Leading Blog

APRIL 8, 2020

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed. If you don’t have a forever promise, you’re sunk.

Crisis 326

Crisis Short-term Customer Loyalty Long-term 326

Let's Grow Leaders

FEBRUARY 13, 2015

I had a mid-afternoon keynote in Alexandria, VA and strolled down the street from my hotel to find lunch at a local restaurant. The consultant inside me demanded I learn a bit more about the restaurant manager whose leadership no doubt contributed to her ingenuity and warmth. I melted on the spot!! Creating a Customer-Focused Culture.

P&L 180

P&L Hotels Energy Innovation 180

Lead Change Blog

APRIL 2, 2019

When people understand the organization’s financial health on a deeper level, they will become more engaged and committed to being a part of its success.” We think that since ‘we’re management now,’ we need to interact more with upper management so they can see how brightly our star shines.

Leadership Development 374

Leadership Development Development Leadership Team Building 374

Strategy Driven

NOVEMBER 26, 2023

Job seekers can explore roles in finance, accounting, and investment management. Educational Careers Can Thrive in Utah Utah’s strong commitment to education is evident with a growing number of opportunities in the academic sector.

Real Estate 65

Real Estate Tourism Finance Automotive 65

CO2

NOVEMBER 28, 2023

However, what unfolded was a series of events that left me questioning their commitment to their brand ethos. A Dining Experience: Struggling to Balance Two Worlds Another incident that highlights this struggle involved an upscale hotel restaurant trying to merge high-end dining with a more casual grill experience.

Brand 78

Brand Quality Loyalty Long-term 78

Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. Even an Uber driver whose customer ratings fall below a 4.5 on a 5-point scale, loses his or her license to represent the Uber brand. But hold on.

Customer Loyalty 228

Customer Loyalty Forrester Loyalty McKinsey 228

HR Digest

JANUARY 19, 2023

Our commitment to care and to our colleagues makes our feature on PEOPLE’s “100 Companies that Care” incredibly heartwarming. What skills do the global HR managers of the future need to acquire? I find the decisions that are most challenging, and rewarding are when we know what we want to achieve but we don’t know how to achieve it.

Diversity 69

Diversity Human Resources Globalization Commitment 69

Strategy Driven

SEPTEMBER 22, 2020

Colors have to be enticing for patrons , and even encourage them to commit certain actions. For spaces like hotels, for instance, it’s essential that you can create spaces where patrons will feel cocooned. Hotels, especially busy ones, can feel impersonal at times. Decor also has to be functional for the staff.

Efficiency 72

Efficiency Hotels Morale Brand 72

Strategy Driven

DECEMBER 30, 2020

Keeping your team motivated needn’t be hard, as you can begin by offering rewards to those who show a particular level of commitment – a prize such as a luxury bottle of wine or a weekend hotel voucher is the perfect encouragement for your staff to really commit to the task at hand.

Efficiency 84

Efficiency Transportation Hotels Motivation 84

Lead Change Blog

OCTOBER 4, 2017

Not if your company is truly committed to driving business outcomes like higher customer return/retention rates, deeper relationships, a larger share of wallet, and increased referrals. Even an Uber driver whose customer ratings fall below a 4.5 on a 5-point scale, loses his or her license to represent the Uber brand. But hold on.

Customer Loyalty 150

Customer Loyalty Forrester Loyalty McKinsey 150

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. O’Neill’s commitment to leading the fight for safety would get tested early and often. Two managers had seen the man jump the safety wall but didn’t stop him.

Crisis 131

Crisis Hotels Motivation Industry 131

Curious Cat

SEPTEMBER 5, 2017

Photo by a colleague of mine at Hexawise in his Japanese hotel room. In many hotels the mirrors in the bathroom are obstructed after a shower. As with so many management improvement strategies how a desire to delight customers is expressed is dependant on many aspects of the existing organization.

Hotels 53

Hotels Software Long-term Cost 53

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. MITs are topics - or areas of focus - that I commit to working on throughout the day. A digital list manager. A notebook.

