Harvard Business Review

MAY 2, 2013

Tomorrow''s businesses will have a very different make-up, and the CIO must lead the charge in the face of these changes. In the same way that markets have always outperformed command economies, the transactional efficiencies possibly lost are more than made up for by the ecosystems value effectiveness. The Rise of the CIO.

CIO 8

CIO Competitive Advantage Agility Hamel 8

Harvard Business Review

JULY 17, 2013

The CIO paradox is a set of contradictions that lies at the heart of IT leadership. Many CIOs have buckled under the CIO paradox, while others have managed to be effective despite it. In working with these successful CIOs over the years, I have found that they all share a common set of practices, philosophies and approaches.

CIO 8

CIO Technology Storytelling Strategic Planning 8

Harvard Business Review

NOVEMBER 9, 2012

But today, acquiring and interpreting customer data inherently must involve both the marketing and IT departments. In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). Find Common Ground.

CIO 8

CIO Chief Information Officer Norton Technology 8

Harvard Business Review

JULY 15, 2013

Our research, conducted in partnership with Harvard Business Review, The Economist, CEB (formerly the Corporate Executive Board), Intel, and TNS Global, finds that corporate leadership has lost confidence in the CIO as a strategic partner and views IT as a commodity rather than a difference-maker. Victorio M.

CIO 8

CIO Crisis Competitive Advantage Webinar 8

Harvard Business Review

JULY 19, 2013

Just look at what most do: They appoint a CIO and give him or her a budget and a mandate to get on with it! So what can a CIO be held responsible for? This raises the fundamental question as to whether a CIO can really be held accountable for something that will only emerge when their colleagues step up to the plate. Technology?

CIO 8

CIO CAPEX Budgeting CRM 8

Harvard Business Review

APRIL 29, 2013

New research, conducted with HBR, The Economist , CEB, and TNS Global, reveals that CEOs believe CIOs are not in sync with the new issues CEOs are facing. CEOs also tell us that CIOs do not understand where the business needs to go and how IT should support strategic goals. How to get there is the next topic. --.

CIO 8

CIO CEO Outsourcing Agility 8

Modern Servant Leader

NOVEMBER 18, 2010

How to Handle a Seagull Manager. Why Meetings Suck (Costs) & How to Reveal It. Book Says Servant Leadership Critical for Marketing Leaders. Why Technology Managers Make Great Leaders. Will You Like the View from Your Deathbed? America’s Struggle With Vacation and Paid Time Off. Strengthen Your Boss’s Weakness.

Servant Leader 150

Servant Leader Leadership Microfinance Discount 150

N2Growth Blog

DECEMBER 7, 2010

Blogs can clearly be accretive, and will continue to add brand equity to those companies and individuals who grasp the value of social media and understand how to incorporate blogging into their social media efforts. You Know How To Say It : Mark Twain I’m not, but for the most part I can put across a cogent thought.

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Blog Content Media Brand 298

Harvard Business Review

MARCH 7, 2017

According to the travel and leisure marketing firm MMGY, the use of travel agents increased by 50% from 2014 to 2015. Here are examples of how firms in three industries are simplifying the purchase process, and the specific tactics they are using: An employee wellness benefits provider uses content marketing.

B2B 9

B2B Travel CIO Benchmarking 9

Harvard Business Review

AUGUST 10, 2012

Here’s how one IT director puts it: "People need to get it through their thick heads to stop trolling job sites and mailing résumés." Yet, the comments also reinforce Auld's opinions about how crazy and daunting the job market can be. How to Cash in on the Engagement Premium (Gallup). Understood. Arguments ensue.

Marketing 12

Marketing CIO Consensus Survey 12

Harvard Business Review

MARCH 1, 2016

That puts your strategy in the hands of inexperienced company strategists who are focused, often solely, on how to reach a quota. Many companies in my experience have a similar disconnect between their intended market or customer type and their actual client base. There’s a reason you chose those target markets or customer types.

