Coaching Tip

FEBRUARY 12, 2015

What are the media and industry analysts paying attention to? Professional services have become a commodity in most industries and this has resulted in competitive pricing. Very large companies in the information technology industry, like IBM, are successfully moving from product-driven to services-driven businesses.

Information Technology 70

Information Technology Self-aware Software Industry 70

In the CEO Afterlife

SEPTEMBER 8, 2015

Moving on your instincts is not seat-of-the-pants leadership. Competitive advantage, not information, is power. Now, I don’t want anyone to think that I don’t value information technology. When I was a CMO and CEO, I operated with an entrepreneurial mindset that required taking decisions as early as possible.

Power 100

Power Competitive Advantage Airlines Information 100

Strategy Driven

FEBRUARY 10, 2016

In the recent past, businesses had only external, third party vendors to rely on for major projects, operational emergencies, and other labor-intensive initiatives that required resources they did not have. One rising area that is having a critical mass impact in every industry is the robotics space. About the Author.

Engineering 50

Engineering Process BPM Taylorism 50

Strategy Driven

MARCH 9, 2016

We explored those questions while researching for our recent book, Navigating an Organizational Crisis : When Leadership Matters Most , (available on Amazon) and came away with some insight about how leaders might ready themselves. How can leaders prepare, knowing disasters are becoming commonplace? We call it “pre-resilience.”

Crisis 50

Crisis Automotive Human Resources Education 50

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

MARCH 21, 2016

Every year, Russell Reynolds Associates surveys more than 2,000 C-level executives on the impact, structure, barriers, and enablers of digital technologies across 15 industries. The most disrupted industries typically suffer from a perfect storm of two forces. They are less affected, but not immune.

Industry 8

Industry B2C Agility Bureaucracy 8

Strategy Driven

NOVEMBER 24, 2010

Bob Smith (not his real name), source of the quote and Chief Operating Officer at Otis Elevator, knows that elevators tend to remain well under the radar screen until they break. Researchers at the IT Leadership Academy are doing just that in Global 2000 enterprises.

Magazine 52

Magazine Chief Operating Officer Newsletter Objective 52

Harvard Business Review

NOVEMBER 15, 2018

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. As I speak with industry executives, a common refrain is “I’ve done all the easy stuff.” Here are some examples of what will be required to change the operating culture: Contract rationalization.

Cost 10

Cost System Management Franchising 10

Harvard Business Review

MARCH 15, 2012

Would you look to your information technology organization for ways to improve customer service? David Bogaerts and Jael Schuyer are process improvement experts (" Lean Master Black Belts " and "Agile coaches") in the IT and operations group at ING , a leading bank based in the Netherlands. Probably not. How are they doing it?

Process 14

Process Innovation Agility Insurance 14

Harvard Business Review

APRIL 7, 2015

We are witnessing an unprecedented transformation of the health care industry. Many physicians and nurses excel at operations management because it requires the same kind of detail and complexity that is required to effectively manage a large clinical load. People leadership. Health care will be markedly better for it.

Execution 8

Execution Skills Health Care Porter 8

Harvard Business Review

SEPTEMBER 30, 2014

However, digital technology is not the true story. Fulfilling technology’s potential will require leaders to recreate the way their institutions operate in a world of digital ubiquity. They use digital technology to drive significantly higher profit, productivity, and customer benefits. Digital transformation is.

Management 12

Management Drucker Technology Information Technology 12

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare. What do you think?

COO 12

COO Sample Telecommunications Automotive 12

Harvard Business Review

MAY 17, 2017

As a result, when companies are hacked, it can take days for information technology teams to isolate infected systems, remove malicious code, and restore business continuity. But they continue to operate and communicate with other systems until information technology teams shut them down and correct the malfunction.

System 8

System Decentralization Information Technology Banking 8

Harvard Business Review

MAY 14, 2013

Just as America''s visa rules enabled the rapid growth of India''s information-technology companies over the last two decades, the Obama Administration''s recent drive to reform immigration regulations could prove to be a turning point for them. In the same way, India''s information technology giants must bite the bullet today.

Offshoring 8

Offshoring Information Technology Automotive Technology 8

Harvard Business Review

AUGUST 26, 2013

I don''t care what industry you''re talking about.". IT is already being asked both to industrialize traditional infrastructures and systems fast to save costs, and to innovate customer experiences and operations with new digital technologies. It requires new modes of operation.

CIO 8

CIO CTO Operations Technology 8

Harvard Business Review

OCTOBER 6, 2014

And so the power of incumbency, firm competencies, and market share is giving way to the ability to engage across companies and industries, innovate, individualize, and deliver. One can easily imagine Amazon and other like-minded companies building out more and more tech-enabled strategic and operating capability—linking the pieces.

Strategy 11

Strategy Scenario Planning Scientific Management Supply Chain 11

Harvard Business Review

JANUARY 18, 2012

Recognizing that the company's command-and-control culture wouldn't work in the 21st century, he defined leadership as leading by values and created a unique collaborative organizational structure. Palmisano could not have succeeded at placing values at the center of IBM's operations without strong principles of his own. Directness.

Globalization 15

Globalization Golden Parachute Short-term Long-term 15

Harvard Business Review

OCTOBER 28, 2014

Regardless, Tesco’s collective failures feel operational, organizational and cultural. More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. Information & technology Leadership Retail' This isn’t simply bad luck.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

JUNE 18, 2015

The Future of Operations. The technologies and trends shaping tomorrow’s businesses. At a time when the customer end of the business model seems to be getting all the attention, executives must not neglect the equally important operations back end. This will inevitably have a significant impact on operations.

