Leading Blog

MARCH 14, 2019

H ORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. Schultz, the co-founder of the Ritz-Carlton Hotel Co. and Capella Hotels & Resorts, has captured his philosophy in Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. It’s who we are, regardless.”.

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Hotels Bureaucracy Policies Process 301

Great Leadership By Dan

MAY 9, 2019

In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. When employees believe their bosses have behavioral integrity, their commitment goes up. ? which translated into $250K for each hotel!

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Simon Blanchard Hotels Attrition 260

Let's Grow Leaders

JUNE 21, 2021

I had just arrived at a fancy hotel for a friend’s wedding. Right beside the dumpsters were several tables set with china, white tablecloths, and balloons for a hotel staff recognition luncheon. Many times it’s best to use big recognition forums to recognize team efforts and save the individual leadership kudos for another venue.

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Morale Hotels Absenteeism Learning-by-Doing 561

Terry Starbucker

MAY 21, 2017

My More Human Leadership philosophy and practice is guided by 8 core principles. By early 2006, I had begun to feel a sense of assertiveness and increased confidence in my leadership. Commitment. I opened one of them – “Get it right the first time” and “Commitment” was etched into the band. Dependability. Responsiveness.

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Succession Leadership Commitment Travel 253

Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. But hold on.

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Customer Loyalty Forrester Loyalty McKinsey 228

Let's Grow Leaders

FEBRUARY 13, 2015

I had a mid-afternoon keynote in Alexandria, VA and strolled down the street from my hotel to find lunch at a local restaurant. The consultant inside me demanded I learn a bit more about the restaurant manager whose leadership no doubt contributed to her ingenuity and warmth. I melted on the spot!! Creating a Customer-Focused Culture.

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P&L Hotels Energy Innovation 180

Leading Blog

APRIL 8, 2020

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. If you don’t have a forever promise, you’re sunk.

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Crisis Short-term Customer Loyalty Long-term 326

Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. We were stunned!

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Hotels Greenleaf Compliance Guidelines 150

You're Not the Boss of Me

OCTOBER 26, 2014

During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well. We stayed at the Heathman Lodge, an upscale hotel built to blend harmoniously with the Pacific Northwest environment. Be Generous.

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Hotels Leadership Travel Environment 72

Great Leadership By Dan

JULY 8, 2020

Hotels by AirBnB. And you need leadership that has a longer time horizon so you can invest in relationships. The advantage of “members” is that they don’t look for new options—they’ve committed to you, but don't confuse inertia of existing members with being disruption proof when it comes to attracting tomorrow’s members.

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Business Model Long-term KPI Loyalty 282

Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. But hold on.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Chartered Management Institute

NOVEMBER 14, 2023

This year's AGM was a testament to the dedication and commitment of our members, as they gathered to discuss and reflect on the events and activities of the past year and to look ahead to the forthcoming year. The chief guest for the evening was Ann Francke OBE, the Chief Executive Officer of CMI UK.

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Crisis Management Committee Hotels Webinar 52

HR Digest

JANUARY 19, 2023

Our commitment to care and to our colleagues makes our feature on PEOPLE’s “100 Companies that Care” incredibly heartwarming. The hospitality industry is resilient and offers dynamic opportunities for growth and innovation, but what sets Hyatt apart is our colleagues and our purpose – to care for people so they can be their best.

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Diversity Human Resources Globalization Commitment 69

CO2

NOVEMBER 28, 2023

However, what unfolded was a series of events that left me questioning their commitment to their brand ethos. A Dining Experience: Struggling to Balance Two Worlds Another incident that highlights this struggle involved an upscale hotel restaurant trying to merge high-end dining with a more casual grill experience.

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Brand Quality Loyalty Long-term 78

Michael Lee Stallard

APRIL 10, 2016

They approach their work with honesty, and having made a commitment, keep their word. Integrity: An Essential Component of Servant Leadership. They follow through on their commitments. The Ritz-Carlton Hotel Company has 20 values that comprise what is referred to as “The Ritz-Carlton Basics.” They don’t exaggerate.

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Servant Leader Ethics Hotels Follow-up 150

Skip Prichard

JANUARY 14, 2020

At the same time, I’ve also noticed a distorted mashup of what people think this culture is – from road bikes adorning a wall to illustrate a “commitment to work-balance” to beer taps in the boardroom to ensure a happy (or intoxicated?) Leadership Tip: great service cultures give employees leeway and power. ” -Micah Solomon.

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Airlines Mission Statement Customer Loyalty Mayo 108

Great Results Team Building

APRIL 22, 2013

The thing about goals is that, if we fail to meet them, there is usually an opportunity to re-commit after you have stumbled. But a light was blinking on the hotel room telephone. Every individual in the hotel understood the importance of customer satisfaction. Setting goals is an important part of leadership.

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Goal Team Hotels Teamwork 125

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Part of leadership,” O’Neill once explained, “…is to create a crisis.”. O’Neill’s commitment to leading the fight for safety would get tested early and often.

Crisis 131

Crisis Hotels Motivation Industry 131

Skip Prichard

AUGUST 25, 2019

” Those words are printed on the back cover of Five Frequencies: Leadership Signals that Turn Culture into Competitive Advantage. I followed up with the authors to learn more about their leadership philosophy. But you should pick a longer time horizon for calculating ROI on your leadership choices. What Leaders Tolerate.