Productivity 159

Productivity Products Tips Travel 159

LDRLB

APRIL 28, 2020

The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. O’Neill’s commitment to leading the fight for safety would get tested early and often. Two managers had seen the man jump the safety wall but didn’t stop him.

Crisis 78

Crisis Hotels Motivation Industry 78

Terry Starbucker

MAY 21, 2017

And by making these personal front counter connections, it only deepened my commitment to make sure we were providing them the best service we possibly could. Commitment. I opened one of them – “Get it right the first time” and “Commitment” was etched into the band. Finally, I arrived in Kalispell and checked into my hotel.

Succession 253

Succession Leadership Commitment Travel 253

Mike Cardus

JULY 18, 2011

I facilitated two programs with Cameron Compression at the lovely Prince of Wales hotel at Niagara-on-the-Lake Ontario Canada. Executive Communication, with outcomes of; A DiSC assessment was utilized to create a common language of Executive Communication and create improved communications for the team with peers, subordinates and managers.

Execution 104

Execution Development Team Hotels 104

Michael Lee Stallard

SEPTEMBER 15, 2010

On another topic, stay tuned for details on new public engagements Jason Pankau and I recently committed to including for the Singapore HR Summit, TCU’s Tandy Executive Leadership Series, The New Talent Management Network and the Corporate Executive Board’s Toolbox for HR. why is everyone smiling? why is everyone smiling?

Innovation 210

Innovation Conference Kaplan Talent Management 210

Tanveer Naseer

JUNE 10, 2014

Our team of teachers and high school students had just finished a rafting trip, changed into fresh clothes, and loaded up our convoy of vans to head out to our hotel. You’re committed to solutions and the mission above appearances. And I was the leader. They know that: You are strong enough to do the right thing.

Team 255

Team Real Estate Follow-up Teamwork 255

Strategy Driven

APRIL 27, 2016

By jumping on these online requests immediately and illustrating your commitment by setting an appointment, you are already showing your professionalism that in most cases goes far beyond the competition. Do yourself a favor and organize your day, manage your time and make a commitment to immediate follow through.

Guidelines 50

Guidelines Hotels Follow-up Commitment 50

Anese Cavanaugh

APRIL 17, 2009

Sometimes we’re at a hotel, and most often I book out a retreat center for them so they get the whole kit and caboodle. She’s mission focused and committed to her clients, and in fact so much so that I invited her to be a part of my team as our Creative Director & Brand Manager.

Hotels 70

Hotels Brand Brand Management Creativity 70

Your Voice of Encouragement

JANUARY 18, 2010

Jeff" owns a hotel in one of the New England states. He knew he wasnt getting the best from the managers and employees, but he didnt know why. He asked the consultant to be his coach and help him make changes in his management style. He made a commitment to change and then followed through. Heres one of my favorites.

Hotels 105

Hotels Survey Software Learning Curve 105

You're Not the Boss of Me

AUGUST 15, 2010

And, I experienced a variety of attitudes from hotel staff as well. On one particular trip to Toronto, I stayed in a hotel that was, and is, a rather posh place to hang your hat so I was quite looking forward to the experience. The hotel staff was upbeat, positive and friendly. Here, we were warmly welcomed.

Hotels 52

Hotels Leadership Blog Porter 52

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. We’ll never take their commitment lightly. God bless this country and forgive us if we ever fail to remember.

Blog 352

Blog Hotels Follow-up Brand 352

Sales Wolf Blog

AUGUST 30, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Here are five great posts from the HR, talent management, and leadership development blogosphere to kick off your work week and help you Maximize Possibility in your organization. License.  I hope you had a wonderful weekend.  Enjoy!

Blog 124

Blog Maslow Talent Management Human Resources 124

Skip Prichard

AUGUST 25, 2019

According to one former employee, “Management made it clear that no employee was allowed to complain about the unethical practices that were going on within the branch.”. We’re in the business of helping clients measure and manage culture. Mid-managers don’t root for each other’s success or play to win as a team. (DO).

