Strategy Driven

JANUARY 21, 2011

Joel Barker says you can innovate faster, cheaper and with less risk by developing innovations at the verge. For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. One Canadian bank applied this thinking to bounced checks. Innovate quickly. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

NOVEMBER 7, 2013

I recently worked with a retail bank that was trying to reduce the number of in-bound customer service calls pertaining to how a specific line of credit worked. Creativity Innovation Product development' They turned to Apple for inspiration. After all, the line of credit was providing them with a sense of financial security.

Airlines 8

Airlines Banking Creativity Brand 8

Harvard Business Review

JULY 6, 2012

In other words, what are Citibank, American Airlines, Amazon, UPS, and Volvo doing to create engaging apps that bind the user to the company, build brand equity, and provide high exit barriers for customers (and equally high entry barriers for competitors)? Leaders in this space include American Airlines and American Express.

Stage-Gate 12

Stage-Gate Airlines Brand Loyalty 12

Harvard Business Review

SEPTEMBER 29, 2014

Consider first the increasing use of auctions, which have a distinguished history in the development of economics. Walker’s innovation was to bind travelers to pay the prices they bid if the airlines and hoteliers on Priceline accepted the offers. Here a few notable examples. This has all changed.

Strategy 12

Strategy Black-Scholes Airlines Price 12

Harvard Business Review

FEBRUARY 4, 2015

When Southwest Airlines started to occupy the same market space as established air carriers, the incumbents predictably focused more on business class and international routes. When online banks first started to appear, retail banks did not consider them as “real banks.”

Report 8

Report Disruptive Innovation Banking Insurance 8

Harvard Business Review

DECEMBER 8, 2011

This highly resource-constrained and chaotic environment inspires jugaad innovators — i.e., the Indian entrepreneurs and corporations who practice jugaad to develop market-relevant products and services that are inherently affordable and sustainable. In doing so, they can pass the cost savings on to their customers.

Innovation 18

Innovation Incubator Banking Hypercompetition 18

Harvard Business Review

AUGUST 17, 2012

Staats found that performance at a mid-sized Japanese bank peaked on the days with the worst weather, as it did in a series of lab experiments they conducted too. The number of middle class households worldwide is still rising as developing countries become better off, notes Oxford Analytica. When Airlines Lose Children (Bob Sutton).

Airlines 9

Airlines Class Uncertainty Banking 9

Harvard Business Review

JULY 20, 2016

But why isn’t the commercial and investment bank telling its corporate clients to do the same? I believe he should tell his bank’s corporate clients to follow suit. Kaiser Permanente, Costco, Southwest Airlines, and Siemens are household names that have achieved consistently good results and good jobs with this strategy.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

OCTOBER 16, 2012

One company is banking on it. The bra is lined with precision sensors that measure changes in cell temperature, which can indicate a developing tumor. HEADS UP, AMERICAN AIRLINES. A Concept Airline Eases the Pain of Traveling With Toddlers (Fast Company). But, can it be profitable? THE BUDDY SYSTEM AT WORK.

Airlines 8

Airlines Travel Comparison Survey 8

First Friday Book Synopsis

JUNE 14, 2011

develop them to their full potential, including pre-screening, job matching, onboarding, managing performance, and maximizing potential. I have signed up to receive email alerts from Profiles International, a firm that offers assessment solutions that enable organizations to select the right people and ?develop

Productivity 70

Productivity Products Company Development 70

Harvard Business Review

AUGUST 7, 2018

I’ll let you in on the six-step technique I have developed over many years, working with clients and in teaching my public seminars on strategic planning. ” Metrics were developed to monitor these, and targets were set before moving on. But methods can be learned. You may think that this will be easy.

Strategic Planning 15

Strategic Planning Planning Document Airlines 15

Harvard Business Review

DECEMBER 27, 2013

Airline JetBlue has embedded this philosophy in its hiring process. For Chilean bank BCI, common purpose is about developing trust-based customer relationships that last a lifetime. Leaders at the bank tell a story about a lottery winner who was deciding who to entrust with his prize money.

