Harvard Business Review

MARCH 22, 2016

For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting. Managing utilities has also become more complex as the energy landscape has evolved. At best, it can manage costs.

Company 8

Company Management CIO Energy 8

Strategy Driven

NOVEMBER 26, 2010

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Library 70

Library Kaplan Newsletter Audience 70

Strategy Driven

MAY 13, 2011

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. If the boss isn’t clear on the project’s purpose, describe its goal. Step 2: Report the headlines.

Kaplan 67

Kaplan Audience Chief Executive Officer Seminar 67

Strategy Driven

NOVEMBER 22, 2010

In fact, none of these lessons are easy, but when we commit ourselves to a cause, we will often need to put the cause ahead of our personal goals. The firm focuses on leadership development, organization excellence and information technology. Subordinate our personal feelings/needs/ego to the greater good.

Leadership 56

Leadership Newsletter Executive Coaching Follow-up 56

Strategy Driven

NOVEMBER 19, 2010

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. With knowledge and practice, associates gain confidence. With confidence, they become passionate performers.

Planning 50

Planning Audience Succession Library 50

Harvard Business Review

JULY 22, 2014

But if accounting once led to widespread computerization, marketing is leading today’s digital revolution. And it’s the marketing department that’s become the central repository. Marketing finds itself in the vanguard because it stands to gain the most from digitization.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

OCTOBER 3, 2014

First, senior management should decide on the business goal for an analytics initiative and the key performance indicators to track that will put them on the right path toward success. Once CoE is created, the pod teams should perform root cause analyses to support the performance management process.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

JULY 16, 2014

Recently I’ve been having a very hard time talking to students, executives, and business leaders about information technology. The Great Recession forced these firms’ leaders to recognize technology’s role in driving value. This new leadership role is captured in the emerging title of chief business technology officer. “The

CIO 11

CIO Information Technology Forrester Technology 11

Harvard Business Review

MARCH 28, 2017

The same study found that identifying people with the right skills in a rapidly changing market is the top issue impacting recruiting. But it’s not just technology and markets that are changing—workers are changing too. Read more from Korn Ferry: How Organizations Can Thrive in the Digital Economy.

Content 9

Content Survey Talent Management McKinsey 9

Harvard Business Review

APRIL 4, 2013

Those of us who believe that managers make better decisions when key data are presented visually tend to get very excited about all the innovation going on in the graphical display of information. But their purpose is not, of course, to dazzle managers with coolness and creativity.

Supply Chain 8

Supply Chain CIO Information Technology Information 8

Harvard Business Review

OCTOBER 23, 2014

It’s only recently, though, that advances in information technology have made it possible for predictive tools to access and manipulate big data, and to do so continuously — accelerating the generation of insights, and opening up opportunities to anticipate issues with unprecedented precision. Health Information & technology'

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

NOVEMBER 9, 2011

That's what we found when we studied the top management teams of companies in Europe over the past three years. In several industries, such as consumer goods, financial services, industrial products, and logistics, COOs usually had backgrounds in either managing operations or information technology departments.

COO 12

COO Sample Telecommunications Automotive 12

Strategy Driven

NOVEMBER 21, 2011

Since 1969, Communispond has helped over 600,000 client associates – including CEOs, board chairs, sales leaders, sports, media, and political figures – to achieve business goals by communicating with clarity and power. Addressing a managers meeting, Brian Halla, CEO of National Semiconductor Corp.,

Power 56

Power Audience Kaplan Short-term 56

Harvard Business Review

SEPTEMBER 22, 2014

As a hedge fund manager who applied data-driven trading strategies once said, “You can spend endless time and resources only to find eventually a bug in your data.”. Using predictive models of demand developed during growth years or for a price sensitive market segment may fail miserably when market conditions change.

Credit Scoring 10

Credit Scoring Price Market Segmentation How To 10

Harvard Business Review

OCTOBER 30, 2012

That's because information technology — not just the Internet, but also mobile devices, " big data " for intensive data-crunching, and other computer hardware and software — will render even some of today's most proficient business processes obsolete by the end of the decade. I see three big opportunities: 1.

Process 15

Process Strategy Offshoring Information Technology 15

Harvard Business Review

AUGUST 26, 2013

Cloud-based services are also now being bought directly by functions like HR and marketing, resulting in IT losing its control over technology purchase within the organization. They have changed their IT functions utilizing three related management interventions which, taken together, represent a fundamental re-invention of IT.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

SEPTEMBER 24, 2012

Consider that improving Netflix's recommendation-engine accuracy by about 10% proved so challenging that only two teams — of tens of thousands from over 180 countries competing for the $1 million prize — were able to hit the goal. Big data is great. Good data is the foundation for the process. Analyze and Discover.

Metrics 15

Metrics Media PR Benchmarking 15

Harvard Business Review

NOVEMBER 9, 2012

But today, acquiring and interpreting customer data inherently must involve both the marketing and IT departments. In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO).

CIO 8

CIO Chief Information Officer Norton Technology 8

Harvard Business Review

FEBRUARY 8, 2016

In the early 1990s, executives and managers welcomed information technology — databases, PC workstations, and automated systems — into their offices. Managers noted historical trends and revised processes, and engineers developed code that was then baked into computing systems. times more likely to convert.

Process 8

Process Company Market Segmentation Early Adopters 8

Harvard Business Review

JUNE 19, 2013

Losing that kind of information can mean a plunge in stock price and market share. So who''s responsible for information security in your company? If you get answers like this, it means that nobody in your company is responsible for information security. This is a management failure, not a technological problem.