Strategy 8

Strategy Execution How To CRM 8

Harvard Business Review

AUGUST 8, 2013

But massive disruptions in business models, technology, and the work force have been throwing up massive new challenges for CIOs and other technology leaders. These workers bring different values on how to work, where to work, what to work on, when to work, and even why they work. Many CIOs are of course already well aware of all this.

CIO 8

CIO Succession Fast Follower Chief Information Officer 8

Harvard Business Review

MAY 22, 2013

This may seem like a silly question, the answer being of course, the sales & marketing team. Marketing that''s based on customer advocacy and influence must keep this basic truth front and center. The most important thing you can bring to a dialogue with me is knowing my problems," says Patty Morrison , CIO of Cardinal Health.

PR 8

PR CIO Reference How To 8

Harvard Business Review

APRIL 9, 2014

This is in part because many bosses lack the information they need to do so, notes Tim Low, Vice President of B2B Marketing at PayScale. Here’s how to master them. Share the big picture with them: How the company is performing compared with competitors and the range of raises or bonuses the organization is offering this year.

CIO 10

CIO How To Case Study B2B 10

Harvard Business Review

JANUARY 23, 2013

There's not a brand manager, health care administrator, CMO or CIO who wouldn't benefit big-time from benchmarking their own operations to this campaign's. The organization was dedicated to the proposition that it would not just use tools and analytics to get better, it would use them to learn how to get better — and act accordingly.

Marketing 8

Marketing Chief Technology Officer Case Study Critical Success Factor 8

Harvard Business Review

SEPTEMBER 24, 2014

This significant breakthrough in the organization’s operating model and value network facilitates the achievement of growth in a new market, disrupting the entrenched players. Performance should be measured by market momentum (such as new targeted customers or partners, deal size, and PR buzz). Disruptive Innovation.

Budgeting 12

Budgeting Innovation Disruptive Innovation Six Sigma 12

Harvard Business Review

AUGUST 14, 2013

These three change accelerators are what lie behind today''s avalanche of business transformation, and they are directly affecting the roles of CIO and CTO. And, just as the CIO''s role needs to change, so too does the CTO''s—from Chief Technology Officer to Chief Transformation Officer. That''s a huge shift.

CTO 8

CTO CIO Chief Technology Officer Chief Information Officer 8

Harvard Business Review

SEPTEMBER 14, 2016

Content marketing is a start, but articles and posts on social media don’t go deep enough. It’s time to flip the corporate university inside out, blending marketing with learning to create relationships beyond the transaction. In contrast, IBM’s program helped CIOs be better business leaders.

CIO 8

CIO Chief Financial Officer White Paper Learning-by-Doing 8

Harvard Business Review

APRIL 25, 2013

Over the last two years, we have been engaged in primary research with The Harvard Business Review, The Economist, CEB (formerly known as the Corporate Executive Board), Intel, and TNS Global in an attempt to paint a picture of how the role of the CIO and the IT department is changing. CIOs today must adapt or risk being marginalized.

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

JUNE 23, 2017

D&A should be the pulse of the organization, incorporated into all key decisions across sales, marketing, supply chain, customer experience, and other core functions. Start by developing a strategy across the entire enterprise that includes a clear understanding of what you hope to accomplish and how success will be measured.

Organization 8

Organization How To Supply Chain Technology 8

Leading Blog

NOVEMBER 3, 2023

That’s a shame because the aviation industry as a whole still continues to be an industry model for how to operate with extremely high reliability despite having a highly fragmented set of organizational entities. In the U.S., Assign a multifunctional team, sponsored by senior leaders, to oversee the study and formulate a recommendation.

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Industry Stage-Gate Organization Company 269

Harvard Business Review

APRIL 6, 2012

This situation is only more complicated in a tough job market. Regardless of the state of the job market, you should always negotiate. John Lees, a career strategist and author of How to Get a Job You'll Love , says that people rarely get to re-negotiate the terms until after two years on the job. What the Experts Say.

COO 17

COO How To Proposal Henderson 17

Harvard Business Review

JULY 22, 2013

However, when we ask CIOs how their "enabling" is going, they consistently respond that sometimes it goes well; sometimes not so much. At a recent CIO roundtable, one CIO said that the demand for IT in his company is infinite. And other CIOs nodded in agreement. IT Cannot Be Only the CIO''s Responsibility.