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Competitive Advantage Leadership Analysis Tips 92

Great Leadership By Dan

SEPTEMBER 19, 2017

Daloisio: Several months ago, we took a taxi from our hotel to our client to teach a class about change. Buy-in, commitment, and accountability for change is dramatically different depending on where people sit in the car and if employees think they have some control over the outcomes. Guest post from R. Kendall Lyman and Tony C.

Micromanagement 161

Micromanagement Hotels Workshop Influence 161

Tanveer Naseer

JUNE 10, 2014

Our team of teachers and high school students had just finished a rafting trip, changed into fresh clothes, and loaded up our convoy of vans to head out to our hotel. What you say next will answer the most vital question they have about you: Can we really trust your leadership? And I was the leader.

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Team Real Estate Follow-up Teamwork 255

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Part of leadership,” O’Neill once explained, “…is to create a crisis.”. O’Neill’s commitment to leading the fight for safety would get tested early and often.

Crisis 78

Crisis Hotels Motivation Industry 78

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. MITs are topics - or areas of focus - that I commit to working on throughout the day. I use these as “Guideposts” during the week.

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Productivity Products Tips Travel 159

You're Not the Boss of Me

AUGUST 15, 2010

And, I experienced a variety of attitudes from hotel staff as well. On one particular trip to Toronto, I stayed in a hotel that was, and is, a rather posh place to hang your hat so I was quite looking forward to the experience. The hotel staff was upbeat, positive and friendly. Here, we were warmly welcomed.

Hotels 52

Hotels Leadership Blog Porter 52

Michael Lee Stallard

SEPTEMBER 15, 2010

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit BIF-6: Stunning Sights, Interesting People, Innovative Ideas Published by Michael Lee Stallard on September 15, 2010 06:16 pm under connection culture Life is good! why is everyone smiling? why is everyone smiling?

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Innovation Conference Kaplan Talent Management 210

The Recovering Engineer

SEPTEMBER 26, 2010

Each of these leaders is committed to the survival of the organization, and they each have different views of what their collective future looks likes. In the process of looking over my notes and thinking through the planned events tomorrow, I started reflecting on a meeting that I facilitated for a client in Indiana last week.

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Engineering FAQ Tips Video 210

Strategy Driven

APRIL 27, 2016

By jumping on these online requests immediately and illustrating your commitment by setting an appointment, you are already showing your professionalism that in most cases goes far beyond the competition. Do yourself a favor and organize your day, manage your time and make a commitment to immediate follow through.

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Guidelines Hotels Follow-up Commitment 50

Chris Brady

JULY 11, 2010

" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel. Leadership is a lot like taking a trip.

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Travel Hotels Commitment Blog 118

Anese Cavanaugh

APRIL 17, 2009

It’s often in the realms of business development and leadership, creating their business and life visions, co-designing their relationships with each other, and even creating their signature or key note speeches. Sometimes we’re at a hotel, and most often I book out a retreat center for them so they get the whole kit and caboodle.

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Hotels Brand Brand Management Creativity 70

Ron Edmondson

DECEMBER 14, 2019

To make any relationship strong takes time and commitment, but we all get distracted by life. Make a commitment to speak less and listen more in the new year. If you plan ahead you will spend less than a really great hotel and the experience of reconnecting can be amazing for both of you. Merry Christmas to you and her.

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Budgeting Bottom-up Hotels Edmondson 59

N2Growth Blog

SEPTEMBER 9, 2010

Hopefully their example will raise the standards of leadership in our national life. Here's link to a post of mine a couple of years ago: Dan Nigro, Rick Rescorla and the Leadership Lessons of 9/11 [link]. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute.

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Blog Hotels Follow-up Brand 352

Your Voice of Encouragement

JANUARY 18, 2010

Jeff" owns a hotel in one of the New England states. Six months later, this consultant walked into the hotel and immediately sensed a difference in the attitudes of the people she encountered. Individuals came up to her and said that they loved coming to work now because the atmosphere at the hotel was totally different.

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Hotels Survey Software Learning Curve 105

Tanveer Naseer

OCTOBER 25, 2011

And yet, this is exactly what one hotel employee recently did as seen in the aptly titled video “Joey Quits”, which has been viewed over 2 million times on YouTube. Most often, this shows up in people trying to mimic the success of other organizations by simply cutting and pasting their strategies or leadership approaches onto their own.

Uncertainty 213

Uncertainty Bottom-up Goal Motivation 213

Sales Wolf Blog

AUGUST 30, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time.

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Blog Maslow Talent Management Human Resources 124

Next Level Blog

JULY 14, 2010

But, hey, maybe you’re more committed to your craft than I am. travelling from the airport to the hotel, checking in, mini-bar policy, restaurant selection and dining rules)? If that’s the case, here’s that list that will be so helpful to you and the rest of your family this summer vacation season. Click Here.

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Travel Blog Executive Coaching Learning-by-Doing 236

Strategy Driven

MAY 23, 2016

Your commitment to being your best. When you go to a hotel, a fifty-million-dollar business rests on the shoulders of shoulders of the front desk clerk. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Company 51

Company Advertising Merchandising Retail 51

Tanveer Naseer

JULY 22, 2014

Given how the focus of my speech was examining the role of charisma in leadership and how we can develop this trait to inspire and engage our employees, it would seem almost natural that the locale for this keynote was this elegant, almost regal ballroom located in one of the illustrious hotels found along Chicago’s “Magnificent Mile”.

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Charisma Leadership Conference Influence 272