Leading Blog

APRIL 8, 2020

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve. If you don’t have a forever promise, you’re sunk.

Crisis 324

Crisis Short-term Customer Loyalty Long-term 324

Great Leadership By Dan

JULY 8, 2020

Hotels by AirBnB. Because they are more focused on customer engagement than just on the initial purchase, they are forced to develop agility and flexibility are core cultural strengths. And you need leadership that has a longer time horizon so you can invest in relationships. Banks, by Paypal, Venmo, and ApplePay.

Business Model 282

Business Model Long-term KPI Loyalty 282

Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. But hold on.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

You're Not the Boss of Me

OCTOBER 26, 2014

During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well. We stayed at the Heathman Lodge, an upscale hotel built to blend harmoniously with the Pacific Northwest environment. Be Generous.

Hotels 72

Hotels Leadership Travel Environment 72

Lead Change Blog

MARCH 17, 2016

And, my wife and I were looking forward to a romantic nightcap in our La Quinta Inn hotel room within walking distance of the restaurant. After all, this was a limited service hotel, not a fancy full-service Ritz-Carlton. My wife quickly chided, “She was also taking care of this hotel. We were stunned!

Hotels 150

Hotels Greenleaf Compliance Guidelines 150

Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. J amey Lutz is a customer experience thought-leader with more than 20 years of leadership tenure across numerous industries. But hold on.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

Michael Lee Stallard

APRIL 10, 2016

They approach their work with honesty, and having made a commitment, keep their word. Integrity: An Essential Component of Servant Leadership. They follow through on their commitments. As a result, the company paid down its debt and invested in new research and development. They don’t exaggerate. They don’t lie.

Servant Leader 150

Servant Leader Ethics Hotels Follow-up 150

Chartered Management Institute

NOVEMBER 14, 2023

This year's AGM was a testament to the dedication and commitment of our members, as they gathered to discuss and reflect on the events and activities of the past year and to look ahead to the forthcoming year. The chief guest for the evening was Ann Francke OBE, the Chief Executive Officer of CMI UK.

Crisis Management 52

Crisis Management Committee Hotels Webinar 52

HR Digest

JANUARY 19, 2023

Our commitment to care and to our colleagues makes our feature on PEOPLE’s “100 Companies that Care” incredibly heartwarming. The hospitality industry is resilient and offers dynamic opportunities for growth and innovation, but what sets Hyatt apart is our colleagues and our purpose – to care for people so they can be their best.

Diversity 69

Diversity Human Resources Globalization Commitment 69

Michael Lee Stallard

SEPTEMBER 15, 2010

Michael Lee Stallard Insights on Leadership and Employee Engagement Home About Hire to Speak Press Kit BIF-6: Stunning Sights, Interesting People, Innovative Ideas Published by Michael Lee Stallard on September 15, 2010 06:16 pm under connection culture Life is good! why is everyone smiling? why is everyone smiling?

Innovation 210

Innovation Conference Kaplan Talent Management 210

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. MITs are topics - or areas of focus - that I commit to working on throughout the day. I use these as “Guideposts” during the week.

Productivity 159

Productivity Products Tips Travel 159

You're Not the Boss of Me

AUGUST 15, 2010

And, I experienced a variety of attitudes from hotel staff as well. On one particular trip to Toronto, I stayed in a hotel that was, and is, a rather posh place to hang your hat so I was quite looking forward to the experience. The hotel staff was upbeat, positive and friendly. Here, we were warmly welcomed.

Hotels 52

Hotels Leadership Blog Porter 52

The Recovering Engineer

SEPTEMBER 26, 2010

Each of these leaders is committed to the survival of the organization, and they each have different views of what their collective future looks likes. Quickly, in less than an hour, we listed, ranked and developed specific action plans for overcoming their biggest challenges.

Engineering 210

Engineering FAQ Tips Video 210

Sales Wolf Blog

AUGUST 30, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time.