CIO 8

CIO Stage-Gate Project Information Technology 8

Harvard Business Review

JULY 31, 2013

Digital experiences come in many guises: mobile apps, web sites, how-to videos on YouTube, LCD screens on products (think of exercise machines that track calories burned). But there''s a catch for CIOs and other tech-minded executives: to keep creating opportunities, companies must keep changing the experience or fall behind.

CIO 8

CIO Technology Media Information Technology 8

Harvard Business Review

NOVEMBER 27, 2018

But disruption also breeds cultural tensions — as the digital ambitions of the enterprise conflict with longtime operating objectives and create competing priorities that employees don’t know how to balance. Without that clarity, returns from digital initiatives suffer.

Supply Chain 8

Supply Chain Content CIO Business Model 8

Harvard Business Review

MARCH 22, 2016

For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting. states with deregulated power markets) and technologies (e.g., solar and home batteries) for businesses to consider.

Company 8

Company Management CIO Energy 8

Harvard Business Review

MAY 15, 2017

Spurred by an aging population, increases in chronic disease, and technological breakthroughs, the electronic medical device market is poised to reach an estimated $398 billion in 2017. Hospital CIOs clearly recognize that networked medical and wearable devices present security soft spots.

System 8

System CIO Health Care Guidelines 8

Roundtable Talk

MARCH 17, 2010

Haim is certainly a tragic figure and there’s something to be said for what happens when success and power come before you know how to handle it. It doesn’t matter if you’re in HR, finance, IT, marketing… these new buddies will be everywhere. But within this mess is a real-life lesson for star performers everywhere.

CIO 44

CIO Godin Blog Crisis Management 44

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. Marketers no longer live in an above-the-line world; instead, direct-response and pay-per-click advertising have entered the mix.

Technology 14

Technology Venture Capitalist CIO ROI 14

Harvard Business Review

JULY 26, 2013

More humbly, incompatible communications networks and a less-than-proactive IT department drove a company''s supply chain and procurement teams to use LinkedIns, private Tweets and cut-and-paste Sharepoints to quickly coordinate go-to-market product changes with key vendors. Are We Asking Too Much of Our CIOs?

Media 8

Media Power CIO Supply Chain 8

Harvard Business Review

JANUARY 4, 2013

Even so, the downfall of malls could have a huge impact on the real-estate market. Some CEOs Still Disregard Social Media (CIO Insight). According to a Zeno Group study — as reported by Dennis McCafferty at CIO Insight — some CEOs don’t really give a damn about social media. Sadly, many will be demolished.

CIO 8

CIO Real Estate Retail Reputation 8

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Google''s CIO on How to Make Your IT Department Great.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

AUGUST 26, 2013

Kim Stevenson , Intel''s CIO, summarizes the challenge well: "[IT functions have] gone through ERP, they''ve gone through BYO and they''ve gone through cloud, and they think they''ve done it all. 57% of digital leaders use both marketing and IT as primary drivers of digital governance. There is no time for complacency.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

MAY 4, 2018

How to make your company more nimble and responsive. Companies that can successfully implement Continuous Development throughout their organization will find dramatic strategic benefits, including: Faster time-to-market. And that satisfaction leads to a more attractive work environment in a competitive talent market.

Agility 8

Agility Development Organization Software 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

AUGUST 30, 2018

CIOs and CEOs of large enterprises are faced with an overwhelming demand to transform their IT enterprise services and with a bewildering, often conflicting landscape of advice. Today, CIOs and CEOs of large companies are faced with an overwhelming demand for digital transformation and a bewildering, often conflicting landscape of advice.

Agility 8

Agility Content CIO Banking 8

Leading Blog

MARCH 18, 2011

In today’s high-velocity environment, Scott Klososky believes you need to understand how to guide your organization in the implementation and usage of technology—in short, how your organization “does” technology. [As Speed is our friend in almost every case.

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Chief Information Officer CIO ROI Technology 279