Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Back when you started leadership development working with those unions, how did servant leadership come to you? And Kelleher would say, “not on my airline.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

FEBRUARY 13, 2014

They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline. It may be someone in product development who without any direct reports, plays an essential role in the selection and development of new products.

Development 9

Development Report Leadership Development Budgeting 9

Strategy Driven

OCTOBER 18, 2013

So also should diversity, branding, quality, marketing, re-engineering and other important processes. Business development. Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. This industrial development program carried the theme, “You Can Believe/Puede Creer.”

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. It was further developed by GE Aviation.

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

B2B 14

B2B Airlines Travel Stage-Gate 14

Chris Brady

JANUARY 19, 2011

There were the occasional family trips across the country, the most memorable being the one to California and back after my High School graduation, complete with a robbery, car accident, and engine flames in the cab of the motor home while driving down the highway (these and other episodes will perhaps be covered in future musings).

Travel 115

Travel Education Open-book Letter 115

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. For example, when Rolls Royce or GE provide a “power by the hour” engine solution, they are delivering an outcome and potentially more value to the customer. Customers benefit from improved engine uptime and lower maintenance costs.

Productivity 8

Productivity Products Company Engineering 8

Women on Business

JANUARY 24, 2011

Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. Similarly, make sure your OWN site has the best key words for the search engines. We can leverage each other’s expertise. Mine your backyard.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

APRIL 20, 2016

Delta executives recognized that to improve customer experience while simultaneously striving for operational excellence, the airline had to be able to invest rapidly and independently in new proprietary software applications that built on its passenger service and operational platforms.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

OCTOBER 9, 2017

For the millions of employees of these companies, the idea management system functions a little like Facebook – people can post ideas, get votes, deliver or respond to feedback, and develop the ideas into innovations that make a difference to the company. Diversity – more kinds of people contributing. You’d be wrong.

Innovation 8

Innovation Airlines Chief Technology Officer Participative 8

Harvard Business Review

JUNE 28, 2016

These entrepreneurs typically have an engineering background, and schools that support this approach have strong engineering departments. Given their capabilities, these entrepreneurs take a “do-it-yourself” approach and develop software to support organizational needs.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

JUNE 22, 2011

Suppose you were alive in 1884 and were approached by an aspiring entrepreneur who had developed the most efficient and durable horse carriage ever created. Even after the first automobile was developed by Benz, mass adoption took decades. internal combustion engine, hybrid cars. Would you invest in this company? photography.

Heron 15

Heron Shaw Entrepreneur Innovation 15

Harvard Business Review

APRIL 13, 2015

After a series of expensive problems with its Dreamliner development, its CEO, Jim McNerney , revised the company’s innovation ethos, declaring its era of boundary-pushing “moon shots” over. “Airlines,” he concluded, “don’t want to pay more for advanced technology.” Take Boeing.

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

SEPTEMBER 29, 2014

Consider first the increasing use of auctions, which have a distinguished history in the development of economics. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. Select process owners with strong leadership skills and develop those skills even further. Also, process owners control IT budgets.

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

JANUARY 7, 2013

Although the use of social media in BPM may still be in its infancy, its potential for increasing the agility of business processes — allowing for change in the early stages of product development, for example — is immense. Those that don't contribute to differentiation are candidates for standardization and automation.

BPM 8

BPM Media Process Airlines 8

Harvard Business Review

MAY 13, 2014

That includes learning from the outside and striving to adopt certain start-up practices, with a focus on three key management processes: (1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups. Product development: g etting closer to customers and moving faster.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

Harvard Business Review

FEBRUARY 28, 2011

It's essential for your new responsibilities in developing market strategies for your region.". I was thinking through my kiosk-services development project. Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations.

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

MAY 30, 2017

Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. Other algorithms are being developed to assist physicians in making diagnoses.

Health Care 11

Health Care System Technology Airlines 11

Harvard Business Review

JULY 12, 2011

And American Airlines and Delta Airlines competed for an exclusive relationship with Japan Airlines. Boston Scientific a few years back launched a secret project to reverse-engineer the technology of its single-source supplier of coronary stents. Then we learn a lot from the proceedings.

Management 10

Management Airlines How To Pharmaceuticals 10

Harvard Business Review

JUNE 13, 2014

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. It’s difficult, if not impossible.

Software 8

Software Industry Productivity Products 8

Harvard Business Review

FEBRUARY 15, 2012

Vijay Govindarajan and Chris Trimble suggest that companies can consciously manage the balance between the "performance engine" (that minimizes mistakes) and the "discovery team" (that encourages experiments) by being clear about what core capabilities should be forgotten and borrowed. Each theory has its advocates, but each feels incomplete.

