Harvard Business Review

JUNE 13, 2014

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. It’s difficult, if not impossible.

Software 8

Software Industry Productivity Products 8

Women on Business

JANUARY 24, 2011

Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. Similarly, make sure your OWN site has the best key words for the search engines. We can leverage each other’s expertise. Mine your backyard.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. Select process owners with strong leadership skills and develop those skills even further. Also, process owners control IT budgets.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

SEPTEMBER 29, 2014

Consider first the increasing use of auctions, which have a distinguished history in the development of economics. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples.

Strategy 9

Strategy Black-Scholes Airlines Price 9

Harvard Business Review

MAY 28, 2015

Organizations develop processes through repeated problem solving. And then the innovators improve the technology steadily over time, allowing it to serve more and more of the overall market, which causes great trauma for incumbents who stuck to their legacy ways of doing things. Several U.S. Clearly, this is not an exemplary approach.

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

MAY 30, 2017

Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. How the most innovative providers are creating value. Insight Center. The Leading Edge of Health Care. Sponsored by Optum.

Health Care 8

Health Care System Technology Airlines 8

Harvard Business Review

JUNE 13, 2017

More companies have pledged to open their data, giving innovators everywhere the chance to mine that data and use it to drive better care. Using systems engineering, we can integrate technologies and build hospitals and clinics that ensure consistently safe, high-quality, and efficient care. But we are far from where we should be.

Technology 8

Technology Health Care Wireless System 8

Harvard Business Review

MAY 1, 2015

As Levie put it, “in this industry, people already think they have innovated if they have painted a grey wall green.” Typically, competing hotels fill as many as 70% of their rooms long in advance with mass bookings for conferences, corporate rates, and airline personnel at large discounts. It ain’t happening.

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

OCTOBER 30, 2014

We have found that when this process works well, marketing often takes on an expanded role by, for example, providing sales with data analytics and by supporting the development and testing of sales plays for a specific micromarket or customer peer group. Create a technology engine that powers the front lines. In some industries (e.g.

Marketing 8

Marketing Guidelines B2C Analysis 8

Harvard Business Review

AUGUST 9, 2016

A few years back, my three-year-old son Max had an unyielding passion for Thomas the Tank Engine trains. In the 2000s, airlines launched personal entertainment systems in economy class cabins on intercontinental flights. Paul Garbett for HBR. Piece by piece, he accumulated a rather impressive collection. Let me give an illustration.

Early Adopters 8

Early Adopters System Airlines Training 8

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

OCTOBER 18, 2016

If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. Development approaches. Executives can sometimes struggle differentiating between key operational and support investments.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

DECEMBER 22, 2016

We believe so — it is a form of governance that is much older than the public and private equity models, one developed in sophisticated Western capital markets. Family-owned business sectors have become engines of growth, particularly across the U.S., And it starts with family businesses. The Family Firm.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Harvard Business Review

SEPTEMBER 23, 2016

For example, while we were one of the early companies to develop an ‘order online, pick up in store’ service capability, it took us years to launch because of the fear we’d slow down store operations. For decades aircraft engine manufacturers focused on unit sales. ” A key word here is perception.

Metrics 8

Metrics Business Model Retail Automotive 8

Harvard Business Review

JANUARY 30, 2013

It consumes 20% less fuel than an equivalent 767; which, given today's increasing fuel prices and airlines' diminishing profit margins, should make it an extremely desirable aircraft. The thing about these Government contracts is that they are paid as development proceeds. Unfortunately, things haven't quite worked out as planned.

Outsourcing 8

Outsourcing P&L Airlines Price 8

Harvard Business Review

OCTOBER 9, 2017

What if we applied the same thinking to innovation? After all, innovation, like marketing and sales, is a pipeline. The innovation teams at these companies use them to track and process all the ideas and whether the company committed to putting them into practice. To succeed, an innovation program needs lots of participants.

Innovation 8

Innovation Airlines Chief Technology Officer Participative 8

Harvard Business Review

FEBRUARY 15, 2012

The other day I had coffee with a friend who was complaining about her company's ability to innovate. The Christensen doctrine helped Dayton-Hudson create Target, Hewlett-Packard succeed in inkjet printing, and Qantas create its discount JetStar airline. That iteration-itis post you wrote really hit home," she said.

Innovation 14

Innovation Gilbert Govindarajan Christensen 14

Harvard Business Review

APRIL 20, 2016

Software doesn’t simply make existing products smarter or existing processes more efficient; it enables new models of delivery, engagement, and innovation that are far more productive and informative than the old. Pratt & Whitney has partnered with IBM to enhance its engine management offering. Consider GE.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

FEBRUARY 16, 2011

They not only grow their current business but simultaneously develop the next one that, ultimately, will enable a graceful transition from the first. Increasingly, businesses need 2-in-1 leaders to help cope with everything from globalization to quickening innovation to shorter product lifecycles.

Parcell 11

Parcell CEO Airlines Trends 11

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. How you operate on the inside should be inextricably linked with how you want to be perceived on the outside.

Brand 8

Brand Company Operations Merchandising 8