The Center For Leadership Studies

JUNE 8, 2023

Situational Leadership In Nursing and Healthcare It is not uncommon to hear roles in the health-care industry referred to as “callings,” and with good reason! Health-care providers are expected to deliver consistent, high-quality care while frequently being asked to work extended shifts under high stress.

Situational Leadership 52

Situational Leadership Industry Leadership Health Care 52

Strategy Driven

FEBRUARY 19, 2021

Some remote workers, security guards, health care professionals and call center agents of companies that offer 24/7 customer support have to work the graveyard shift. Avoid the additional stress of altering your sleeping patterns on weekends. Get Quality Sleep. A lot of people wince at the idea of working at night.

Motivation 73

Motivation Productivity Products Wireless 73

Harvard Business Review

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. In the years since, “performance” has become more complex, now including dozens or even hundreds of quality measures.

Health Care 12

Health Care Chief Financial Officer Comparison Quality 12

Harvard Business Review

NOVEMBER 6, 2013

In 1980, the national expenditure on health care in the United States was just over 9% of Gross Domestic Product. According to data published by the Kaiser Family Foundation, workers’ earnings rose by 47% from 1999 to 2012, but their contribution to health insurance premiums during that time went up by 180%.

Health Care 8

Health Care Constraint Budgeting Quality 8

Women on Business

DECEMBER 6, 2012

This goes beyond simply evaluating your skill sets and focuses on what makes you happy, or less stressed, at work. Offering employees things like healthcare benefits, 401K plans, retirement plans, vacation time, bonus structures, and flexible working schedules can make a big difference to your quality of life.

Health Care 226

Health Care Learning-by-Doing Planning Environment 226

Harvard Business Review

NOVEMBER 9, 2016

No one wants to toil away at a health care improvement effort only to see that progress disappear as systems and processes revert to the old way of doing things. Leading health care organizations recognize that improving care isn’t enough; having a systematic approach to sustaining improvement is equally important.

Health Care 9

Health Care System Metrics Operations 9

Harvard Business Review

OCTOBER 8, 2018

Caring for the health and well-being of our fellow humans has always been viewed as a combination of art and science. With all the recent advances in technology, there is no doubt the health care industry as a whole gets an “A” in science. Some dysfunction may always exist in our health care systems.

Health Care 8

Health Care Metrics Technology System 8

Harvard Business Review

DECEMBER 7, 2016

Army’s efforts to come to grips with a dramatic upsurge in war-related behavioral conditions over the past 13 years holds valuable lessons for bringing precision mental health care to the civilian world. Innovating for Value in Health Care. Exploring cutting edge ways to lower costs and improve quality.

Health Care 8

Health Care System Report Information Technology 8

Harvard Business Review

OCTOBER 7, 2015

Health care remains one of the few services that require people to have a face-to-face interaction to obtain access. In January 2015, the Centers for Medicare and Medicaid Services (CMS) issued a new provider reimbursement code for non–face-to-face health care services for patients who have chronic medical conditions.

Health Care 8

Health Care Insurance Technology Wireless 8

The Horizons Tracker

JANUARY 19, 2020

I’ve written previously about the apprehension many doctors feel towards the roll out of electronic health records (EHR), with many expressing concern that they are a considerable administrative burden and get in the way of high quality care. “A Google search is easy,” the researchers say.

System 52

System Health Care Information Technology Incentives 52

Harvard Business Review

APRIL 2, 2018

We invest billions of dollars each year in medicines, new technologies, doctors, and hospitals—all with the goal of improving health, arguably our most prized commodity. health care system woefully underperform relative to those made in health care in other countries. Yet, investments in the U.S.

Health Care 8

Health Care Insurance Pharmaceuticals Incentives 8

Harvard Business Review

SEPTEMBER 18, 2015

I practice in the relatively new interdisciplinary specialty of palliative medicine , which aims to improve the quality of life of people with serious, complex illnesses. So all of my patients are living with profound fatigue, pain, shortness of breath, financial and family stresses, and mountains of worry. Value in the era of the ACA.