Blog 124

Blog Maslow Talent Management Human Resources 124

Chris Brady

JULY 11, 2010

" | Main | Siena by Car - "You Idiot" » July 11, 2010 Leaders Travel Light I learned it the hard way, really, by dragging bulky bags through crowded bus terminals, onto packed trains, and up stairs at a five-hundred year-old hotel. Leadership is a lot like taking a trip.

Travel 118

Travel Hotels Commitment Blog 118

Next Level Blog

JULY 14, 2010

But, hey, maybe you’re more committed to your craft than I am. In the interest of developing a comprehensive resource, feel free to add your own in the Comments. Immediately find the first Departures board, scan the list of cities for our destination, confirm the flight number and develop your plan for getting to the gate.

Travel 232

Travel Blog Executive Coaching Learning-by-Doing 232

Anese Cavanaugh

APRIL 17, 2009

It’s often in the realms of business development and leadership, creating their business and life visions, co-designing their relationships with each other, and even creating their signature or key note speeches. Commit to being gone gone gone so you can have your space and get busy. It’s great space.

Hotels 70

Hotels Brand Brand Management Creativity 70

N2Growth Blog

SEPTEMBER 9, 2010

Hopefully their example will raise the standards of leadership in our national life. Here's link to a post of mine a couple of years ago: Dan Nigro, Rick Rescorla and the Leadership Lessons of 9/11 [link]. I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute.

Blog 404

Blog Hotels Follow-up Brand 404

Your Voice of Encouragement

JANUARY 18, 2010

Jeff" owns a hotel in one of the New England states. Six months later, this consultant walked into the hotel and immediately sensed a difference in the attitudes of the people she encountered. Individuals came up to her and said that they loved coming to work now because the atmosphere at the hotel was totally different.

Hotels 105

Hotels Survey Software Learning Curve 105

Strategy Driven

MARCH 11, 2019

Too often, leadership development falls by the wayside. First, when it comes to your leadership, is getting by enough? However, you can make smart investments in leadership development activities that have impact. There are a wide variety of low-cost, high impact ways to develop your leadership skills.

Leadership Development 72

Leadership Development Development Leadership Hotels 72

Strategy Driven

MAY 23, 2016

Your commitment to being your best. When you go to a hotel, a fifty-million-dollar business rests on the shoulders of shoulders of the front desk clerk. Develop the pride in doing your best at your job even if it’s not your career, and never use the word “just” when you describe yourself. Your self-esteem and self-image.

Company 50

Company Advertising Merchandising Retail 50

Tanveer Naseer

JULY 22, 2014

Given how the focus of my speech was examining the role of charisma in leadership and how we can develop this trait to inspire and engage our employees, it would seem almost natural that the locale for this keynote was this elegant, almost regal ballroom located in one of the illustrious hotels found along Chicago’s “Magnificent Mile”.

Charisma 272

Charisma Leadership Conference Influence 272

Lead Change Blog

JUNE 19, 2017

You walk out of an airport to take a taxi cab to your hotel. When you arrive at your hotel and ask for a receipt, he acts like he’s doing you a big favor and then frowns when you fail to include a tip! And, one of the key roles of a leader is to provide inspiration—to be a fire starter–igniting passion and commitment. .

Hotels 321

Hotels Energy Tips Content 321

Leading Blog

JUNE 6, 2013

Cusumano reflects on his five careers as the lead singer of a rock band, an Exxon research scientist and executive, a Silicon Valley entrepreneur, a filmmaker and a luxury hotel owner. The CEO creates the dream; committed employees embrace and embellish it. Inspired Leadership is not a model, or a formula, or a system, or a process.

Hotels 283

Hotels Strategic Planning Commitment Long-term 283

Strategy Driven

SEPTEMBER 21, 2011

Subservience to purpose: They dedicate themselves to pursuing a noble cause, and win their team’s commitment to that cause. His optimism allowed him to thrive in the sales profession, but it would render him completely ineffective in a leadership position. Optimism is a much more complicated concept than we often realize.

