Coaching Tip

OCTOBER 28, 2015

We have been conditioned to resist change, especially when it requires us to get out of our comfort zone, so it's a tough nut to crack. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. Why is that?

Health Care 70

Health Care Management Airlines Long-term 70

Next Level Blog

NOVEMBER 16, 2015

Like a lot of people reading this post, I’ve spent a good part of the past weekend trying to process what happened in Paris last Friday night (and Beirut a few days before and the apparent bombing of a Russian airliner over the Sinai a few weeks before that).

Simon 100

Simon Airlines Hotels Workshop 100

CO2

JUNE 17, 2013

The airline industry has found, for instance, that under stressful conditions pilots who go into command-and-control mode have a higher failure rate than those who ask for feedback from their crew before making any decisions. That’s not always in our best interests, or our coworkers’, or the organization’s.

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Charisma Teamwork Class Airlines 129

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

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Blog Middle Management Talent Management Human Resources 157

LDRLB

MAY 26, 2014

We’re trying to figure out why some industries seem to be more resistant to others. That’s what happened, remember, in the airline industry. It was a crash deregulation in the late ‘70s, and you had this crazy … All the airlines, suddenly everybody became a national airline. What do they do?

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

OCTOBER 12, 2016

Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry. Pilots are a critical pool of talent for an airline; there must be a sufficient supply with appropriate skills to operate the airline.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Frank Sonnenberg Online

JUNE 21, 2021

Others will resist getting in the car at all. It’s often the stress that people resist, not the change itself. His client roster ranges from airlines, banks, and engineering firms to high-tech companies, nuclear power stations, and presidential cabinet officers in two White House administrations.

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Hotels Stress Resistance Restructuring 126

Harvard Business Review

FEBRUARY 24, 2014

For instance, when discount airlines started entering different markets, incumbent carriers typically panicked. They’d drop fares on all of their daily flights on the city pairs served by the discount airline. In these sleep-deprived “we are losing sales now” situations, managers need to resist the Pavlovian urge to “cut-prices-now.”

Discount 8

Discount Airlines Price Licensing 8

Tanveer Naseer

MARCH 6, 2012

They’re the specific attitudes that make your organization different from everybody else. “Brown Shorts” is a very strange name that pays homage to Southwest Airlines and their unique culture of fun. What the heck are Brown Shorts? ” But that completely misses the unique (and most appealing) aspects of your culture.

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Airlines Delegation Incentives Open-book 214

Harvard Business Review

OCTOBER 2, 2014

This resistance to state-of-the-art statistical models has frustrated the academics. Actual retailers, though, have tended to stick with simpler techniques, such as simply looking at how long it has been since a customer last bought anything, and picking a cutoff period (nine months, say) after which that customer is considered inactive.

Simon 10

Simon Retail Uncertainty Apparel 10

Harvard Business Review

MAY 22, 2018

Students, workers, and retirees are protesting, targeting trains, airlines, retirement homes, universities, and government offices. One year after Macron’s election, Le Monde writes that he “resists in opinion polls, despite fragilities.”

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Proposal GDP Airlines Transportation 8

Harvard Business Review

SEPTEMBER 27, 2011

To resist doing what everyone else is doing or what you are expected to do requires courage. Some years ago, the then-CEO of Air Products told me that it took his team two months to decide and plan layoffs, two weeks to do them, and two years to recover.

CEO 13

CEO Benchmarking Long-term Banking 13

Harvard Business Review

NOVEMBER 12, 2015

When business is strong, it’s often best to resist the urge to boost prices. We’ve come to expect fluctuating prices from airlines and hotels. We revisit stores we recall as offering “fair” prices and avoid ones where we felt the sting of being taken advantage of.

Price 8

Price Airlines Hotels Discount 8

Harvard Business Review

OCTOBER 2, 2014

This resistance to state-of-the-art statistical models has frustrated the academics. Actual retailers, though, have tended to stick with simpler techniques, such as simply looking at how long it has been since a customer last bought anything, and picking a cutoff period (nine months, say) after which that customer is considered inactive.

Simon 8

Simon Retail Uncertainty Apparel 8

CO2

JUNE 29, 2010

The 9/11 terrorist attacks; the Mumbai, Bali, and London Tube bombings; the attempted bombing of a Delta airlines flight in December 2009; and suicide bomber attacks in Iraq and Afghanistan are examples of the personal magnetism of Oussama Bin-Laden and the Al-Qaeda cause.

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Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

NOVEMBER 14, 2017

In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. But often the intermediate goal or task becomes an end in itself. A famous example is Hoover’s free flights promotion. A little later, the U.S. customers in order to boost sales.

Execution 10

Execution Strategy Gantt Chart Film 10

Harvard Business Review

JUNE 21, 2016

Baker Hughes had resisted Halliburton’s overtures for months before agreeing to the deal, fearing that it would not pass anti-trust muster; it accepted the offer in the end only with a large break-up fee of $3.5 A careful look at what happened to these deals leads to three lessons for managers contemplating mergers in the future.

Guidelines 8

Guidelines Long-term Short-term Airlines 8

Harvard Business Review

OCTOBER 17, 2011

Bethune was leading a turnaround at Continental Airlines, for example, he sent an unexpected $65 check to every employee when Continental made it to the top five for on-time flights. Consider how pleased you are when a friend brings a bottle of wine to your house for dinner and how different you'd feel if he offered to pay you for the meal.

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Motivation Gordon Sharpe Airlines 15

Harvard Business Review

JULY 14, 2015

A community-driven business doesn’t have to run itself the way its community does, any more than an airline’s backoffice should be run by two people in a cockpit. ” The challenge will be for Reddit to resist the urge to treat its community purely as a product as it drives toward profitability.

