Strategy Driven

MAY 17, 2023

Tracking and Documenting Your Fleet Costs To effectively manage your fleet costs, you must first have a clear understanding of your expenses. Track and document all fleet-related costs, including fuel, maintenance, insurance, and depreciation. Ongoing fleet optimization can also lead to improved employee satisfaction and productivity.

Cost 97

Cost Company Management Transportation 97

HR Digest

AUGUST 11, 2023

Establish a Code of Ethics: A Blueprint for Ethical Behaviors A well-crafted code of ethics serves as a guiding document that outlines the organization’s values and expected ethical behaviors. By prioritizing ethics over personal gain or short-term profits, HR leaders inspire others to do the same.

Human Resources 98

Human Resources Ethics Resources Management 98

Joseph Lalonde

FEBRUARY 12, 2018

Great leaders inspire loyalty: Paul had been imprisoned by Emperor Nero in Mamertine Prison. Paul’s work and character inspired loyalty far beyond most will ever receive these days. But you can still inspire loyalty. Inspire loyalty. During those visits, Luke documented Paul’s journey from Saul to Paul.

Leadership 202

Leadership Loyalty Learning-by-Doing Follow-up 202

HR Digest

APRIL 12, 2022

The addition of this policy to your HR strategy can help ensure employee loyalty and improve the efficiency of the workforce. . However, some HR departments prefer to include specific documents like an obituary or even a death certificate along with the application. You will not be alone if you opt for a grievance policy.

Policies 59

Policies Handbook Document Human Resources 59

Lead Change Blog

AUGUST 4, 2016

Whether we think of a historical figure or a great leader who’s on the scene today, he or she develops trust and loyalty. Do you lose documents, forget about meetings, and miss deadlines? Whoever you include in your top ten list of favorite leaders, they certainly have one valuable thing in common: leadership credibility.

Project 150

Project Loyalty Document Class 150

The Center For Leadership Studies

NOVEMBER 19, 2021

Retention : Leaders establish and enhance the commitment and the loyalty of key talent. Good people want to work for good Intuitively, we have known this forever and we have been able to point to one source of documented evidence after another ever since Marcus Buckingham and Curt Coffman published “First, Break All the Rules” 1 in 1999.

Loyalty 52

Loyalty Globalization Document Situational Leadership 52

Terry Starbucker

AUGUST 2, 2015

That’s been the nature of this blog – documenting a personal journey that has revealed itself little by little, and week after week. In anticipation of my 1,000th post coming up on August 23rd, I wanted to share a few of my favorites over the past 10 years. To him, love is the “ most powerful thing there is “.

Leadership 150

Leadership Mentor Bond Loyalty 150

HR Digest

FEBRUARY 25, 2021

New employee orientation has a monumental impact on loyalty and engagement. The paperwork usually consists of the following documents: Organization Policies form (I-9 form and W-4 form). 69% of employees are more likely to stay with a company for at least three years if they experienced a great onboarding experience.

Productivity 81

Productivity Products Guidelines Compliance 81

Skip Prichard

JANUARY 14, 2020

For example, an employee who spends her early career in the straitlaced but excellent Member Support environment of USAA in San Antonio and then moves to Vegas to join the wild-and-woolly world of the Customer Loyalty Team at Zappos is definitely going to need an adjustment period before she feels at home.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

HR Digest

MARCH 6, 2024

Even when employees do remain under unsatisfactory work conditions, it won’t be out of loyalty to the company, but instead a lack of opportunity to move on to a company that treats them better. These sorts of employees may not be in large numbers, but they make a considerable impact when they walk out.

Strategy 59

Strategy Mentor Creativity Planning 59

Lead Change Blog

APRIL 25, 2016

Document clear processes. Trust leads to loyalty which enhances an individual’s discretionary effort, the effort that people expend above and beyond what is required to do their job. Everyone seems to define success in different ways. People will also feel more confident that they are doing what is required. Get to know your people.

Tips 150

Tips Micromanagement Guidelines Project 150

Lead from Within

MARCH 8, 2017

Look for documented instances where goals have been met, sales and revenue earned, detailed performance statistics, initiatives you’ve undertaken, and key areas where you’ve demonstrated your loyalty and commitment. When you’ve amassed this mound of information, you’re almost certain to feel worthy to make a case for yourself.

