Modern Servant Leader

DECEMBER 30, 2022

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts. Brand Your Changes. Trust is damaged.

Airlines 188

Airlines Leadership Short-term Long-term 188

In the CEO Afterlife

NOVEMBER 20, 2017

My career as a CEO of a Fortune 500 company had come to an end with the sale of the company. That career shift resulted in plenty of travel and lonely nights in hotel rooms. He also said he was shifting his own focus to the lucrative business book market. It became the biggest challenge of my CEO afterlife. About John R.

CEO 100

CEO Hotels Blog Consultative 100

Modern Servant Leader

DECEMBER 30, 2022

The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts. Brand Your Changes Trust is damaged.

Airlines 130

Airlines Leadership Short-term Long-term 130

LDRLB

APRIL 28, 2020

By most accounts, Paul O’Neill’s first speech as the new CEO of Alcoa was a complete failure. The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Journalists were drafting their articles on how the new Alcoa CEO had lost his mind.

Crisis 131

Crisis Hotels Motivation Industry 131

Lead Change Blog

FEBRUARY 12, 2015

At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. When former Alfa Romeo CEO Luca de Meo came from Audi to head up marketing at Volkswagen AG, he realized the global function was filled with gossip and suspicion. Sprinkles Are Colorful and Fun. It triggers reserve, not respect.

Open-book 150

Open-book Airlines CEO Hotels 150

LDRLB

APRIL 28, 2020

By most accounts, Paul O’Neill’s first speech as the new CEO of Alcoa was a complete failure. The speech was given in a hotel ballroom not far from Wall Street, and it was meant for the investors and analysts who did business just a few blocks away. Journalists were drafting their articles on how the new Alcoa CEO had lost his mind.

Crisis 78

Crisis Hotels Motivation Industry 78

Harvard Business Review

SEPTEMBER 24, 2018

“Our ultimate marketing mission is to make Chipotle not just a food brand but a purpose-driven lifestyle brand,” the company’s new head of marketing said. Blue Apron, its new CEO argued, sees itself as “a strong consumer lifestyle brand that [plays]…a more meaningful role in our customers’ lives.”

Hotels 8

Hotels Brand Retail Marketing 8

Marshall Goldsmith

FEBRUARY 8, 2018

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Alan Mulally – Former CEO, Ford and Boeing Commercial Aircraft. CEO Magazine – CEO of the Year. Deepa Prahalad – Focused on design and emerging markets. Non-profit CEOs. Former CEO, Covestor and CircleLending.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Chart Your Course

JANUARY 20, 2015

And while CEO Tim Dagenais says that’s pretty good for a company that size in those Upper Peninsula markets, he wanted to do better. Dagenais had high expectations, some of which included: Train employees to provide “guest” service similar to service in high-end hotels.

White Paper 100

White Paper Case Study Human Resources Hotels 100

Rich Gee Group

NOVEMBER 13, 2010

I run workshops all across the country in many venues — they were the perfect hosts (they covered ALL the bases), the location was smashing (I love the Doubletree Hotel – it was just renovated), the room was perfect, the food scrumptious, and any request was met with a smile. Unported License.

Workshop 188

Workshop Licensing PR Ethics 188

Strategy Driven

AUGUST 14, 2013

The nightly news shows the weather report, ball scores, stock market numbers and a crawling headline simultaneously on the TV screen. When Ritz-Carlton Hotels authorized housekeepers to spend up to $2000 to make sure guest left happy, they did not start with an announcement, they began with training.

Innovation 59

Innovation Strategy Customer Loyalty Loyalty 59

Harvard Business Review

DECEMBER 13, 2017

As the longtime CEO of Otto Hotels & Resorts, now the second-largest lodging company in the world, he’d packed for hundreds of work trips before, but suits were his go-to. The facilitator, Caroline Dvorjak , was a marketing professor and a seasoned consultant. Tooga/Getty Images. “What we’ve got is a mess.”

Hotels 8

Hotels Case Study Brand Price 8

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie.

Blog 362

Blog Hotels Follow-up Brand 362

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. As she put it, “Our markets are going through dynamic change.

CEO 8

CEO Marketing Hotels Long-term 8

Skip Prichard

JULY 22, 2019

He died virtually penniless in a hotel room in New York. Tesla’s partners eventually sold Tesla Electric Light Company’s patents to George Westinghouse, CEO of the Westinghouse Electric Company. says Adobe CEO Shantanyu Narayen (#7 on our list). “I He was reclusive and kept rigid habits (he worked each day from 9 a.m.

Innovation 80

Innovation Social Capital Reputation How To 80

Next Level Blog

NOVEMBER 5, 2010

  We were meeting at the Mologne House Hotel on the Walter Reed Campus.     While Paulette used to work in a marketing job for a business in Delaware, her full time job now is to make sure Stephanie gets to the three or four  therapy appointments that she has every day between 8:30 am and 4:30 pm. 

Blog 146

Blog Executive Coaching Open-book Hotels 146

Harvard Business Review

APRIL 25, 2011

Within the confines of good taste, we hope, the Brits are marketing the heck out of the wedding. For the wedding, I've seen estimates of $80 million in revenues to hotels in London and retailers selling souvenirs such as dishes, pillows, and playing cards. CEOs must beware. Not exactly.

