Modern Servant Leader

FEBRUARY 17, 2016

America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well. Herb Kelleher who built Southwest Airlines on servant leadership, Kelleher used to say my most important leaders are my flight attendants. You read it yourself.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

AUGUST 2, 2018

It is often regarded as the kind of technology that only the most clever and most mathematically-minded people can understand and work with. But machine learning is a technological tool like any other: it can be understood on various levels, and can still be used by those whose understanding is incomplete.

Learning-by-Doing 11

Learning-by-Doing Software Technology Travel 11

Women on Business

JANUARY 24, 2011

AFTER exploring accessible connections, research those you most respect and try to cultivate a contact or, at a minimum, try to get good advice from them. Test business development, starting with advice from your banker, accountant, and lawyer. Test business development, starting with advice from your banker, accountant, and lawyer.

Press Release 100

Press Release Discount Sharpe Advertising 100

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). If you are in the business of making carburetors you are at risk of technological innovation putting you out of business.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Doing so for people who are locked out of a market is what made companies like eBay, Google, and Southwest Airlines the powerhouses they are today.

Innovation 11

Innovation Disruptive Innovation Learning-by-Doing Participative 11

Harvard Business Review

JUNE 24, 2013

This area of innovation is where mobile payment companies want to play, especially in markets where such technology is less than ubiquitous. For the uninitiated, Square offers two technologies — a card reader for merchants to use, which is called Register, and the other a mobile interface for customers to pay, which is called Wallet.

CFO 8

CFO Loyalty Technology Definition 8

Harvard Business Review

JUNE 23, 2016

Our advice therefore can’t boil down to a clear “avoid careers in a, b, and c” or “apply for jobs x, y, or z.” Congress or the European Union can throw all the regulations they want at banking and other industries, but politicians and bureaucrats are no match for today’s cognitive technologies.

Compliance 10

Compliance Drucker Banking Cost 10

Harvard Business Review

DECEMBER 27, 2013

The theme park team didn’t consult a script or seek advice from managers. Airline JetBlue has embedded this philosophy in its hiring process. Technological advances have made it much easier for companies to understand customers on an individual basis. The girl’s mother described the doll’s return as “pure magic.”.

Banking 13

Banking Airlines Compliance Bond 13

Harvard Business Review

MAY 13, 2013

As I''ve written in my previous two blog posts, our first inclination is usually to play down the potential impact of a new technology. It might consider taking the advice of NASA''s Charles Bolden Jr. The real damage comes to airlines and hotel chains, the former never robust at the best of times. Telepresence will happen.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

MAY 19, 2016

And we see many executives trying to take this advice to heart. But starting in the early 2000s, the advantages of scale were mostly eliminated, in large part because of globalization, deregulation, and the rise of digital technology. As business strategists, we see endless amounts of writing about how to achieve differentiation.

IAM 11

IAM Productivity Products Company 11

Harvard Business Review

JANUARY 19, 2018

Wilson was an industry outsider (he had previously worked as a management consultant and the head of corporate planning at an airline), whom Stemberg described as a “provocateur” and an “in-your-face kind of guy.” So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

DECEMBER 7, 2015

We invited presentations from designers of major hotels and airline lounges, who taught us about functional waiting areas and sustainable furniture and materials. Because the technology specs and operational logistics were finalized collaboratively early on, change orders were about half the typical number for a project of this size.

Health Care 8

Health Care Construction Planning Restructuring 8

Harvard Business Review

MAY 9, 2013

We released some data from our customers [at airlines], as well as data from the National Airspace System on never-before released flight times, arrival times, flight numbers, origins, arrival cities, all of these different elements. Design Marketing Technology' We are working on one that I''m particularly excited about. I think so.

Storytelling 9

Storytelling Airlines White Paper Audience 9

Frank Sonnenberg Online

JUNE 21, 2021

Change can involve the adoption of new technologies, reengineering, mergers and acquisitions, restructuring, culture blending, or any of a number of other forms. Some won’t mind taking a trip, just not in the direction you’re headed. Others will resist getting in the car at all. For most people, change is a big deal.

Hotels 124

Hotels Stress Resistance Restructuring 124

Harvard Business Review

APRIL 8, 2015

Price leadership: A no-frills airline constantly advertises the lowest fares on any route served. Deterring new providers: A professional event technology firm offers rock-bottom quotes to special events to signal its pricing power to any potential new entrants.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

NOVEMBER 9, 2015

When companies provide inconsistent digital experiences— like the airline that gave me one Customer ID on its website, then required a different identifier when my hands were full at their kiosk in the airport—then the consumer ends up with a disjointed and confusing impression of the brand.

CRM 8

CRM Loyalty Software Brand 8

HR Digest

AUGUST 1, 2019

The HR Digest: What is the most useful financial advice you’ve received? Joe works with managers and leaders at Fortune 500 companies such as NBCUniversal, General Electric, Berkshire Hathaway, Southwest Airlines, Boeing, United Technologies, and Electronic Arts. Joe Knight: The purpose of any organization is to make money.

Finance 63

Finance Metrics EBITDA Handbook 63

Harvard Business Review

SEPTEMBER 27, 2018

For example, Eton appoints its House Masters for 13 years, has a two-year handover between one master and the next, and the old master then stays at Eton for five-plus years to continue offering advice and support. British Cycling learned from the Royal Ballet to improve how they tour and McLaren to use technology better.

Organization 12

Organization Learning-by-Doing Open-book McKinsey 12

Tanveer Naseer

MAY 31, 2016

Among the companies that use this practice are Southwest Airlines, Harley-Davidson, and Whole Foods Market, which have all enjoyed sustained growth after adopting explicit practices of transparency. In that way, strategic leaders make it easy for others to share ideas by encouraging new ways of thinking and explicitly asking for advice.

Development 100

Development Argyris Learning-by-Doing Innovation 100

Harvard Business Review

APRIL 20, 2016

In a world underpinned by ever more powerful, affordable, and public technology platforms, software is still king. By understanding what Disney did well that others did not, the team envisioned using technology to create personalized visits with less friction: no turnstiles, shorter waits, and less zigzagging through the park.

Software 8

Software Company Airlines Business Model 8

Strategy Driven

MARCH 11, 2011

In my opinion, deregulation, as a whole, has worked negatively upon business and society (banking, airlines, trucking, and broadcasting), and the SEC is no exception. In my opinion, Congress should look at re-regulating certain industries (oil & gas, utilities, airlines, banking, trucking, broadcasting). Congressional Hearings.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

DECEMBER 20, 2016

The UN also agreed to slash emissions from the airline industry. Renewables have been trouncing fossil fuels for a few years as the costs of the newer technologies have dropped remarkably fast. Many banks heeded the advice, pulling funding from coal. This week, Canada announced it would tax carbon nationally by 2018.

Energy 8

Energy Banking Chemicals Globalization 8