Harvard Business Review

JANUARY 14, 2015

In a recent MIT CISR poll, 42% of our respondents said they expected to gain competitive advantage from social, mobile, analytics, cloud, and internet of things (SMACIT) technologies. The most notable characteristic of those technologies is their accessibility — to customers, employees, partners, and competitors. But guess what?

Strategy 8

Strategy Competitive Advantage Business Model Technology 8

Harvard Business Review

NOVEMBER 24, 2017

An example of strategic burnout can be found at Lego around 2004. A turnaround subsequently lowered strategic stress to a productive level by discontinuing many of their seemingly unrelated projects, re-focusing on their core business, as well as streamlining operational processes that improved coordination activities.

Strategy 8

Strategy Strategic Planning Stress Hamel 8

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. This can disrupt a firm’s ability to operate on schedule and budget. Coca-Cola, for example, faced a water shortage in India that forced it to shut down one of its plants in 2004.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

APRIL 14, 2017

For example, our survey, which asked managers of 13 functions, from sales and marketing to procurement and finance, to indicate whether their departments were using AI in 63 core areas, found AI was used most frequently in detecting and fending off computer security intrusions in the IT department.

Company 13

Company Survey Finance Engineering 13

Harvard Business Review

DECEMBER 22, 2014

America’s largest insurer, Allstate, announced plans to invest $1 billion in its India operations. At the same time Amway and L’Oreal thrived in the same market and personal care sales boomed across most of India. But it won’t be “India’s fault,” in our view. David Mulford, U.S.

Venture Capitalist 12

Venture Capitalist Price Marketing Learning-by-Doing 12

Harvard Business Review

APRIL 25, 2013

This news followed the bankruptcy in March of Wuxi Suntech , the main operating subsidiary of the world''s largest maker of solar panels, after it defaulted on a $541 million bond payment. In parallel, from 2004 to 2011, U.S. imports of technologically-advanced products from China grew by 16.5% A Rise Fueled by Subsidies.

Bond 8

Bond Price Industry Globalization 8

Harvard Business Review

OCTOBER 21, 2013

They’re envisioning well-designed, self-contained environments, tricked-out with the latest high-tech, high-touch technology. The beauty of these vans, and the reason I believe they’ve been dreamt up by managers in very different businesses, is that they perform a wide variety of marketing functions. Customer service Marketing Sales'

B2B 8

B2B B2C Education Travel 8

Harvard Business Review

NOVEMBER 5, 2013

I’ve been involved with turnarounds for years, including observing and writing about the Red Sox 2004 World Series win that reversed many decades of being almost-rans. Others need a course correction while still profitable (Microsoft), or a momentum shift because of disruptive new technologies (newspaper companies).

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

JUNE 22, 2015

For instance, the average transit times to move containers from the ports of Los Angeles and Long Beach to Chicago grew from 84 hours at the end of 2004 to 120 hours by early 2015. The Future of Operations. The technologies and trends shaping tomorrow’s businesses. Insight Center. Sponsored by GE Corporate.

Supply Chain 8

Supply Chain Crisis Transportation Tactics 8

Harvard Business Review

MAY 17, 2012

And they use it the way other companies use financial reports — to inform operational and investment decisions. When Charles "Chuck" Schwab returned to the helm to turn around his troubled financial firm in 2004, for example, he installed such a system. In short, it is their primary management system.

Customer Loyalty 14

Customer Loyalty Loyalty CEO Intellectual Capital 14

Harvard Business Review

JULY 5, 2011

It is rare to find an American company that is not developing a market strategy to benefit from the rapid growth of emerging markets such as Brazil, India, and China. These include, among others, access to foreign markets for investments, protecting intellectual property, or visas for skilled, temporary staff. Instead, U.S.

Strategy 9

Strategy Globalization Politics Telecommunications 9

Harvard Business Review

JULY 8, 2013

Maybe the passage of time has dulled my memory of what it was really like, or maybe the wonderfulness of the phone rep led me to believe that this was a different sort of operation. If that''s right, the cable operators will only get more aggressive about this as the years go by. Customers Strategy Technology'

Market Penetration 8

Market Penetration Industry Telecommunications Strategy 8

Harvard Business Review

JULY 8, 2014

A few years ago one of the most vexing questions for marketing executives was whether big corporations were going to have to do what Bharti Airtel had done. Airtel’s move quickly transformed the mobile-phone market in India as other telecomms followed suit. Rather than being destroyed by digital technology, they’re strengthened by it.

Technology 8

Technology Marketing Outsourcing Supply Chain 8

Harvard Business Review

SEPTEMBER 27, 2012

Employees frequently attribute breakdowns to incompetence or bad faith on the part of colleagues in other departments: "Those bozos in headquarters [or finance or marketing] screw everything up." Within three years, ALL's Brazilian rail operations had increased revenues by 50% and tripled EBITDA.