Self-aware 56

Self-aware Learning-by-Doing Travel CEO 56

Harvard Business Review

MARCH 13, 2018

The reason why most engagement efforts fall short is that they’re designed to cultivate employees’ commitment in generic, general ways. The goal is to make sure employees know what the brand stands for and are committed to reinforcing it with their actions.

Company 13

Company Brand Report Training 13

Harvard Business Review

JUNE 22, 2016

For example, do you make and sell things, hire skilled employees and provide services, develop and new IP like software or pharmaceuticals, or build and manage digital networks, be they transactional, informational, or social? Organizational transformation must begin with a leadership transformation.

Intangible Assets 9

Intangible Assets Business Model How To Intellectual Capital 9

Sales Wolf Blog

DECEMBER 10, 2010

Successories Motivational Products Talent Managment Magazine Testing and Assessments - An Employers Guide to Good Practices Testing and Assessments - DOL The Rainmaker Group - Possibility Maximization An amazing group of people commited to making a difference in the world they live - one soul, one organization, one Customer Experience at a time.

Human Resources 133

Human Resources Hotels Blog Resources 133

Harvard Business Review

MARCH 15, 2016

Sprints make an excellent commitment device — when you gather a team, clear the calendar, and schedule customer interviews, you commit to making progress. The leadership at Slack used the process to decide between two fundamentally different marketing approaches. When a big problem is looming, it can be tough to dig in.

Consensus 8

Consensus Hotels Project Fast Follower 8

Harvard Business Review

JANUARY 29, 2018

To help business leaders better understand industry disruption, we developed an index that measures an industry’s current level of disruption as well as its susceptibility to future disruption. For the latter, we measured incumbents’ operational efficiency, commitment to innovation, and defenses against attack.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Harvard Business Review

MAY 8, 2017

He got the top job because of that, and then as CEO he accelerated cloud-business development to make it the company’s primary strategy. Instead of focusing on major hotel brands, they pursued the long tail, engaging with more than 1 million inns, B&Bs, and apartment buildings in 200 countries.

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

SEPTEMBER 15, 2015

Growing up on a Missouri farm, Walt Disney developed a love for drawing after his neighbor, a retired doctor known as “Doc” Sherwood, paid him to draw pictures of his horse. Disney later became a newspaper cartoonist and commercial artist, where he learned how to make commercials from cutout animations.

Influence 8

Influence Bottom-up McKinsey Hotels 8

Skip Prichard

OCTOBER 14, 2019

They got her into a hotel that night, and helped her get an apartment, helped furnish it, helped with the deposit etc. The results of John Ratliff’s healing leadership have been dramatic. “Truly human leadership measures success by the way human lives are enriched and healed.” It took her a week to tell us about it.

How To 88

How To Simon Learning-by-Doing Organization 88

Mark Sanborn

JANUARY 12, 2022

The short answer is intentional leadership. When Qubein took the leadership role, the university ’ s culture wasn ’ t defined. It just existed, the culmination of former leadership—the good, the bad and everything in between. Leadership by Being Engaged. Again, the short answer is hard work.

Case Study 90

Case Study Education Learning-by-Doing Brand 90

Harvard Business Review

SEPTEMBER 11, 2018

a family-owned $35 billion global business with a commitment to collaboration. One sales and marketing executive I know told me how he was flown to London with 20 of his colleagues, put up in a pricey hotel, and then trained to do the haka, a traditional war dance, by a group of Maori tribe members from New Zealand.

Team Building 15

Team Building Team Bond Commitment 15

Harvard Business Review

NOVEMBER 20, 2017

Leadership then specifies a plan that it believes will position the company to win in this predicted future. This mindset focuses leadership on making near-term decisions with the longer-term destination in mind, but it doesn’t presume that there is only one path from here to there. Take Dell Technologies, for example.

Execution 8

Execution Strategy Contingency Plans Company 8

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! We labeled these foundational competencies the “leadership code”.

Ulrich 52

Ulrich Leadership Diversity Audience 52