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How to Communicate with Difficult Customers: Powerful Phrases Series

Let's Grow Leaders

Here are some powerful phrases to make communicating with difficult customers easier. I’ve (Karin) led tens of thousands of customer-facing employees over the years, including managing more contact center and retail customer escalations than I’d care to admit. This Powerful Phrase clarifies what’s really on their minds.

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Online Retailers Failing To Cater For Older Shoppers

The Horizons Tracker

The survey found that while over 65s hold considerable spending power, they’re generally being overlooked by online retailers, with just 12% of respondents saying they felt understood by the brands they engage with. The post Online Retailers Failing To Cater For Older Shoppers first appeared on The Horizons Tracker.

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“It changed my life”: The power of the Chartered Management Degree Apprenticeship

Chartered Management Institute

The post “It changed my life”: The power of the Chartered Management Degree Apprenticeship appeared first on CMI. Learn more about our membership benefits Join The Community CMI offers a variety of flexible membership solutions, tailored to your needs. Find out more and get involved in the CMI community today.

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Change: Driving Transformation in Modern Organizations

Rich Gee Group

Illustration: Picture a classic brick-and-mortar retail outfit pivoting towards the digital marketplace. Realigning incentives and rewards with the envisioned behaviors acts as a powerful catalyst, ensuring the durability of the change.

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Ten Questions to Keep You on Track This Year

Next Level Blog

your team, wholesale and retail communications channels , key strategic initiatives and themes.) The power comes in asking them, giving yourself space to reflect on the answers, and creating a roadmap for how you want to approach your year as a senior leader. What audiences do you most need to engage?

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Tips For Managing Retail Staff Effectively

Strategy Driven

If you are a retail manager or store owner, then you’re probably already aware of the difficulties in managing staff. Everyone is human and powerful emotions can crop up during the workday. Retail managers get put under a lot of pressure, and the job isn’t for everyone. Maintain A Professional Attitude At All Times.

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How Refugees Can Benefit Local Communities

The Horizons Tracker

In doing this, refugees gain the power of meeting their individual needs while retailers sell more products (and make at least the same profit as before) and residents enjoy lower prices,” the researchers say. “A PDCA policy aligns the incentives between the retailer and the HO-government partnership.

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