Competitive Advantage 92

Competitive Advantage Leadership Analysis Tips 92

The Practical Leader

JULY 20, 2011

It’s those intangible signs of personal care and commitment that say, “We’re pleased to serve you. In virtually every organization it’s management. Of a thousand moments of truth in a given day likely over 900 of them are managed by a staff or team member with no supervisor or manager in sight.

Sharpe 53

Sharpe Deming Hotels Quality 53

Terry Starbucker

JUNE 14, 2015

The “latte stop” quickly became one of those Road Trip must-dos – so much so, that my field managers would always try to scout my route ahead of time to find the best drive up coffee shacks. I checked into my hotel in Casper on a scenic, caffeinated, and musically induced Rocky Mountain high, ready to give it my best the next morning.

Follow-up 150

Follow-up Hotels Company Retail 150

Strategy Driven

MAY 23, 2016

Your commitment to being your best. When you go to a hotel, a fifty-million-dollar business rests on the shoulders of shoulders of the front desk clerk. Do you just go to pass the time for a paycheck, or are you there to earn your pay with hard work? Your self-esteem and self-image. How you feel about yourself. Your desire to serve.

Company 51

Company Advertising Merchandising Retail 51

Strategy Driven

APRIL 4, 2016

When I got there, he pointed out that I had never done my obligatory military service and that it was time for me to pay my dues with a one-year commitment to my country. Tawfik Jelassi is IMD Professor of Strategy and Technology Management. That was the beginning. Turbulence. Do you have what it takes to lead in high turbulence?

How To 50

How To Chief Information Officer Tourism Politics 50

Harvard Business Review

MAY 31, 2018

Checking into a hotel for a conference several years ago, I asked the receptionist where I could get some dinner. There was no restaurant in the hotel, I was told; my only options were ordering delivery from a fast-casual chain or a pizza joint. Eric Raptosh Photography/Getty Images.

Travel 8

Travel Hotels Stress Presenteeism 8

Next Level Blog

JULY 14, 2010

But, hey, maybe you’re more committed to your craft than I am. travelling from the airport to the hotel, checking in, mini-bar policy, restaurant selection and dining rules)? If that’s the case, here’s that list that will be so helpful to you and the rest of your family this summer vacation season.

Travel 236

Travel Blog Executive Coaching Learning-by-Doing 236

Harvard Business Review

SEPTEMBER 3, 2014

That’s bad news and worse management. In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. Were competing hotels running unusual promotions that screwed up the model?

Hotels 10

Hotels Yield Management Discount Price 10

Lead Change Blog

MARCH 17, 2015

The scene was a corporate cliché – the annual management meeting. I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. The guy beside me leaned over and knowingly whispered, “He doesn’t give a rat’s butt about the managers here tonight.”

Hotels 150

Hotels Morale Commitment CEO 150

Roundtable Talk

MAY 18, 2011

After an affair with an IMF staffer back in 2008, Dominique Strauss-Kahn was quoted as saying: “The personal behaviour of the managing director sets an important tone for the institution. I am committed, going forward, to uphold the high standards that are expected of this position.&#. How about you? Happy leading!

Crisis Management 34

Crisis Management Reputation Hotels Committee 34

Harvard Business Review

SEPTEMBER 3, 2014

That’s bad news and worse management. In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. Were competing hotels running unusual promotions that screwed up the model?

Hotels 8

Hotels Yield Management Discount Price 8

Harvard Business Review

NOVEMBER 19, 2015

To help those travelers who feel lonely when they’re on the road, I’ve drawn on my own experience (both in my current gig and in my previous life as a management consultant) as well as the advice of friends and colleagues, including consultants, engineers, media managers, and entrepreneurs, who are regularly away from home.

Travel 8

Travel Hotels Engineering Consultative 8

Harvard Business Review

JULY 31, 2014

And if a business partner is committing labor transgressions, there are likely quality, safety, or other problems lurking somewhere, too. Perhaps it’s time for a multi-stakeholder initiative on fair working conditions in franchise operations: not just for fast food chains like McDonald’s, but for hotels and retail outlets as well.

Supply Chain 8

Supply Chain Compliance Franchising How To 8