CEO 16

CEO Apparel GDP Audience 16

Harvard Business Review

AUGUST 15, 2013

This argument was derided by IT supply-side executives such as Steve Ballmer, Carly Fiorina, and Scott McNealy, but CEOs quietly applauded it. In fact, CEOs avoid IT like the plague. Because they distance themselves from IT, CEOs don''t grasp its subtleties. million records), Wyndham Hotels (600,000 credit cards), eHarmony (1.5

CEO 8

CEO CIO Technology CFO 8

Harvard Business Review

DECEMBER 19, 2018

Some recent picks: Bloomberg article (“ Wall Street Rule for the #MeToo Era: Avoid Women At All Cost “) and Response from Jefferies CEO Richard Handler. 21c Museum Hotels. Download this podcast. The Truth As Told By Mason Buttle (by Leslie Connor). TikTok (phone app). Robert Stavins (follow on Twitter).

Hotels 11

Hotels Advertising Download Video 11

Strategy Driven

MARCH 18, 2011

The crisis that started in the housing markets has unearthed a series of cascading consequences that few companies were prepared to handle. SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. How to survive and thrive in a down economy.

Tools 56

Tools Black-Scholes Magazine Rogers 56

Harvard Business Review

NOVEMBER 12, 2018

A new study out by Spencer Stuart shows an insane number of chief marketing officers who’ve been fired during 2018. I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO.

Brand 11

Brand How To CEO Marketing 11

Terry Starbucker

OCTOBER 7, 2012

My thoughts centered around three companies – a hotel, a tech juggernaut, and a cable TV company. I recently asked him for an example of how he explains the history to his new employees, and he said all he has to do is point at the many past accolades and awards that lines the walls of the hotel.

Hotels 300

Hotels Leadership Class Video 300

Harvard Business Review

JULY 29, 2014

Twenty-six years later, having steered successful branding efforts for clients such as IBM, Ford, American Express and Unilever, she was named its Chairman and CEO. I recently sat down with Lazarus and an audience of senior professional women, to discuss personal, rather than corporate, marketing advice. He wore kilts to work.

Brand 8

Brand CEO Mission Statement Career 8

LDRLB

MAY 26, 2014

One of the things I think is most interesting is there’s a lot of old models of innovation and of strategy that I won’t say they don’t necessarily apply anymore, but they apply to very, very, almost static markets. That’s not our market position, so we don’t need to worry about it. DAVID: Yeah.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

OCTOBER 26, 2015

By now, we have all heard a great deal about marketing to Millennials. population ; they’re a big part of many companies’ market base, and pretty soon they will be the part that counts most. The New Tools of Marketing. Where do they shop? The internet. What don’t they like? Being pitched to. Insight Center.

Company 8

Company Hotels Travel Class 8

Lead Change Blog

MARCH 17, 2015

The CEO was about to begin his eighty slide State of the Company PowerPoint presentation. I was a consultant to the company and sat as a guest at a table of eight managers toward the back of the hotel ballroom. Before I could respond, the lights lowered, and the CEO started his show. We are about passion here.

Hotels 150

Hotels Morale Commitment CEO 150

Strategy Driven

JANUARY 26, 2011

As the chairman and CEO of Mzinga ® , a company that provides social software to businesses, quite literally, it’s my job to be social media savvy. A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. I’m reminded of Andrea Jung, CEO of Avon. And it does not stop there.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Similarly, Airbnb hosts rarely install the protections required at hotels, such as sprinklers and fire escapes. Zenefits’ recently-ousted CEO even created a tool that enabled its agents to skip state-mandated online training courses.

Hotels 8

Hotels Price Tactics Operations 8

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. These CEOs are what we call “insider outsiders.”

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

SEPTEMBER 21, 2015

Lotta Tindal, the chief marketing officer for the Dutch hospitality group Ervaring Hotels & Resorts, hadn’t wanted to come to the presentation, but Gerard Bakker, Ervaring’s CFO, had twisted her arm. hotel brands — and was looking for more. “Stop acting like a teenager,” he joked.

Case Study 8

Case Study Travel Hotels NPV 8

Harvard Business Review

AUGUST 18, 2016

On a recent business trip to London, I surprised the conference organizers by turning down the opportunity to stay at the posh hotel hosting the conference in favor of a rather modest Airbnb flat. The hotel was clearly much more luxurious. That makes Airbnb more valuable than most of the leading hotel chains in the world.

Hotels 8

Hotels Christensen Competitive Advantage Conference 8

Leading Blog

JUNE 6, 2013

Cusumano reflects on his five careers as the lead singer of a rock band, an Exxon research scientist and executive, a Silicon Valley entrepreneur, a filmmaker and a luxury hotel owner. The CEO creates the dream; committed employees embrace and embellish it. Address a growing market, better yet, create one. In Balance , James A.

Hotels 283

Hotels Strategic Planning Commitment Long-term 283

Harvard Business Review

MAY 29, 2017

It wasn’t long ago and, yet, in technology terms, it’s almost an eternity — ride- or hotel-sharing companies didn’t exist yet and the first generation of social media platforms were just hitting the mainstream. CEOs recognize how much their digital strategy influences business goals. But they are trying.

CIO 11

CIO Survey Strategic Planning Technology 11

Harvard Business Review

MARCH 24, 2016

A recent study by three professors at Purdue’s Krannert School of Management is part of a growing mountain of evidence of the superior and more lasting performance of companies where the founder still plays a significant role as CEO, chairman, board member, or owner or adviser. We call it business insurgency.

Company 8

Company Venture Capitalist Long-term Hotels 8

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Go for the best.

Hotels 17

Hotels Entrepreneur Advertising Case Study 17

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash. Go for the best.

Hotels 17

Hotels Entrepreneur Advertising Case Study 17

Harvard Business Review

FEBRUARY 8, 2017

Airbnb has nearly doubled its user base every year since 2012 and is now worth $30 billion — nearly as much as Marriott International, the world’s largest hotel chain. That sort of nosebleed growth has panicked a lot of big-company CEOs who live in fear of being “Uberized.”

Innovation 8

Innovation Bureaucracy IPO Bottom-up 8