N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Response: Is the management team accessible? Forecasting Capabilities: How well does the leadership team know the industry? Customer Loyalty: Is the firm preferred among its customers? Technology. Rent or buy?

Strategy 261

Strategy Company Strategic Planning Market Segmentation 261

Lead on Purpose

NOVEMBER 9, 2013

Empowerment is an important skill to learn as a leader. Unfortunately, these skills do not often translate into engaging with employees. Managers are asked to carry a lot of responsibility in the workplace. Delegating these tasks to employees allows managers to focus on improving company morale and advancing workplace projects.

Delegation 229

Delegation Leadership Customer Loyalty Morale 229

CoachStation

AUGUST 26, 2022

Developing the skills to engage team members is important. In years to come, when equilibrium between employers and employees normalises, the investment in these skills now will be returned in spades. The risk of not getting leadership and culture ‘right’ are significant. It won’t always be like this, however.

Motivation 130

Motivation McKinsey Attrition Influence 130

Mark Sanborn

AUGUST 31, 2022

The person I talked to said he would pass my feedback on to the “District Manager.” There are many kinds of bad service and many reasons it happens, but among the worst is rude and indifferent behavior that doesn’t just communicate the customer or client isn’t appreciated, but that they’re not welcome.

How To 95

How To Customer Loyalty Loyalty Politics 95

Chart Your Course

MARCH 4, 2013

If businesses take the time to invest in their employees and allow them to build relationships with their customers, they will see the rewards in greater profitability, customer loyalty and employee engagement. Managers need leadership training that equips them to succeed. Front-line employees need training.

Cost 206

Cost Customer Loyalty Loyalty Training 206

Skip Prichard

AUGUST 16, 2021

“Now that almost every good or service combines digital and physical, leaders need to be able to manage and drive both digital and physical in a company.” -Rob We are bombarded with digital disruption strategy and yet we hear little about the traditional skills like customer service, quality control, and logistics. Rob Siegel.

Strategy 142

Strategy Venture Capitalist Innovation Company 142

Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Lead Change Blog

SEPTEMBER 1, 2015

Taking a large, national chain that had decreased in popularity for various reasons over a number of years and once again winning customers’ loyalty: extremely difficult. I think it’s really important to look at leadership as not just another step up the career ladder, but a opportunity to give back using your own unique set of skills.

Resources 150

Resources Customer Loyalty Open-book Commitment 150

N2Growth Blog

JANUARY 3, 2011

Give me real leaders who possess courage, vision, and a bias toward action, and spare me the timidity of mediocre managers posing as leaders. If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager.

Restructuring 305

Restructuring Blog CEO Brand 305

Eric Jacobson

JULY 30, 2023

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What are the skills leaders need to develop in order to lead purposefully? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 74

How To Customer Loyalty Operations Objective 74

Eric Jacobson

OCTOBER 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What are the skills leaders need to develop in order to lead purposefully? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 94

How To Customer Loyalty Operations Objective 94

Women on Business

DECEMBER 2, 2010

In the movie, Buddy failed dismally to keep up with the production of Etch-a-Sketch toys against the skill and speed of the other elves in the workshop. What is your company most skilled in providing your customers? Building Customer Loyalty Building customer loyalty by being loyal to them.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Chart Your Course

AUGUST 14, 2012

They are realizing if employees and managers are unhappy, they are going to leave. The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again.

Newsletter 165

Newsletter Insurance Class Workshop 165

Eric Jacobson

DECEMBER 6, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What are the skills leaders need to develop in order to lead purposefully? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 65

How To Customer Loyalty Operations Objective 65

Chart Your Course

AUGUST 14, 2012

Great Customer Service is Not Grumpy, Grouchy or Gross. Most businesses spend more time and energy trying to find new customers than retaining and making their current ones happy. If you take care of your customers they tell their friends about your business and will in the long run end up spending more money.

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

N2Growth Blog

SEPTEMBER 4, 2011

A leader’s message has a direct impact on their personal and corporate brand equity, how they manage a crisis, marketing initiatives, investor relations, press and public relations, team building and employee engagement, customer loyalty and virtually any other mission critical area of chief executive responsibility.

Audience 321

Audience Chief Executive Officer Media Content 321

Eric Jacobson

JULY 5, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What are the skills leaders need to develop in order to lead purposefully? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 65

How To Customer Loyalty Operations Objective 65

Eric Jacobson

FEBRUARY 7, 2022

Reputational : greater recognition as a trusted and reliable brand that in turn elicits greater customer loyalty. Question: What are the skills leaders need to develop in order to lead purposefully? These are: Motivational : attract and retain a more motivated and inspired workforce.

How To 65

How To Customer Loyalty Operations Objective 65

Strategy Driven

DECEMBER 21, 2015

In a survey conducted by a BIG benefits management company (a management and human resource consulting firm), they asked 365 CEO’s and sales management executives, “What are the three key factors that separate high performing sales professionals from moderate to low performing sales professionals?”. Totally bogus.

Loyalty 50

Loyalty Open-book Customer Loyalty Ethics 50

Strategy Driven

JUNE 9, 2014

Don’t forget their managers who force them to use an uncomfortable ‘system,’ a non-sales helpful CRM, and hold their salespeople accountable for their actions and numbers. Teach customer loyalty, not customer satisfaction. Dead and over. This accentuates my rule of, ‘the more the more.’

