Strategy Driven

AUGUST 26, 2019

Typically, Finance, Marketing, and Operations all have input, direct or indirect, on the creation and revision of the strategic plan. But that familiarity carries a steep cost: slow growth, missed targets, attrition, and unfulfilled potential. I call this obstacle The Disconnect. Sales often have no such contribution.

Strategic Planning 57

Strategic Planning Company Attrition Planning 57

Great Leadership By Dan

JULY 11, 2013

There are many reasons why these leaders are not confronted directly – key customer/client contacts, technical expertise, political connections, or powerful mentors. Meanwhile, their behavior has consequences: - Low employee morale, retaliation, passive aggression, attrition. Mistakes, loss of creativity and innovation.

Bond 243

Bond Attrition Absenteeism Bureaucracy 243

CO2

JULY 22, 2013

The more you involve your sales, operations, and support staff in setting goals and defining how those goals will be achieved, the more successful you will be at achieving those goals. Organizations that insist on creating their annual goals or strategic plans from the top-down are missing a vital part of their business–their people.

Leadership 113

Leadership Attrition Executive Coaching Strategic Planning 113

Harvard Business Review

APRIL 23, 2018

Power, as my colleague Ena Inesi has studied, can cause leaders to become overly obsessed with outcomes and control, and, therefore, treat their employees as means to an end. To put it bluntly, servant-leaders have the humility, courage, and insight to admit that they can benefit from the expertise of others who have less power than them.

Servant Leader 16

Servant Leader Leadership Banking Learning-by-Doing 16

Strategy Driven

NOVEMBER 10, 2010

Some industry experts believe there won’t be enough qualified workers to run our utilities, which could threaten the industry’s ability to provide safe, stable, and reliable power. How do your organization’s strategic and operational goals inform what work roles will be needed in the future? What’s a manager or executive to do?

How To 72

How To Tacit Knowledge Intellectual Capital Newsletter 72

HR Digest

JUNE 24, 2023

Understanding HR Analytics The Evolution of HR Management Over the past century, HR management has undergone a remarkable transformation, evolving from an operational discipline to a strategic function. Optimized HR Operations: HR analytics streamlines HR processes by automating data collection, analysis, and reporting.

Metrics 98

Metrics Trends Compliance Analysis 98

Harvard Business Review

NOVEMBER 23, 2018

Case in point: Vertiv, a provider of digital infrastructure to data center and communications networks companies, has built an opportunity calculator using a heuristic model powered by a few salient data points such as the number of server racks a facility can hold. Analytics can also support retention and cross-selling efforts.

Team 11

Team Price B2B Tools 11

Harvard Business Review

MARCH 4, 2011

Ushered in by the onslaught of mobility, social media, and online commerce, the rampant consumerization of IT is creating a power shift from associate to shopper. Research has linked high associate attrition with a poor technology environment. For retailers, the future of shopping is here and many are scrambling just to keep up.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

JANUARY 9, 2014

Record growth and profitability, increased rep engagement, and near-zero attrition. What might seem at first glance like a big drain on selling time is really a powerful way of tapping collective knowledge, experience, and expertise to address tough challenges individual managers might not have recognized, let alone solved, on their own.

Team 10

Team Metrics Compliance Attrition 10

Harvard Business Review

SEPTEMBER 10, 2012

In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms. VP of Operations. According to Reddy, the attrition rate of disabled youth is 1% compared to 10%-15% for others. Today, 280 of their 2500 workforce are disabled youth. Productivity is higher.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

MAY 19, 2017

As in many fast-paced companies today, consulting staff operate without formal job descriptions or handbooks. Female promotion rates have increased nationwide across all cohorts, with a 22-percentage-point rise among senior managers, while the attrition of senior women has slowed by five percentage points.

Diversity 10

Diversity Consultative Attrition Survey 10

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. That kind of viral marketing would be invaluable in setting American Express apart from rivals and would power the company’s growth and profits. Employee attrition was cut in half. Power customer service award in credit cards year after year.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

JUNE 7, 2012

It was able to redeploy people to other areas where they were needed and then realize the productivity gains by reducing overtime, and allowing natural attrition to gradually reduce headcount. The combination of a qualified employment guarantee and a profit-sharing plan is extremely powerful.".

Attrition 15

Attrition CFO Deming Outsourcing 15

Harvard Business Review

JULY 18, 2013

They are also affected by custom, by the balance of power between workers and employers, and by government regulation. In 1914, Henry Ford famously more than doubled wages at his factories , mainly to fight attrition but also so that Ford''s assembly line workers could afford to buy the cars they were making.

Retail 10

Retail Attrition Globalization Short-term 10

Harvard Business Review

FEBRUARY 12, 2015

Consumerization, in this context, is not the dirty word of consumption; rather, it refers to power of choice and autonomy of control. This is a product ethos built around emotional impact and attachment. Describe an incremental path towards success.

Software 8

Software Supply Chain B2C Education 8

Harvard Business Review

SEPTEMBER 23, 2015

So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. million in decreased attrition, absenteeism, and overtime, it also drove a $2 million profit increase and 34% jump in highly satisfied customers.

Bottom-up 8

Bottom-up Attrition Absenteeism Social Capital 8

Harvard Business Review

JUNE 7, 2012

It was able to redeploy people to other areas where they were needed and then realize the productivity gains by reducing overtime, and allowing natural attrition to gradually reduce headcount. The combination of a qualified employment guarantee and a profit-sharing plan is extremely powerful.".

Attrition 11

Attrition CFO Deming Outsourcing 11

Harvard Business Review

NOVEMBER 4, 2013

He was the head of operations at Parivar, a midsize Chennai-based IT services company. She felt queasy thinking about it and dreaded delivering the most recent attrition numbers to Sudhir. Indira knew she had more power than most HR heads. “How long is this list of escapees?” If you think People Support is a bad idea, tell him.

Case Study 8

Case Study Cost Proposal Attrition 8

Harvard Business Review

NOVEMBER 5, 2018

Administrative and operational inefficiencies account for nearly one third of the U.S. Labor is the industry’s single largest operating expense, with six out of every 10 people who work in health care never interacting with patients. health care system’s $3 trillion in annual costs. Insight Center. Sponsored by Medtronic.

Health Care 10

Health Care Insurance Efficiency Document 10

Harvard Business Review

AUGUST 10, 2018

Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies. We’ve referred to this phenomenon as corporate robo-advisers , and we see more of them all the time.

Benchmarking 8

Benchmarking Software B2B GAAP 8

Harvard Business Review

MARCH 28, 2016

By developing customer bonds with the overarching brand, companies can offset the natural customer attrition that brands and products experience when their appeal is based on a discrete period of time, like a certain life stage. With a master brand strategy, a company is able to build longer-lasting customer relationships.

Advertising 8

Advertising Brand Company Attrition 8