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LeadershipNow 140: October 2013 Compilation

Leading Blog

Here are a selection of tweets from October 2013 that you might have missed: 20 Tools for Coaching and Teaching by @edbatista. Four Things to Get Right in Fast Growth Markets from @ChiefExecGrp. From @TomAsacker A brand choice is a feelings choice. FT: Manage your time as well as your staff.

Rogers 258
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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

In the years that have passed, we’ve continued to expand and refine the list by looking for CHROs able to innovate and outperform their peers regardless of current market dynamics in play at the time. Remember, it’s the people and culture who enable technology and marketing success – not the other way around. ?.

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The Beer formerly known as Albino Rhino

In the CEO Afterlife

Last week I wrote about a complaint to the British Columbia Human Rights Tribunal by a person with albinism – Is Political Correctness Coming to a Brand Near You? This person was offended by the brand name of a whimsical beer marketed by the Earls Restaurants chain. Gr eat marketers see problems as glorious opportunities.

Brand 198
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Lessons Learned from Corporate Branding and Rebranding Efforts of Note

Strategy Driven

Coca-Cola learned not to tamper with a beloved brand in 1985 when it decided to re-stage its iconic brand with “New Coke.” Some commentators felt the move to New Coke was a marketing gimmick to regenerate interest and sales in the brand after sales erosion due to the “Pepsi Challenge” taste test campaign.

Brand 58
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Kraft-Heinz Merger. Déjà Vu all over Again.

In the CEO Afterlife

For years management has failed to generate organic growth. The company attributed its phenomenal growth to astute brand building. The Strategic Health of Kraft Brands Remain Tenuous. There is truth to this, but for the record, the brand building referred to was not Kraft’s doing. Focus or Scale?

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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

Quality 182
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5 Pitfalls of Marketing Waterfalls

Strategy Driven

As data-driven marketers are taking full advantage of collecting, organizing, and analyzing demand management, many are adopting the classic marketing waterfall model from leading experts such as Sirius Decisions. One size fits all’ marketing waterfalls are too rigid. One marketing waterfall view has become a catchall.