Harvard Business Review

NOVEMBER 9, 2012

In fact, recent research [PDF] conducted by the CMO Council, suggests that this process should start with the Chief Marketing Officer (CMO) and the Chief Information Officer (CIO). A recent study (also from IBM) indicates that more than 70% of CMOs feel they are underprepared to manage the explosion of data and "lack true insight.".

CIO 8

CIO Chief Information Officer Norton Technology 8

Eric Jacobson

MARCH 16, 2011

Only 13% of C-suite executives believe that line managers and middle managers are "chiefly responsible" for staff engagement. The report is based on a survey of 331 C-suite executives (CEO, CFO, CIO, etc.) He asks: Who truly influences levels of employee engagement more in your company--senior leaders or direct managers?

Execution 56

Execution CIO CFO Survey 56

N2Growth Blog

DECEMBER 7, 2010

Share and Enjoy: View Comments [link] Stuart Oliver: Entrepreneur, Interim CIO, Technology COO, Strategist, » Blog Archive » To blog or not to blog [.] Mike Myatt from N2Growth has this interesting blog entitled “To blog or not to blog“ [.] link] Swiecki’s Blog » Tech-blog Carnival Edition 2 [.] I Think Not.

Blog 296

Blog Content Media Brand 296

Deming Institute

DECEMBER 22, 2016

Skip Steward, Chief Improvement Office (CIO) for Baptist Memorial Health Care Corporation in Memphis, Tennessee is the latest guest on the Deming Podcast ( download the podcast ). as active participants in practicing the principles of Baptist Management System in their daily work. Listen to the podcast yourself and decide.

Health Care 28

Health Care Deming Tools System 28

Harvard Business Review

MAY 29, 2017

CEOs recognize how much their digital strategy influences business goals. Back in 2007, only 40% of CIOs were involved in strategic planning; now they’re regarded as some of the most integral members of the C-Suite. CIOs, in addition, have gotten a prime seat at the table.

CIO 11

CIO Survey Strategic Planning Technology 11

Roundtable Talk

MARCH 17, 2010

I’ve noticed that the same can be said for leaders who find themselves in particularly “high influence” leadership roles. Sure, real friendships may emerge overtime, but if Bill starts avoiding your calls after you’ve quit your big CIO job, don’t let it undermine your confidence. Happy leading!

CIO 44

CIO Godin Blog Crisis Management 44

Harvard Business Review

DECEMBER 4, 2013

Much as war is too important to be left to the generals, the business of network effects is too valuable to be entrusted to the CMOs and CIOs. But managing network effects as technology byproducts is a bit like treating cars as extensions of internal combustion engines; technically accurate, yes, but missing the larger purposes and points.

Management 8

Management Supply Chain CIO Core Competence 8

Harvard Business Review

FEBRUARY 18, 2011

I came to understand the reason for a phenomenon I had been aware of for years: Medical-center CIOs who are MDs tend to be much better at stating unpleasant truths about IT systems than nonmedical CIOs. CIOs need to engage with the CEO's informal influencers to gain insights into the visibility of this topic in the C-suite.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

JULY 31, 2013

Some experiences come through channels that companies can influence but not control, such as social networks and review sites. Digital experiences unleash more ways for companies to influence and satisfy the customer, and differentiate themselves from competitors. Optimize marketing efforts to achieve influence at scale.

CIO 8

CIO Technology Media Information Technology 8

Harvard Business Review

SEPTEMBER 17, 2013

But our recent research has taught us a lot about how management innovations can travel — in this case, from Silicon Valley tech sector companies known for their experimentation and agility in information technology (IT) management to the much older Bay Area companies who are their neighbors. Innovation is always infectious.

Innovation 8

Innovation CIO Agility Venture Capitalist 8

Harvard Business Review

JULY 22, 2014

This shift blurs the lines of control as supply chain, customer relationship management, and other data systems become subordinate sources for information critical to marketing success. These skills are now reaching beyond data analysis to encompass information architecture, application development, and technology project management.

Supply Chain 10

Supply Chain CIO Chief Information Officer Budgeting 10

Harvard Business Review

APRIL 8, 2014

But managers still seem to be having the same kinds of business arguments and debates — except with much better data and analytics. As one CIO recently told me, “We’re doing analytics in real-time that I couldn’t even have imagined five years ago but it’s not having anywhere near the impact I’d have thought.”

CIO 8

CIO Information Technology Consensus Compliance 8

Harvard Business Review

DECEMBER 4, 2018

Enabling Middle Management Communication Improves Work. Middle managers and operational leaders often hold the information that influences day-to-day business operations and guides employees in their jobs. Reduce Wasted Time and Boost Revenue Per Employee.

Content 8

Content Middle Management Directory CIO 8

Harvard Business Review

JULY 4, 2012

The dissolving of corporate boundaries is not science fiction to the average African manager; she contends with the realities and frustrations every day. Intriguingly, the African IT manager has very little influence over the enterprise as a whole. The notion of the CIO is still in its infancy.

