Harvard Business Review

DECEMBER 9, 2016

Few recent trends in health care delivery have more power to improve population health, patient and provider experience, and hospital business models than virtual care. Which technology tools will meet the demographic, clinical, and business needs for these services? Innovating for Value in Health Care.

Health Care 8

Health Care Consultative Video Efficiency 8

Harvard Business Review

JUNE 30, 2015

Something similar is just starting to happen in health care. health-care industry in action, one billing claim or specialist referral at a time. This data-driven product management has been part of the direct-to-consumer world for some time — think Amazon and Google. Take my company, athenahealth.

Health Care 8

Health Care Benchmarking Short-term Gordon 8

Harvard Business Review

OCTOBER 24, 2017

By any metric, opioid-related overdoses in the United States have reached epidemic proportions. But health care providers are also widely held responsible for overprescribing prescription opioids. Transforming Health Care. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care Comparison Crisis Incentives 8

Harvard Business Review

OCTOBER 30, 2013

Among the many changes ushered in with the new health care law is the shift to value-based purchasing, which ties a system’s Medicare and Medicaid reimbursements to the quality of the services it provides. These broad drivers are, in fact, common to most of our clients across the health care industry. A Case in Point.

Health Care 8

Health Care Quality System Industry 8

Harvard Business Review

DECEMBER 3, 2015

More and more health care organizations are beginning to track their performance on outcomes – and they’re finding that getting started isn’t easy. So how are today’s health care leaders implementing outcomes measurement in their hospitals and clinics? Leading Change in Health Care.

Health Care 8

Health Care Mayo Long-term Committee 8

Harvard Business Review

DECEMBER 31, 2015

To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. The successful experience illustrates the role that relatively simple technology (e.g., Leading Change in Health Care. Kern Center for the Science of Health Care Delivery.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

APRIL 5, 2017

However, firms can efficiently increase margin growth without much revenue growth by managing to squeeze out their fixed costs to service the same level of output. Many compensation plans reward managers for higher earnings and higher stock prices, as opposed to rewarding them for adding long-term value to the firm.

EPS 8

EPS Metrics Depreciation Short-term 8

Harvard Business Review

OCTOBER 17, 2017

The United States spends 40% more per patient than other developed countries but suffers the worse overall health outcomes. There is general consensus that a major solution lies in better managing and preventing adult chronic diseases such as diabetes and heart failure. Many adult health care outcomes are shaped in childhood.

Health Care 9

Health Care Metrics Efficiency Absenteeism 9

Harvard Business Review

JUNE 24, 2014

It doesn’t take long for technologies to outgrow their usefulness. While organizational culture issues took center-stage, the agency’s antiquated systems for personnel management, appointment booking, and medical histories probably made things worse. Give us a sense of the challenge of keeping up with technology as a military CIO.

CIO 8

CIO Health Care Metrics Software 8

Harvard Business Review

JUNE 7, 2017

Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care , reduce their hours, or stop practicing , reducing access to care around the country. The Leading Edge of Health Care. Leverage Technology. Insight Center.

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Among the current remedies for U.S.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

NOVEMBER 21, 2013

Much has been made of the distinction between leadership and management. Too many managers, not enough leaders, the critics say. Leadership is uplifting, they imply, while management is boring — just a bunch of rigid bureaucrats spinning red tape, or emphasizing efficiency over effectiveness. As the world now knows, U.S.

Management 8

Management Real Estate Information Technology Execution 8

Harvard Business Review

NOVEMBER 22, 2016

By Ashish Chawla, Global Head, Cognizant Contentworks; Shubham Choudhury, Senior Manager and Consulting Lead, Cognizant Contentworks. Information, media, and entertainment (IME) providers now face a new wave of challenges brought about by digital technologies and business models. Tomorrow’s IME Landscape.

Content 8

Content Metrics Media Business Model 8

Harvard Business Review

JULY 8, 2011

A controversial and humongous health care reform initiative in America to promote top-of-mind awareness and concern. Between the ongoing digitalization, consumerization, and personalization of health care delivery, Google was supremely well-positioned to have as big an innovative impact on medical informatics as it's had on mass media.

Innovation 15

Innovation Health Care Core Competence Media 15

Harvard Business Review

MARCH 23, 2017

In addition, there were no changes in the way hand hygiene was assessed; in accordance to the guidelines published by The Joint Commission , a nonprofit health care accreditation and certification organization, the hospital employed secret shoppers to observe and report hand hygiene behaviors.

Incentives 12

Incentives Compliance Health Care Report 12

Harvard Business Review

APRIL 1, 2016

Over the past two decades, the leading sectors’ performance on various digital labor metrics — such as the share of tasks involving digital tools and the number of new digital occupations — rose eightfold, while the rest of the economy barely ran in place.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

OCTOBER 17, 2017

The cognitive and emotional demands on managers have rarely been more complicated or intense. One recent global research survey of employee assistance programs found that, combined, employee anxiety, stress, and depression accounted for over 80% of all emotional health cases in 2014, compared with 55% in 2012. Transforming Health Care.