Banking 13

Banking Airlines Compliance Bond 13

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

AUGUST 21, 2013

It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines. As with American Airlines, each competitive advantage with IT is temporary. Similar waves of innovative applications of technology (e.g.,

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

APRIL 2, 2014

In a recent meeting I had with senior executives at a multinational retail bank, none of the top management team could remember the last time they had sat down with a randomly selected retail customer. A firm can buy competencies, but capabilities are harder to develop and are the key to sustaining competitive advantage.

Competitive Advantage 9

Competitive Advantage Airlines Telecommunications Long-term 9

Harvard Business Review

SEPTEMBER 23, 2014

So it goes with airlines, telephone companies, banks, every organization you deal with — you’re continually redesigning strategic factors such as product range, presentation, and customer service. Hubris has no place in outside-in thinking and effective strategy development. How about the service? We all do it.

Management 12

Management Strategic Planning Competitive Advantage Airlines 12

Harvard Business Review

OCTOBER 2, 2014

Starting in the late 1980s , academic researchers began to develop sophisticated predictive techniques to answer that question. Gerd Gigerenzer , director at the Max Planck Institute for Human Development in Berlin, has been making the case for decades that heuristics often outperform statistical models. What they found surprised them.

Simon 10

Simon Retail Uncertainty Apparel 10

Harvard Business Review

JUNE 23, 2016

But compliance with regulations isn’t only demanded of banks. Compliance professionals work in every kind of business – from health care companies challenged by legislation to food companies under a regulator’s watchful eye to airlines obliged to track anti-terrorism data.

Compliance 9

Compliance Drucker Banking Cost 9

Harvard Business Review

JULY 19, 2013

No big deal, I thought: Simply call the bank. Airlines are a good example. But airlines did this in response to new government regulations establishing fines for companies that leave customers sitting for hours in planes on the ground. If the airlines had assumed that consumers were weak and insignificant, they were wrong.

Airlines 8

Airlines Hotels Loyalty Call Center 8

Harvard Business Review

NOVEMBER 27, 2015

Ironically, the most empathic FTSE companies are a bank and a tobacco firm. banks are proving quicker to wake up to the benefits of empathy, scoring 50% higher than UK ones. Royal Bank of Scotland/NatWest. Deutsche Bank. Barratt Developments. Bank of America. Lloyds Banking Group. Wells Fargo.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

NOVEMBER 23, 2010

Drawing on her work with business leaders, she has developed the following categorization of how people prefer to think: Conceptual : Reads signs of coming change; sees the "big picture"; recognizes new possibilities; tolerates ambiguity; integrates ideas and concepts; communicates through analogy and metaphor; inspires with visions of the future.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 25, 2015

We found that the companies most famous for their cultures — from Southwest Airlines to Trader Joe’s — maximize the good motives , while minimizing the bad ones. Take for example the airline industry. We saw this play out in retail, banking, telecommunications, and the fast food industry as well.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. This is the preferred style of proficient process improvers.

Process 15

Process CEO Operations Banking 15

Harvard Business Review

OCTOBER 2, 2014

Starting in the late 1980s , academic researchers began to develop sophisticated predictive techniques to answer that question. Gerd Gigerenzer , director at the Max Planck Institute for Human Development in Berlin, has been making the case for decades that heuristics often outperform statistical models. What they found surprised them.

Simon 8

Simon Retail Uncertainty Apparel 8

Harvard Business Review

FEBRUARY 15, 2013

For ambitious young professionals, the abilities they develop fairly quickly at a social enterprise are the sorts of listening, communications, problem-solving, and relationship skills that take years to acquire by climbing the corporate ladder. Significantly, 85% said these skills were highly or somewhat relevant to their for-profit jobs.

