Harvard Business Review

AUGUST 5, 2011

In 2002 Norman Bodek , "the godfather of Lean ," came to Technicolor's Michigan facility to teach its leaders about how to implement a front-line suggestion process. The top management team learned how to structure their time on the factory floor and how to listen. Attrition declined, saving on retraining.

Process 14

Process How To Attrition Operations 14

Harvard Business Review

JANUARY 21, 2015

People couldn’t understand how to use it, frequently lost money during the ticket purchasing process, and often got frustrated attempting to pay bus fare with an electronic ticket. We can look at the way our own companies operate and make inferences about how our products are perceived.

Productivity 8

Productivity Products Organization Attrition 8

Harvard Business Review

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Good or Bad Attrition?

Case Study 8

Case Study Attrition Mission Statement CEO 8

Harvard Business Review

APRIL 23, 2018

Here’s how to do it. Ask how you can help employees do their own jobs better — then listen. It sounds deceivingly simple: Rather than telling employees how to do their jobs better, start by asking them how you can help them do their jobs better. But the effects of this approach can be powerful.

Servant Leader 17

Servant Leader Leadership Banking Learning-by-Doing 17

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system. Why does this work?

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

JULY 17, 2012

In our experience, the key to success in empowering frontline employees lies in giving them a framework within which to operate — and feedback about how they are performing within that framework. Jim Bush, who leads American Express service operations globally, set up a similar system. Why does this work?

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Harvard Business Review

MARCH 4, 2011

Research has linked high associate attrition with a poor technology environment. Creating this new intelligent store requires, at the very least, the CIO, the chief marketing officer, the SVP of store operations and the SVP of e-commerce to determine how to best engage with increasingly digital-savvy, data-driven shoppers.

Retail 15

Retail Attrition CIO CFO 15

Strategy Driven

FEBRUARY 4, 2020

And although employees can be replaced, it’s a costly process, and a high turnover rate can hurt your operational costs and productivity significantly. Employees are the lifeblood of any organization that needs human input or labor, which is why they must be valued and appreciated.

How To 67

How To Absenteeism Guidelines Cost 67

Harvard Business Review

JANUARY 9, 2014

Record growth and profitability, increased rep engagement, and near-zero attrition. Going forward, our research indicates, the answers to those questions will matter a great deal — and the old adage that sales reps are coin-operated individuals should no longer apply. The results? Culture That Drives Performance.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

MAY 19, 2017

As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. Female promotion rates have increased nationwide across all cohorts, with a 22-percentage-point rise among senior managers, while the attrition of senior women has slowed by five percentage points.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

SEPTEMBER 27, 2011

When the staff conversation turns to operating margins, cash flow, inventory, or revenue, does the CHRO tune out? Do you know the impact attrition has on your customer satisfaction and your ability to grow? Does your CHRO have a clear vision of how HR enables the people in your organization to achieve extraordinary performance?

Metrics 14

Metrics Human Resources Attrition CEO 14

Harvard Business Review

JANUARY 17, 2018

Being a remote employee myself, and having my entire team also fall into that category, forced me to think differently about how to build team culture and keep everyone engaged and motivated. This can contribute to attrition. How to Convince Your Boss to Let You Work from Home. How to Work Remotely Without Losing Motivation.

Attrition 8

Attrition Self-aware Learning-by-Doing Emotional Intelligence 8

Harvard Business Review

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. One client of Change Logic’s has built a dashboard for identifying recruitment and attrition in must-win talent populations.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. It was able to redeploy people to other areas where they were needed and then realize the productivity gains by reducing overtime, and allowing natural attrition to gradually reduce headcount.

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

JUNE 7, 2012

In my last post , I argued that you should start process innovation by asking front-line workers how to improve their jobs. It was able to redeploy people to other areas where they were needed and then realize the productivity gains by reducing overtime, and allowing natural attrition to gradually reduce headcount.

Attrition 12

Attrition CFO Deming Outsourcing 12

Harvard Business Review

MAY 28, 2015

So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. Before we redid the course, SEAL sniper school had an average attrition rate of about 30 percent. That scares me. They are self-motivators.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

SEPTEMBER 23, 2015

So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. million in decreased attrition, absenteeism, and overtime, it also drove a $2 million profit increase and 34% jump in highly satisfied customers.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

JANUARY 27, 2016

A week from now, I’d like a proposal for how to get back to 12 minutes, if not down to 10. You’ll learn how to do it faster. Attrition rates had indeed spiked in the past year, along with turn times. Ken met experienced employees, accustomed to grunt work, who knew how to get the job done but seemed discouraged.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

MAY 29, 2015

Very few organizations have “a standard operating procedure” for employees taking parental time off, says Joan C. There is a considerable amount of paperwork and contingency planning that needs to happen and “it takes time for other people to figure out” how to manage your absence, Bailyn says. Don’t.

Planning 8

Planning Quinn Project Contingency Plans 8

Harvard Business Review

NOVEMBER 5, 2018

Administrative and operational inefficiencies account for nearly one third of the U.S. Labor is the industry’s single largest operating expense, with six out of every 10 people who work in health care never interacting with patients. health care system’s $3 trillion in annual costs.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. We’ve referred to this phenomenon as corporate robo-advisers , and we see more of them all the time.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

OCTOBER 25, 2017

A focus on solutions might mean they figure out how to help you reach your goal weight. Selling products limits the revenues you can make from clients: Unless you are innovating and continually updating your product offering, customer attrition tends to be high, and incentivizing repurchases can be hard.

Project 8

Project Productivity Products Health Care 8

Harvard Business Review

FEBRUARY 11, 2011

Thirty-seven of our competitors — successful homebuilders — went out of business in two years, an attrition rate of about 50 percent. We used a program called "Lean Building" and brought in all of our trade partners for a solid week to learn together how to cut out the waste and deliver a better product at a lower cost.

Airlines 14

Airlines Chief Executive Officer Attrition Incentives 14