CIO 15

CIO Information Technology Bottom-up Policies 15

Harvard Business Review

JULY 31, 2012

Consider the approach to front line engagement taken at Martin Health System , a community healthcare system in Stuart, Florida, which implemented a new enterprise-wide system for managing patient records and core operations. They show key measures, plans and dependencies, and change management in each of the seven countries involved.

Technology 13

Technology Software CIO Information Technology 13

Harvard Business Review

MAY 22, 2013

Marketing that''s based on customer advocacy and influence must keep this basic truth front and center. The most important thing you can bring to a dialogue with me is knowing my problems," says Patty Morrison , CIO of Cardinal Health. The obvious starting point, which everyone knows, but many firms lose sight of this over time.

PR 8

PR CIO Reference How To 8

Harvard Business Review

SEPTEMBER 9, 2014

First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. You can influence the transition to new digital ways of working by modeling the change you want to see happen – and by encouraging your colleagues to do so.

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

FEBRUARY 10, 2016

Only content that teaches customers something new about their business and provides a compelling reason to change their behavior proves sufficient to influence the decision process. Many stakeholders are commonly involved in a purchase: a CIO, CFO, head of procurement, facilities manager, and leaders of the end-user communities.

B2B 8

B2B Content Marketing Consensus 8

Harvard Business Review

MARCH 5, 2014

Managers in the latter category don’t give tough feedback, shy away from going to bat for their teams, and give in too easily to demands. Working for a manager who is conflict-averse can have deleterious effects on your performance and your career. All the managers I’ve talked to say they’d welcome that level of initiative,” he says.

Case Study 12

Case Study Resources Long-term CIO 12

Harvard Business Review

SEPTEMBER 15, 2011

So she asked her CIO if he could test that software out. The CIO said that he could, but that he'd want sign-off from the corporate counsel first. They asked their CIO to set up a "key word/key phrase" filter to identify and track the language they didn't like. The CIO acquiesced. And legal said, "absolutely not.".

CIO 11

CIO Compliance Ethics Policies 11

Harvard Business Review

JUNE 16, 2015

He told me about the days, decades ago, when he first ran into a new breed of executive and thought, “What the heck is a CIO?” The advice boils down to building better strategic foresight and creating more agile management and operations. My father worked at IBM for 35 years. Insight Center. The Future of Operations.

Constraint 8

Constraint Supply Chain Resources Operations 8

Harvard Business Review

MARCH 15, 2011

A CIO who has survived an ERP implementation can wear his wounds proudly for the rest of his life. Like many other difficult experiences in life, this immediately put me in mind of ERP. Implementations of enterprise resource planning systems, as anyone who has ever been involved with one knows, are often companies' most complex IT projects.

Due Diligence 14

Due Diligence Critical Success Factor CIO Software 14

Harvard Business Review

MARCH 9, 2018

Therefore, no managers should view digital — or any other major technological innovation — as their sure salvation. When investing in a typical strategic change, managers are usually pretty clear about what they want to accomplish and what it will take to get there.

Technology 8

Technology Business Model CEO Marketing 8

Harvard Business Review

APRIL 18, 2013

Developing customer trust requires managing interactions sensitively in an environment of increased transparency. Leading marketers are looking to influence all their customer interactions by working closely with operations and their chief human resource officers on the company culture. This transparency works both ways.

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

JANUARY 28, 2015

As Jo Coombs, Managing Director at OgilvyOne, London, observes, “I don’t think it can just be one or the other. The CMO and COO can wield a lot of influence by setting up a regular call, for example, devoted to a specific customer journey, such as the onboarding process. Customers Customer service Operations management'

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

JULY 25, 2012

The ideal coach is the person with the highest authority or influence involved in the selection process. For example, let's assume the CIO who is making the $350,000 purchase of storage technology is your coach and he is a guide. To Build a Great Sales Team, You Need a Great Manager. You're guaranteed to win!

CIO 12

CIO Politics Committee Information 12

Harvard Business Review

AUGUST 20, 2013

Measurement risk: Fail to measure the real goal of innovation, focus on project progress rather than value created and turning management measures into goals instigating aberrant behavior. However, it is not failed projects as much as projects not taken on that will most influence the future success of an enterprise. IT management'

Dunning 8

Dunning Project CTO Innovation 8

Harvard Business Review

NOVEMBER 19, 2012

Royal Caribbean built its Oasis-class ships with pervasive digital connections that transform guests' cruising vacations into ones that allow them greater individual control to influence their experience. This gives the effort a clear and manageable focus. That experience formed a simple, yet powerful, goal: Zero tolerance for lines.

IT Strategy 9

IT Strategy Strategy Class Offshoring 9

Harvard Business Review

JUNE 26, 2017

The four-story glass building designed by Norman Foster seamlessly integrates a long and diverse list of technical achievements — from the enormous solar panel array on the roof to hidden cable management mechanisms at the workstations — all according to Jobs’s uncompromising design standards.

Real Estate 8

Real Estate Technology Hedge Project 8