Eric Jacobson

FEBRUARY 22, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled. Every single time.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

Skip Prichard

AUGUST 16, 2021

Now that almost every good or service combines digital and physical, leaders need to be able to manage and drive both digital and physical in a company.” -Rob We are bombarded with digital disruption strategy and yet we hear little about the traditional skills like customer service, quality control, and logistics. Rob Siegel.

Strategy 140

Strategy Venture Capitalist Innovation Company 140

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

Quality 182

Quality Succession White Paper Customer Loyalty 182

N2Growth Blog

JANUARY 3, 2011

Give me real leaders who possess courage, vision, and a bias toward action, and spare me the timidity of mediocre managers posing as leaders. If change and innovation weren’t key contributors to sustainable success, and the enterprise could just run on auto-pilot, you could replace the CEO with a General Manager.

Restructuring 288

Restructuring Blog CEO Brand 288

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Reallocate advertising and marketing dollars to customer experience.

Company 73

Company P&L Bottom-up Advertising 73

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Eric Jacobson

APRIL 5, 2022

Throughout the book, via a mix of personal stories, customer and employee experiences, along with CEO and investor insights, the authors demonstrate how to: Use a moral compass to ensure people are treated right. Serve customers with empathy and creativity. Fight the Great Resignation.

Strategy 81

Strategy Open-book Morale Technology 81

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Eric Jacobson

AUGUST 8, 2018

All aspects of business have been affected from technology to human resources to marketing. Instead of drafting a simple survey, think of why questions and responses would benefit your leadership team. Check out her website at www.BrandingAndMore.net and her Blog at [link].

Brand 50

Brand Tips Media Customer Loyalty 50

Strategy Driven

JANUARY 5, 2015

Customers expect an easy-to-buy process. My good friend, Sandy Carter, is one of IBM’s General Managers, and their social selling evangelist. In short, pacesetters use technology for the competitive advantage and the results are more profitable business outcomes. Mobile is not an option – it’s an imperative.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Harvard Business Review

JUNE 4, 2014

Executives we talk to assume that if they’re good managers, then being a good coach is like your shadow on a sunny day. This would be good news, if it were so, since more and more top executives are expecting managers to coach their subordinates. Nor is it a skill that is automatically acquired in the course of learning to manage.

Management 16

Management Customer Loyalty Advice Comparison 16

Strategy Driven

AUGUST 20, 2012

It’s about how technology and your ability to see what is now will affect what is next. But you must intensify your focus (the same way I’m intensifying mine) to see what is next for your industry, your market, and your customers – so there will be a positive impact for your company, your family, and yourself.

Open-book 50

Open-book Customer Loyalty Seminar Books 50

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Companies no longer have to self-assess; all they have to do is go to their Facebook page where their customers have already done it. So far it’s simple.

Collins 54

Collins Customer Loyalty Reputation Competitive Advantage 54

Eric Jacobson

NOVEMBER 13, 2019

Customers, in effect, pay businesses with their money, time, and effort. Most disruption in the marketplace occurs not because of new innovations in technology but as the result of new business models. These determine whether consumers will change their behavior or not. Lots of food-for-thought in this book.

Business Model 50

Business Model Technology Books Industry 50

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Strategy Driven

JANUARY 20, 2014

LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. Not manage it, rather allocate it to things I WANT to do, rather than things I HAVE to do. Relate Articles: Leadership words that need to be banned. The world is not quite ready for all digital, but I will be.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

NOVEMBER 8, 2010

This book will show you, as an employee, customer or partner, how to use new social technologies, make yourself heard, and produce better products and services. As a leader and manager, you’ll learn how to use these tools to harness social interactions to improve your business and to create your own social nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. When confronted with disruptive technologies, many companies fail to align digital strategies with their core strategies. Insight Center.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

MARCH 30, 2016

Intelligent technologies are increasingly delivering greater value for less money. Effective executives understand the productivity and customer loyalty future depends as much on motivating and managing their machines as inspiring their people. They learn fast, work hard, and certainly complain less.

