HR Digest

MAY 2, 2019

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Living the Southwest Way! Keller, 2019. Keller, 2019.

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Leading Blog

JANUARY 14, 2019

We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas. They march through the phases robotically, as if they have discovered a magic formula for innovation. Step two always follows step one.

Creativity 270

Creativity Benchmarking Learning-by-Doing Construction 270

Lead Change Blog

MAY 4, 2021

Eileen explains: “ Eileen reminisces about an airline trip taken on her 30th wedding anniversary where she met the amazing Beth. As an airline staff member Beth wears a name tag that says “Beth” but it also says “committed to kindness”. Creativity/Inspiration. Eileen McDargh contributed A Name Tag for Kindness.

Leadership Development 365

Leadership Development Development Leadership Ethics 365

The Horizons Tracker

NOVEMBER 27, 2022

” The study found that the more people felt solidarity with Ukraine, the more likely they were to pay more for things like travel, as well as being more hospitable to Ukrainians and more interested in visiting the country.

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Energy Airlines Cost Document 107

The Horizons Tracker

JULY 22, 2020

What would ordinarily be a crazy mismash of planes zipping around the world has been a much more sparsely populated picture in recent months, as people’s travel activities have been hugely curtailed by the lockdown procedures most governments have enacted to tackle the spread of the virus. Flight data. ”

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GDP Airlines Survey Travel 75

The Horizons Tracker

JULY 15, 2020

The airline industry has been one of the hardest hit, with roughly 100,000 fewer flights made per day. Data from the UK’s Department for Transport reveals that travel is down significantly, with car travel down roughly 60%, bus travel down around 90%, and train and underground travel down nearly 100% compared to normal levels.

Travel 87

Travel Energy Efficiency Airlines 87

Harvard Business Review

MAY 27, 2016

Why is the airline industry so terrible? Which brings us back to the airline industry. Finally, they would take over the international air travel market. Unable to create new value, airlines focus on increasing margins by cutting bottom-line costs. Internationalization: An empty seat is a full cost for the airline.

Airlines 10

Airlines Travel Industry Disruptive Innovation 10

Ron Edmondson

MAY 16, 2011

I love innovation and change, so I find this company encouraging in numerous ways. I bus transportation is still popular traveling from big city to big city, but I see far less of them on the roads these days. Over the years, as airline competition made prices more reasonable, bus transportation seems to have become less popular.

Transportation 37

Transportation Innovation Travel Airlines 37

The Horizons Tracker

JULY 21, 2020

.” They go on to suggest that the prevalence of virtual work will probably have a significant impact on the physical world, and argue that things like business travel might reduce as the need for face-to-face meetings reduces.

Long-term 93

Long-term Travel Airlines Technology 93

Harvard Business Review

AUGUST 15, 2013

Near the beginning of the complaint that the Justice Department, five states, and the District of Columbia filed this week in an attempt to halt the merger of US Airways and American Airlines is a sentence that cannot help but make a person stop and think. Well, there''s definitely been innovation since the deregulation of the U.S.

Airlines 9

Airlines Transportation Travel Industry 9

Harvard Business Review

SEPTEMBER 19, 2011

And with lots of flying time under my belt, I couldn't help but think about airlines. airlines are so far behind Qantas in terms of customer experience? When you travel within Australia, you start with a terminal with no queues. air travel it would be to charge for carry-ons instead of checked baggage.

Airlines 11

Airlines Quality Travel Price 11

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. The turnaround can’t be attributed to a bold, Da Vinci-esque initiative such as new carbon fiber aircraft, the pioneering of new markets or even low-cost innovation. airlines earned an estimated $12.4

Airlines 8

Airlines Industry Transportation Travel 8

Harvard Business Review

NOVEMBER 17, 2016

Warren Buffett got burned with an airline investment in the 1990s. airlines, taking a 4.16% stake in American Airlines, smaller stakes in United and Delta, and an undisclosed stake in Southwest Airlines. ” Some of that profit is the result of innovative pricing models. billion in the four largest U.S.

Airlines 8

Airlines Price Hedge Industry 8

Harvard Business Review

NOVEMBER 3, 2015

Although most people equate business travel to a rock ‘n’ roll lifestyle, those who live it on a regular basis tend to have a rather different experience. It also exposes travelers to pathological levels of germs and radiation. As if all this weren’t enough, frequent travel leads to unhealthy lifestyles (e.g.,

Travel 8

Travel Class Airlines Bond 8

Kevin Eikenberry

JANUARY 22, 2011

Obviously this blog isn’t about the future of air travel, and none of the submitting companies are clients of ours (yet). I can’t remember the contents of the article, but I remember the headline of “Obliterate, don’t innovate&#. Still, this post caught my attention and reminded me of a very important point.

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Creativity Workshop Blog Video 183

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about.

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Reis Transportation Real Estate Tourism 69

Harvard Business Review

NOVEMBER 10, 2015

James Bond might be the world’s best-known spy, but nowadays even an obscure international business traveler could face similar surveillance threats from a hostile foreign intelligence service or even a business competitor. Business Travel. You and Your Team. Take the stress out of your next trip.

