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quickpoint: What Middle Managers Do

Leading Blog

I N Power to the Middle: Why Managers Hold the Keys to the Future of Work , authors Bill Schaninger, Bryan Hancock, and Emily Field contend that middle managers are crucial to the new world of work. They came to realize that they needed middle managers more than ever. They can inform all three in return.

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Managing Company Culture Anthropologically

Leading Blog

Despite its perceived importance, for the most part, companies have a miserable track record when it comes to managing their people. Yet, on the other hand, the data shows that following through on this conviction can be elusive. The Culture Dilemma Employee engagement in American companies has hovered around 30 percent for 60 years.

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Powerful Phrases to Deal With a Credit Stealer or Idea Thief

Let's Grow Leaders

And today, when our manager asked us for our ideas, that credit stealer immediately chimed in and shared MY idea as if it were her own. “I noticed you brought up the idea about in our staff meeting today. And this one works great if you have noticed a pattern with your manager taking credit.

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How to Communicate with Difficult Customers: Powerful Phrases Series

Let's Grow Leaders

When Dealing with Difficult Customers, Show Up as an Empathetic Expert Most of the time we write about human-centered leadership, but the challenges of dealing with difficult customers came up so frequently in our World Workplace Conflict and Collaboration Research, we thought we’d take a break from our regular programming to help.

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The Power of Pressure

Leading Blog

We need to rethink how we think of pressure and how we manage it. In The Power of Pressure , Dane Jensen says, “Pressure isn’t just a nasty by-product of life, it’s an essential input into high performance. To manage them well, we need to respond differently to each. This is where his Power of Pressure Model is helpful.

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Acting with Power

Leading Blog

W E need to think about power differently. Deborah Gruenfeld has been teaching a class at Stanford University that is the title of her book, Acting with Power. It is a tour de force on what power is, how it works, and how it affects every aspect of our lives. We all have power. What Is Power? What Is Power?

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How Effective Are You at Using Your Power?

Lead Change Blog

Power is a good thing when used effectively. The more power you have, the more able you are to direct, influence, and inspire people to make positive changes. There are three types of power. Position Power. You gain power based on your formal position in the organization. Expert Power. Personal Power.

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