System 8

System Enterprise Architecture Agility Operations 8

Harvard Business Review

MARCH 28, 2017

Survey respondents indicated the most difficult roles to fill today are in sales, research and development, and information technology, and filling them is only going to become more difficult. The pace of technological and marketplace change will continue to create demand for new skill sets and brand-new job categories.

Content 9

Content Survey Talent Management McKinsey 9

Harvard Business Review

NOVEMBER 4, 2014

The service gives drivers confidence, and that’s important for a driver who operates alone, often hundreds of miles from home. Daimler Trucks North America executives saw how IoT technology could fix this fundamental flaw in the design of the repair process, making the process smoother and more efficient for drivers and technicians alike.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

The service gives drivers confidence, and that’s important for a driver who operates alone, often hundreds of miles from home. Daimler Trucks North America executives saw how IoT technology could fix this fundamental flaw in the design of the repair process, making the process smoother and more efficient for drivers and technicians alike.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

DECEMBER 4, 2013

They’re destined to transform the “Internet of Things” from a post-industrial aspiration to a trillion-dollar sector. In other words, opportunistically managing collective intelligence is not enough; smart leaderships need to rethink how to collectively manage collective intelligence. But who “owns” them in the C-suite?

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

OCTOBER 4, 2012

Executives never reach the pinnacle of their industry by consistently taking timid action. It was the first computer to bring a graphical user interface (GUI) to market, meaning that people with no knowledge of text based-operating commands could finally navigate the world of personal computing. Today, the GUI is ubiquitous.

Innovation 15

Innovation Company Technology Commitment 15

Harvard Business Review

FEBRUARY 26, 2018

In contrast, industrial giant GE’s stock price has declined by 44 % over the last year, as news emerged about its first losses in last 50 years. Why do investors react negatively to financial statement losses for an industrial firm but disregard such losses for a digital firm?

Company 8

Company Intangible Assets Depreciation IPO 8

Harvard Business Review

JULY 22, 2014

Among health care leadership, it can have the unintended effect of promoting inaction over change and innovation. health care food chain need to loosen their grip on the industry by focusing on what they do best. Access to data and information will improve health care by facilitating deductive problem solving—the mother of innovation.

Health Care 8

Health Care Information Technology Learning-by-Doing Information 8

Harvard Business Review

APRIL 25, 2013

It is a conversation about the increasing importance of information technology and the role it must assume in every enterprise, regardless of size, industry or geography. Not only are there new systems, business and delivery models, types of information, technologies, etc., IT management ROA ROI'

CIO 8

CIO ROI Agility Information Technology 8

Harvard Business Review

NOVEMBER 23, 2016

The internet has dramatically changed the way companies operate. Harnessing the power of machine learning and other technologies. To figure out how to effectively integrate software robots and digitization, executives can take some cues from the automotive industry. Start early to shift the leadership mindset.

Early Adopters 8

Early Adopters Short-term Long-term Compliance 8

Harvard Business Review

AUGUST 12, 2013

We''ve all met managers who say things like, "I''ve been working in this industry twenty-five years and I''ve seen it all. The near-certain results are processes, operations, and teams that are increasingly out-of-date. You need to provide true leadership here, as others will follow your example. I know I can trust my gut."

Information Technology 8

Information Technology Information Analysis Quality 8

Harvard Business Review

MARCH 2, 2018

The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. Leadership and teams find it hard to come together to scope and resource projects appropriately as well as put projects on the shelf (or kill them) when needed.

Health Care 10

Health Care Innovation Mayo Stage-Gate 10

Harvard Business Review

OCTOBER 4, 2012

Executives never reach the pinnacle of their industry by consistently taking timid action. It was the first computer to bring a graphical user interface (GUI) to market, meaning that people with no knowledge of text based-operating commands could finally navigate the world of personal computing. Today, the GUI is ubiquitous.

Innovation 8

Innovation Company Technology Commitment 8

Harvard Business Review

NOVEMBER 24, 2017

An entire industry now exists to train us humans to be smarter in how we operate computers, and yet the number of cybersecurity incidents continues to rise. There are simply too many chances for us to accidentally hurt ourselves or the networks on which we operate regardless of how much training we receive. Inconvenient?

Training 9

Training CIO Chief Information Officer Information 9

Harvard Business Review

SEPTEMBER 2, 2015

Gledhill is Group Executive and Head of Group Technology & Operations at DBS Bank, a leading Asian bank with more than $300 billion of assets and a market capitalization of about $35. “It has given me such a depth of awareness about how devices operate and what they are capable of,” he said.

Banking 8

Banking Technology Learning-by-Doing Download 8

Harvard Business Review

SEPTEMBER 28, 2012

But that mind-set's simply too focused and operational. Truly strategic leaderships — and their boards — should treat Brin's "worst idea" as their most provocative thought experiment for revisiting how they recognize and value data. Does our data suggest exciting investment options in adjacent or complementary industries?

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

FEBRUARY 22, 2011

For example, the idea that market share leadership leads to cost leadership which creates defensible advantage is a dynamic argument. They also foresaw that information technology had the potential to greatly increase productivity. The best business strategies assume the world is dynamic, not static.

McKinsey 14

McKinsey Efficiency Long-term Analysis 14

Harvard Business Review

FEBRUARY 17, 2016

Information-oriented business models are incorporated in many digital companies right from their inception but are more difficult to develop and scale in large, established companies.

Technology 8

Technology CIO Maturity Information 8