Objective 78

Objective Document Survey Performance Review 78

Leading Blog

AUGUST 3, 2011

When you are in the midst of change, regular communication, scheduled communication and documented promises are a must. Make your word golden and you will build loyalty and trust in your organization. When you see negativity, frustration or overwhelm, ask the question, “Where do I need to shorten the gap so it seems easy?”.

Mission Statement 284

Mission Statement Chemicals Self-aware Learning-by-Doing 284

Tanveer Naseer

AUGUST 16, 2011

Other important issues that need to be considered are damage to a company’s reputation, its supplier relationships, its effect on customer loyalty, its potential damage on employee morale, and its relationship to regulators, to name just a few. Managers need to balance those effects and integrate them into their strategy choice.

Crisis Management 211

Crisis Management Crisis Management Reputation 211

Coaching Tip

FEBRUARY 14, 2011

Robin Dunbar, an evolutionary psychologist and social-brain theorist, and others have documented correlations between brain size and social-group size in many primate species. Above 150, you have to impose complicated hierarchies and rules to command loyalty and cohesion.

Loyalty 95

Loyalty Document Engineering Goal 95

Steve Farber

FEBRUARY 13, 2017

Businesses like restaurants and microbreweries–those with strong brand loyalty that can quickly connect to a large crowd of customers and supporters–have been early adopters. Do you have a business plan that can be translated into the registration document that’s required? Do you have your financials put together?

Company 71

Company Due Diligence Early Adopters Banking 71

Strategy Driven

JULY 23, 2019

Don’t let loyalty keep you broke. You may need to provide further documentation if what you provide is deemed to be less than satisfactory. If you have something that will secure the loan, the lender is more likely to trust you with their money. Look at Your Lender Options. Learn More About Business & Leadership.

Company 50

Company How To Banking Report 50

Strategy Driven

AUGUST 8, 2016

The proposal should document what has been said and agreed. It is not a document to see how much of your profit you can give away. Proposals should be the solidifying factor, not the sales pitch. The proposal should confirm the sale and all the claims you made about it. Does yours? Reprinted with permission from Jeffrey H.

Proposal 50

Proposal Price Short-term Customer Loyalty 50

Strategy Driven

FEBRUARY 10, 2014

PRE-CALL REALITY: Once you have a few questions prepared, a couple of ideas documented, and your favorite rock song playing in your head, your confidence level entering the sales call will triple. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Document 57

Document Customer Loyalty Competitive Advantage Content 57

Strategy Driven

NOVEMBER 11, 2013

Losing the sale manifests itself in ‘blaming complaints’ about: price, unreturned phone calls, bidding, loyalty to others, and other blame-based excuses about why a sale does not take place, and the relationship isn’t being built. Why did you lose the sale? Was it really price? Or was it you? Gitomer and Buy Gitomer.

Price 69

Price Open-book Self-aware Loyalty 69

Strategy Driven

MARCH 30, 2015

Not just for loyalty of existing customer base, but also to earn referrals and testimonials. Discover and document ‘best times,’ ‘best topics,’ and ‘most important.’ From 9-5 you’re busy chasing people, leaving voice mails, and being frustrated by a consistent lack of progress. About the Author.

Loyalty 50

Loyalty Customer Loyalty Competitive Advantage Seminar 50

Strategy Driven

AUGUST 11, 2014

Document your thoughts, and then put them into action. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Put it on your calendar.

Open-book 67

Open-book Document Customer Loyalty Competitive Advantage 67

Strategy Driven

MAY 14, 2012

LOYALTY REALITY: Every aggravation, complaint, concern, discussion, or question posed by a customer is a huge, FREE, opportunity to improve your business by a factor of WOW – and for little or no money. Document the issue, the resolve, the response, and the outcome. Challenge yourself to promote positive internal communication.

Course 56

Course Loyalty Customer Loyalty Quality 56

Strategy Driven

MARCH 24, 2014

It documents how you react, respond, and recover from service calls and issues, and it cements your image both online and in the customer’s thoughts. When customers are happy and feel valued, it creates a loyalty-base of customers AND employees. You’ll also have insight as to why the new RAP on you can make or break your business.

