Eric Jacobson

NOVEMBER 3, 2020

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the new book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 65

Skills Company Shaw Crisis 65

Modern Servant Leader

JUNE 5, 2018

Two servant-led companies, Starbucks ( SBUX ) and Southwest Airlines ( LUV ), recently experienced major crises. The company commits to closing all US stores for training on racial bias. Southwest Airlines – Engine Failure Kills a Passenger. This was the first in-flight fatality for the servant-led company.

Crisis 102

Crisis Airlines Leadership Wilde 102

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 63

Airlines Committee Leadership Styles Magazine 63

Eric Jacobson

FEBRUARY 1, 2021

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 50

Skills Company Shaw Crisis 50

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. This goes for every employee in your company, including the entire management team. Foster a culture that encourages celebration.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Lead Change Blog

MARCH 13, 2015

Great leaders are like fuel that keeps things going and sustains a level of performance that makes the company successful in achieving its goal. At some point a succession plan must be prepared to ensure that the company continues to be successful. They understand that sustainability is key to the success of the company.

Planning 150

Planning Succession Airlines Training 150

Modern Servant Leader

MAY 15, 2012

Using Radian 6 to listen and monitor events, a team of responders is trained to handle any situation: from traffic backups to missing children. The airline apologized to Smith for any offense. Southwest Airlines responded with integrity to Kevin Smith's complaints. This provoked an outcry from Smith’s fans.

Media 197

Media Airlines Quality Focus Group 197

HR Digest

DECEMBER 26, 2019

There are training nodules in analytics, automation, robotics, and adaptation of design thinking at scale that have been introduced for the workers at IBM. A plan was built around the specific needs of the company, which would also drive innovation in the organization. Michael Fraccaro, CHRO at Mastercard.

Mayo 98

Mayo Human Resources Airlines Agility 98

Great Leadership By Dan

FEBRUARY 19, 2019

And you demonstrate the work ethic that will push your company to reach its goals. Listen Well Effective communication is vital at every level of company function. This can be based on key performance indicators that you’ve identified to define success in various company roles. You suggest what type of behavior is acceptable.

Objective 244

Objective Airlines Learning-by-Doing Ethics 244

First Friday Book Synopsis

SEPTEMBER 27, 2016

Among them, one is a retired research scientist and research facility director; one is a retired Air Force Colonel, now training pilots for a major airline; and one just sold his company after a remarkable run, building it from scratch into one of the premiere companies in its industry in… Read More Be Prepared – Thoughts on the Presidential (..)

Airlines 70

Airlines Industry Training Company 70

CEO Blog

JUNE 2, 2014

Her company name - Love and Quiches. And she also started selling to airlines. Airlines did not fly. I know Susan and have toured her company and heard her speak. Her response was "we are a private company and do not share our details". Her response was "we are a private company and do not share our details".

Airlines 138

Airlines Audience Magazine Books 138

Lead Change Blog

MAY 27, 2016

But for Harper it’s his job, one he works very hard at in studying, practice, and proper diet and training. Baseball is a grueling 6 month, 162-game schedule, with 2 months of spring training, another month of pressure playoffs, and off-season conditioning. Can smiling and fun be a core value?

Sports 170

Sports Airlines Wilde Environment 170

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Visit our customer service training programs. Communication Articles Customer Service customer service training'

Quality 182

Quality Succession White Paper Customer Loyalty 182

Decker Communication

JULY 10, 2019

Achilles also happens to be trending in the business world—with the term, ‘Achilles heel’ being used to describe a weak point or something that can bring down an organization or company. As our chairman, Bert Decker likes to state in regards to flying various airlines: “ If the tray table is dirty, what is the engine like?

Airlines 75

Airlines Training Engineering Learning-by-Doing 75

CEO Blog

MAY 19, 2014

I suggested that perhaps she should take a math course. ++ And a tidbit from one of the companies I have invested in: “Hatsize is pleased to showcase our latest cloud-based training lab solution at ASTD,” said Guy Hummel, Hatsize CEO. We did not deliberately memorize numbers but knowing them created an efficiency.

Godin 157

Godin Banking Airlines Efficiency 157

Lead on Purpose

NOVEMBER 10, 2012

Great leaders are either born or trained. Through strategic leadership, a leader can guide a group or company through transitions, suggest creative yet practical ideas, see the big picture, and build relationships with other teams and organizations. Still, some people who strive for leadership never quite achieve it.

Leadership 227

Leadership Education Short-term Competitive Advantage 227

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 78

Management Airlines Efficiency Long-term 78

Skip Prichard

FEBRUARY 24, 2021

Only 15% of organizations succeed in their attempts to improve company culture. His book CULTURE RENOVATION: 18 Leadership Actions to Build an Unshakeable Company contains Kevin’s extensive experience and research into turning cultures into agile, innovative, and resilient powerhouses. Leadership Actions to Renovate Your Culture.

Open-book 100

Open-book Learning-by-Doing Definition Company 100

The Practical Leader

AUGUST 16, 2023

Poor Managers Enervate, Effective Leaders Energize Management at an airline with deteriorating customer satisfaction issued a directive urging staff to smile and be nicer to passengers. Yet despite our very tight job market, highly effective “magnet companies” attract and hang on to good people.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead Change Blog

NOVEMBER 12, 2014

When Southwest Airlines employees tell the story of retired CEO Herb Kelleher hiding in the luggage bin to scare passengers as they entered the plane, they are really saying, “We are supposed to have fun.”. Stories telegraph a set of norms or values unique to the organization. Dream-Driven Leaders Act Congruent With Their Dreams.

