.

Apparel 100

Apparel Brand Franchising Competitive Advantage 100

Harvard Business Review

JULY 21, 2017

To embrace this market shift, retailers will need to experiment with a range of technologies and strategies across marketing, supply chain, and merchandising. In categories like furniture and beauty, retailers are experimenting with other ways to offer sensory experiences. Shopping virtually with augmented reality.

Retail 8

Retail Supply Chain Merchandising Brand 8

Harvard Business Review

OCTOBER 28, 2014

Regardless, Tesco’s collective failures feel operational, organizational and cultural. More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. This isn’t simply bad luck. Tesco was digital before digital was cool.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

MARCH 12, 2014

In fact, 98% of IR500 retailers use some form of web analytics. Location analytics firm RetailNext currently tracks more than 500 million shoppers per year by collecting data from more than 65,000 sensors installed in thousands of retail stores. Operations. And RetailNext isn’t alone. not visiting competitor venues).

Retail 8

Retail Customer Intimacy Apparel Wireless 8

Harvard Business Review

MARCH 27, 2013

Penney in November 2011 with a mandate to turn the ailing retailer around, all eyes were on him. He had an amazing legacy: Senior VP of Retail Operations at Apple pioneering the concept of the Apple Retail stores and the Genius Bar. And indeed he had a very innovative strategy for J.

Retail 8

Retail Price Merchandising CFO 8

Harvard Business Review

OCTOBER 24, 2016

Innovation has the potential to transform the investment industry. Yet the world’s largest funds are closed off from these innovations. Research we have collected in recent months shows that pension funds, sovereign wealth funds, and endowments expect imminent breakthrough innovations in investment technology.

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Harvard Business Review

FEBRUARY 15, 2012

Given the unrelenting pace of change surrounding organizations in virtually every industry, companies are looking for executives who know how to innovate and introduce change, not simply caretakers who can manage the status quo. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

AUGUST 21, 2014

When I argue that e-commerce isn’t likely to destroy innovative omnichannel retailers , I typically receive passionate responses. Am I really suggesting that the growth of e-commerce will slow before it annihilates most physical retailing? In general, however, e-commerce operations aren’t as cheap to run as most people think.

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

MARCH 4, 2011

For retailers, the future of shopping is here and many are scrambling just to keep up. Some retailers are responding with clever innovations. And we've all seen Apple apply IT to out-retail pretty much everyone else. But many retailers seem a bit overwhelmed. That is a battle most retailers will lose.

Retail 14

Retail Attrition CIO CFO 14

Harvard Business Review

SEPTEMBER 13, 2017

For slaughterhouses and retailers (Brazilian operations), we also projected positive benefits: $20 million to $120 million (0.01% to 0.1% We set about investigating the financial costs and benefits of the uptake of sustainable and deforestation-free beef by ranchers, slaughterhouses, and retailers in Brazil. of revenues).

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

JULY 16, 2013

Loyalty points. These tried-and-true tools of the retail trade might not be as sexy as other forms of marketing. But together they account for more than $165 billion in purchasing power ( $110 billion in gift cards purchased, $48 billion in loyalty points earned, and more than $5 billion in product coupons redeemed). Gift cards.

Brand 8

Brand Loyalty Retail Technology 8

Harvard Business Review

MAY 30, 2014

And the essence of Walt Disney’s original strategy remains intact today: to construct a range of businesses — from animated film to fun parks, TV, retail, cruise ships, and more — around a group of engaging, family-friendly characters. When Innovation Is Strategy. How Boards Can Innovate. How Samsung Gets Innovations to Market.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

DECEMBER 2, 2010

Frei, who wrote about Progressive in this HBR article , and revealed the insights about the dual benefits of its operational choices.). An interesting contrast is online shoe retailer Zappos, which wants customers to call, as the company sees that as a loyalty-builder for the brand, even if it's relatively expensive.

Insurance 15

Insurance Retail Brand Loyalty 15

Harvard Business Review

DECEMBER 31, 2014

Who will help when any or many are not inter-operating as expected? Simply put, this disconnectedness is a byproduct of impressive innovation without the service and support transformation necessary to underpin the real-world use of those interrelated applications. Manufacturers and retailers are not to blame here.

Retail 8

Retail Brand Technology System 8

Harvard Business Review

DECEMBER 2, 2013

At Williams-Sonoma, CMO Pat Connolly is using data to fulfill the true potential of omni-channel retail. Retailers have stores, call centers, and e-commerce. Marketing, IT, store operations, and loyalty programs are all connected. “Our customer is in a store, then she’s reading a magazine, then she’s online.

