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10 Ways to Lead Extraordinary Customer Service in 2024

Mark Sanborn

Put the customer at the heart of all business operations. The goal isn’t just to create a sale, but to create connections. Leverage technology. Having good technology doesn’t count if it isn’t used well, and some technology can encumber employees who would like to give better service. Train better.

CRM 75
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Key Elements for a Successful Employee Training Program

HR Digest

This process serves as the foundation for a successful program, ensuring that the training aligns with the goals and objectives of the business. Identifying Business Goals: Setting the Course Every successful training program starts with a clear understanding of the business goals it aims to support.

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Five Steps to Adopting a Beginner’s Mindset for Your Business

Strategy Driven

For example, if you aspire to be more physically fit, you should start with a simple goal of putting on your running shoes several days in a row. Instead of brainstorming about promotions or marketing, you could ask your team: why do we sell compact cars? ” According to Clear, successful habits are developed gradually.

COO 126
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WFH Is Here to Stay—How To Manage a Remote Team Effectively?

HR Digest

With 66 percent of workers operating remotely at least part-time, effective strategies for leading virtual teams have become paramount. Define the Channels : Specify the communication channels for different purposes – emails for formal updates, Slack for quick hits, video calls for brainstorming sessions, and so on.

Team 52
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HR in 2024: Shaping Tomorrow’s Workforce Through Bold Leadership

HR Digest

Flexible pods for focused work, vibrant hubs for brainstorming, and cozy nooks for quiet contemplation – each space designed to match the needs of the moment. This could include implementing business positions around improved DEI and ESG, as well as the integration of new technology like AI.

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Deploying AI Requires Understanding What’s Both Possible and Practical

Leading Blog

T HE vast majority of today’s business leaders are either embarking on AI deployment to improve their operations or are considering it. Some 54 percent of organizations say AI has been cost-effective for their business operations. I learned this principle when helping clients brainstorm how best to leverage AI within their operations.

Trends 338
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How Leaders Promote Collaborative Environment

Tanveer Naseer

Indeed, the ability to foster collaboration in your organization has become a critical leadership competency as technological, process-driven differentiators give way to people-centric ones in today’s knowledge-based global economy. Specifically, that you help them to articulate what they should expect from one another.