Next Level Blog

NOVEMBER 16, 2015

Like a lot of people reading this post, I’ve spent a good part of the past weekend trying to process what happened in Paris last Friday night (and Beirut a few days before and the apparent bombing of a Russian airliner over the Sinai a few weeks before that). I was in Cancun on a business trip.

Simon 100

Simon Airlines Hotels Workshop 100

Marshall Goldsmith

MARCH 28, 2016

On American Airlines alone I have over 11 million frequent flyer miles. While I respected and appreciated everything I heard from the HR leaders at the conference, I believe they were missing the most important factor in employee engagement – the person who is doing the work. Most flight attendants do a great job.

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Airlines Video Human Resources Blog 70

Marshall Goldsmith

JULY 19, 2016

On American Airlines alone, I have over 11 million frequent flyer miles. While I respect and appreciate everything I hear from the HR leaders at these conferences, I believe we are missing the most important factor in employee engagement – the person who is doing the work. Most flight attendants do a great job. What is the difference?

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Video Airlines Human Resources CEO 70

Women on Business

JANUARY 11, 2011

This week I am presenting at a wonderful conference- Linkage. Often this meant trying to read Mapquest directions while driving on a highway or in the dark. Success Factors Essential to the Advancement of Women in Business It is amazing! It is amazing, after all the has. Do You Have Success Amnesia? Some say life is a.

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Press Release Succession Discount PR 160

Modern Servant Leader

OCTOBER 9, 2012

On a recent flight on Southwest Airlines, I read in their magazine an article by the current CEO of Southwest, who stated they make it a practice of hiring people with a “Servants Heart.” While this seemed easy among those who knew me, at conferences it seemed more challenging.

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Servant Leader Mission Statement Greenleaf Leadership 189

General Leadership

APRIL 12, 2014

Its 9:45am at Chicago’s O’Hare International Terminal as American Airlines Flight 1693 hums patiently at Gate K18 on the snow-covered ramp as passengers take their seats. Curator Posts airlines american communicating disney fritz Planning sharing strategy trajectory Vision' You’ll be seeing great sights!

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Airlines Proposal Planning Travel 410

Modern Servant Leader

OCTOBER 3, 2011

As the Catalyst East leadership conference approaches, I’m excited to finalize my preparations. Many conferences provide Tracks (such as these Labs Tracks at Catalyst ) to simplify this for you. Conferences are great for networking, but only if you invest a little effort. Leave a copy with them. Tablet or netbook.

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Conference Hotels Leadership Document 192

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

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Blog Middle Management Talent Management Human Resources 157

Steve Farber

AUGUST 23, 2016

It’s a bit different from Michigan, especially in the wintertime, and I was desperately trying to get back there after my conference with the Jims. He walked me over to a small conference area in the corner of his corner office, and this time I did sink down into a beautiful, rich, brown leather chair. Steve,” he said.

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Real Estate Travel Conference Airlines 40

Harvard Business Review

APRIL 26, 2011

That's exactly what Portuguese airport operator ANA Aeroportos de Portugal did in its quest to attract more major airlines and connecting routes. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well. The team kicked off by conducting in-airport interviews with travelers.

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B2B Airlines Travel Stage-Gate 15

Harvard Business Review

APRIL 4, 2012

The story goes back to January 21, 2009, during Cook's inaugural conference call with investors after Jobs announced his medical leave of absence. The very first question, Lashinsky reports, was from an analyst who wanted to know whether Cook might replace Jobs permanently and how the company would be different if he did. "We

Banking 20

Banking Airlines Retail Advertising 20

Harvard Business Review

DECEMBER 21, 2010

Similarly, at a Future Agenda Conference in August, much of the conversation was about "less variety." Even automobile companies and airlines seem to have learned this lesson. As one professor noted,". fewer choices provide higher levels of satisfaction.".

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Productivity Products Supply Chain Airlines 15

Harvard Business Review

AUGUST 19, 2011

Premium airlines like Cathay offer an experience much more akin to the way we perceive air travel used to be: back when flying was an event, rather than riding a bus that just happens to have wings. Because of this, airlines can tolerate risqué and cheeky branding — they can even thrive under it. Not bad for an imaginary airline!

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Airlines Advertising PR Brand 9

Harvard Business Review

JULY 20, 2016

After all, investment analysts at JPMorgan Chase are assigned to monitor specific industries, speak up in companies’ quarterly conference calls, help execute deals and transactions, and advise corporate clients. I believe he should tell his bank’s corporate clients to follow suit.

Long-term 8

Long-term Airlines Health Care Short-term 8

Harvard Business Review

DECEMBER 19, 2011

Recently, at a conference of marketers and brand specialists, I learned about a fast-growing company called Kulula Airlines, sort of the Southwest of South Africa. If that's not moving from adequate to amazing, I'm not sure what is. And it's a great example of an entrepreneur who built an enterprise around something "extra.".

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Airlines Mission Statement Sharpe Brand 16

Harvard Business Review

NOVEMBER 6, 2015

This way at least you’re in the right country if you end up in a queue longer than the line for the ladies’ room at a SHRM conference. but by calling the airline’s customer service line. Try to clear customs at your destination, not en route. Never take the last plane home. Know who can help you.

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Travel Hotels Airlines How To 8

Harvard Business Review

MAY 1, 2015

So they also crossed out restaurants, bars, and conference facilities — amenities most travelers rarely use. Typically, competing hotels fill as many as 70% of their rooms long in advance with mass bookings for conferences, corporate rates, and airline personnel at large discounts.

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

JANUARY 26, 2011

On January 25, the South African Institute of Chartered Accountants held a press conference to call attention to a new framework for integrated reporting (reporting sustainability information alongside financial information in companies' filings).

