Strategy Driven

JANUARY 21, 2011

For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. One Canadian bank applied this thinking to bounced checks. It starts by creating a culture that encourages employees to do what’s right for the customer. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

HR Digest

SEPTEMBER 1, 2020

Recent weeks have seen a spate of layoffs being announced by the retail, beverages and the airlines industries totaling nearly 200,000 in number. MGM Resorts International, United Airlines and Coca-Cola are the latest to announce that the furloughed employees have been let go. Some large European banks have announced imminent layoffs.

Industry 75

Industry Airlines Retail Banking 75

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Change-friendly is also about leadership. Not leadership by title and certainly not leadership by command or control. Effective leadership is a challenge under the best of circumstances. Counterfeit Leadership.

Hotels 124

Hotels Stress Resistance Restructuring 124

Harvard Business Review

SEPTEMBER 27, 2011

A friend who has worked for decades at the Bank of America told me that the company fully understood the poor loans it was making. The people working for the bank weren't idiots. As these examples illustrate, CEOs not only need a new set of beliefs , they need the courage of their convictions to act on those beliefs.

CEO 13

CEO Benchmarking Long-term Banking 13

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Take for example the airline industry. We saw this play out in retail, banking, telecommunications, and the fast food industry as well.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Ive seen this in the organizations where Ive consulted.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

APRIL 2, 2014

What qualities of culture and individual leadership allow some companies to endure where others crumble under the pressure? In a recent meeting I had with senior executives at a multinational retail bank, none of the top management team could remember the last time they had sat down with a randomly selected retail customer.

Competitive Advantage 9

Competitive Advantage Airlines Telecommunications Long-term 9

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Similar waves of innovative applications of technology (e.g.,

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. Tags: Leadership Operations Productivity. We all have.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

JULY 22, 2016

Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. BancAlliance, a consortium of community banks, has partnered with Lending Club, a peer-to-peer lending marketplace. .” Companies that go this route use preexisting digital platform tools to engage their networks.

Real Estate 8

Real Estate Business Model Incubator Short-term 8

Harvard Business Review

MAY 15, 2012

If you've spent any amount of time in executive retreats or leadership off-sites, you've probably been asked to participate in a familiar evaluation of your career and impact. BMW falls into this camp, maybe Ritz-Carlton and Emirates Airlines. Take twenty minutes," a facilitator will say, "and write your professional obituary.

Company 10

Company Brand Banking Long-term 10

Harvard Business Review

JANUARY 20, 2014

They’re unbanked or under-banked or, as we call it, unhappily banked. It’s an alternative to traditional banking products and is built on our Serve software platform that allows people to load money into a digital account in any of 15 different ways. Leadership' You can direct deposit a portion of a paycheck.

Execution 8

Execution Software Banking Franchising 8

Skip Prichard

MARCH 3, 2021

“Leadership in this digitally distracted world demands a new kind of leader. We view control over our time as more important than “lots of money in the bank” as a sign of success. Ed Bastian of Delta Airlines comes to mind. Subscribe to Leadership Insights , the blog that transforms. Image Credit: Siora Photography.

Brand 113

Brand Storytelling Trends Content 113

Harvard Business Review

JUNE 27, 2012

My colleagues and I at Bain & Company have been tracking this for forty years, and we have never seen companies losing their leadership positions as quickly as they are today. A list of the top 20 banks today contains only seven that were on the list a decade ago. A similar pattern hold for airlines. And for telecom.

Creativity 14

Creativity Long-term Kotter Cost of Capital 14

Harvard Business Review

OCTOBER 17, 2011

Bethune was leading a turnaround at Continental Airlines, for example, he sent an unexpected $65 check to every employee when Continental made it to the top five for on-time flights. In the office, small gestures create a similar friendly feeling. When Gordon M.

Motivation 15

Motivation Gordon Sharpe Airlines 15

Harvard Business Review

JUNE 14, 2012

How is it that so many corporate stars — leaders at Enron, WorldCom, and the major banking institutions, for instance — are so inclined to take outrageous risks that they bring their companies, even entire economies, to the brink of disaster? I believe that it comes down to mindset.