Strategy 8

Strategy Proposal Guidelines Net Present Value 8

Harvard Business Review

APRIL 23, 2018

Since the Apollo program, NASA has faced funding cuts, competition from other nations for space leadership, and a radical restructuring of its operating environment due to the emergence of commercial space – all of which have forced the organization to change its ways of thinking and operating.

Budgeting 8

Budgeting Technology Innovation Operations 8

Harvard Business Review

SEPTEMBER 8, 2016

Free fall is a crisis of obsolescence and decline that can happen at any point in a company’s life cycle, but most often it affects maturing incumbents whose business model has come under competitive attack from insurgents or is no longer viable in a changing market. By 1993 the company had $1.3 billion in revenue.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

DECEMBER 13, 2017

This has been a remarkable year for the markets. From 1970 to 2004, the percentage of CEOs hired from outside the firm increased from 12% to 39%. The shift in patenting policy was not to protect innovations, but rather to license them and/or to use them as chips to gain access to other firms’ technology.

Short-term 8

Short-term Decentralization Company Trends 8

Harvard Business Review

OCTOBER 10, 2017

Fifty-eight percent of patients referred to Virginia Mason, our medical center in Seattle, for back surgery would be more appropriately treated without an operation. Information technology has come late to health care delivery. In 2004, large Seattle employers came to our medical center seeking more affordable health care.

Health Care 8

Health Care Innovation Creativity Guidelines 8

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. For years Apple’s market penetration hung in the single digits. Google Android quickly lost market share to the new versions.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

JULY 12, 2011

Their exclusive agreement had been launched in the go-go year of 2000, but by 2004 it had landed in court. Long term commitment in a world where the technology is advancing almost on a daily basis is difficult to maintain. Then we learn a lot from the proceedings. That was the case with Toys 'R Us and Amazon.com a few years ago.

Management 11

Management Airlines How To Pharmaceuticals 11

Harvard Business Review

JANUARY 3, 2014

One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. When we started to look at new locations for our call center operations, we initially considered outsourcing to India or the Philippines and met with a few potential providers. We’ve also expanded far beyond shoes.

CEO 8

CEO Call Center Real Estate Merchandising 8

Harvard Business Review

OCTOBER 2, 2012

The company agreed to be acquired by Expedia/IAC in 2004 for $210 million in cash , a huge win for all, particularly given their amazing capital efficiency: they had only raised $4 million in venture capital. billion market capitalization as of this writing. TripAdvisor And Expedia: From $4 million invested to $4 billion in value.

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

FEBRUARY 1, 2011

In their book, The 2020 Workplace , Meister and Willyerd talk about reverse mentoring in which a more junior person advises a senior person on things like new technology. Martin was much more of a direct, operational, and continuous mentor," she said. He also encouraged her to do what she thought would make her most happy.

Mentor 16

Mentor Career Long-term Advice 16

Harvard Business Review

MARCH 22, 2017

and European companies have spent the past 20 years concentrating more and more of their manufacturing in East Asia to reduce costs by exploiting labor-arbitrage opportunities and address the promise of that rapidly growing market. Advances in manufacturing technology. It’s time for them to rethink their supply-chain strategies.

Supply Chain 10

Supply Chain Chemicals Uncertainty Policies 10

Harvard Business Review

OCTOBER 10, 2016

The very idea of leading people in jobs is changing with the democratization of work and the continued advance of digital technology. Digital technology is increasing the complexity and options associated with this plurality of work. employees, customers, free agents, communities we operate in) and so much more. Expert Coaching.

Leadership Development 8

Leadership Development Disaggregation Development Leadership 8

Harvard Business Review

JANUARY 5, 2017

Political campaigns are marketing campaigns, messages aimed at selling a product. Media companies are experiencing an extreme form of competition that comes with digital technologies: Everyone is a media company today. Yet by 2004 its market share was down to 3%. Bigger marketing budgets may not pay off.

Media 11

Media Advertising Fixed Costs Content 11

Harvard Business Review

NOVEMBER 2, 2012

If we're launching a new type of bicycle and we want to know how likely it is that this person is a bicycle rider, we would apply that score, saying: here's the likelihood that this person is a bicycle rider in the market for a new bike. In 2004, microtargeting was a fairly new concept. Definitely the scale. Predict faster.

Survey 8

Survey Politics Information Discount 8

Harvard Business Review

MAY 2, 2016

A big reason is technological complexity. You have to understand these fundamentals to craft trade-policy prescriptions — which, by the way, I think the free trade agreements largely do: A thick supplier market. Regions that have thick markets of suppliers have a big advantage. Nearness to market. This made the U.S.

Supply Chain 8

Supply Chain Globalization Cost Efficiency 8

Harvard Business Review

JULY 14, 2016

For the 2008 presidential race, Barack Obama hired one of Facebook’s early employees, Chris Hughes, to drive the campaign’s technology strategy. How will technology impact the outcome of the 2016 presidential election? In this article, I review three critical aspects to watch: marketing, operations, and profiling.

Bond 8

Bond Early Adopters Technology Politics 8