Skip Prichard

JUNE 22, 2020

The culture required to drive a strategy of innovation is different from the culture required to develop efficiency or operational excellence. Corporate leaders that operate with an ivory tower mentality are likely to find their tower tumbling down. Interview relevant personnel; hold focus groups and conduct employee surveys.

How To 111

How To Middle Management Reputation Short-term 111

Next Level Blog

JULY 23, 2010

The Lloyds team was on board the rig about a month before it blew and conducted a safety survey and a number of focus groups with Transocean crew members over the course of several days. Heres the passage from the article that really hit home with me. Very sad and destructive. (3) 3) Related, watch the use of humor.

Executive Coaching 167

Executive Coaching Open-book Blog Report 167

Harvard Business Review

AUGUST 24, 2012

Alstom keeps trains ready to run each morning for railroad operators rather than just selling the rolling stock to them. Periodic market research surveys or focus groups should be replaced by continual data collection, from all interactions between the supplier and its customers. Observe the customer directly.

B2B 14

B2B Business Objectives Focus Group Marketing 14

Harvard Business Review

OCTOBER 9, 2017

In their medical training , physicians often are taught to maintain a clinical distance and an even temperament. The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. We disagree. Unhurried medical care may be elusive, but it is practical.

Balanced Scorecard 12

Balanced Scorecard Contingency Plans Active Listening Guidelines 12

Harvard Business Review

NOVEMBER 19, 2018

Using our robust data archive system which captures electronic health record, medical and prescription claims, and other information, we create dashboard displays for use by leadership, operational teams, and clinicians to reveal population-level trends and identify patients and clinicians for targeted interventions.

System 10

System Health Care Review Focus Group 10

Harvard Business Review

AUGUST 31, 2018

Sixteen women were interviewed and seven others participated in a focus group. They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. These women started small, but started somewhere, and then increased the complexity over time.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

AUGUST 31, 2017

Missed medical appointments, or “no-shows,” often create several operational challenges as well, from difficulties rescheduling clinical staff to interference with patient care and treatment. Each year approximately 3.6 They would seek out patterns and aim to define the real problem at hand.

Health Care 14

Health Care Transportation Mayo Cost 14

Harvard Business Review

JULY 24, 2017

We hired roughly 1,000 new employees in approximately 15 months to build our operations, human resources, compliance, and technology teams. (We We sat down with small groups of employees across functions and talked about everything — including leadership, operations, compensation, benefits, and staffing.

Management 11

Management IPO Diversity Long-term 11

Harvard Business Review

OCTOBER 10, 2011

Marketing or customer service departments owned customer satisfaction, relied on traditional staff-directed tools (such as training programs) to improve it, and gauged their success through old-style satisfaction surveys. And these companies build closed-loop learning into their daily operations so that they're constantly improving.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

MARCH 5, 2012

Some companies have moved beyond just assuming that tighter security policies are unacceptable and have started to make security decisions based on customer research from focus groups and user labs. Almost all companies have to share sensitive data with vendors and channel partners to operate modern supply chains smoothly.

Supply Chain 13

Supply Chain Risk Management Hedge Banking 13

Strategy Driven

JUNE 6, 2014

His voice was high-pressure, probably the result of sales training classes. Conduct focus groups. Tutoring, counseling and training. No business can operate without affecting or being affected by its communities. The franchise owner later called. He talked all over me in a defensive manner.

Franchising 74

Franchising Marketing Strategy Strategic Planning 74

HR Digest

NOVEMBER 9, 2023

This can also be a great way to plan out training and support for your employees to ensure they are able to match up to the market. Conduct regular surveys, focus groups, or town hall meetings to understand employee perspectives on fairness and equity in compensation.

System 52

System How To Benchmarking Diversity 52

Harvard Business Review

JUNE 26, 2017

Alan Kurtz, MMC’s chief operating officer, was standing off to the side, and she moved to join him, but a racer intercepted her. It was clear from the size of his bicep that he was serious about training. “Like in focus groups? But when she walked into the field, she saw only dour looks and slumped shoulders.

Case Study 8

Case Study Brand Proposal Chief Operating Officer 8

Harvard Business Review

MARCH 31, 2016

To us, it’s similar to asking whether reviews, training programs, employee assistance services, or other company initiatives are effective for both worker performance and the bottom line. Lately, there’s been some debate about whether workplace health promotion programs, more commonly known as wellness programs, work.

Planning 8

Planning Incentives ROI Long-term 8

Harvard Business Review

MARCH 1, 2012

In the work underlying Beyond Performance , we found a technique we call 'laddering' that even the most hard-nosed business operators can feel comfortable with; the reason is that it closely resembles the "five whys" approach lean organizations use to get to the root causes of performance problems. Because it overheated," comes the reply.

Banking 15

Banking Prahalad Hamel Emotional Intelligence 15

Harvard Business Review

AUGUST 16, 2016

Better-quality feedback from customers and stakeholders, often because you’re asking them to actually buy something, rather than just spout opinions in a focus group. Most large companies are populated more by skilled operators than by innovators hunting for underserved markets or new business opportunities.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

FEBRUARY 24, 2014

We examined the cost determinants in the operating rooms, intensive care units, and on the patient floor and found that unwarranted variation in the care process negatively affected the value of care (outcomes divided by cost). For cardiac surgery (as in many other practices) the cost of care is likely to exceed Medicare reimbursement.

Mayo 10

Mayo Education Software Participative 10

Harvard Business Review

DECEMBER 13, 2016

The nurse has real-time phone access to a geriatric care–trained nurse practitioner who, based on the nurse’s assessment, can order tests (including in-home imaging) and prescriptions and make treatment decisions. The innovation and operations teams must work together and negotiate the use of these resources.

Health Care 8

Health Care Innovation Insurance P&L 8