Learning-by-Doing 12

Learning-by-Doing Airlines Banking Strategy 12

Harvard Business Review

APRIL 8, 2015

They are listed below, each with an example: Profit maximization (long-term): A bank offers accounts to students at a special interest rate to attract a segment of customers whose incomes will later increase. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Skip Prichard

OCTOBER 14, 2019

No small order for someone with $160 in the bank whose life feels like it is falling apart. The results of John Ratliff’s healing leadership have been dramatic. “Truly human leadership measures success by the way human lives are enriched and healed.” ” -Sisodia and Gelb. Redefine Success. Not by power.

How To 82

How To Simon Learning-by-Doing Organization 82

Harvard Business Review

OCTOBER 2, 2013

As we move through life, we all keep a running record, at least at some level in our memory banks, of what worked, what didn’t, and why. He notes that Korean Air had more crashes than virtually any other airline in the world for a period at the end of the 1990s. Decision making Leadership Managing yourself'

Tips 9

Tips Groupthink Janis Self-aware 9

Strategy Driven

FEBRUARY 4, 2011

Yet, most CEOs were never trained on how to be CEOs, with all the responsibility, people skills, leadership and ethical management that must go along with the job. Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. The average bank teller loses about $250 every year.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

SEPTEMBER 27, 2018

And they carefully manage leadership transitions, so nothing is lost along the way. British Airways, Steinway and Wedgewood asked the BBC to show how they work and Southwest Airlines ask customers to share their experiences through their blog. Disruptive experts. How can you bring outside expertise in? Disruptive nervousness.

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Harvard Business Review

JUNE 20, 2014

So, for instance, in the course of the financial crisis, it was said that banks play in the casino. Risk modeling in the banks grew out of probability theory. I have a project with the Bank of England called simple heuristics for a safer world of finance. Most banks don’t like this idea, for obvious reasons.

Uncertainty 10

Uncertainty Kahneman Banking System 10

Harvard Business Review

JANUARY 9, 2015

I don’t know how far he’s going to go, but I know that we’ve seen major cyberattacks against American banks , and against the White House that have come from Russia. What are we going to do if a major American bank suddenly has all of their dirty laundry exposed and it turns out it came from the Russian government?

Globalization 8

Globalization Banking Politics Crisis 8

Harvard Business Review

JANUARY 8, 2015

As the CEO of a British bank confided at last year’s World Economic Forum, “We all know it’s important to be empathic, but how do I galvanize 48,000 people in my UK operations — most of whom think that empathy is for wimps? Few would have been surprised to see the airline Ryanair down at 99th.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

HR Digest

JANUARY 10, 2024

You’ll know as you read this interview – the wealth of leadership wisdom, strategic foresight, and transformative insights shared by Norm Smallwood—a luminary shaping tomorrow’s leadership landscape–will completely reframe how you look at the modern workplace! We labeled these foundational competencies the “leadership code”.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

JANUARY 8, 2014

One bank lost more money in a few weeks than it had accumulated over the previous century. As Peter Drucker put it, “culture eats strategy over breakfast” Just take a look at Southwest Airlines, the company which saw the greatest value expansion in the S&P 500 between 1971 and 2001. Building a Feedback-Rich Culture.

Emotional Intelligence 9

Emotional Intelligence GDP McKinsey Airlines 9

Harvard Business Review

AUGUST 12, 2011

While the pundits continue to parse the no-win "deal" and the bloviators bemoan the failures of leadership, the rest of us might take the opportunity to consider the benefits of being uncompromising. Southwest Airlines drew that line between flying for the few and well-to-do and the "freedom to move about the country."

McKinsey 13

McKinsey Banking Mission Statement Document 13

Harvard Business Review

JUNE 7, 2016

They pursue what our colleague and loyalty expert Fred Reichheld calls “bad profits” : efforts to extract more money from customers without offering them additional value, making them feel coerced, deceived or misled (think airline baggage fees or excessive banking penalties).

Bureaucracy 8

Bureaucracy Short-term Budgeting Long-term 8

Harvard Business Review

APRIL 20, 2017

Here’s the good news: The big airlines are revising their rules for booking and boarding flights — rules that led to one of the great business fiascos in recent history, United Express Flight 3411. Sometimes those stories even involve the airlines. There will be no additional rules.”

Books 14

Books Airlines Handbook Banking 14

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting).

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. The World Bank estimates that $158 trillion worth of assets are at risk from increased natural disasters. Many banks heeded the advice, pulling funding from coal. Norway banned deforestation and both Norway and Germany moved toward banning fossil-fuel-powered cars.

Energy 8

Energy Banking Chemicals Globalization 8