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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.

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Blurred Lines: Setting Healthy Boundaries at Work

Strategy Driven

Research shows that 60-80% of all difficulties in organizations stem from strained relationships between employees, not from deficits in an individual employee’s skill or motivation. Be warned, toxic people don’t like boundaries because they want to shift responsibilities according to their mood or the project. Express Yourself.

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How to Drama-Proof Your Workplace

Skip Prichard

When we over-rely on electronic communication such as email, we are unable to discern sincerity and hence we are uncertain of the other person’s motives. 29% of Americans believe that armed rebellion might be necessary in the near future to protect their liberties from government intrusion (Cassino, Jenkins, 2013). It is hilarious.

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How Company Culture Shapes Employee Motivation

Harvard Business Review

One 2013 study illustrates this well. Reshaping the workers’ motive resulted in better performance. The work of many researchers has found that the first three motives tend to increase performance, while the latter three hurt it. Play is when you are motivated by the work itself. Insight Center.

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IT Organizations Built to Last

Strategy Driven

Customer centricity as a strategy reorients the entire business-operating model around the customer; it means understanding the customer’s point of view and respecting the customer’s interest. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. About the Author. Consider leaving a comment! All rights reserved.

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How to Tie Executive Compensation to Sustainability

Harvard Business Review

Meanwhile, in a survey of 89 institutional investors by Callan , 43% of respondents said they incorporate sustainability factors into their investment decisions — up 21 percentage points from 2013. Do new targets motivate undesirable trade-offs? The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030.

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Futren’s Strategies for Employee Retention

Chart Your Course

Futren Corporation is a private-club management and operations company with around 200 employees, based in Marietta, Ga. The company manages Indian Hills Country Club and The Georgian Club in Marietta, and acquired Woodland Hills Golf Course in Cartersville in February 2013.

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