CEO Blog

JANUARY 2, 2017

With New Years comes examination of my systems. He implemented checklist in operating rooms by being inspired by airline pilot checklists. I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. It has inspired me to do my own checklist.

Airlines 100

Airlines Politics Operations System 100

CEO Blog

JANUARY 2, 2017

With New Years comes examination of my systems. He implemented checklist in operating rooms by being inspired by airline pilot checklists. I read a book - Checklist Manifesto written by a doctor with many examples of how checklists save lives. It has inspired me to do my own checklist.

Airlines 100

Airlines Politics Operations System 100

Leading Blog

JANUARY 14, 2019

Roberto looks at six organizational mindsets or belief systems that stifle creativity. Trying to turn any creative process—design thinking or otherwise—into a highly structured, linear system turns out to be a colossal mistake.” American Airlines competes against Skype and WebEx, not just Delta and United.”. The Linear Mindset.

Creativity 267

Creativity Benchmarking Learning-by-Doing Construction 267

HR Digest

NOVEMBER 17, 2018

Generally, most jobs are performed by employees who operate the machines, run business models and design new corporate procedures. Create an employee feedback and reporting system. That’s the essence of employees’ feedback system. Rather than running a micromanagement system, give room for a management that’s more liberal.

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Productivity Products Metrics Micromanagement 69

Leading Blog

JULY 25, 2019

Continuous optimization, both on the operational side and the customer side, is good and important -- in the short term. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space. It pays the rent.

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Innovation Organization Bottom-up Airlines 221

Curious Cat

JANUARY 10, 2017

Businesses that have a deep appreciation for what their customers, and potential customers, desire and that create systems to deliver solutions that delight those customers benefit greatly from that effort. Singapore Airlines can cater to creating a great experience. Often even your customers don’t understand these well.

Airlines 40

Airlines Class Price System 40

Coaching Tip

FEBRUARY 23, 2012

The ongoing unrest and power vacuum in Egypt illustrates what happens when the old “freedom from” system is not followed by a sustained effort to introduce institutional frameworks that gives citizens the freedom to live (or work) in a better, more fulfilling manner. 4) Seek to inspire, not just motivate. 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

Change Starts Here

MARCH 5, 2015

Installing Systems. The HR and finance groups within a university installed a new software system to automate tasks and have better information for decisions. An airline adopted Lean Six Sigma concepts to increase agility and reduce waste across the operation. Adopting a Process Framework.

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Six Sigma Agility Franchising Airlines 60

Leading Blog

NOVEMBER 3, 2023

systems, air travel feels a bit more like a chore than like a treat. airline companies have pointed fingers at the Federal Aviation Administration (FAA) as the biggest cause of outages, even as the FAA has fired back at airlines. The biggest challenge for companies when it comes to operational excellence is siloed behavior.

Industry 267

Industry Stage-Gate Organization Company 267

Coaching Tip

DECEMBER 27, 2012

Instead, capitalism can be a powerful system of exchange for mutual benefit. SouthWest Airlines has brought the freedom to fly to ordinary people through lower priced airfares and efficient operations. The Container Store strives to make people with adult attention deficit (A.D.D.) feel happier by becoming better organized.

Emotional Intelligence 84

Emotional Intelligence Short-term Long-term Price 84

Harvard Business Review

OCTOBER 10, 2011

Southwest Airlines is often used as a case study for a well-run business: it's consistently more profitable than its competitors, it's very disciplined about how it operates, it's customers are happy. From an operations standpoint, they use Boeing 737's for every flight, simplifying training and maintenance. What's not to like?

Airlines 10

Airlines Brand Short-term Price 10

Surviving Leadership

JUNE 29, 2017

Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. And they attribute it to their “culture” – from how they operate, to how they hire, to how they make, spend, and save money. All done. .

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

The Horizons Tracker

SEPTEMBER 4, 2019

Airports are seldom places you want to spend more time than you want to in, but from the operators perspective, they view your time as an opportunity to extract cash from you. “Most airlines offer every customer the same price for a checked bag,” the researchers say. Put to the test. ”

Airlines 60

Airlines Discount Price Travel 60

HR Digest

OCTOBER 6, 2018

The FMLA’s federal protections system ignore the burdens impacting early stage or growth-stage startups. When you cross-train employees within a department, you provide them with the technical know-how to run day-to-day operations, allowing you to focus on ‘The Big Picture’ like communication, vision, and conflict resolution.

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Learning Curve Training Short-term Competitive Advantage 40

Harvard Business Review

OCTOBER 19, 2017

Airlines are arguably more operationally complex, asset-intensive, and regulated than hospitals, yet the best performers are doing a better job by far than most hospitals at keeping costs low and make a decent profit while delivering what their customers expect. katyau/Getty Images. These examples are relevant to health care for two reasons.

Airlines 8

Airlines Health Care Transportation Operations 8

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

JUNE 12, 2015

That’s because the systems gather performance, weather, flight path and other data and feed it over the Industrial Internet to the cloud, so that it can be crunched by software and analytical engines built and operated by GE Aviation’s Flight Efficiency Services unit. But the smarts go beyond fuel savings.

