Harvard Business Review

AUGUST 16, 2013

I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Every discussion on the role of IT and CIOs should start with the question: "What are the potential uses of this technology that will guarantee we stay in business?" Improving Operational Efficiency.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

OCTOBER 5, 2015

Marshall McLuhan wrote famously about the “global village,” created by new information technologies. This post is one in a series of perspectives by presenters and participants in the 7th Global Drucker Forum. Especially for operating around the globe, electronic communication has become essential.

Drucker 8

Drucker Information Technology Globalization Fashion 8

Harvard Business Review

JULY 22, 2014

As evidence of marketing’s central role, just look at which department in your firm is commanding the fastest-growing share of the technology budget and attracting the lion’s share of data analysts and data scientists. Information & technology Marketing' Starving IT of budget takes a heavy toll on innovation.

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

JUNE 8, 2016

In fact, that exact conclusion is one that Thierry Breton, CEO of the France-based information technology services firm Atos Origin, arrived at several years ago. ” That statement seems surprising coming from the CEO of a technology company employing over 70,000 people in more than forty offices around the world.

Company 8

Company Stress Participative Wilde 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne. Ongoing U.S.

Health Care 10

Health Care System Technology Airlines 10

Harvard Business Review

DECEMBER 4, 2013

If you want to put analytics to work and build a more analytical organization, you need two cadres of employees: Analytics professionals to mine and prepare data, perform statistical operations, build models, and program the surrounding business applications. Information & technology Talent management'

How To 8

How To Competitive Intelligence Information Technology McKinsey 8

Harvard Business Review

MARCH 15, 2017

Only 31% of Fortune 100 boards currently have a director who is a CIO, even though technology is at the core of every business today. As Sheila Jordan, CIO at Symantec and director at FactSet, put it, “All companies are technology companies today. Technology is a lever to run the business, but also to change and grow.”

CIO 9

CIO Committee Technology P&L 9

Harvard Business Review

DECEMBER 6, 2012

This is to say that you don't have to wait until the end of the decade for some breakthrough technology to emerge; it's already here, albeit in bits and pieces. Participation rates are much lower at most other companies than at Nationwide. To speed operations and improvement, Process Strategy 2.0 Process Strategy 2.0

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

MARCH 28, 2014

Right now, the FCC is working on the biggest transformation in over a century of profound technological progress in communications: shutting down the analog telephone network. Until the Internet, both technologies boasted nearly 100% penetration. It’s an end-game everyone needs to keep a close eye on.

Technology 8

Technology Information Technology Wireless Proposal 8

Harvard Business Review

JULY 4, 2016

These include administration, facilities, information technology, employee training, equipment, human resources and sometimes – just sometimes – fundraising. Our policy of 10 percent overhead on project grants in no way allows for covering the actual costs to administer a project. And to be honest, we’ve known it.”

Human Resources 10

Human Resources Proposal Project Cost 10

Harvard Business Review

JUNE 18, 2014

We want to participate in U.S. The Google case should motivate telecoms and global corporations to integrate privacy into their operational models, instead of treating them solely as issues of compliance. Information & technology Innovation' A lawyer for an EU corporation told me, “When we work with U.S.

Innovation 8

Innovation Safe Harbor Compliance Information Technology 8

Harvard Business Review

JULY 16, 2013

The latest developments around PRISM and the NSA dragnet operations uncovered by Edward Snowden, in my view, severely damage the fragile fabric of the new global ecosystem, which we so sorely rely on in order to collectively tackle truly urgent global issues such as energy, pollution, food, climate change, (cyber-)terrorism and inequality.

Globalization 9

Globalization Technology Information Technology Telecommunications 9

Harvard Business Review

SEPTEMBER 4, 2012

Researchers found that participants' estimates were consistently off the mark, and off the mark in the same way: They underestimated. The mean of participants' self-reported value was 6.8 PatientsLikeMe and 23andMe are the leading operators of researcher-organized, crowdsourced health research studies. Expert-run communities.

Health Care 8

Health Care Participative Wireless Objective 8

Harvard Business Review

OCTOBER 26, 2011

A common trap is to try to operate without confronting tough decisions and trade-offs early. Government HR officials — who typically are siloed off from other operations — often don't understand the mission of the venture. All government start-ups need not be new bureaucracies, rich with hierarchies and overhead costs.

Bureaucracy 11

Bureaucracy Health Care Committee Information Technology 11

Harvard Business Review

JULY 9, 2013

Consider the situation faced by a leading provider of outsourcing and information technology consulting services with approximately $1.5 The 5% most central people — despite working to their limits — had in various ways become bottlenecks, unable to fully participate in projects, sales efforts and decisions.

Outsourcing 8

Outsourcing Analysis Globalization Information 8

Harvard Business Review

JUNE 19, 2017

Together, we engaged in a series of activities aimed at demedicalizing prenatal care for low-risk patients, empowering women to actively engage in steering their care, defining the optimal number of scheduled prenatal care appointments, and utilizing innovative technologies to optimize how we monitored the care provided.

Mayo 8

Mayo Health Care Information Innovation 8

Harvard Business Review

NOVEMBER 29, 2013

We learned more about the organizational structures required to implement change across a large, integrated, health care operation. Each hotspotting committee has a charter, which is a frequently updated document that describes its purpose, participants, scope, decision-making authority, and objectives.

Health Care 8

Health Care Committee Cost Operations 8

Harvard Business Review

AUGUST 10, 2015

To a large extent, he’s speaking directly to us humans, who may well lack confidence that we can continue to provide a superior value proposition relative to advancing technology. Southwest operates in an industry that has long been obsessed with asset utilization as the key to competitiveness.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

Harvard Business Review

NOVEMBER 5, 2013

As primary-care-based ACOs, or for that matter any health care organizations operating under global-risk contracts, begin to form around the country, they must address the challenge of managing the cost of specialty care through a combination of disease prevention and reduction of specialist utilization.