Long-term 14

Long-term Sample Report Pharmaceuticals 14

Harvard Business Review

JULY 26, 2017

For example, registering for a conference or event, adding it to your calendar, and booking the hotel and flight — on their own each of these things may not take much time, but taken together, they all add up. Calling an airline to change seat assignments for the following day while you are in all-day meetings.

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Delegation How To Airlines Hotels 13

Harvard Business Review

SEPTEMBER 18, 2013

A growing number of business conferences are focusing in on the topic of compassion at work. There’s the Changing Culture in the Workplace Conference. Don’t look now, but all of a sudden the topic of compassionate management is becoming trendy. There’s the International Working Group on Compassionate Organizations.

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Management Senge Call Center Bottom-up 14

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

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Press Release Discount Sharpe Advertising 100

Harvard Business Review

MAY 13, 2015

.” In other arenas, the FAA is partnering with pilots and industry to collaboratively develop solutions — like CTOP, the Collaborative Trajectory Options Program, a recently launched flight rerouting initiative that gives airlines more flexibility and the FAA more information with which to make decisions.

Transportation 8

Transportation Entrepreneur Wireless Airlines 8

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. We had more people at our conferences for several years that followed that.

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Greenleaf Servant Leader Leadership Learning-by-Doing 125

Skip Prichard

MARCH 3, 2021

We see the slick presentations, the perfect press conferences, the polished speakers reading teleprompters, the perfectly-perfect everything. Ed Bastian of Delta Airlines comes to mind. We Don’t Want Perfection. Many of us are jaded about what we see. And we just take it in and wonder what’s true, and what’s fake.

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Brand Storytelling Trends Content 118

The Horizons Tracker

NOVEMBER 23, 2020

Similarly, business travel not only provides a healthy proportion of passenger numbers, but a large proportion of airline profits, not to mention the numerous ancillary businesses, from hotels to conference providers, that rely on professionals getting out and about.

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Reis Transportation Real Estate Tourism 80

Harvard Business Review

MAY 13, 2013

The Apple TV will whisk us to work, to school, to conferences, to the city, to Second Life, to our memory palace and virtual library, to shared worlds like Eve and Halo. The real damage comes to airlines and hotel chains, the former never robust at the best of times. But even great management cannot protect these airlines.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

FEBRUARY 10, 2014

Exposing people to a conference, a few speeches, or a bit of training isn’t enough to fuel scaling. The most effective campaigns stir up “hot” emotions in people (pride and anger are especially effective) and then channel that energy and passion into “cool” (clear and step-wise) actions. Connect people and cascade excellence.

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Case Study Pharmaceuticals Airlines Hotels 11

Harvard Business Review

DECEMBER 20, 2012

A high-status organization confers respect, recognition, and a sense of worth on employees, and that provides meaning at work for some. Companies like Southwest Airlines go out of their way to create a company atmosphere where people feel they belong. For some, that moment is worth all the grueling nightshifts.

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Self-aware McKinsey Learning-by-Doing Airlines 11

Skip Prichard

FEBRUARY 24, 2021

He and I both like the definition that Herb Kelleher, the former CEO of Southwest Airlines, once uttered: “Culture is what people do when no one is looking.”. This is so important…I often say the worst thing a senior team can do is lock themselves in a conference room and decide what the culture is today. ” -Herb Kelleher.

Open-book 101

Open-book Learning-by-Doing Definition Company 101

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. We had more people at our conferences for several years that followed that.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

Harvard Business Review

JULY 13, 2016

At a recent conference we attended, a major social media app’s spokesman proudly asked the audience of technophiles, “Do you remember the last time you were bored with nothing to do? Take a moment for that number to set in. Imagine the impact those vacations could have on the U.S.

Stress 8

Stress ROI Short-term Travel 8

Harvard Business Review

DECEMBER 4, 2015

The American climate activists who have flocked to the 2015 United Nations Climate Change Conference in Paris this week tend to have one thing in common: many own the “it” car for their tribe, the VW Jetta Wagon TDI. At 49 MPG, the Jetta does better than many hybrids, and drives German, too. Of course not.

PPM 8

PPM Policies Engineering Airlines 8

Harvard Business Review

AUGUST 27, 2015

In a world where cars can drive themselves and passengers don’t need to look at the road, we can imagine cars being built around conference tables. We can even imagine bedrooms on wheels, where passengers looking to go long distances hire a car for a night, go to sleep, and arrive upon waking in their destination.

Automotive 8

Automotive Transportation Brand Efficiency 8

Terry Starbucker

AUGUST 12, 2010

No press conferences. Deborah, I’ve always heard that Cathay was a great airline, and this certainly confirms that. (I Hopefully, within the organizations that employ them, this professional behavior is rewarded and celebrated. But usually, that’s as far as it goes. No viral Facebook campaigns. No Twitter avalanches.

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Media Blog Taylorism Taylor 278

Harvard Business Review

JUNE 2, 2016

Often, when I’m asked to give a speech on strategy at some company event or conference, I find that one of the other speakers is a former professional sports player. Yet, building a community is something else than a race or a contest to hire “exceptionally talented” people.

Sports 8

Sports Management Competitive Advantage Mintzberg 8

Harvard Business Review

JUNE 7, 2012

Buyers increasingly expect to check with their peers before they'll purchase from a company — using social media, peer communities, old fashioned live events and conferences, personal and professional networks, and other connective tools. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 15

Reference Tips Media Case Study 15

Harvard Business Review

JUNE 7, 2012

Buyers increasingly expect to check with their peers before they'll purchase from a company — using social media, peer communities, old fashioned live events and conferences, personal and professional networks, and other connective tools. This means they want to talk to your customers. Social media understands this and facilitates it.

Reference 12

Reference Tips Media Case Study 12