CO2

SEPTEMBER 6, 2018

Org charts can be arranged by function, process, product, market, customer, geographic, matrix, or a combination approach. These charts tell a more interesting and complex story. They can be useful for you, your advisors/coaches, and board members in discussing and reviewing the readiness of your organization.

Leadership Styles 87

Leadership Styles COO Learning-by-Doing Planning 87

CO2

SEPTEMBER 6, 2018

Org charts can be arranged by function, process, product, market, customer, geographic, matrix, or a combination approach. These charts tell a more interesting and complex story. They can be useful for you, your advisors/coaches, and board members in discussing and reviewing the readiness of your organization.

Leadership Styles 78

Leadership Styles COO Learning-by-Doing Planning 78

Surviving Leadership

OCTOBER 29, 2018

At this meeting, employees heard from the CEO, CHRO, General Counsel, COO, CFO, CMO, and any business leaders spearheading a major initiative. This would include a day spent with an installation tech and a day spent with a call center agent – preferably, in a market other than your own.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

JANUARY 28, 2015

The CMO and COO are the natural partners for turning this around. ” While the CMO and COO have a good track record of collaborating in certain areas, a certain tension has long defined the relationship. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1.

COO 8

COO Planning Metrics Call Center 8

Marshall Goldsmith

FEBRUARY 8, 2018

Deepa Prahalad – Focused on design and emerging markets. Telisa Yancy – Chief Marketing Officer at American Family Insurance. Praveen Kopalle – Associate Dean MBA Program, Signal Companies’ Professor of Management and Marketing at the Tuck School of Business at Dartmouth College. World authority on project management.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

MAY 3, 2017

Rick Jensen, who left a big job in marketing to become SVP, Chief Talent Officer at Intuit, recalled a lesson he learned in marketing: “Fall in love with the problem.” “I was surprised by how much I personally enjoyed running the HR function versus taking on a CFO role,” said Reses.

Quinn 15

Quinn Execution CFO Forrester 15

Harvard Business Review

APRIL 5, 2013

The family asked us to review the COO''s strategy for the business as part of its corporate governance process. The COO had proposed a new growth strategy, and the founder and his wife, in private, were wondering if the new COO was up to the job. The family, including the COO, became very excited. So what is the next act?"

COO 8

COO Chief Operating Officer Strategic Planning Project 8

Harvard Business Review

JULY 17, 2017

Eastman Kodak is the textbook case for failing to prioritize an innovation agenda; business schools around the world study the ramifications of the company’s ill-fated decision to ignore the digital photography market until it was too late. The Future of Financial Services.

Industry 15

Industry Short-term Planning Long-term 15

Harvard Business Review

AUGUST 30, 2017

Since its founding just eight years ago, Uber has become one of the best-known brands in the world, has presence in over 80 countries, has market share reported at 77% in its core U.S. It was the pioneer in social networking, arguably one of the highest-potential markets ever. Khosrowshahi has much working in his favor.

CEO 12

CEO IPO Energy COO 12

Harvard Business Review

SEPTEMBER 23, 2014

When I do get a name, it often differs depending on who I asked—a marketing executive points to one person, while finance identifies someone else. Years ago, one group, often marketing, decided it needed analytics support and so that group hired some analytics professionals. The answers I most often get are “Nobody” or “I don’t know.”

Company 9

Company COO Information Technology CFO 9

Harvard Business Review

JULY 31, 2017

Eventually, he approached his boss about moving to a role in a small emerging market – while it would mean managing less revenue and fewer people than his current job, he’d thrive on the dynamism of the startup opportunity. Sometimes it’s not feasible – or desirable – to move someone to a different role.

360-Degree Feedback 8

360-Degree Feedback Execution Real Estate Executive Coaching 8

Harvard Business Review

JULY 21, 2016

This model of a small, BU-leader-staffed team was the model for many decades, although some companies named a COO to act as an intermediary between the CEO and the BU leaders. A change began to occur in the 1970s as functional managers slowly joined BU leaders and COOs on the top team.

Execution 8

Execution Team Committee COO 8

Harvard Business Review

AUGUST 30, 2012

Some point to politics in the C-Suite, especially to competition between the COO and CFO. If the COO launched a large, cross-functional improvement program, the CFO would underfund it. Just about everyone in the company agrees the culture is dysfunctional, with various layers to the problems.

Company 8

Company COO CFO Insurance 8

Harvard Business Review

SEPTEMBER 23, 2014

” When I do get a name, it often differs depending on who I asked—a marketing executive points to one person, while finance identifies someone else. Years ago, one group, often marketing, decided it needed analytics support and so that group hired some analytics professionals. That isn’t good.