Customer Loyalty 63

Customer Loyalty B2C Reputation CRM 63

Strategy Driven

MAY 2, 2016

Poor management – acting in their own self interest, can’t sell better than you. Conflicts with coworkers or management – too much who-struck-John. Your poor sales skills. That’s a training, sales skills and intensity issue. Boss is a jerk – for one reason or another he or she hasn’t earned your respect.

Belief Systems 50

Belief Systems Customer Loyalty Seminar Bottom-up 50

Strategy Driven

AUGUST 1, 2016

Great salespeople accept every lemon thrown at them by management, customers, and accounting – and use those lemons to open up a lemonade stand. Excellent Communication Skills. Sales skills. I’d rather have attitude and brains than selling skills any day. Great salespeople take “no” as “not yet.”

Succession 50

Succession Open-book Customer Loyalty Learning-by-Doing 50

Strategy Driven

MARCH 9, 2015

Presentation skills are one fifth of the sales process. The other four being your selling skills, your product knowledge, knowledge of the customer, and your attitude. Most salespeople study presentation skills and positive attitude skills THE LEAST. Why then are you not studying presentation skills?

Audience 50

Audience Customer Loyalty Competitive Advantage Skills 50

Harvard Business Review

JUNE 4, 2014

Executives we talk to assume that if they’re good managers, then being a good coach is like your shadow on a sunny day. This would be good news, if it were so, since more and more top executives are expecting managers to coach their subordinates. Nor is it a skill that is automatically acquired in the course of learning to manage.

Management 16

Management Customer Loyalty Advice Comparison 16

Strategy Driven

MAY 19, 2014

Finding the decision maker and speaking with that decision maker intelligently are not just critical, they’re also skills that can be career building or career ending. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Customer Loyalty 51

Customer Loyalty Follow-up Competitive Advantage ROI 51

Strategy Driven

JANUARY 5, 2015

Customers expect an easy-to-buy process. My good friend, Sandy Carter, is one of IBM’s General Managers, and their social selling evangelist. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

JUNE 22, 2015

In order to make your message transferable, in order to engage your prospective buyer in a way that they want to do business with you, and before you develop your sales skills, and your presentation skills, you must deepen your belief in your company, your product or service, and yourself. I say it because it’s true.

Seminar 50

Seminar Price Customer Loyalty Competitive Advantage 50

Strategy Driven

NOVEMBER 13, 2013

Conflict needs to be managed, measured, and meaningful. Train everyone on the team in conflict management skills. #3 One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. Make it clear that the absence of conflict is not o.k.

Price 91

Price Innovation Incentives Learning-by-Doing 91

Strategy Driven

NOVEMBER 16, 2015

If your sales mission statement is deep, and honest, then your sales results will be incredible based on your integrity, not based on your sales skills. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!

Mission Statement 50

Mission Statement Customer Loyalty Ethics Seminar 50

Strategy Driven

JANUARY 19, 2015

Maybe it will help you in your awareness and decision-making process as you try to elevate your sales skills – or your sales results, or even your sales team – to a level of superior. It’s not relevant to the salesperson or not engaging enough to the customer. FORTH FAILURE: Senior management has not endorsed or used the process.

System 50

System Process Open-book Customer Loyalty 50

Strategy Driven

JANUARY 28, 2013

” Rather than manage my time (something I have always found both impossible and improbable), I will allocate 30-minute time segments to projects and tasks in order to ensure I have allotted time for completion. They range from organization to money to personal skills to relationships to sales. Shape the future.

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Strategy Driven

NOVEMBER 8, 2010

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation.

Media 50

Media Follow-up Software Newsletter 50

Strategy Driven

JULY 18, 2012

However, when teams of employees are into the game of making their customers raving fans, magic occurs, and they start enjoying the game. They define teams as a small number of people with complementary skills who are equally committed to a common purpose, goals, and working approach for which they hold themselves mutually accountable.

Team 51

Team Sports BHAG Customer Loyalty 51

Strategy Driven

DECEMBER 2, 2013

How would you approach the market of sales professionals and sales management? I’m not a salesperson by title, but as GM turned entrepreneur, selling is a vital skill, and your insightful information is greatly appreciated, not to mention it just makes sense. Do I need two different approaches? Gerhard, No. You need one approach.

Real Estate 50

Real Estate CRM Ryan Open-book 50

Harvard Business Review

FEBRUARY 15, 2012

Among other skills, he wanted to find executives who had the wisdom to know when the organization needed to be fundamentally changed and shaken up — and when the organization needed time to incorporate prior changes. Senior management doesn't really encourage innovation, you'll hear. They won't let me take risks."

Innovation 15

Innovation Merchandising How To Proposal 15

Eric Jacobson

FEBRUARY 21, 2013

Without a culture that has yes as its default , your customers will, well, start to say no. With a great company culture , employees will be motivated, regardless of management presence or absence. Strong company cultures are overwhelmingly knockoff resistant.

Loyalty 65

Loyalty Resistance Media Books 65

Harvard Business Review

MARCH 30, 2016

Effective executives understand the productivity and customer loyalty future depends as much on motivating and managing their machines as inspiring their people. Empowering smart machines to — pun intended — live up to their potential may well become the essential new 21st-century leadership skill.

Review 8

Review Kaplan Kaizen Performance Review 8