Strategy Driven

MAY 13, 2011

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. If the boss isn’t clear on the project’s purpose, describe its goal. Step 2: Report the headlines.

Kaplan 68

Kaplan Audience Chief Executive Officer Seminar 68

Strategy Driven

NOVEMBER 26, 2010

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Library 70

Library Kaplan Newsletter Audience 70

Harvard Business Review

JULY 22, 2014

But if accounting once led to widespread computerization, marketing is leading today’s digital revolution. And it’s the marketing department that’s become the central repository. Marketing finds itself in the vanguard because it stands to gain the most from digitization. Starving IT of budget takes a heavy toll on innovation.

Supply Chain 9

Supply Chain CIO Chief Information Officer Budgeting 9

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare. What do you think?

COO 11

COO Sample Telecommunications Automotive 11

Strategy Driven

NOVEMBER 19, 2010

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Planning 50

Planning Audience Succession Library 50

Harvard Business Review

AUGUST 26, 2013

IT is already being asked both to industrialize traditional infrastructures and systems fast to save costs, and to innovate customer experiences and operations with new digital technologies. It requires new modes of operation. 57% of digital leaders use both marketing and IT as primary drivers of digital governance.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

MARCH 22, 2016

For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting. states with deregulated power markets) and technologies (e.g., solar and home batteries) for businesses to consider.

Company 8

Company Management CIO Energy 8

Harvard Business Review

MARCH 28, 2017

The same study found that identifying people with the right skills in a rapidly changing market is the top issue impacting recruiting. But it’s not just technology and markets that are changing—workers are changing too. Read more from Korn Ferry: How Organizations Can Thrive in the Digital Economy.

Content 8

Content Survey Talent Management McKinsey 8

Harvard Business Review

OCTOBER 30, 2012

When it comes to operational improvement, organizations today are light years ahead of where they were two decades ago, but there's no time to celebrate yesterday's wins. But organizations continue to use information technology to r edesign work across organizational and global boundaries. I see three big opportunities: 1.

Process 15

Process Strategy Offshoring Information Technology 15

Harvard Business Review

FEBRUARY 8, 2016

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. Every update or response to the market required multiple steps; it cost time and performance. They saw the potential for significant business gains.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

OCTOBER 23, 2014

It’s only recently, though, that advances in information technology have made it possible for predictive tools to access and manipulate big data, and to do so continuously — accelerating the generation of insights, and opening up opportunities to anticipate issues with unprecedented precision. Health Information & technology'

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Strategy Driven

NOVEMBER 21, 2011

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Power 56

Power Audience Kaplan Short-term 56

Harvard Business Review

APRIL 4, 2013

Some of the displays are quite cool — I particularly like, for example, the "heatmap" showing where P&G''s products stand in their respective markets. The real goal is to help them understand quickly what''s going on in the business, and to decide what to do about it. Consumer goods Decision making Information & technology'

Supply Chain 8

Supply Chain CIO Information Technology Information 8

Harvard Business Review

DECEMBER 6, 2012

will require aligned goals and supporting systems to manage work between partners. To keep such a multiparty system from degenerating into chaos, virtual process teams must have aligned goals and support systems. To speed operations and improvement, Process Strategy 2.0 Let's explore what Process Strategy 2.0 is all about: 1.

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

JUNE 19, 2013

Protecting a company''s critical information is a value proposition. Trade secrets, confidential business plans, and operational security depend on it. Losing that kind of information can mean a plunge in stock price and market share. So who''s responsible for information security in your company?

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

NOVEMBER 29, 2013

Foreign investors have flocked to the country’s shores as many of the world’s largest manufacturers have established operations there. Moreover, the population is aging and the size of the labor force is set to plateau in 2016 (See “China’s Labor Market” chart below). China, too, needs more technological innovation.

GDP 11

GDP Supply Chain Globalization Technology 11

Harvard Business Review

OCTOBER 26, 2012

Research shows that personalization can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. Even though your goal is to track all touchpoints, don't try to harness 100% of the data. Focus on data that will help you achieve specific marketing goals. Be systematic. Focus on the important data.

Retail 11

Retail Loyalty Customer Loyalty ROI 11

Harvard Business Review

DECEMBER 25, 2013

Similarly, business intelligence must be viewed against the backdrop of a clear vision, goals, and strategy, and used as a means to getting there, rather than viewed in isolation or as a technology initiative. Along the same lines, a 5% drop in revenue can result in a 50% drop in market cap. Information & technology'

Business Intelligence 8

Business Intelligence Information Technology Uncertainty Fixed Costs 8

Harvard Business Review

DECEMBER 6, 2018

Instead they are waiting for the technology to mature and for expertise in AI to become more widely available. They are planning to be “fast followers” — a strategy that has worked with most information technologies. We think this is a bad idea. Human Interactions with AI Time.

