article thumbnail

Reduce the Grind, Boost Loyalty: How Customer Effort Score Drives Business Growth

Strategy Driven

Enhancing the customer experience is becoming increasingly vital for businesses to pursue sustained growth and customer loyalty. This score is a predictor of customer loyalty, as studies have shown that the easier it is for customers to interact with a brand, the more likely they are to return and become advocates for the company.

Loyalty 113
article thumbnail

Loyalty vs. Tenure | N2Growth Blog

N2Growth Blog

Tenure Posted on April 26th, 2010 by admin in Productivity , Talent Management By Mike Myatt , Chief Strategy Officer, N2growth After my last post “ Focus on Performance &# I thought it might be a good idea to follow-up by addressing what is in my opinion one of the great killers of corporate productivity – tenure.

Loyalty 418
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Leadership & Loyalty | N2Growth Blog

N2Growth Blog

One of the things I tend to value most is loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty. In fact, there are few things I loathe more than gravy trainers, fare weather friends, gossips and others that display a lack of loyalty.

Loyalty 390
article thumbnail

5 Best Practices for Optimizing Your Restaurant’s Online Ordering System

Strategy Driven

The digital age has revolutionized the way restaurants operate, especially in the realm of online ordering. This level of personalization not only increases sales but also builds customer loyalty. This can lead to improved service, a better user experience, and stronger customer loyalty.

System 97
article thumbnail

6 Times Your Leadership Skills are Needed Most

Lead from Within

The following are examples of when their leadership skills are needed the most: Creating a Clear Purpose and Vision: A clear sense of purpose and vision is crucial for an organization. As a leader, you can craft and communicate a compelling vision of the future that is backed up with clear and measurable objectives.

Skills 152
article thumbnail

First Look: Leadership Books for May 2023

Leading Blog

Karl Moore takes a practical and down-to-earth approach to understanding what drives millennials and generation Z and how the education system they were brought up in has informed their worldview. Chan Kim and Renée Mauborgne offer up a bold, new idea that will transform how we all think about innovation and growth.

article thumbnail

To Develop a Culture of Trust and Loyalty, Try Sharing Your Leadership

Lead Change Blog

The term “drive performance” is popular in a bottom-line, transactional world made up of managers and executives who lead through their positional authority. A leader inspires and encourages excellent performance, and followers attribute authority to those they trust. After all, they signed up for this.

Loyalty 150