Chief Operating Officer 8

Chief Operating Officer How To Airlines Long-term 8

Harvard Business Review

OCTOBER 30, 2014

We have found that when this process works well, marketing often takes on an expanded role by, for example, providing sales with data analytics and by supporting the development and testing of sales plays for a specific micromarket or customer peer group. A cargo airline provides another example. In some industries (e.g.

Marketing 11

Marketing Guidelines B2C Analysis 11

Harvard Business Review

OCTOBER 17, 2011

Bethune was leading a turnaround at Continental Airlines, for example, he sent an unexpected $65 check to every employee when Continental made it to the top five for on-time flights. John McFarlane of ANZ Bank sent a bottle of champagne to every employee one Christmas with a card thanking them for their work on the company's change program.

Motivation 15

Motivation Gordon Sharpe Airlines 15

Harvard Business Review

JANUARY 3, 2017

And airlines are gearing up for a price war on trans-Atlantic routes as some low-cost carriers plan service between the U.S. Aggregator and comparison websites have brought greater price visibility and ease of product comparison to banking, insurance, hotels and other consumer markets. and Europe.

Price 14

Price Retail Discount Tactics 14

Harvard Business Review

JUNE 14, 2012

How is it that so many corporate stars — leaders at Enron, WorldCom, and the major banking institutions, for instance — are so inclined to take outrageous risks that they bring their companies, even entire economies, to the brink of disaster? I believe that it comes down to mindset. Showing They're Superior.

Learning-by-Doing 12

Learning-by-Doing Airlines Banking Strategy 12

Harvard Business Review

OCTOBER 18, 2016

If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. Today, for example, many banks, insurance companies and law firms are exploring how they might exploit blockchain technologies.

Tools 8

Tools Competitive Advantage Operations Technology 8

Skip Prichard

MARCH 3, 2021

We view control over our time as more important than “lots of money in the bank” as a sign of success. Raw as In-Process” refers to co-development, to how brands that communicate in frequent, collaborative bursts with their public create bonds of joint ownership. Ed Bastian of Delta Airlines comes to mind.

Brand 113

Brand Storytelling Trends Content 113

Harvard Business Review

APRIL 8, 2015

They are listed below, each with an example: Profit maximization (long-term): A bank offers accounts to students at a special interest rate to attract a segment of customers whose incomes will later increase. Price leadership: A no-frills airline constantly advertises the lowest fares on any route served.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

You're Not the Boss of Me

MAY 11, 2009

Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators. I was challenged by the question you pose to your readers at the end of your post. Or, when G.E.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

SEPTEMBER 10, 2014

Banks run automated algorithms to identify potential fraud, websites customize content in real time, and airlines automatically determine how to re-route passengers when weather delays strike while taking into account myriad factors and constraints. This enables predictive analytics to impact the business more deeply.

Company 8

Company Hammer Operations Information Technology 8

Harvard Business Review

SEPTEMBER 10, 2014

Banks run automated algorithms to identify potential fraud, websites customize content in real time, and airlines automatically determine how to re-route passengers when weather delays strike while taking into account myriad factors and constraints. This enables predictive analytics to impact the business more deeply.

Company 8

Company Hammer Operations Process 8

Harvard Business Review

OCTOBER 18, 2016

This sweeping development known as “common ownership” – the same firms owning the competing firms in the same industry – is relatively new. It has resulted in higher prices in the airline and banking industries. Still, other empirical studies have identified anti-competitive effects of common ownership.

CEO 8

CEO Asset Management Cooper Industry 8

Harvard Business Review

OCTOBER 2, 2013

As we move through life, we all keep a running record, at least at some level in our memory banks, of what worked, what didn’t, and why. He notes that Korean Air had more crashes than virtually any other airline in the world for a period at the end of the 1990s. Companies like developing their own culture.

Tips 9

Tips Groupthink Janis Self-aware 9