article thumbnail

B2B Customers Demand Personal Service From Online Chat

The Horizons Tracker

It’s tempting to focus exclusively of such channels for B2C usage, but new research from the University of Eastern Finland reminds us not only that B2B customers are using them more frequently, but their requirements are very different to their B2C peers. Customer expectations.

B2B 92
article thumbnail

How To Get Started With Digital Transformation

The Horizons Tracker

Given this mixed record of success and the inherent complexity of adopting technologies that can often be a world away from what you are used to, it’s perhaps understandable that many managers are reluctant to venture down such an uncertain path. Using digital technology to better engage with customers and sell more effectively.

B2B 143
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Art Matters as much as Technology

Mills Scofield

As Deb described STEAM and its role in for/not-for-profit businesses, B2B and B2C, Matt realized that much of his work in his recent deployment to Afghanistan depended on STEAM. Afghan Air Force Culture Customer Needs Design Thinking Innovation Leadership NATC-A STEAM STEM Strategy' Thank you Matt & Switch and Shift. "

B2C 126
article thumbnail

First Look: Leadership Books for February 2020

Leading Blog

His own special innovation, it's a nonjudg­mental, nonreactive way of coolly assessing problems and analyzing crises, a mode of attack that offers luminous clarity and su­preme calm in the critical moments before taking decisive action. In B2B and B2C? Most businesses identify six key digital technologies?artificial

Books 323
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.

article thumbnail

Why Are Video Devices Becoming More Popular?

Strategy Driven

Video is transforming business-to-business (B2B) and business-to-customer (B2C) communications. The critical technologies making this possible are lowering latency and enabling remote access to video content. These systems are often paired with binaural and spatial audio, enhancing the immersive experience.

Video 88
article thumbnail

Impressive Skills to Put on a Resume

HR Digest

Innovation . Technological savviness. B2B Marketing. Adaptability. Attention to detail . Negotiation . Proposal writing . Task delegation . People management . Dealing with stress. Six Sigma techniques. Porter’s Five Forces. Data analysis. Web analytics. A/B Testing. Best Resume Tips.

Skills 111