Airlines 8

Airlines EVA Efficiency System 8

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. Pilot programs using such systems at other companies had shown some promise, but the results were mixed. ” Ken asked.

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Case Study Airlines COO CFO 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. In response, hospitals are increasingly making analytics and new technologies an integral part of hospital operations. Photo by Matthew Payne.

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Health Care System Technology Airlines 11

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. It told how American Airlines and others had introduced systems to help their customers choose their products and services.

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Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

FEBRUARY 16, 2011

Most executives, rightly, regard strategy creation and achieving operational effectiveness as two very different animals. Strategy, they believe, is about how to create value for customers; operational effectiveness is about how to do so at the lowest cost. In the 1990s, low-cost airlines such as Southwest Airlines in the U.S.

Airlines 10

Airlines Real Estate Operations Business Model 10

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. There are hundreds of planes, thousands of pilots, flight attendants, mechanics, and ground crews that must be properly deployed for the system to work efficiently. But it is fascinating to see how the different systems react to changes in demand.

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

FEBRUARY 6, 2018

The Transportation Security Administration’s machines, checkpoints, and rules are analogous to many of the security devices that enterprises use, which include network monitoring tools, firewalls, and endpoint management systems. A large enterprise easily records over 1 billion network and system events per day.

Company 8

Company Airlines Automotive Tools 8

Harvard Business Review

AUGUST 7, 2018

If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. How companies are using artificial intelligence in their business operations. Insight Center. Adopting AI. Sponsored by SAS.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JUNE 13, 2014

Indeed, software is emerging as the proving ground for the future of management practices, the way auto manufacturing used to be the proving ground for new management practices (think of the Toyota Production System ). This represents a truly disruptive management and operating model. Innovation Operations'

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Software Industry Productivity Products 8

Harvard Business Review

OCTOBER 18, 2016

A retailer’s point of sale (POS) system falls into that category. With this model, an investment can be defined as strategic, key operational, support, or high potential. Key operational investments sustain existing business operations, helping to avoid any disadvantage.

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Tools Competitive Advantage Operations Technology 8

Harvard Business Review

FEBRUARY 24, 2014

This discount is directly targeted to tablet makers (to be more competitive against iPads) as well as notebook manufacturers (to take on rivals that use Google’s Chrome operating system). For instance, when discount airlines started entering different markets, incumbent carriers typically panicked.

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Discount Airlines Price Licensing 8

Harvard Business Review

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. How can you put these ideas to work for your company?

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USP Airlines Productivity Products 8

Harvard Business Review

AUGUST 10, 2015

Colvin’s point in the earlier book was that talented people always succeed in the context of a system, and it’s hard to rate talent independent of its context. Indeed, it’s often a well-designed system that makes someone valuable; the best systems are able to get “A” results out of “B” players.

Competitive Advantage 8

Competitive Advantage Storytelling Airlines Human Resources 8

Harvard Business Review

OCTOBER 12, 2016

More nuanced analysis points to a less dystopian future where a great number of activities within jobs will be undertaken by intelligent systems rather than humans. Let’s look at an example that most of us directly interact with for hundreds, if not thousands, of hours annually: the airline industry.

Airlines 8

Airlines Disaggregation Customer Loyalty Competitive Advantage 8

Harvard Business Review

JANUARY 19, 2018

American Airlines said it would pay $1,000 to all 127,600 of its people, and Wells Fargo raised its base wage from $13.50 Make no mistake: John Lewis and Waitrose are bold and aggressive players in their respective marketplaces, known for high-touch service and booming internet operations. to $15 per hour.

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Definition Company Succession Airlines 8

Harvard Business Review

AUGUST 29, 2018

Typically they end up as an app or a custom feature in an Enterprise Resource Planning (ERP) system. When General Electric went from more than 400 ERP systems to 125 in five years, it deployed more than 100 automation bots to fill the gaps among the systems. But the company doesn’t see the bots lasting long.

Strategy 8

Strategy Content Enterprise Architecture Agility 8

Harvard Business Review

JULY 9, 2018

But it’s particularly difficult for large, traditional firms , especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Seeing bottom-up initiatives through.

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Bottom-up Operations Training Efficiency 9

Harvard Business Review

SEPTEMBER 16, 2016

An example of this are new EU Regulations focused on identifying systemically important data institutions (SIDIs) – an implicit recognition of the growing importance of data valuation to firms and nations alike.

Intangible Assets 8

Intangible Assets Intellectual Capital Corporate Accountability Activity Based Costing 8

Harvard Business Review

DECEMBER 1, 2015

Many executives pine for their internal IT systems to give them a more consumer-friendly experience. With consumer IT, the services on offer are, for the most part, “point” solutions delivered from the cloud, operating in an asynchronous mode. Operating this way today is a big no-no in the corporate world.

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Execution Hotels Software System 8

Harvard Business Review

DECEMBER 4, 2017

And that’s not just social media accounts; it’s bank accounts, retailer gift card accounts with cash and credit cards attached, airline loyalty accounts with years of accumulated frequent flyer points, and other accounts with real value. There are examples of such systemic improvements that we can find in other fields.

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ROI Long-term Banking System 9