Women on Business

JANUARY 24, 2011

But many businesswomen are so overwhelmed with running day-to-day operations, there is little or no time to do a good job at casting the net of promotional effort out—whether through community activities, donations, networking events, promotional campaigns, public relations initiatives, or advertising—it is NEVER enough!

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

MAY 16, 2011

Upon relocating to New York in early 1998, I asked a mentor who had made a similar move many years earlier for advice. Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. How you managed people there will not work here. Europe and Asia.

Airlines 14

Airlines Mentor Environment Case Study 14

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Doing so for people who are locked out of a market is what made companies like eBay, Google, and Southwest Airlines the powerhouses they are today.

Innovation 12

Innovation Disruptive Innovation Learning-by-Doing Participative 12

Harvard Business Review

AUGUST 2, 2018

How companies are using artificial intelligence in their business operations. People do not need to know how to fly a plane to be able to spot sensible new airline routes. A machine cannot understand, for example, the biases that data reveals, nor the consequences of the advice it gives. Insight Center. Adopting AI.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Frank Sonnenberg Online

JUNE 21, 2021

Being Change-friendly operates from a platform of respect and caring, not intimidation and contention. Whether you operate in a large corporation, in a small company, or in a non-profit organization, CHANGE-friendly IMPLEMENTATION can help you navigate change successfully. Change-friendly is also about leadership. Why settle for less?

Hotels 124

Hotels Stress Resistance Restructuring 124

Harvard Business Review

OCTOBER 13, 2016

Culture is learned behavior — it’s not a by-product of operations. For example, I sit on the board of United Airlines. Case in point: A lot of executives come to me for advice about how they can build a more innovative culture, like the one we have at Red Hat. It’s not an overlay.

Company 8

Company Innovation Airlines Learning-by-Doing 8

Harvard Business Review

DECEMBER 16, 2010

In the 1970s and 1980s, Herb Kelleher, founder and CEO of Southwest Airlines, personified it. Still, most companies don't operate by the Golden Rule. A couple of generations of inspirational leaders made the Golden Rule, and its corollary "know thy customer," a staple of services. Why are so many CEOs out of touch?

Forrester 15

Forrester Retail Media CEO 15

Harvard Business Review

JANUARY 19, 2018

Wilson was an industry outsider (he had previously worked as a management consultant and the head of corporate planning at an airline), whom Stemberg described as a “provocateur” and an “in-your-face kind of guy.” So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

DECEMBER 7, 2015

We invited presentations from designers of major hotels and airline lounges, who taught us about functional waiting areas and sustainable furniture and materials. Because the technology specs and operational logistics were finalized collaboratively early on, change orders were about half the typical number for a project of this size.

Health Care 8

Health Care Construction Planning Restructuring 8

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. What Advice do You Have For Developing Servant-Leadership Skills?

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. What Advice do You Have For Developing Servant-Leadership Skills?

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Harvard Business Review

DECEMBER 11, 2013

Yesterday, with the help of the company’s PR firm, Wrigley & Walters, the airline had launched its first Twitter contest: The person who posted the most creative tweet using the hashtag #CanJetLuxury would win two round-trip tickets to any of the company’s destinations. I know we normally take your firm’s advice on these things, Andrea.

Case Study 8

Case Study PR Crisis Media 8

Harvard Business Review

JUNE 24, 2013

We asked Square''s CFO and Operations Lead, Sarah Friar , for perspectives on this technology, what it means for marketers, and how to manage in the world of mobile innovation. I think the airlines have done this well with allowing me to just skip through security lines in first-class or allowing me to board the plane first.

CFO 8

CFO Loyalty Technology Definition 8

Harvard Business Review

SEPTEMBER 27, 2016

Or, as an airline CEO reflected in a recent conversation with us, “In any company I’ve been in, there haven’t been very many people who are capable of standing back and making the complicated things very simple. CEOs hear a lot of bad advice urging them to stay in their box and work through the management structure.

CEO 8

CEO Class Chief Executive Officer Strategy 8

HR Digest

AUGUST 1, 2019

An effective financial literacy program should clear concepts of finance and accounting in simple terms with examples that are relevant to the organization’s day-to-day operations. The HR Digest: What is the most useful financial advice you’ve received? Joe Knight: The purpose of any organization is to make money.

Finance 63

Finance Metrics EBITDA Handbook 63

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

APRIL 20, 2016

Disney has reinvented the customer experience by translating what it exclusively knows about park operations into software, substantively enhancing its customer value proposition. Today, Delta has industry-leading operations in metrics such as on-time arrivals, flight cancellations, and lost bags.

Software 8

Software Company Airlines Business Model 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Congressional Hearings. Refusal to change.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

JULY 28, 2014

American Express does this, too, with its Open Forum site, which publishes editorial-style content for managers and operators of small and mid-sized businesses. Her advice is to balance head and heart: “In the end, we’re selling to human beings. In doing so, Hubspot has become a go-to destination for insight on this topic.

Storytelling 11

Storytelling Brand Audience Marketing 11

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. Nine big brands with operations in Ohio publicly pressed the state to reinstate energy efficiency and renewable energy portfolio standards. Many banks heeded the advice, pulling funding from coal. This week, Canada announced it would tax carbon nationally by 2018.

Energy 8

Energy Banking Chemicals Globalization 8