Company 8

Company COO CFO Analysis 8

Harvard Business Review

JANUARY 19, 2018

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. Wilson went on to be COO of The Gap Inc. Stemberg turned to Basil Anderson, who had tackled similar challenges as CFO of Campbell Soup and Scott Paper.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

DECEMBER 26, 2014

When considering the promotion of a relatively junior executive to the position of CEO, boards can have the candidate tested and prepared by ensuring an appointment as president, CFO, or COO. Placing the candidate on a corporate board will help him or her gain experience interacting with directors.

CEO 15

CEO Contingency Plans Telecommunications Planning 15

Harvard Business Review

OCTOBER 22, 2013

Businesses, families, and individuals are ruined in shocking fashion—“150-year-old bank and pillar of Wall Street is gone in the blink of an eye”; “Major oil company loses $90 billion in market value in three months”; “Kite surfer tries his luck in a hurricane and slams into a building.” Astounding lapses in judgment are everywhere.

COO 8

COO Short-term CFO Pharmaceuticals 8

Harvard Business Review

DECEMBER 13, 2017

The facilitator, Caroline Dvorjak , was a marketing professor and a seasoned consultant. Troy’s phone buzzed, and he saw it was an e-mail from Meena Nair, Otto’s CFO. On the other side were Kent, Khalil, other managers from Otto, and Anita Dineen, its COO, who supported streamlining to simplify her team’s job.

Hotels 8

Hotels Case Study Brand Price 8

Harvard Business Review

OCTOBER 26, 2016

Erkan Malas was FDM Turkey’s COO, and from the start he had chafed at Sena’s appointment and approach. The next day, back in Istanbul, Sena met with Ahmet Ozan, the company’s CFO. “The market research from Capital is promising. “Change is necessary to survival,” Sophie replied.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

JULY 14, 2017

A platform connects providers and users in a multisided market. A platform can be a business platform (a multisided market), a software platform (a cloud-based subscription service), or an engagement platform, (a user-generated community). Value is in the products and services themselves.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

MAY 5, 2016

The board had unanimously approved the proposal from Cameron and his COO, Stacy Hamiko, to shift to that strategy. ” Andrew Lowell, Lumiscape’s CFO, had thought it was a mistake to move exclusively to contracts. He clearly had a strong opinion on this, as any good CFO would. “Higher! . Cameron sighed.

Case Study 8

Case Study Business Model CFO Software 8

Harvard Business Review

JANUARY 16, 2015

CEO, President, COO (Top Dogs): These highest order decision makers are the big picture thinkers. CSO, CFO, CIO, IT, Ops (Practice Leaders): Typically, these decision makers run cost centers as opposed to generating revenue. So how do you reduce professional risk for the decision maker and get your deal done?

P&L 8

P&L Due Diligence CIO COO 8

Harvard Business Review

APRIL 15, 2015

Reading the banner headlines about family businesses gone sour — Market Basket , Rollins , L’Oreal , among others — people often conclude that conflicts in family businesses spiral out of control like mighty tornadoes that destroy everything in their paths. They each squandered opportunities to reconcile their differences.

CFO 8

CFO Positioning COO Rogers 8

Harvard Business Review

FEBRUARY 17, 2016

and the open market­ (Does a person doing this job in another company get similar pay?). In their company, the COO, CFO, and HR director make decisions about compensation together and typically grant raises only at year-end review time. The answer was the COO. ” Try to demystify the process for them.

How To 8

How To COO Report Follow-up 8

Harvard Business Review

OCTOBER 31, 2011

Yes, sir, I was worried about that, too — market saturation. And I think there's a market that you should consider: Mexico." Stan had led a successful expansion into Canada in the 1990s when he was the COO, and Coe's had over 100 stores there now. It's a good time for us and potentially a great market," he told Aubrey.

Case Study 10

Case Study Marketing Real Estate Retail 10

Harvard Business Review

JANUARY 4, 2017

I’ve recently been thinking about this with regard to how leaders can be more strategic, able to effectively execute the core of their business while remaining open to trends in the market and adapting to meet them. Markets demand that companies and people adapt and change constantly.

Agility 15

Agility Balanced Scorecard COO CFO 15

Harvard Business Review

JANUARY 31, 2018

In his late twenties, “James” was hired in a strategy and business development role inside a multibillion-dollar marketing and communications business. Eight months after being hired, he was offered the CFO position, leapfrogging the controller who hired him.

CEO 8

CEO CFO P&L Career 8

Harvard Business Review

JULY 25, 2013

For example, at the Las Vegas Sands Corporation — an analytics heavy business — Rom Hendler serves as SVP, Chief Marketing Officer, and interim CIO. Why Can''t a CIO Be More Like a CFO? Indeed, we may begin to see more business unit leaders in CIO roles in the future. This is more than a shuffling of responsibilities.

CIO 9

CIO CFO Chief Information Officer Business Intelligence 9