Strategy Driven

FEBRUARY 10, 2016

Rapid-action, agile automation engines have emerged as the only resource for businesses to become fully functional, integrated, robotic enterprises that can adapt with the dynamic economy, consumer demand, internal logistics, business goals, and social landscape. Richard Milam is the president and CEO of EnableSoft.

Engineering 50

Engineering Process BPM Taylorism 50

Strategy Driven

MAY 13, 2011

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. If the boss isn’t clear on the project’s purpose, describe its goal. Step 2: Report the headlines.

Kaplan 66

Kaplan Audience Chief Executive Officer Seminar 66

Harvard Business Review

OCTOBER 1, 2013

The new health insurance market places—the exchanges set up under Obamacare—have become the hot health policy topic. Liberals believe that market pressures, by themselves, will be too weak to prevent hospitals, doctors, and other providers from sustaining what economists call ‘rent seeking’ activities. Will they work or won’t they?

Insurance 9

Insurance Goal Health Care Long-term 9

Strategy Driven

NOVEMBER 26, 2010

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Library 70

Library Kaplan Newsletter Audience 70

Harvard Business Review

JULY 22, 2014

But if accounting once led to widespread computerization, marketing is leading today’s digital revolution. And it’s the marketing department that’s become the central repository. Marketing finds itself in the vanguard because it stands to gain the most from digitization. Starving IT of budget takes a heavy toll on innovation.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

SEPTEMBER 10, 2012

That's because customers are your most credible and persuasive marketing and sales resources — much more knowledgeable about buyers' needs, and much less expensive than the resources you're probably currently using to grow your business. A primary goal of Big Data must be to show you this potential, and to record it as it's realized.

Goal 8

Goal Webinar Social Capital Bottom-up 8

Harvard Business Review

OCTOBER 3, 2014

First, senior management should decide on the business goal for an analytics initiative and the key performance indicators to track that will put them on the right path toward success. The retailer example mentioned above used root cause analysis to answer the question around what factors contributed to an unsuccessful marketing promotion.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Strategy Driven

NOVEMBER 22, 2010

In fact, none of these lessons are easy, but when we commit ourselves to a cause, we will often need to put the cause ahead of our personal goals. The firm focuses on leadership development, organization excellence and information technology. Subordinate our personal feelings/needs/ego to the greater good.

Leadership 56

Leadership Newsletter Executive Coaching Follow-up 56

Strategy Driven

NOVEMBER 19, 2010

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Planning 50

Planning Audience Succession Library 50

Harvard Business Review

SEPTEMBER 22, 2014

But theory, such as Statistical Learning Theory in Machine Learning , teaches us that predictability typically first improves and then deteriorates as model complexity increases, so adding complexity should not be a goal in itself. Decision making Information & technology'

Credit Scoring 10

Credit Scoring Price Market Segmentation How To 10

Harvard Business Review

JULY 16, 2014

Recently I’ve been having a very hard time talking to students, executives, and business leaders about information technology. The Great Recession forced these firms’ leaders to recognize technology’s role in driving value. This new leadership role is captured in the emerging title of chief business technology officer.

CIO 11

CIO Information Technology Forrester Technology 11

Harvard Business Review

MARCH 28, 2017

The same study found that identifying people with the right skills in a rapidly changing market is the top issue impacting recruiting. But it’s not just technology and markets that are changing—workers are changing too. Read more from Korn Ferry: How Organizations Can Thrive in the Digital Economy.

Content 9

Content Survey Talent Management McKinsey 9

Harvard Business Review

MARCH 22, 2016

For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting. states with deregulated power markets) and technologies (e.g., solar and home batteries) for businesses to consider.

Company 8

Company Management CIO Energy 8

Harvard Business Review

OCTOBER 23, 2014

It’s only recently, though, that advances in information technology have made it possible for predictive tools to access and manipulate big data, and to do so continuously — accelerating the generation of insights, and opening up opportunities to anticipate issues with unprecedented precision. Health Information & technology'

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

MAY 3, 2013

Big Data is what enables banks to predict credit card fraud by analyzing billions of transactions, marketers to understand customer sentiment by analyzing millions of interactions on social media, and retailers to target promotions and offers by analyzing millions of purchases. Information & technology Marketing Social media'

Power 8

Power Health Care Information Technology Loyalty 8

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare.

COO 12

COO Sample Telecommunications Automotive 12

Harvard Business Review

OCTOBER 30, 2012

That's because information technology — not just the Internet, but also mobile devices, " big data " for intensive data-crunching, and other computer hardware and software — will render even some of today's most proficient business processes obsolete by the end of the decade. I see three big opportunities: 1.

Process 15

Process Strategy Offshoring Information Technology 15

Harvard Business Review

APRIL 4, 2013

Some of the displays are quite cool — I particularly like, for example, the "heatmap" showing where P&G''s products stand in their respective markets. The real goal is to help them understand quickly what''s going on in the business, and to decide what to do about it. Consumer goods Decision making Information & technology'

Supply Chain 8

Supply Chain CIO Information Technology Information 8

Harvard Business Review

NOVEMBER 29, 2013

Moreover, the population is aging and the size of the labor force is set to plateau in 2016 (See “China’s Labor Market” chart below). This is the overarching goal of China’s 2010-2015 plan. That growth was driven largely by the increased use of information technology in customer analysis and supply chain optimization.

