Strategy Driven

JANUARY 18, 2023

Try surveying your current customers or conducting focus groups. Leverage Technology Technology is constantly evolving, and several techniques and methods can be utilized to expand your service offerings. Given the rapid advancements in technology, a plethora of options awaits you.

Strategy 110

Strategy Audience Marketing CRM 110

Great Leadership By Dan

SEPTEMBER 7, 2017

Focus groups and stay-interviews can reveal why people want to come to work every day. Your total rewards package should link to your recruiting strategy as well as your goals and objectives. Employee engagement and retention. Engagement and retention are inextricably linked. Don’t forget rewards and recognitions programs.

Succession 137

Succession Benchmarking Performance Review Handbook 137

Experience to Lead

SEPTEMBER 28, 2023

When people feel engaged and find purpose in their learning, they’re more likely to want to continue to be a part of the team and buy into the organization’s goals. Clarity about your training goals is crucial. It’s vital to ensure these are aligned with the organization’s values and goals and are also realistic and achievable.

Metrics 52

Metrics Training Benchmarking ROI 52

Tony Mayo

MARCH 10, 2010

Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences? A focus group is not a survey.

Mayo 158

Mayo Execution Executive Coaching How To 158

Harvard Business Review

APRIL 28, 2016

But effective security is driven as much by people as it is by technology. The ways those people interact with technology and each other can completely change the effectiveness of your security strategy. Online security often focuses on technical details — software, hardware, vulnerabilities, and the like.

Tools 8

Tools Engineering Rate of Return Focus Group 8

Harvard Business Review

APRIL 25, 2012

The same holds true for consumer focus groups, innovation contests, and more recently the use of social media sites to solicit feedback from consumers. A large consumer electronics manufacturer we recently worked with had launched a new hybrid TV and internet technology focused on teens. They'd certainly done their homework.

Power 14

Power Mass Marketing Focus Group Brand 14

Harvard Business Review

JANUARY 19, 2012

People in groups tend to sit back and let others do the work; they instinctively mimic others' opinions and lose sight of their own; and, often succumb to peer pressure. There is one large exception to this rule: groups that come together digitally, rather than in the real world, are often very creative, innovative, and productive.

Brainstorming 16

Brainstorming Groupthink Focus Group Power 16

Harvard Business Review

MAY 6, 2015

They’re naturals with technology and can simultaneously use their phone to order a cup of coffee at Starbucks, Instagram a photo of their name spelled incorrectly on the coffee cup, reply to a friend via text, and talk to their co-worker about the company softball tournament. This is a visual generation.

Marketing 8

Marketing How To Brand Media 8

Harvard Business Review

JANUARY 8, 2013

In terms of people, processes and technologies, Toyota and Google's YouTube have little in common. For one marketing services firm, it meant being exposed to their biggest client's development teams and sitting through technical tests and focus groups to better appreciate and understand how its products were actually designed and built.

Innovation 8

Innovation Lean Production Disintermediation Automotive 8

Harvard Business Review

DECEMBER 27, 2010

Innovation is more than whiz-bang technology; consider different strategic intents (e.g., Start with deep ethnographic research; avoid focus groups! Overall goals, a target portfolio for innovation efforts, a mechanism to allocate resources to achieve that portfolio, and clearly defined goals and boundaries for innovation.

Innovation 16

Innovation Govindarajan Disruptive Innovation Business Model 16

Harvard Business Review

AUGUST 31, 2018

Sixteen women were interviewed and seven others participated in a focus group. They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. Others wanted power in order to bring out the best in their teams and foster an inclusive culture.

Management 13

Management Tacit Knowledge Diversity Leadership Pipeline 13

Harvard Business Review

OCTOBER 23, 2014

The company had put in place advanced mobile technology that has become increasingly standard — for instance, laptops in every truck connected to the central dispatch and order system — to track the mechanics as they did their jobs. UPS is another company that’s had to sort out how visible to make its real-time performance data.

Efficiency 8

Efficiency Bottom-up Self-aware Productivity 8

Harvard Business Review

AUGUST 19, 2015

For example, I started consulting in the small business space because a client at a technology firm that provided products for small businesses suggested that I had the right skills for this field. Problems that come up are often due to a lack of clarity around that assignment’s goals, schedules and/or deliverables.

How To 8

How To Project Review Follow-up 8

Harvard Business Review

MAY 5, 2014

Now in its second year , the initiative’s goal is to create a world where no woman dies from complications during pregnancy and childbirth. Businesses gain their strategic focus from understanding the “customer” ? The vast majority of these deaths don’t have to happen, which make these losses even more tragic.

Supply Chain 8

Supply Chain Health Care Self-aware Franchising 8

Harvard Business Review

DECEMBER 18, 2012

Shared enthusiasm and beliefs are valuable assets when pushing for a goal. Health care, wireless communications, real estate, information technology, and airlines are all major industries that consistently confuse and turn off their customers, leading to mistrust and disloyalty. How could so many "experts" have gotten it so wrong?

Real Estate 8

Real Estate Wireless Industry Airlines 8

Harvard Business Review

MARCH 23, 2012

The goal is simple: put the right people with the right skills in the right work. To answer these questions, the analytics team created focus groups of senior Sprint executives and managers, who reviewed the feedback and made informed decisions based on the data. First, how can we improve the performance of our agents and teams?

Metrics 13

Metrics Parcell Call Center Productivity 13

HR Digest

NOVEMBER 9, 2023

Emerging Roles and Technologies Stay attuned to emerging roles and technologies within the industry. Conduct regular surveys, focus groups, or town hall meetings to understand employee perspectives on fairness and equity in compensation. Adapt to these changing trends and standards accordingly.

System 52

System How To Benchmarking Diversity 52

Harvard Business Review

AUGUST 16, 2016

Better-quality feedback from customers and stakeholders, often because you’re asking them to actually buy something, rather than just spout opinions in a focus group. You want to get as close to perfection in some of these technologies as possible, but the goal also has to be progress, not just perfection.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

AUGUST 23, 2016

Our goal was to uncover the right mix of messages and channels to better align and create increasingly refined customer segments. At this stage, users mature with their use of technology and turn to more technical resources to expand their knowledge. Here’s how we managed that transition at SAS.

Company 8

Company Content Information Software 8

Harvard Business Review

AUGUST 17, 2015

At the same time, technologies like selfie sticks, Fitbits, and wearable video cameras are making people comfortable monitoring their own calorie consumption, sleep patterns, heart rate, friends, family, and daily experiences. . “You just can’t get this depth of insight in a one-off focus group or survey,” Hadnot notes.

Document 8

Document Marketing Learning-by-Doing Travel 8

Harvard Business Review

OCTOBER 2, 2018

Some companies don’t have the systems and technology to segment and profile customers. The program not only makes tangible the contributions to the customer that every employee makes but also produces organization-wide alignment because everyone is working toward the same goals.

Short-term 12

Short-term Learning-by-Doing Participative Human Resources 12

Harvard Business Review

DECEMBER 13, 2016

Seeing how Atrius orchestrated the transition from being a fee-for-service provider to one that predominantly relies on value-based payment can benefit others pursuing the same goal. Instead of incrementally improving processes, the goal became replacing them and creating whole new care models. The results have been remarkable.

Health Care 8

Health Care Innovation Insurance P&L 8