Strategy Driven

OCTOBER 18, 2013

So also should diversity, branding, quality, marketing, re-engineering and other important processes. Business development. The same planning process that nurtures Crisis Preparedness can and must also accommodate for Crisis Management. This is regarded as a premiere textbook case of quality crisis management.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

Harvard Business Review

FEBRUARY 13, 2014

Say the word leader and most people immediately think of those with business cards that says “manager,” “director,” or other such lofty title. They may be petroleum engineers in an oil company, software engineers in a technology organization, industrial designers in a toy company, or pilots in an airline.

Development 9

Development Report Leadership Development Budgeting 9

Harvard Business Review

JUNE 13, 2014

Quick, name a product that was developed without using software. It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. It’s difficult, if not impossible.

Software 8

Software Industry Productivity Products 8

Harvard Business Review

JULY 12, 2011

The key is to manage your multiple partners and not let your relationships run wild. And American Airlines and Delta Airlines competed for an exclusive relationship with Japan Airlines. Advanced practitioners of partnership strategies have developed approaches that work for them and may work for you.

Management 11

Management Airlines How To Pharmaceuticals 11

Harvard Business Review

JANUARY 7, 2013

Leading organizations are already using the power of social media to shape their business process management (BPM) agendas. Social tools can make the "process of process management" much more nimble , by delivering information to process participants about improvements needed for operational processes.

BPM 8

BPM Media Process Airlines 8

Harvard Business Review

APRIL 26, 2011

These customer experience management initiatives can be complex. That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 15

B2B Airlines Travel Stage-Gate 15

Harvard Business Review

JUNE 12, 2015

But look under the hood and you will find an array of sensors and proprietary technology developed by GE that make their pilots smarter. The system looks for hidden patterns and saving opportunities, and allows the airline to cut its annual fuel bill by more than 1 percent. It was further developed by GE Aviation.

Airlines 8

Airlines EVA Efficiency System 8

Women on Business

JANUARY 24, 2011

For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. Develop those contacts as a ladder to reach higher, but more challenging, prospects. Test business development, starting with advice from your banker, accountant, and lawyer. We can leverage each other’s expertise.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JUNE 8, 2015

Eighteen years ago, five airline companies—Lufthansa, Air Canada, United Airlines, Thai Airways and Scandinavian Airlines—formed an alliance with a vision to offer better services to their customers. Even when dealing with any one airline, they could enjoy access to the resources of several airlines.

Airlines 8

Airlines Hotels Operations Open-book 8

Harvard Business Review

JUNE 2, 2016

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. For example, when Rolls Royce or GE provide a “power by the hour” engine solution, they are delivering an outcome and potentially more value to the customer. Customers benefit from improved engine uptime and lower maintenance costs.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. Make the role permanent and incorporate it into overall performance management. So what conditions give process owners the best chance of success?

Process 15

Process Supply Chain Balanced Scorecard Engineering 15

Harvard Business Review

APRIL 13, 2015

As a result, Labs management was being asked to do more with less. After a series of expensive problems with its Dreamliner development, its CEO, Jim McNerney , revised the company’s innovation ethos, declaring its era of boundary-pushing “moon shots” over. Innovation Leadership Managing up' Take Boeing.

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

JUNE 28, 2016

These entrepreneurs typically have an engineering background, and schools that support this approach have strong engineering departments. Given their capabilities, these entrepreneurs take a “do-it-yourself” approach and develop software to support organizational needs.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

MAY 13, 2014

GE is an icon of management best practices. That includes learning from the outside and striving to adopt certain start-up practices, with a focus on three key management processes: (1) resource allocation that nurtures future businesses, (2) faster-cycle product development, and (3) partnering with start-ups.

Six Sigma 8

Six Sigma Incubator Payback Period Ries 8

CO2

JUNE 29, 2010

And perhaps more importantly, anyone occupying a position of authority plays a followership role at times, as first-line supervisors report to mid-level managers, mid-level managers report to vice-presidents, vice-presidents report to CEOs, CEOs report to Boards of Directors, etc.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

FEBRUARY 28, 2011

It's essential for your new responsibilities in developing market strategies for your region.". I was thinking through my kiosk-services development project. Within weeks he had secured a contract with a major airline to accelerate kiosk rollout in 20 airports and buy software upgrades across their locations. She paused. "I

Case Study 15

Case Study Airlines Hotels Software 15

Harvard Business Review

SEPTEMBER 29, 2014

Consider first the increasing use of auctions, which have a distinguished history in the development of economics. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples. What’s the larger point to be made here?

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

FEBRUARY 15, 2012

Vijay Govindarajan and Chris Trimble suggest that companies can consciously manage the balance between the "performance engine" (that minimizes mistakes) and the "discovery team" (that encourages experiments) by being clear about what core capabilities should be forgotten and borrowed.

Innovation 14

Innovation Gilbert Govindarajan Christensen 14

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. In this article, we address each of these to show how leaders can engineer high-performing organizational cultures — and measure their impact on the bottom line. It takes a careful mix of mission, management, and culture. Take for example the airline industry.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

MAY 28, 2015

Organizations develop processes through repeated problem solving. Managers constantly try to fit new market needs to existing processes and routines. In contrast, foreign airlines like Emirates and Singapore Air hold on to their fleets for much shorter times. Managers also need to think differently about production systems.