Stress 9

Stress Self-aware Software Emotional Intelligence 9

Harvard Business Review

SEPTEMBER 16, 2015

health care system typically include improving population health in their objectives. For example, that is one of the Institute for Healthcare Improvement’s “Triple Aims” (along with improving the patient experience and lowering the per capita cost of care). Ambitious programs to improve the U.S.

Health Care 8

Health Care Incentives Efficiency Cost 8

Harvard Business Review

JUNE 7, 2017

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. Many of them want to share responsibility in how the hospital is managed. Leading Change in Health Care. With an accountable care organization (ACO). Insight Center.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 20, 2015

A number of techniques and process-improvement tools from inside and outside the industry have been brought to bear: lean engineering to simplify and standardize care, Crew Resource Management to improve teamwork, checklists to help teams focus and improve reliability, and so on. The patient-safety movement seems to have plateaued.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

JUNE 16, 2014

At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies. Reward inspirational leadership as much as effective task management.

Customer Loyalty 11

Customer Loyalty Human Capital Wilde Health Care 11

Harvard Business Review

DECEMBER 8, 2015

What we know is that after $28 billion spent in federal incentives to spur adoption and with 8 out of 10 physicians now using an EHR, physician frustration with their technology platforms is at an all-time high. In this post, we’ll describe how we did this at Privia Health, in collaboration with athenahealth. Insight Center.

How To 8

How To Health Care Insurance Technology 8

Harvard Business Review

OCTOBER 16, 2013

Even in these times of feverish attention to performance metrics, it’s not always clear what the boss wants or expects. I am fortunate enough to work with these people all the time across a span of industries and professions: finance, health care, education, energy, technology. It might just make their day.

Health Care 13

Health Care Short-term Report Fashion 13

Harvard Business Review

NOVEMBER 3, 2011

The algorithms, software and massively parallel architectures underlying the Jeopardy -winning technology's design are undeniably important, he says. Tomorrow's technologies are increasingly about their ability to learn from you and your ability to effectively train them.

Core Competence 13

Core Competence Human Capital Technology Health Care 13

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. High Reliability Organizing: The Third Wave.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

NOVEMBER 7, 2018

Advances in data analytics give us the ability to look at large populations and precisely segment their needs and new technologies such as tele-medicine give us the capabilities to deliver customized experiences at scale. The Future of Health Care. Capabilities are made up of people, processes, and technologies.

System 8

System Self-aware Business Model Metrics 8

Harvard Business Review

NOVEMBER 9, 2016

However, the problem with this approach (what I call the doing approach) is that it competes on race-to-the-bottom metrics: low cost, high volume, and speedy delivery. A metal best known for its electric conductivity is now becoming known for its antimicrobial properties in health care. When the U.S.

Cooper 13

Cooper Long-term Industry Health Care 13

Harvard Business Review

MAY 5, 2016

Aggravated and depressed by the decline of their core memory business in the 1980s, Intel’s top management struggled for strategic clarity. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

JUNE 12, 2012

Paul Kennedy's seminal Rise and Fall of the Great Powers captures the way technological and economic advances have converted into strategic advantage, and how failure to "lock in" that edge accelerates imperial decline. Technik , then, is the technological quotient of civilization. It pledges $1.5 The contrast between the U.N.'s

First-mover Advantage 9

First-mover Advantage GDP Technology Biotechnology 9

Harvard Business Review

JUNE 18, 2013

The public and private sectors need to work together to protect critical assets with confidence and trust — helping manage the risks we know, and getting ahead of those we don''t. Critical industry sectors from energy and banking to transportation and health care answer to different government agencies or regulators.

Cooper 8

Cooper CIO Risk Management Telecommunications 8

Harvard Business Review

FEBRUARY 23, 2016

As professors of Organizational Behavior and Strategic Management, we take a different – and perhaps more radical – stance. We argue in favor of abolishing pay-for-performance for top managers altogether. Note: We are not arguing that top managers such as CEOs should be paid less.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

OCTOBER 6, 2011

We have been deploying technology, re-engineering, training, and adopting modern IT-enabled management platforms to help our workers improve their productivity, hence their income. Cold" metrics of monetary return are giving way to "warm" metrics of non-monetary return such as happiness, satisfaction, and influence.

Industry 10

Industry Strategy Supply Chain Long-term 10

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. This gives marketing an opportunity to measure and manage itself in new ways. Marketers of the past thought like artists, managers, and promoters.

Creativity 12

Creativity Marketing Agility Budgeting 12

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Consequently, care providers will continue to be under tremendous pressure to change. Innovating for Value in Health Care.

Health Care 8

Health Care Innovation Insurance P&L 8

Harvard Business Review

JUNE 17, 2014

Tug of war management. When companies decide to add to their design headcount, particularly in management positions, there’s often an unintended consequence: A battle between the new hires and the non-designers who have gotten used to making de facto design decisions. Some companies stop at second base when it comes to design.

Supply Chain 8

Supply Chain Software B2B Brand 8