Reputation 52

Reputation Airlines Loyalty Customer Loyalty 52

Strategy Driven

MARCH 17, 2014

It’s not my tweet, it’s my documented, posted thought that hopefully will get a positive measurement by being re-tweeted more than 50 times. Include some kind of journal or scrapbook to document your progress. I started with ONE idea, one column, one tweet, and went from there. It’s not a book, it’s a writing project. About the Author.

Self-aware 52

Self-aware Follow-up Customer Loyalty Document 52

Strategy Driven

JANUARY 13, 2014

I wrote 1,000 words a week and documented hundreds of ideas. The balance of this week and next will be spent (actually invested) by thinking about, doing, and documenting the following: Making one plan to make a longtime dream a reality. My words from last year (posted on my bathroom mirror) were FINISH, WRITE, SHAPE, and YES.

Customer Loyalty 50

Customer Loyalty Document Competitive Advantage Seminar 50

The Practical Leader

OCTOBER 24, 2011

The “Four Rs” of Step 8 are “the results of an effective culture can be (but rarely are) documented and tracked: Referrals : A higher proportion of potential employees recommended by current or former employees. Retention : Lower recruiting, hiring, training, and lost productivity costs because of greater employee loyalty.

Heskett 49

Heskett Kotter Books Review 49

CO2

APRIL 1, 2022

Neither Gen Z nor millennials have blind loyalty to brands or their employers; they grew up during The Great Recession and saw first-hand how this loyalty didn’t pay off for their parents. They expect businesses to be good stewards of the earth and back the causes they believe in.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

CO2

APRIL 1, 2022

Neither Gen Z nor millennials have blind loyalty to brands or their employers; they grew up during The Great Recession and saw first-hand how this loyalty didn’t pay off for their parents. They expect businesses to be good stewards of the earth and back the causes they believe in. .

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

Strategy Driven

MARCH 19, 2012

KEY POINT OF UNDERSTANDING: Document as you think. Stay tuned – and thank you for your loyalty. Set aside time to understand and see the big picture, and how you fit into it. Alongside of your ‘to do’ list, create a longer list of “to become.” That’s where thinking comes from. Don’t let thoughts and ideas escape.

Wireless 50

Wireless Loyalty Customer Loyalty Seminar 50

Strategy Driven

AUGUST 26, 2013

It’s a document of your daily life. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Facebook is a soap opera.

Media 64

Media Follow-up Customer Loyalty Competitive Advantage 64

Strategy Driven

DECEMBER 29, 2014

Yes, I use apps as a necessary means to wake me up or help me find my way, and I use my phone as a camera, documenting what I observe and occasionally posting my observations on Instagram (@jeffreygitomer). .’ I’m only interrupted when my phone rings or if I get a text. Reprinted with permission from Jeffrey H. About the Author.

Power 62

Power Competitive Advantage Customer Loyalty Learning-by-Doing 62

Strategy Driven

SEPTEMBER 30, 2013

If you are able to follow-up by getting people to subscribe to your blog or ezine, you can actually document and measure the success of your ideas, product, or service. Was it value driven to a point of taking action, or was it without punch or inspiration? The ultimate goal is to have impact over time. Want a report card? About the Author.

Audience 74

Audience Customer Loyalty Learning-by-Doing Competitive Advantage 74

Strategy Driven

DECEMBER 2, 2016

The public is fickle and quick to jump on the newest flavor, without showing loyalty to the old ones, especially those who are truly original. Develop, update and maintain a career growth document. This too is your challenge to frame how they see you and your company. Fame is fleeting and artificial. Know where you are going.

Mentor 50

Mentor Learning-by-Doing Open-book Career 50

Strategy Driven

AUGUST 5, 2013

Document your music memory makers and get that music onto your music player or phone. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

Transportation 68

Transportation Open-book Customer Loyalty Competitive Advantage 68

Strategy Driven

JANUARY 20, 2014

I wrote 1,000 words a week and documented hundreds of ideas. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! My results?

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

APRIL 23, 2012

For those of you who are pack rats, or have parents who are pack rats, you may still have the document. Your essay was returned with all kinds of red marks for punctuation, grammar, and misspellings. PERSONAL NOTE: I have many of my daughters’ early writings. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

Reputation 66

Reputation Open-book Customer Loyalty Seminar 66