Health Care 8

Health Care Organization Incentives Metrics 8

Harvard Business Review

NOVEMBER 16, 2016

Harnessing the power of machine learning and other technologies. Patients and their providers can now find peace of mind as the system only provides the relevant information that’s needed to the right individual. Perhaps the best way to explore how such systems might work is by looking at an example: a visit to a hospital.

Consensus 8

Consensus System Information Learning-by-Doing 8

Harvard Business Review

FEBRUARY 8, 2018

Theories and practices of management often spring from the opportunities created by new technologies. The complex calculations of the field known as Operations Research were enabled by mainframe computing. Interchangeable parts spurred ideas about structuring assembly lines and logistics.

Management 11

Management Software BPM Technology 11

Harvard Business Review

SEPTEMBER 17, 2013

Free-agent physicians operate independently, rather than as part of an integrated team. No participant in the system has good information about patient outcomes and the cost of care. Information technology has often made care integration and value improvement harder, rather than enabling it.

Health Care 9

Health Care How To Cost System 9

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? And many companies also face additional energy-related costs from their commercial vehicles, of which there are over 12 million in operation in the U.S. Operational Improvements. Take lighting, for example.

Energy 8

Energy Resources Information Technology Cost Center 8

Harvard Business Review

AUGUST 7, 2017

Sponsored by DXC Technology. This approach lets organizations aggregate best-of-breed technologies to develop cost-effective solutions that advance their goals. IoT solutions tend to span information technology (IT), operational technology (OT), and core business functions. The reason?

Succession 8

Succession ROI Technology Operations 8

Harvard Business Review

FEBRUARY 24, 2014

An effort under way at the Mayo Clinic shows how such technology can be used to improve outcomes and lower costs in health care. With predictability, we were then in a position to share that information with patients and set expectations for participation. (We Implementation. Results and Benefits.

Mayo 9

Mayo Education Software Participative 9

Harvard Business Review

JUNE 6, 2018

As an experienced manager, he knew that his manufacturing and operation division’s success depended on getting creative ideas from his employees. Justin Tierney/EyeEm/Getty Images. In 2007 Joseph Golan, a division leader at Elop, an Israeli electro-optics company, faced a challenge.

Creativity 10

Creativity How To System Motivation 10

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? And many companies also face additional energy-related costs from their commercial vehicles, of which there are over 12 million in operation in the U.S. Operational Improvements. Take lighting, for example.

Energy 8

Energy Resources Cost Center Budgeting 8

Harvard Business Review

DECEMBER 23, 2015

This program provided financial incentives to adopt certified EHR technology systems and includes requirements that specific providers “meaningfully use” these systems. As a result of this program, 97% of reported hospitals had certified EHR technology in 2014, up from 72% in 2011.

Health Care 8

Health Care Incentives Technology System 8

Harvard Business Review

OCTOBER 17, 2017

This integration of care will need to occur longitudinally across a patient’s life as he or she ages; vertically among primary, specialty, and hospital care; horizontally between health systems and between different participating sectors (e.g., Health information and other technology.

Health Care 10

Health Care Metrics Efficiency Absenteeism 10

Harvard Business Review

DECEMBER 2, 2013

If you want to win their hearts and minds, you have to master the latest technology, assimilate vast quantities of data, engage and delight your customers, and deliver products and services that surpass expectations. And yet today’s top marketers are combining technology and teamwork to generate extraordinary results.

Marketing 12

Marketing Teamwork Technology Information Technology 12

Harvard Business Review

JUNE 24, 2015

Tata Consultancy Services, the India-based information technology (IT) services and solutions company, operates in an environment it can neither predict nor change. A firm can be the first to apply a new technology or to identify and address a major source of customer dissatisfaction or a latent need.

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

SEPTEMBER 11, 2017

To address this issue, in our teaching in executive programs in Ireland, we ask participants — executives that come from a wide range of companies and government agencies, and departments such as customer service, product development, and human resources — to develop such evidence using the Friday Afternoon Measurement (FAM) method.

Quality 8

Quality Company Sample Cost 8

Harvard Business Review

SEPTEMBER 11, 2017

To address this issue, in our teaching in executive programs in Ireland, we ask participants — executives that come from a wide range of companies and government agencies, and departments such as customer service, product development, and human resources — to develop such evidence using the Friday Afternoon Measurement (FAM) method.

Quality 8

Quality Company Sample Cost 8

Harvard Business Review

FEBRUARY 1, 2013

Over 50 executives representing leading Fortune 1000 companies, such as Aetna, American Express, Bank of America, General Electric (GE), and Wells Fargo, as well as large federal agencies including the Pentagon and the General Services Administration (GSA), participated in the survey. Incorporate the Analytics into Operational Processes.

Market Segmentation 8

Market Segmentation Metrics Environment Operations 8

Harvard Business Review

APRIL 30, 2012

The story of one such innovation, NPCI's Inter-Bank Mobile Payment Service (IMPS), shows how far ahead India is with this technology. Instant, 24/7, 365 days/year operation — the first such remittance solution without the need for cards of any kind, money moves from account to account instantly using mobile as the channel.

Banking 14

Banking Development Wireless Chief Operating Officer 14

Harvard Business Review

NOVEMBER 6, 2013

One of a number of participating private security companies is matched to the new user. One of the old tropes of the “African Tech Rising” narrative is the advantage posed by Africa’s lack of what technology vendors call an installed base — that is to say, the lack of pre-existing installations of enterprise applications.

CRM 8

CRM Marketing Supply Chain NGO 8