Review 8

Review Kaplan Performance Review Kaizen 8

Harvard Business Review

JUNE 16, 2014

At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies. Reward inspirational leadership as much as effective task management. So foster inspiration.

Customer Loyalty 13

Customer Loyalty Human Capital Wilde Health Care 13

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Build and share a transformative vision.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”. Build and share a transformative vision.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

JANUARY 16, 2018

They can reap benefits because of higher employee productivity and customer loyalty and satisfaction. The announcement came because of increasing pressure on Facebook to understand and manage its impact on society. There is a lot of talk about purpose in business. But purpose-driven companies are also hard to come by.

Short-term 10

Short-term Company Long-term Customer Loyalty 10

Harvard Business Review

NOVEMBER 22, 2017

Whether a company has reinvented itself, sought growth through expansion, or turned to partnerships or M&A, gaps between what it says it does for customers and what it delivers are usually the result of an operating model that isn’t set up to deliver the strategy. None of these are easy questions.

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

MARCH 7, 2014

With a technology focus, you might manage to launch a successful breakthrough, but your success will be short-lived because sustaining a technological advantage today is so difficult. But debate remains on how to direct your firm’s focus as you grow. There are many options.

Brand 8

Brand Short-term Long-term Customer Loyalty 8

Harvard Business Review

AUGUST 23, 2016

Companies that rely on understaffing to squeeze more profit out of fewer people will never get to the land of high productivity and great service that creates customer loyalty. So far, the technology we hear most about in retail is self-checkout. Self-checkout can also increase customer theft. Simplify processes.

Retail 8

Retail Cost Price Process 8

Harvard Business Review

AUGUST 15, 2016

The linked system consisted of two short surveys — one sent to employees and the other to customers — right after a transaction. Many companies love customer feedback, but only a handful have devoted as much energy to employee feedback systems. Insight Center. Measuring Marketing Insights. Turning data into action.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

AUGUST 7, 2017

Recruited from outside the organization, she faced multiple problems: The business was losing money, costs were bloated, customer loyalty was fading, and key talent was defecting. ” Others would blame their antiquated technology’s inability to generate reliable reports. One asked, “Are you calling me a liar?”

Reference 14

Reference Customer Loyalty Budgeting Morale 14

Harvard Business Review

OCTOBER 4, 2011

Software had turned into a stronger driver of revenue in the computer industry than hardware, and HP management had realized that it had to make the shift to sustain its growth. Given HP's status as the largest IT company in the world, it is shocking that it does not have a comprehensive software strategy worthy of its leadership role.

Software 13

Software Intellectual Capital Maturity Customer Loyalty 13

Harvard Business Review

JULY 3, 2015

Today, however, by exploiting new digital technologies, firms like Apple, Lending Club, and AirBnB have made customer co-creation of value central to their business models and in doing so now rank among the world’s most innovative and valuable firms. Evaluate your leadership team’s openness to co-creation as well.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

DECEMBER 17, 2014

And the more growth opportunities stretch beyond a company’s current capabilities, the more the company needs to build systems to manage the unique nature of these opportunities (the kind we describe in more depth in our recent article “ Build an Innovation Engine in 90 Days ” and our 2012 e-book Building a Growth Factory ).

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

AUGUST 16, 2016

GE vice chairman Beth Comstock spoke to the issues of speed and continual customer input in a 2014 interview, when she said, “We work in these very complex, deep industrial technologies. You want to get as close to perfection in some of these technologies as possible, but the goal also has to be progress, not just perfection.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JUNE 26, 2017

Rarely do people point to encouraging employees to disagree with their managers, as Amazon does, or firing top performers, as Jack Welch did at GE. If you engage your employees differently from how you expect them to engage your customers, your organization is operating with two set of values.

Brand 8

Brand Company Operations Merchandising 8