Quality 8

Quality Health Care Cost Incentives 8

Harvard Business Review

JUNE 29, 2023

Primary care in the US is being pushed to the brink of collapse due to historic highs of physician stress, burnout, and exhaustion; mass departures from the profession; and the inability to care for vulnerable populations due to an inequitable health system.

Competitive Advantage 16

Competitive Advantage Positioning Leadership How To 16

Marshall Goldsmith

NOVEMBER 24, 2010

In some cases, it interferes with quality and productivity. These actions, coupled with incentives that elicit new ideas for improving operations can send important positive messages at a time of stress. Merely recognizing employee concerns can help alleviate them. They can foster "ownership" behaviors.

Heskett 117

Heskett Competitive Advantage Health Care Short-term 117

Management Craft

JULY 25, 2011

Improving workplace efficiencies, quality, safety, and increasing accountability is critical. Even so, increasing accountability can increase job-related stress, resistance, and counter-productive habits. If your organization seems like it breads drama, it is likely a strength that is being applied to workplace stress.

Team 84

Team Management Stress Resistance 84

Harvard Business Review

OCTOBER 12, 2017

Sometimes the endless discussion about burnout in health care creates its own form of burnout — a sense of hopelessness about being able to stop an epidemic. Inherent Stresses and Rewards. Because these inherent stresses and rewards are intertwined, simply trying to eliminate the stressors is not realistic.

Health Care 8

Health Care Stress Environment Short-term 8

The Horizons Tracker

APRIL 22, 2021

Autonomy has long been regarded as an important quality in affecting our wellbeing at work. New research from George Mason University also highlights how important it is in buffering the impact of stress and burnout during the Covid-19 pandemic for healthcare staff operating on the front line.

Health Care 102

Health Care Teamwork Influence Stress 102

Harvard Business Review

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. But clinical and nonclinical staff at the Rotterdam Eye Hospital have improved patient care and raised staff morale at a very modest cost: 10 minutes a day and a special deck of cards. Insight Center.

Health Care 8

Health Care Stress Morale Airlines 8

Harvard Business Review

OCTOBER 16, 2017

Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. And self-reported patient data is combined with other nonclinical measures to produce a more accurate assessment of quality.

System 8

System Health Care Quality Report 8

Strategy Driven

JANUARY 20, 2012

In Landing in the Executive Chair , you’ll learn how to: Avoid the pitfalls and identify a clear plan for personal and organizational stress. Surround yourself with quality objects: car, pen, shoes, brief case, etc. Executive Vision – The Blueprint for Breakthrough Leadership: Health Care. Look the part.

Execution 62

Execution How To Finance Competitive Advantage 62

Harvard Business Review

JUNE 27, 2016

The World Health Organization describes stress as the “ global health epidemic of the 21st century.” ” Many of us now work in constantly connected, always-on, highly demanding work cultures where stress and the risk of burnout are widespread. Also, a recent large-scale, longitudinal survey of over 1.5

Stress 14

Stress Agility Globalization Energy 14

Harvard Business Review

MARCH 24, 2017

It has been found in many different contexts, from improved hand hygiene among health care workers being studied to increased voter turnout when people’s voter preferences are being assessed. health care regulatory organization that ensures hospitals comply with patient safety standards.

Hawthorne Effect 9

Hawthorne Effect Health Care Document Operations 9

Leading Blog

FEBRUARY 14, 2020

Health isn’t the hospital or even the doctor’s office. Health might be a function of nutritious food, clean air, or stress-free work. What differentiates advanced leaders from noninnovators is that they can see further because of their quality of preparation and attention. But the solutions lie outside the “castle.”.

Education 272

Education Health Care Insurance System 272

Harvard Business Review

DECEMBER 7, 2015

For most people in health care, being involved in designing a new hospital is a once-in-a-lifetime opportunity to transform both their work environment and the care they deliver. We attribute much of our success to making patients and frontline health care professionals the true architects of the project.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

SEPTEMBER 26, 2013

The cord can be pulled by anyone encountering a quality problem or needing assistance from the team leader. We provided care for 57,532 patients that year, and our quality and safety metrics were excellent. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.