Travel 8

Travel Hotels Business Intelligence Franchising 8

Ron Edmondson

SEPTEMBER 3, 2019

Then recently I was traveling on a major airline (Okay, it was American. In fact, she picked up on the fact that I had been on several delayed flights over the last couple days of travel. Which I tried – successfully for the most part – to control.). This is a good story, so I’ll share the name.) What great service!

Travel 32

Travel Handbook Airlines Reputation 32

Strategy Driven

JANUARY 17, 2014

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. All airlines are the same, except for their people. Our inability to influence the outcome of an event is deeply unsettling. What are you thinking?

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ROE ROI Letter Airlines 50

Harvard Business Review

AUGUST 11, 2011

When stock markets gyrate and growth prospects darken, it's tempting to rein in innovation programs and hoard cash. Re-visit big, inflexible projects — The 80/20 rule often applies to corporate innovation portfolios; a few projects consume the lion's share of cash. The company has invested in this brand's innovation in many ways.

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Innovation Fixed Costs Airlines Business Model 15

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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Airlines Strategy Business Model Metrics 14

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. A year later, we did acquire them — but rather than swallow RelayHealth whole, we wanted to preserve its innovative DNA and disseminate it across our company.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

JUNE 22, 2012

The point is, if you can think, you can innovate. You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. And I predict that the innovation will make the electric car the car of the future. If you can ask "why?" you can change the world. Menchie's Yogurt.

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Innovation Retail Airlines Technology 15

Harvard Business Review

MARCH 22, 2012

A friend recently described a remarkable travel experience. Strange to say, the story was about an airline, and it wasn't a travel nightmare. Instead, it involved the recently bankrupt American Airlines doing something extraordinary — by putting kindness to work. As a result, she exalted American Airlines, too.

Strategy 18

Strategy Airlines Hotels Heskett 18

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Innovate constantly. Get strategic. Keep it simple.

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Real Estate Magazine Rogers Long-term 66

Harvard Business Review

JANUARY 6, 2011

I'm sure many of you have traveled more, but it felt like a pretty big number to me. Anyway, during my travels, I've kept a running list of observations, travel tips for those of you coming to Asia for either a short trip or an extended stay, and thoughts on innovation, all gleaned from my first year based here.

Airlines 15

Airlines Hotels Travel Chemicals 15

Harvard Business Review

SEPTEMBER 29, 2014

The late Julian Simon (better known, perhaps, for his optimistic views about population growth and resource abundance) thought up the idea for having airlines auction off overbooked seats and persuaded the Civil Aeronautics Board, which used to regulate airlines fares and entry, to permit the idea in the 1970s.

Strategy 13

Strategy Black-Scholes Airlines Price 13

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. As both a technology and retailer innovator — not unlike Amazon! “It’s a universal truth of flying.”

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

JUNE 28, 2016

Over the last 15 years, Internet giants have built platforms or utilities on top of the Internet that make innovation easier and faster. Need travel information or services? These digital innovators use the modern-day infrastructure as Lego-like building blocks to build novel and interesting new products and services.

Entrepreneur 10

Entrepreneur Airlines Construction Short-term 10

Harvard Business Review

MAY 1, 2015

As Levie put it, “in this industry, people already think they have innovated if they have painted a grey wall green.” The customer group they envisioned consisted of frequent travelers. So they also crossed out restaurants, bars, and conference facilities — amenities most travelers rarely use.

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

OCTOBER 26, 2012

can be a powerful way to enable innovation, because it forces you to go beyond superficial demographic markers that correlate with purchase and use to zero in on frustrations and desires that motivate purchase and use. It is a simple way to visualize opportunities for innovation. Circumstance. Constraints. Compensating behaviors.

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Sample Innovation Software Airlines 14

Harvard Business Review

MAY 9, 2016

Our experience working with innovative companies indicates they are redefining not only how their brands are observed, perceived, and experienced. Brand innovators tend to create different kinds of relationships. ” In the airline industry, innovators have also redefined the brand roles.

Brand 8

Brand Airlines Health Care Trout 8

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

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Stage-Gate Airlines Brand Loyalty 13

Harvard Business Review

AUGUST 7, 2018

Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” This dynamic perspective encourages openness, innovation and a preparedness to change. That is, what the organization wanted from employees. Be prepared to adjust.

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Strategic Planning Planning Document Airlines 15

Harvard Business Review

MAY 13, 2013

At a minimum, this Apple TV could change education, hospitality, work, and travel. Let''s think about the travel industry. Direct spending on business travel by domestic and international travelers totaled $249 billion in 2011. Let''s say the Apple innovation merely takes $50 billion out of the industry.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

MARCH 8, 2012

Thanks to disruptive innovations , much of our world today looks radically different than it did just a decade or two ago. Air travel used to be inevitably expensive and cumbersome — until Southwest Airlines. Why does the public sector seem so completely immune to innovations that deliver more for less over time?

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Disruptive Innovation Health Care Innovation Business Model 13

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

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Airlines Report Guidelines Discount 14