Company 8

Company Maturity System Engineering 8

Harvard Business Review

MARCH 31, 2017

Ash Gupta is President of Global Credit Risk and Information Management at American Express, and Guy Peri is Chief Data Officer and Vice President of Information Technology at P&G. Both are addressing cognitive applications that benefit customers and bring operational business value to their own organizations.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

APRIL 25, 2013

Both examples fit the conversation that should be going on in the C-suite, but isn''t, because it makes people nervous, and because people lose visibility and perspective of what is changing around them as they focus on their goals. Not only are there new systems, business and delivery models, types of information, technologies, etc.,

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. Even experts operating in the private sector assert that for the true potential of Big Data to be realized, different streams of information would need to be combined.

Analysis 15

Analysis Globalization Crisis Price 15

Harvard Business Review

AUGUST 9, 2012

The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. Billions of dollars and millions of hours were spent to build and operate these systems. The history of Customer Relationship Management (CRM) systems holds valuable lessons.

CRM 13

CRM Micromanagement Technology Maturity 13

Harvard Business Review

DECEMBER 11, 2018

Even technology, information technology, you know, they’ve invested in treating that as a tier-one asset. And we’re seeing these business leaders of tomorrow they’re really championing a new operating model of work. And then you think about how new entrants come into the market.

Content 8

Content Crisis Apparel Learning-by-Doing 8

Harvard Business Review

APRIL 18, 2016

An integrated strategy machine is the collection of resources, both technological and human, that act in concert to develop and execute business strategies. The goal of the integrated strategy machine is to enhance rather than marginalize or inhibit human thinking. Further second- and third-order interactions occur downstream.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

MAY 6, 2014

The first and foremost principle is that the indirect strategy is a psychological operation (“psy-op” in military jargon) based upon understanding, predicting, and influencing human nature. The secondary psychological goal is to sew doubts among your enemies, because a halfhearted warrior is more than halfway to losing.

Strategy 8

Strategy Tactics Objective Politics 8

Harvard Business Review

MARCH 21, 2013

For example, in developing countries, mobile network operators can estimate household income of their subscribers from how much and how often they purchase airtime. Even experts operating in the private sector assert that for the true potential of Big Data to be realized, different streams of information would need to be combined.

Analysis 8

Analysis Globalization Crisis Price 8

Harvard Business Review

SEPTEMBER 4, 2012

Nudgers help you use your tracked data to guide you toward your performance or change goals over time. PatientsLikeMe and 23andMe are the leading operators of researcher-organized, crowdsourced health research studies. Trackers include smartphone apps or wireless sensors to collect and monitor yourself over time. And so forth.

Health Care 8

Health Care Participative Wireless Objective 8

Harvard Business Review

AUGUST 7, 2017

This collaborative approach is no longer optional: No single company, deploying only its own products or services, can capture IoT’s value by itself, and certainly not with the speed required in today’s digital market. Sponsored by DXC Technology. Insight Center. Crossing the Digital Divide. The reason? Not so cool.

Succession 8

Succession ROI Technology Operations 8

Harvard Business Review

AUGUST 13, 2013

The idea is that if we know the optimal way for something to operate, we can figure out exactly what to change in a suboptimal situation. Machine-learning software onboard the trains themselves can take all of these factors into account, running hundreds of calculations a second to direct an engineer to operate at the proper speed.

Supply Chain 9

Supply Chain Software Information Technology Analysis 9

Harvard Business Review

SEPTEMBER 25, 2014

Consider the example of a manufacturer of production equipment that collects sensor-based telemetry about its machines’ operations, the status of their parts, their performance, their resource consumption, and other data. Financially, organizations require new models to account for information assets beyond treating them as intangibles.

Company 8

Company Intangible Assets Information Self-aware 8

Harvard Business Review

AUGUST 1, 2013

These differences go to the foundation of the modern corporate IT department — the infrastructure — which includes the software, hardware, communications, facilities, data centers, operations, and other technical resources a corporation operates. IT management Information & technology Innovation'

CIO 8

CIO Technology Telecommunications Information Technology 8

Harvard Business Review

SEPTEMBER 24, 2013

That breakthrough is value-based care, the goal of which is to lower health care costs and improve quality and outcomes. The goal of value-based care is to fix that. Health Operations' It will eventually affect every patient across the United States. Others must, too. How the Health Care World Will Change. We all know that U.S.

Health Care 8

Health Care Supply Chain Cost Quality 8

Harvard Business Review

MARCH 27, 2013

There are three broad reasons for visualizing data: Confirmation: If we already have a set of assumptions about how the system we are interested in — for example, a market, customers, or competitors — operates, visualizations can help us check those assumptions. What Moleskine's Market Position Really Looks Like.

Information 8

Information Construction System Quality 8

Harvard Business Review

FEBRUARY 1, 2013

Eighty-five percent of respondents indicated that a Big Data initiative was planned or in progress, with almost half using Big Data in an operational capacity. In order to achieve this goal, many of the firms interviewed have established a new business metric for measuring the value of their Big Data initiatives — Time-to-Answer (TTA).

Market Segmentation 8

Market Segmentation Metrics Environment Operations 8

Harvard Business Review

NOVEMBER 2, 2012

The goal is to figure out which persuadable voters to spend energy — and dollars — on, in the hope of moving the dial just slightly in their favor. In this election, the campaign has a very large in-house data team dealing with all kinds of targeting analytics and also the online operations. And microtargeting ads do that.

Survey 8

Survey Politics Information Discount 8