How To Effectively Communicate With Your 5K Racers

Eric Jacobson

So, if you are: Organizing a 5K race Leading your 5K event communications and marketing teams Hiring a race director to operate your 5K race Wondering what 5K racers want to know before they commit to a race.then hopefully, this two lists in this post will help you.

FAQ 95

Managing Across Generations: Leadership Coaching Success Story

Mike Cardus

They created a unified theme under which the agency would operate, key objectives that aligned to the theme, and operational objectives for each department that would enhance the theme. Leadership Coaching & Development Case Study from the Exponent Leadership Process. “I

How Much Margin Do You Have? | Guy Harris: The Recovering Engineer

The Recovering Engineer

While I was in the Navy and learning to become an Engineering Officer, I learned about the specific margins that were built into both the submarine and the engineering plant to ensure safe operation.

15 Analytics Capabilities to Consider When Choosing Your Next Big Data Solution

The Kini Group

Marketing, operations, and even human resource teams may have their own list of data needs. You purchase from a vendor and navigate how-to guides and FAQ documents for most of your concerns.

The Scale of the Climate Catastrophe Will Depend on What Businesses Do Over the Next Decade

Harvard Business Review

The scientists put out a helpful document with FAQs , but in short, the primary takeaways are these: While the world has already warmed 1.0°C Set science-based carbon reduction targets for operations. Shana Novak/Getty Images.

FAQ 13

How to Keep Networking from Draining You

Harvard Business Review

In fact, many of the founders I coach describe networking as draining, saying it sometimes robs them of the energy they need to work on actual business operations. If you’re a solo founder, bring a friend who is knowledgeable about your business (you can even prepare them beforehand with a company and networking FAQ). beastfromeast/Getty Images.


What's New About Serving Customers (and What's Not)

Harvard Business Review

But smart business owners and their service reps realize the landscape in which customers operate has shifted — and that profoundly redefines what good (and bad) customer service means. Make sure that the first impulse of customers is to reach you directly, by offering "chime in" feedback forms throughout your website; direct chat links for when your FAQ's fail to assist; and an easy way to reply directly to every corporate email you send out.

FAQ 12

Build a ‘Quick and Nimble’ Culture

Harvard Business Review

As human beings, we like to operate in small tribes. One cultural tool you describe in the book is bosses who provide a “user manual” to their quirks—sort of an FAQ to how to deal with them.

FAQ 13

We Appreciate Your Business. Please Stay on the Line.

Harvard Business Review

FAQs are great, but customers still need to talk to your people. Open the person-to-person channel, and monitor it: Measure the call center''s queue length, answering speed, and abandoned-call proportion, as well as customers'' rate of zeroing out (hitting "0" repetitively to get an operator).

Scaling Customer Service as Your Startup Grows

Harvard Business Review

This is a critical hire — you want a proper VP of Customer Success or Chief Customer Officer who is strong operationally, deeply empathetic, technical enough to liaise with engineering, and can grow customer success into a growth lever for the business. Consider hiring a “customer operations” person to focus on automation full-time. I’ve just spent paragraphs talking about operations, analytics, and efficiency.

The Customer Support Hierarchy of Needs

Harvard Business Review

One solution is creating a rich, updated knowledge base like Google’s FAQs that can help streamline support issues by helping customers help themselves.

FAQ 10