Company 8

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 8

Harvard Business Review

NOVEMBER 29, 2013

Moreover, the population is aging and the size of the labor force is set to plateau in 2016 (See “China’s Labor Market” chart below). This is the overarching goal of China’s 2010-2015 plan. That growth was driven largely by the increased use of information technology in customer analysis and supply chain optimization.

GDP 12

GDP Supply Chain Globalization Technology 12

Harvard Business Review

SEPTEMBER 29, 2014

With the pace of digital “always on” streaming devices and technology innovation accelerating, one might think technology would continue to pose a challenge for businesses. risk models to predict consumer risk to default), segment consumer behavior in an optimized, market friendly fashion (e.g.

Banking 8

Banking Hypercompetition Constraint Technology 8

Harvard Business Review

MAY 8, 2014

This involves focusing on three goals. The first is to design products that shift control of personal data toward consumers (and away from data-brokers and gray markets ). The second is to empower people with personal analytics tools to understand the information being collected about them and safeguard their privacy.

Engineering 8

Engineering Information Technology Information Policies 8

Harvard Business Review

DECEMBER 11, 2018

The first is this notion that the challenges at work, the challenges of managing modern work, really are a crisis. ” So, this challenge at work, the crisis of trying to manage modern work, has gone from a nuisance to a business imperative. Almost half of the respondents say that they are requesting tools to manage work.

Content 8

Content Crisis Apparel Learning-by-Doing 8

Harvard Business Review

APRIL 25, 2013

Both examples fit the conversation that should be going on in the C-suite, but isn''t, because it makes people nervous, and because people lose visibility and perspective of what is changing around them as they focus on their goals. Not only are there new systems, business and delivery models, types of information, technologies, etc.,

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

DECEMBER 6, 2012

will require aligned goals and supporting systems to manage work between partners. To keep such a multiparty system from degenerating into chaos, virtual process teams must have aligned goals and support systems. To manage the rising tide of knowledge work performed by a younger generation of employees, Process Strategy 2.0

Process 8

Process Examples Strategy Six Sigma 8

Harvard Business Review

DECEMBER 25, 2013

In spite of all the storms, the changing wind conditions, turbulence, and all the volatility and uncertainty they encounter along the way, they manage to land at their intended destination. By managing six critical variables effectively. Along the same lines, a 5% drop in revenue can result in a 50% drop in market cap.

Business Intelligence 8

Business Intelligence Information Technology Uncertainty Fixed Costs 8

Harvard Business Review

OCTOBER 26, 2012

Since each touchpoint yields a particular piece of data, this becomes a complex data management challenge. Research shows that personalization can deliver five to eight times the ROI on marketing spend and lift sales 10% or more. Even though your goal is to track all touchpoints, don't try to harness 100% of the data.

Retail 12

Retail Loyalty Customer Loyalty ROI 12

Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. It must arm salespeople with information, rather than telling them what to do.

CRM 13

CRM Micromanagement Technology Maturity 13

Harvard Business Review

APRIL 13, 2016

Managers, consultants, and academics around the world have long wrestled with this question. But simultaneously managing today’s business while creating tomorrow’s goes beyond being ambidextrous. Managers exploiting current businesses develop mindsets based on what they have experienced in the past.

Company 8

Company Licensing Incentives Construction 8

Harvard Business Review

DECEMBER 6, 2018

Instead they are waiting for the technology to mature and for expertise in AI to become more widely available. They are planning to be “fast followers” — a strategy that has worked with most information technologies. We think this is a bad idea. Human Interactions with AI Time.

Company 8

Company Maturity System Engineering 8

Harvard Business Review

FEBRUARY 9, 2015

Still, 90% of the time he managed to identify individuals in the dataset using the date and location of just four of their transactions. “Our goal is to start a debate, not shut down the use of this kind of data,” says de Montjoye. ” Regulation Information & technology Data Analytics Security & privacy'

Proposal 8

Proposal Policies Information Technology Price 8

Harvard Business Review

MARCH 31, 2017

There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. That impression is widespread with cognitive technologies — which comprises a range of approaches in artificial intelligence (AI), machine learning, and deep learning.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

MAY 22, 2014

Even as a female CEO, stating this goal publicly felt like a jarring contrast to all pretty pink ribbons and lacy cupcakes at the party. According to the National Center for Women and Information Technology, women pursuing undergraduate computer science degrees have dropped from 37% to 18%, from 1987 to 2012 , respectively.

Attrition 8

Attrition Diversity Sports CEO 8

Harvard Business Review

MARCH 19, 2015

That’s important for convincing managers to act on analytical insights. Rather than take the cutting edge capabilities developed in its research labs to market as a series of products, IBM has chosen to offer a platform of services under the Watson brand. Our next step is to create a virtual agent that is capable of learning.

Venture Capitalist 8

Venture Capitalist EVA Travel Technology 8

Harvard Business Review

MARCH 23, 2012

How many organizations would rely mainly on intuition when taking a new product to market? The truth is that Gradgrind would make a terrible manager. The goal is simple: put the right people with the right skills in the right work. He's "[a] man of facts and calculations. A man who is. Second, how can we simplify our processes?

Metrics 12

Metrics Parcell Call Center Productivity 12

Harvard Business Review

OCTOBER 19, 2016

If you’re already using Salesforce CRM offerings and want to ease into smarter processes for sales, marketing, and service, this seems like one of the easiest ways to do it. For example, Vanguard, the investments firm, created the semi-autonomous Personal Advisor Services (PAS) capability for its asset management customers.

Organization 8

Organization Software CRM Technology 8