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

OCTOBER 18, 2016

How does your organization manage the money it spends on digital? In essence, digital investments should be planned and managed according to their current and future contribution to business performance. The portfolio tool can be used as a common frame of reference in management discussions about a number of areas.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

MAY 30, 2017

Toward this end, my colleagues and I at Boston University’s Center for Information and Systems Engineering have been striving to bring the power of machine-learning algorithms to this critical problem. Other algorithms are being developed to assist physicians in making diagnoses.

Health Care 11

Health Care System Technology Airlines 11

Harvard Business Review

NOVEMBER 23, 2015

And yet getting this “test and learn” engine to run properly requires a fundamental re-architecting of a company’s marketing analytics processes. A series of virtual “pipes” feed response data from customer interactions into the CDP to develop better statistical and event-based models (e.g.,

Marketing 8

Marketing Content Supply Chain CRM 8

Harvard Business Review

OCTOBER 30, 2014

One important way to focus the effort is by managing the sales pipeline together. “It We have found that when this process works well, marketing often takes on an expanded role by, for example, providing sales with data analytics and by supporting the development and testing of sales plays for a specific micromarket or customer peer group.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

DECEMBER 23, 2013

That’s what they get when they work for companies that practice open-book management. More often, it’s an easily understood indicator that contributes directly to the bottom line, such as an engineering firm’s billable hours or a hotel’s occupancy rate. Managers and employees together set a target for improvement.

Open-book 10

Open-book Metrics Bottom-up Airlines 10

Harvard Business Review

DECEMBER 22, 2016

The public corporation is typically bedeviled by the gap between managers’ and shareholders’ interests. In private equity, managers and shareholders are closely connected. Family-owned business sectors have become engines of growth, particularly across the U.S., These attempts have often failed.

Short-term 8

Short-term Long-term Leveraged Buy-out Globalization 8

Harvard Business Review

FEBRUARY 22, 2013

Your company has just developed an amazing new product. Years of development, energy, and, of course, money have gone into it. Having observed management teams for decades as a mutual fund and portfolio manager, I have watched numerous companies vanish after a disastrous launch of a product or service.

Productivity 8

Productivity Products Biotechnology IPO 8

Harvard Business Review

JUNE 13, 2017

At Johns Hopkins, we are leading development of a report for the National Academy of Medicine that will identify the barriers to widespread interoperability and suggest opportunities to overcome them, such as policies, requirements, standards, and purchase specifications. We don’t expect airlines to build their own planes.

Technology 8

Technology Health Care Wireless System 8

Harvard Business Review

JUNE 14, 2012

They are not qualities that can be developed, but rather endowments, bestowed upon some but not others. They believe that abilities can be developed, and so they spend their time learning and creating environments where others can learn. This is in contrast to people with a "growth" mindset, who are more oriented to learning.

Learning-by-Doing 12

Learning-by-Doing Airlines Banking Strategy 12

Harvard Business Review

SEPTEMBER 27, 2018

And they carefully manage leadership transitions, so nothing is lost along the way. NASA engineers publish their work online and the All Blacks asked Amazon Prime to make a documentary to show everyone how they work. And all the Centennials carefully work out what to take on and how to manage it, so standards don’t slip.

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Harvard Business Review

JANUARY 30, 2013

It consumes 20% less fuel than an equivalent 767; which, given today's increasing fuel prices and airlines' diminishing profit margins, should make it an extremely desirable aircraft. The thing about these Government contracts is that they are paid as development proceeds. Unfortunately, things haven't quite worked out as planned.

Outsourcing 8

Outsourcing P&L Airlines Price 8

Harvard Business Review

AUGUST 28, 2015

Today, a few organizations – like Medium, David Allen Consultants, and Zappos – are adopting a radically different, approach to management: holacracy. For all of the sturm und drang surrounding the idea, as we talked I realized a lot of holacracy is just codifying many of the informal elements of good management.

Groupthink 8

Groupthink Agility Diversity Retail 8

Harvard Business Review

SEPTEMBER 23, 2016

Many business leaders are fond of the spurious Peter Drucker quote that “you can’t manage what you can’t measure.” For decades aircraft engine manufacturers focused on unit sales. To manage the risks of measurement biases, companies must check and recheck their core metrics. Unit sales don’t.”

Metrics 8

Metrics Business Model Retail Automotive 8

Harvard Business Review

FEBRUARY 16, 2011

Netflix's Reed Hastings snagged the top slot for his ability to successfully manage a winning business while launching and driving its competitor (in his case, Internet-based movie rentals) with equal zeal. But the CEO who took first place this year was singled out for what seems to be an entirely new and noteworthy type of leadership.

Parcell 11

Parcell CEO Airlines Trends 11

Harvard Business Review

JANUARY 8, 2014

As Peter Drucker put it, “culture eats strategy over breakfast” Just take a look at Southwest Airlines, the company which saw the greatest value expansion in the S&P 500 between 1971 and 2001. They can reverse-engineer your processes. Coaching Hiring Leadership Managing people Organizational culture'

Emotional Intelligence 9

Emotional Intelligence GDP McKinsey Airlines 9

Harvard Business Review

APRIL 20, 2016

Delta executives recognized that to improve customer experience while simultaneously striving for operational excellence, the airline had to be able to invest rapidly and independently in new proprietary software applications that built on its passenger service and operational platforms.

Software 8

Software Company Airlines Business Model 8

Harvard Business Review

OCTOBER 9, 2017

But somewhere along the way, we recognized that they were based on definable pipelines and applied technology to manage those pipelines. Today you can put a corporate dashboard in place to manage them and tweak the settings to try to boost your results. million employees that have used an idea management system called Spigit.

Innovation 8

Innovation Airlines Chief Technology Officer Participative 8