Innovation 13

Innovation Gilbert Govindarajan Christensen 13

Harvard Business Review

OCTOBER 30, 2014

We have found that when this process works well, marketing often takes on an expanded role by, for example, providing sales with data analytics and by supporting the development and testing of sales plays for a specific micromarket or customer peer group. Create a technology engine that powers the front lines. In some industries (e.g.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

NOVEMBER 25, 2015

In this article, we address each of these to show how leaders can engineer high-performing organizational cultures — and measure their impact on the bottom line. Take for example the airline industry. Gore & Associates gives people free time and resources to develop new ideas. 2) What is culture worth?

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

MAY 1, 2015

Typically, competing hotels fill as many as 70% of their rooms long in advance with mass bookings for conferences, corporate rates, and airline personnel at large discounts. You can’t] create a boat that has an engine, is a row boat and a sailboat all in one. It ain’t happening.

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

MARCH 28, 2014

When Microsoft introduced Bing, its assertion of offering a fast-er search engine than Google sealed Bing’s fate as an Internet service step-child. Southwest Airlines exists in a class of its own in large part due to its fun personality. Harley-Davidson, Trader Joe’s, and The Honest Co.

Brand 10

Brand IPO Marketing Strategy Airlines 10

Harvard Business Review

MAY 28, 2015

Organizations develop processes through repeated problem solving. So when they were rebuilding, it was easy for them to opt for basic oxygen furnaces, a technology developed in Europe in 1948 that reduced capital costs and process time, and improved labor productivity. Several U.S. Clearly, this is not an exemplary approach.

Technology 8

Technology Depreciation Christensen Short-term 8

CO2

JUNE 29, 2010

Effective followership plays such an important role in the development of future leadership skills that freshman at all the United States service academies (the Air Force Academy, West Point, Annapolis, and the Coast Guard and Merchant Marine Academies) spend their first year in formal follower roles.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

JUNE 13, 2017

At Johns Hopkins, we are leading development of a report for the National Academy of Medicine that will identify the barriers to widespread interoperability and suggest opportunities to overcome them, such as policies, requirements, standards, and purchase specifications. We don’t expect airlines to build their own planes.

Technology 8

Technology Health Care Wireless System 8

Harvard Business Review

NOVEMBER 23, 2015

And yet getting this “test and learn” engine to run properly requires a fundamental re-architecting of a company’s marketing analytics processes. A series of virtual “pipes” feed response data from customer interactions into the CDP to develop better statistical and event-based models (e.g.,

Marketing 8

Marketing Content Supply Chain CRM 8

Harvard Business Review

JUNE 26, 2017

Ask people how to develop a good corporate culture, and most of them will immediately suggest offering generous employee benefits, like they do at Starbucks, or letting people dress casually, as Southwest Airlines does. How you operate on the inside should be inextricably linked with how you want to be perceived on the outside.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

JANUARY 30, 2013

It consumes 20% less fuel than an equivalent 767; which, given today's increasing fuel prices and airlines' diminishing profit margins, should make it an extremely desirable aircraft. The thing about these Government contracts is that they are paid as development proceeds. Unfortunately, things haven't quite worked out as planned.

Outsourcing 8

Outsourcing P&L Airlines Price 8

Harvard Business Review

DECEMBER 23, 2013

More often, it’s an easily understood indicator that contributes directly to the bottom line, such as an engineering firm’s billable hours or a hotel’s occupancy rate. When jet fuel was going through the roof a few years ago, the pilots at Southwest Airlines identified fuel usage as a key number. It’s not imposed from on high.

Open-book 10

Open-book Metrics Bottom-up Airlines 10

Harvard Business Review

FEBRUARY 22, 2013

Your company has just developed an amazing new product. Years of development, energy, and, of course, money have gone into it. While this story is not new, it represents the perfect example of a phenomenal corporate turnaround and the skills required to engineer such a recovery. What do you do next? By 2010, sales exceeded $2B.

Productivity 8

Productivity Products Biotechnology IPO 8

Harvard Business Review

AUGUST 9, 2016

A few years back, my three-year-old son Max had an unyielding passion for Thomas the Tank Engine trains. In the 2000s, airlines launched personal entertainment systems in economy class cabins on intercontinental flights. Paul Garbett for HBR. Piece by piece, he accumulated a rather impressive collection. Let me give an illustration.

Early Adopters 8

Early Adopters System Airlines Training 8