Taylorism 303

Taylorism Taylor Storytelling Airlines 303

CO2

FEBRUARY 2, 2017

As I was being checked in by SAS Airlines (the airline you might have read about at Harvard Business School), the woman at the counter realized she did not have a priority luggage tag, so she hopped over two other stations to fetch a handful. Every new supervisor or manager is trained on what to do when there is an injury.

Management 60

Management Airlines Efficiency Long-term 60

HR Digest

NOVEMBER 17, 2018

Since the industrial revolution days, companies and economists have been after means of increasing productivity. While economists seek this increase by means of better policies and procedures, companies aimed at improving employee productivity. Perhaps your company doesn’t have one yet. Develop employee work performance metrics.

Productivity 69

Productivity Products Metrics Micromanagement 69

Chart Your Course

SEPTEMBER 21, 2015

A study conducted by the University of Michigan’s Workplace Research Foundation also found that increasing investments in employee engagement by 10 percent can increase your company’s profits by $2,400 per employee per year. Companies like Google, who are keen on keeping their talent, already know this fact and act accordingly.

Class 100

Class Airlines Bottom-up Survey 100

HR Digest

AUGUST 1, 2019

It’s not a one-time event, whether it be a three-day seminar or a three-week training program. Financial training programs for first- and second-line managers must begin with basic terminology. When I ran my own manufacturing company we evaluated and looked at metrics and statements on a weekly basis.

Finance 63

Finance Metrics EBITDA Handbook 63

Marshall Goldsmith

MARCH 28, 2016

At one recent convention, I had the opportunity to listen to incredibly smart, prepared HR professionals who had done their homework about the topic of engagement and important related factors like: quality of leadership, fair compensation, recognition programs, needed training, and effectively communicated corporate values.

Airlines 70

Airlines Video Human Resources Blog 70

Strategy Driven

FEBRUARY 9, 2015

‘Return on Investment’ (ROI) in business is predicated on the ability of the company to deliver as promised in product, profit, and its accompanying service. Power gives the customer satisfaction award to an airline, what could the category possibly be? Many Happy Returns : Return on training. How’s yours?

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

CO2

AUGUST 2, 2011

He is also the founder and CEO of Kralev International LLC , a travel consulting and training company. There is a great deal of complexity in the airline coding system, but once you understand this system and how to leverage this information, you will save hundreds of dollars and travel in greater comfort.

Travel 98

Travel Books Airlines Budgeting 98

Marshall Goldsmith

JULY 19, 2016

Every company and leader wants the answer to this “Now what?” At these sessions, incredibly smart, prepared HR professionals declare that to increase employee engagement we need more rewards, recognition, training, and empowerment in organizations, that companies need more and better programs to engage their employees.

Video 70

Video Airlines Human Resources CEO 70

Sales Wolf Blog

NOVEMBER 1, 2010

Equal Employment Opportunity Commission (EEOC) Uniform Guidelines on Employee Selection Procedures (1978) Uniform Guidelines on Employee Selection Walk The Talk The Dash, The Race, and Management, Training and Development Resources Workforce Management: information on employment law, human resource development and human resource management.

Blog 157

Blog Middle Management Talent Management Human Resources 157

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about. operating at around 30-40% of normal levels.

Reis 79

Reis Transportation Real Estate Tourism 79

Strategy Driven

MARCH 4, 2013

ANSWER: Lousy service happens because (big) companies don’t understand people OR training. I have found poor service is a reflection of the company and its leaders, not just the person who delivered it. Yell at the person who trained them.” They’re doing what they were trained to do, and say what they were trained to say.

Airlines 50

Airlines Loyalty Customer Loyalty Training 50

Tanveer Naseer

MAY 31, 2016

Most companies have leaders with the strong operational skills needed to maintain the status quo. Such problems can’t be solved by a single command, they have causes that seem incomprehensible and solutions that seem uncertain, and they often require companies to transform the way they do business.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

JULY 10, 2013

Less than thirty minutes earlier, I''d looked on the airline''s website to double check the departure time, since I knew that the East Coast was being pounded by late afternoon thunderstorms. Unable to retrieve any reliable information from that airline, I swiftly cancelled my flight and rebooked on another airline.

Airlines 8

Airlines Travel Transportation Training 8

Surviving Leadership

JUNE 29, 2017

Companies are constantly looking for differentiators. It will make or break your company! Whether or not you personally like Southwest Airlines (and I love them, so there), you can’t argue with their success in a tough industry. Even then, you’ve got unconscious bias that no amount of training can overcome.

Human Resources 70

Human Resources Diversity Airlines Learning-by-Doing 70

Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” One of my Head Custodians asked to use one of my PowerPoint lessons to hold leadership training of her crew of nine custodians.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

HR Digest

OCTOBER 6, 2018

Here’s something to ponder on: Employers invest time and resources hiring and training employees. The company is going to have to shift internal resources or pour in more funds to accommodate the absence of a trained employee. Train Employees for Management & Additional Responsibilities. Leveraging Internal Talent.

Learning Curve 40

Learning Curve Training Short-term Competitive Advantage 40

Leading with Trust

DECEMBER 15, 2019

Oftentimes we find that the most difficult customers are the ones with the lowest gross margins, providing the least amount of profit for the company, despite being the most work. You share the example of Herb Kelleher and Southwest Airlines as models of love in action and the success it brings. What gets in their way? .

Long-term 65

Long-term Self-aware Short-term Bureaucracy 65