Health Care 8

Health Care Ishikawa Lean Manufacturing Early Adopters 8

Harvard Business Review

JUNE 30, 2017

This is a particularly acute issue at the entry level, where employers have come to accept that high levels of attrition and low levels of productivity and quality are normal. It has trained and placed 11,000 graduates into entry-level jobs in four sectors: health care, tech, retail/sales, and skilled trades.

Training 11

Training ROI Attrition Metrics 11

Harvard Business Review

JANUARY 9, 2012

When patients are required to be proactive decision-makers, the health care system is often casting a very reluctant hero into the role. At a time of unusual stress, the system asks them to absorb technical information and make difficult decisions that require specialized expertise.

Health Care 15

Health Care Guidelines Insurance Mayo 15

Skip Prichard

JULY 19, 2021

He was responsible for ten hospitals spanning the West Coast to the Indian Ocean and health care for eight hundred thousand patients. Our region consistently far exceeded all annual quality and workload goals and led the other two Navy Medicine regions in nearly all key performance indicators.

Leadership 132

Leadership Crisis Learning-by-Doing Team 132

Harvard Business Review

DECEMBER 18, 2014

It used to be that hospitals and health systems operated as islands, selecting and purchasing medical supplies, devices and medications in isolation, and keeping their operational and leadership practices to themselves. While collaboration is always challenging, the health care benefits are by now clear.

Health Care 8

Health Care Retail Mayo Pharmaceuticals 8

Harvard Business Review

JUNE 1, 2012

Workers lacking those qualities may be first in line for that unfortunate round of layoffs. Thus, the politics are as provocative as the ethics: In America, for example, employers are being required to provide "free" contraceptives as part of health care reform. What a challenging public policy conundrum.

Health Care 12

Health Care Ethics Pharmaceuticals Globalization 12

Harvard Business Review

OCTOBER 5, 2015

Romley at the Schaeffer Center for Health Policy and Economics at the University of Southern California, showed that amenities are a larger factor in driving traffic to hospitals than clinical quality. Tell us what health-care content you’d like to see more of from HBR. Therapeutic Benefits. Reduced Pain.

Ulrich 8

Ulrich Hotels Health Care Cost 8

Harvard Business Review

OCTOBER 18, 2013

Next, the 10-member senior leadership team used a variety of means, such as town halls, and videos of executives explaining the plan, to clearly and repeatedly communicate the urgent need for cost reduction as a requirement for process redesign across the system that would ultimately improve patient care. Leading Health Care Innovation.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

FEBRUARY 16, 2016

Previous McKinsey research has highlighted a strong correlation between leadership performance and organizational health, itself a strong predictor of a robust bottom line. How can organizations improve the quality and efficiency of sleep to ensure that their leaders attain — or recapture — the highest performance levels?

Leadership 8

Leadership McKinsey Stress Creativity 8

Harvard Business Review

OCTOBER 16, 2013

But that kind of effective give-and-take doesn’t happen with the frequency or the quality we wish it did. I am fortunate enough to work with these people all the time across a span of industries and professions: finance, health care, education, energy, technology. Do not despair.

Health Care 13

Health Care Short-term Report Fashion 13

Harvard Business Review

FEBRUARY 19, 2018

Similar dynamics can be observed in health care. Businesses will continue to seek new ways to use technology to improve the quality and efficiency of service. Patients who adopted e-visits, for example, actually began showing up at the doctor’s office twice as often. Some will do better than others.

Banking 12

Banking Technology Retail Efficiency 12

Harvard Business Review

JUNE 20, 2018

Poor pay , increased health care costs , and diminished pension plans are certainly core issues — teachers in Oklahoma haven’t received a pay boost in a decade. In one study , 93% of teachers reported high stress levels, while only 7% self identified as “well-adjusted.”

Education 8

Education Survey Stress Definition 8

Harvard Business Review

NOVEMBER 21, 2016

As payment and care delivery models shift in the United States from episodic, fee-for-service care toward population health and value-based reimbursement, health care leaders are focused more than ever on patient engagement as a key to driving down costs and improving outcomes. Innovating for Value in Health Care.

Health Care 8

Health Care Insurance Technology Survey 8