Marketing 9

Marketing Teamwork Technology Information Technology 9

Harvard Business Review

FEBRUARY 25, 2014

After working with numerous marketers, we developed the Intelligent Brand Framework to provide a structure for thinking about marketing investments across creative and operational disciplines, using a combination of data-driven and human-centric approaches. Reflect on your collective capabilities as an organization.

Marketing 8

Marketing Reis Brand Retail 8

Harvard Business Review

FEBRUARY 9, 2011

The best companies are able to distinguish between these consumers by precisely valuing their operating profit potential, not just gross margin or volume. Redbox, the innovator whose DVD dispenser machine rents DVDs for $1 per day, had also grown quite rapidly. Their price sensitivity leads firms to over-promote and dilute profits.

P&L 14

P&L Supply Chain Retail Price 14

Harvard Business Review

JUNE 12, 2013

Somehow in this crowded field, Hai Di Lao commands fierce loyalty; has expanded to 75 locations across China, Singapore, and soon the U.S.; It''s generally hard to copy this kind of interdependent innovation. To find some measure of lasting advantage in today''s markets requires companies to look for non-obvious ways to innovate.

Competitive Advantage 8

Competitive Advantage Supply Chain Business Model Innovation 8

Harvard Business Review

OCTOBER 1, 2018

Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. Retailers routinely pay credit card companies 3% payment processing fees, while gas stations pay even more. Related Video. The power of a distributed ledger.

Marketing 8

Marketing Advertising Technology Content 8

Harvard Business Review

NOVEMBER 23, 2016

The internet has dramatically changed the way companies operate. Today, innovations in digitization and robotization are quickly laying the foundation for another disruptive corporate transformation. The lessons to date on driving digitization and robotics suggest operating on a dual track. The Next Analytics Age.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

JUNE 18, 2015

The playing field is being leveled across a variety of industries: Tesla is a leading high-end automaker, SolarCity is taking share from electric utilities, Uber is reorganizing the taxi industry on its platform, and companies like Blue Apron and Casper are chipping away at various retail segments. The company had originated over $7.5

Succession 8

Succession Brand Productivity Products 8

Harvard Business Review

JUNE 17, 2016

In everything it does, the company pays as much attention to its growth engine — its ability to manage innovation and launch consistently valuable products — as in any particular garment or device it sells. With all this in place, Starbucks can move with assurance to expand.

Company 8

Company Engineering Apparel Survey 8

Harvard Business Review

APRIL 29, 2013

What kinds of products or types of communication are going to increase customer loyalty? In March this year, for example, it hosted a two-day session in co-operation with the World Bank, various UN agencies, and the Qatar Computing Research Institute to study data around poverty and corruption. Innovation'

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. automotive, financial services, retail, telecomm, and hospitality sectors.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

JANUARY 27, 2017

The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. In reality, “handoffs” and transitions prove to be significant operational problems. Their loyalty and accountability belongs to top management.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

MAY 13, 2014

Walgreens, for instance, which has widened its mission from operating pharmacies to improving people’s overall wellness, would naturally want people to get more exercise and live healthier. How Data Visualization Answered One of Retail’s Most Vexing Questions. Innovation Marketing' Persuading with Data.

Discount 8

Discount Energy Motivation Wilde 8

Harvard Business Review

MARCH 22, 2017

Is it more imagination or innovation? Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. Today, creative marketers need to operate more like entrepreneurs, continuously adjusting to sustain “ product/market fit.” What makes marketing creative? These members are 2.6

Creativity 10

Creativity Marketing Agility Budgeting 10

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. One European retail bank, for example, set up “opportunity labs” in its branches and agencies—i.e.,

Marketing 8

Marketing Guidelines B2C Analysis 8

Harvard Business Review

DECEMBER 18, 2017

With over 500 million dedicated fans, it also happens to be one of the most innovative franchises when it comes to fan engagement. “NASCAR is unique for the loyalty of its fans and the way that the entire sport comes together once a week,” says Nick Franza, Manager, Technology Integration and Development at NASCAR.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

DECEMBER 20, 2016

The superconsumer effect is realized in more loyalty, lower turnover for United and in the industry. Sheryl Sandberg, chief operations officer of Facebook, called McCord and Hasting’s presentation the most important document ever to come out of Silicon Valley. Longer tenure reduces the challenge of a steep learning curve.”

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

JUNE 20, 2013

In addition to Canon, other parties sitting at the camera''s table might include the retailer, the repair center, and anybody else I welcome — such as the person who finds the camera if I lose it. Innovations in Digital and Mobile Marketing An HBR Insight Center. Don''t Let Paper Paradigms Drive Your Digital Strategy.

CRM 8

CRM CIO Marketing Call Center 8

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. Companies across the spectrum are grappling with change as new technologies, innovations, and customer behaviors disrupt old business models.

P&L 8

P&L Banking Marketing Call Center 8