GDP 13

GDP Supply Chain Globalization Technology 13

Harvard Business Review

MAY 8, 2014

This involves focusing on three goals. The first is to design products that shift control of personal data toward consumers (and away from data-brokers and gray markets ). The second is to empower people with personal analytics tools to understand the information being collected about them and safeguard their privacy.

Engineering 8

Engineering Information Technology Information Policies 8

Strategy Driven

NOVEMBER 21, 2011

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Power 56

Power Audience Kaplan Short-term 56

Harvard Business Review

NOVEMBER 9, 2012

But today, acquiring and interpreting customer data inherently must involve both the marketing and IT departments. In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO).

CIO 8

CIO Chief Information Officer Norton Technology 8

Harvard Business Review

AUGUST 26, 2013

IT is already being asked both to industrialize traditional infrastructures and systems fast to save costs, and to innovate customer experiences and operations with new digital technologies. 57% of digital leaders use both marketing and IT as primary drivers of digital governance. They drive innovation and speed up time to market.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

SEPTEMBER 29, 2014

With the pace of digital “always on” streaming devices and technology innovation accelerating, one might think technology would continue to pose a challenge for businesses. risk models to predict consumer risk to default), segment consumer behavior in an optimized, market friendly fashion (e.g.

Banking 8

Banking Hypercompetition Constraint Technology 8

Harvard Business Review

SEPTEMBER 24, 2012

Consider that improving Netflix's recommendation-engine accuracy by about 10% proved so challenging that only two teams — of tens of thousands from over 180 countries competing for the $1 million prize — were able to hit the goal. Big data is great. Good data is the foundation for the process. Analyze and Discover.

Metrics 15

Metrics Media PR Benchmarking 15

Harvard Business Review

MARCH 19, 2014

Among the potential responses to the finding: Targeting insurance marketing to loyalty card holders in the low-risk group, OR. The goal is to rule out some possible causes and shed light on what is really driving that correlation. Decision making Information & technology' In this case causality is critical.

Insurance 14

Insurance Information Technology Loyalty Bottom-up 14

Harvard Business Review

FEBRUARY 8, 2016

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. Every update or response to the market required multiple steps; it cost time and performance. They saw the potential for significant business gains.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

OCTOBER 26, 2012

Research shows that personalization can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. Even though your goal is to track all touchpoints, don't try to harness 100% of the data. Focus on data that will help you achieve specific marketing goals. Be systematic. Focus on the important data.

Retail 12

Retail Loyalty Customer Loyalty ROI 12

Harvard Business Review

DECEMBER 25, 2013

Similarly, business intelligence must be viewed against the backdrop of a clear vision, goals, and strategy, and used as a means to getting there, rather than viewed in isolation or as a technology initiative. Along the same lines, a 5% drop in revenue can result in a 50% drop in market cap. Information & technology'

Business Intelligence 8

Business Intelligence Information Technology Uncertainty Fixed Costs 8

Harvard Business Review

APRIL 25, 2013

Both examples fit the conversation that should be going on in the C-suite, but isn''t, because it makes people nervous, and because people lose visibility and perspective of what is changing around them as they focus on their goals. Not only are there new systems, business and delivery models, types of information, technologies, etc.,

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

JUNE 19, 2013

Protecting a company''s critical information is a value proposition. Losing that kind of information can mean a plunge in stock price and market share. So who''s responsible for information security in your company? Information & technology Managing uncertainty Risk management'

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

FEBRUARY 9, 2015

Guaranteeing anonymity (that is, the removal of PII) in exchange for being able to freely collect and use data — a bread-and-butter marketing policy for everyone from app makers, to credit card companies — might not be enforceable if anonymity can be hacked. So let’s find a better model.

Proposal 8

Proposal Policies Information Technology Price 8

Harvard Business Review

DECEMBER 6, 2018

Instead they are waiting for the technology to mature and for expertise in AI to become more widely available. They are planning to be “fast followers” — a strategy that has worked with most information technologies. We think this is a bad idea. Human Interactions with AI Time.

Company 8

Company Maturity System Engineering 8

Harvard Business Review

JANUARY 31, 2011

But if the goal is to satisfy a contemporary set of communications and public relations standards, then it says trendy things like "Mission Statement.". We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide." Cancel my Ambien prescription.

Mission Statement 16

Mission Statement Public Relations Commitment Committee 16

Harvard Business Review

DECEMBER 6, 2012

will require aligned goals and supporting systems to manage work between partners. To keep such a multiparty system from degenerating into chaos, virtual process teams must have aligned goals and support systems. They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering.

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

DECEMBER 18, 2012

Shared enthusiasm and beliefs are valuable assets when pushing for a goal. Health care, wireless communications, real estate, information technology, and airlines are all major industries that consistently confuse and turn off their customers, leading to mistrust and disloyalty. But the financial services industry is not alone.

Real Estate 8

Real Estate Wireless Industry Airlines 8

Harvard Business Review

MAY 22, 2014

Even as a female CEO, stating this goal publicly felt like a jarring contrast to all pretty pink ribbons and lacy cupcakes at the party. According to the National Center for Women and Information Technology, women pursuing undergraduate computer science degrees have dropped from 37% to 18%, from 1987 to 2012 , respectively.

Attrition 8

Attrition Diversity Sports CEO 8