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Taylorism Taylor Airlines CEO 8

Harvard Business Review

MAY 13, 2013

This must mean the death of several airlines, the loss of thousands of hotels and restaurants, the disappearance of millions of tax dollars, and the dissipation of nearly a half million jobs (assuming that we are going to lose 20% of the 2.2 The real damage comes to airlines and hotel chains, the former never robust at the best of times.

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Disintermediation Hotels Airlines Travel 8

Harvard Business Review

JANUARY 28, 2016

Perhaps the best example I know of a remarkably successful transformation leader is Alan Mulally, who not only led the transformation effort for Boeing Commercial Airlines, but also the stunning turnaround of Ford Motor Company. The companies that pull it off have transformation leaders that commit to a relentless learning process.

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Succession Agility Globalization Learning-by-Doing 8

Harvard Business Review

OCTOBER 13, 2014

However, rather than rolling out the red carpet, city governments have resisted many of these new entrants issuing subpoenas and cease-and-desist orders. In fact it was a truly bipartisan coalition that drove the de-regulation of the trucking and airline industries in the 1970s.

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Business Model Hotels Venture Capitalist Transportation 9

Harvard Business Review

SEPTEMBER 27, 2016

But the best CEOs resist the desire to chase the next shiny object. Or, as an airline CEO reflected in a recent conversation with us, “In any company I’ve been in, there haven’t been very many people who are capable of standing back and making the complicated things very simple.

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CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

MAY 19, 2015

“How will you deal with the fact that mistrust in leaders has grown exponentially since Stayer’s days, and you will likely not be the company owner as you face resistance?” They wanted to hear about Semco, Southwest Airlines, Gore Tex, HCL. They wanted to hear about Zappos. Zappos’ War on People Management.

Management 8

Management Long-term System Delegation 8

Harvard Business Review

AUGUST 16, 2016

.” And yet the lean startup methodology, born in Silicon Valley as a way for startups to tune in to customer needs with limited resources, has been gaining major momentum inside big companies like General Electric, Alaska Airlines, Telefonica, 3M, and W.L. Thoughtful communication is also important.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

SEPTEMBER 12, 2012

When I say, "Social is and can be more than media," people resist. But too many major companies — Bank of America, Sports Authority, United Airlines, Best Buy, and Walmart to name just a few — that need to get it, don't. It's as if the two words (social and media) are now permanently fused together. But they shouldn't be.

Strategy 17

Strategy Disaggregation Reis eBook 17

Harvard Business Review

DECEMBER 28, 2017

The remix of this sector, too, started early on, with automotive and airline mergers in the late 1990s and then again around the great recession. Yes, the mighty tech gods are fighting for control of the machines that run our world. How we move. Tech deals are also changing the way we move from one place to another.

Automotive 8

Automotive Retail Restructuring Chemicals 8

Harvard Business Review

NOVEMBER 5, 2014

So leaders need to treat new initiatives not as mere organizational governance, but as a grassroots movement of small, interconnected groups, each with varying thresholds of resistance—some enthusiastic, others hostile and many in between. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

NOVEMBER 5, 2014

So leaders need to treat new initiatives not as mere organizational governance, but as a grassroots movement of small, interconnected groups, each with varying thresholds of resistance—some enthusiastic, others hostile and many in between. Southwest Airlines has prospered by being “the fun low cost airline” and seeks to be nothing else.

Organization 8

Organization Airlines Prahalad Hamel 8

Harvard Business Review

OCTOBER 2, 2015

In the 1950s, Boeing was an insignificant player in commercial airliners. When Hiroshi Yamauchi took over the company in 1948, there was considerable resistance by insiders to innovation. Leaders must define the new direction and how it will change everyone’s priorities. Douglas and Lockheed kept refining propeller aircraft.

Management 8

Management Drucker Survey Globalization 8

Harvard Business Review

FEBRUARY 16, 2011

They resist putting the cart of scale before the horse of competence. Southwest Airlines was able to succeed where predecessor People Express was not by knowing exactly which aspects of their unique operating model were critical to its success, and by scaling only as fast as mainly the model would allow.

Parcell 11

Parcell CEO Airlines Trends 11

Harvard Business Review

MAY 30, 2013

At the event, socialize with your panelists and make sure everyone has met one another, but resist the urge to talk about what you''re going to talk about on-stage. You are an airline pilot. Sit with your panelists. It''s just not possible to run a good panel discussion by standing at the podium.

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Audience Venture Capitalist How To Conference 8

Harvard Business Review

MARCH 19, 2015

” Let’s say, for instance, members of your sales team are especially resistant to the new technology. The employee who generated the most internet traffic from a single piece of online content over a month-long period won two first-class airline tickets anywhere in the U.S. ” Principles to Remember. .”

Technology 8

Technology CRM Training System 8

Harvard Business Review

MAY 25, 2012

Meanwhile, Square resisted adding more than the minimal features, keeping the user experience simple. They had to structure themselves as a "mega-merchant" to help simplify the sign-up experience for new customers. I often tell clients not to shirk the tough problems — cut the fat, not the essence. Prototype multiple MVPs in tandem.

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Ries Business Model Entrepreneur Agility 15

Harvard Business Review

JUNE 20, 2014

Studies have shown that for, instance, at an airline, the simple heuristic predicted future customer behavior better than the complex Pareto model. The fun thing is that the entire idea that a simple heuristic could do well arises so much resistance. But that’s a big error in a world of uncertainty. The same for an apparel business.

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Uncertainty Kahneman Banking System 9