Harvard Business Review

APRIL 5, 2022

Lessons in enterprise AR’s potential from China Southern Airlines.

Airlines 17

Airlines Operations Supply Chain Productivity 17

Eric Jacobson

NOVEMBER 3, 2020

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the new book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 65

Skills Company Shaw Crisis 65

Great Leadership By Dan

JUNE 16, 2012

Guest post by Rick Lash, from the Hay Group: The matrix has often been described as a new type of organizational structure that is flatter, more interconnected, more global and more innovative. Innovation and the Ghost Organization. Dinosaurs in an Asteroid Storm. They make bold connections outside their own area of expertise.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Eric Jacobson

FEBRUARY 1, 2021

“In the next ten to fifteen years, rapid change in a post-pandemic world and emerging technology will revolutionize nearly every job, eliminate some, and create new forms of work that we have yet to imagine,” says Deanna Mulligan , author of the book, Hire Purpose: How Smart Companies Can Close The Skills Gap. It is the entire world.

Skills 50

Skills Company Shaw Crisis 50

First Friday Book Synopsis

JANUARY 31, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

Airlines 70

Airlines Entrepreneur Globalization Innovation 70

The Horizons Tracker

JULY 21, 2020

Thankfully, for all of the challenges we’ve had with connectivity and so on, the technology infrastructure has largely supported the transition, and the rollout of 5G and continued development in areas such as augmented reality and telerobotics promise to make more of the work we do possible remotely. The future of work.

Long-term 93

Long-term Travel Airlines Technology 93

In the CEO Afterlife

SEPTEMBER 8, 2015

Thanks to technology, we have access to an endless source of data at our fingertips, at any place and at any time we choose. Technology gives us more and more data, but analyzing and understanding ‘more and more’ is arduous and time consuming. Now, I don’t want anyone to think that I don’t value information technology.

Power 100

Power Competitive Advantage Airlines Information 100

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers? 6) Give trust away.

How To 110

How To Airlines Media Innovation 110

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

SEPTEMBER 26, 2013

But since deregulation in 1978, airlines in the U.S. airlines filed for bankruptcy. Airlines suddenly leveled off. The turnaround can’t be attributed to a bold, Da Vinci-esque initiative such as new carbon fiber aircraft, the pioneering of new markets or even low-cost innovation. airlines earned an estimated $12.4

Airlines 8

Airlines Industry Transportation Travel 8

Harvard Business Review

MARCH 20, 2014

In the case of Malaysia Airlines Flight 370, the most impressive fact few reporters choose to explore in any depth is that the Boeing 777’s engine was capable of communicating long after the pilots went silent. Because the airline had the option, but declined , to pay about $10 per flight for real-time access to it.

Airlines 8

Airlines Supply Chain Management Engineering 8

Mills Scofield

APRIL 15, 2014

If I’m going to fly, I have to trust the airline to have sane, sober, skilled, alert pilots. As we let ourselves be vulnerable, we also leave ourselves more open to new ideas, new ways of thinking which leads to empathy and innovation. CS : Yes, I didn’t need to trust them personally, just professionally.

Efficiency 132

Efficiency Energy Senge Resources 132

Harvard Business Review

JUNE 13, 2017

One big reason why is that hospitals purchase technologies without requiring that they communicate with each other. Yet these technologies rarely share data, let alone leverage it to support better clinical care. But in health care, few things work as expected. How did we get here? But we are far from where we should be.

Technology 8

Technology Health Care Wireless System 8

Harvard Business Review

DECEMBER 2, 2015

Southwest Airlines receives a job application every two seconds. Given the talent shortage facing our industry, you’d think we’d be tempted to snap up many of those candidates, particularly ones with backgrounds in engineering and technology.

Airlines 8

Airlines Review Engineering Career 8

Harvard Business Review

MAY 28, 2015

Technologies like 3-D printing, robotics, advanced motion controls, and new methods for continuous manufacturing hold great potential for improving how companies design and build products to better serve customers. Why are older incumbent firms slow to adopt new technologies even when the economic or strategic benefits are clear?

Technology 8

Technology Depreciation Christensen Short-term 8

Harvard Business Review

APRIL 11, 2017

When a CEO announces a major initiative to foster innovation, mark your calendar. Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Are people moving from the innovation lab or pilot test team to help with the roll-out?

Project 11

Project Innovation Press Release Survey 11

Harvard Business Review

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 14

Airlines Strategy Business Model Metrics 14

Strategy Driven

JANUARY 21, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Remove them and you will find more time to focus on innovation. Innovate quickly. Innovate constantly. Get strategic.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

JUNE 22, 2012

The point is, if you can think, you can innovate. You can be the one who figures out that putting the TV in everyone's airplane seatback could make for a great new airline. Here are a few examples where a simple twist on an existing paradigm changed everything — often in complicated technological businesses. Better Planet.

Innovation 15

Innovation Retail Airlines Technology 15

Harvard Business Review

JANUARY 31, 2014

Research by Hal Gregersen and Jeffrey Dyer in fact shows that questioning is one of the behaviors that successful innovators share. So I’ll pose a question now: What questions should corporate innovators use to increase their odds of success? It is the innovator’s job. What problem is the customer struggling to solve?

Innovation 11

Innovation Disruptive Innovation Learning-by-Doing Participative 11

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. A year later, we did acquire them — but rather than swallow RelayHealth whole, we wanted to preserve its innovative DNA and disseminate it across our company.

Health Care 8

Health Care Innovation Airlines Retail 8

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). Often innovative solutions can be found if you expand the scope of what you see as the system. Dr. Deming talked about these same ideas.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. For me, the point of his story was simple but profound: empathy is the engine of innovation. These are exactly the sorts of soul-destroying experiences that energize innovators.

Innovation 8

Innovation CEO Benchmarking Airlines 8

First Friday Book Synopsis

JANUARY 28, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

Entrepreneur 75

Entrepreneur Globalization Innovation Project 75

Harvard Business Review

JANUARY 16, 2015

At a reception for JetBlue’s most frequent Mosaic flyers, I had the opportunity to listen to the airline’s top management discuss its ambitions to improve operations and enhance customer experience. As both a technology and retailer innovator — not unlike Amazon! Customers Information & technology Innovation'

Competitive Advantage 8

Competitive Advantage Airlines Retail Supply Chain 8

Harvard Business Review

JUNE 7, 2013

The digital marketer who effectively runs Qantas Airlines'' highly regarded — and very successful — loyalty program has an unusual iPad problem. Flight attendants on Australia''s flagship carrier can now get up-to-the-minute data on the airline''s most elite and valued frequent flyers displayed on their onboard tablets.

Marketing 8

Marketing Airlines Workshop Loyalty 8

Harvard Business Review

APRIL 13, 2015

After a morning innovation workshop at the bucolic R&D campus of a top-tier but tradition-rich technology giant, the lunchtime conversation with the Lab’s leadership turned strategic. How should they better prioritize innovation? These Labs were filled with talented technologists and innovators.

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. It told how American Airlines and others had introduced systems to help their customers choose their products and services. These "channel" systems helped steer business to American Airlines.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

FEBRUARY 4, 2015

To see that larger picture, let’s locate Apple within its larger context as a once disruptive innovator that’s now essentially an incumbent. A fundamental tenet of disruptive innovation is that established firms normally do not react to disruptors. And for a good reason.

Report 8

Report Disruptive Innovation Banking Insurance 8

Harvard Business Review

FEBRUARY 16, 2011

However, many companies don't realize that yoking strategy with operational effectiveness can lead to innovative business models. However, it used a motion-sensing technology to create a new kind of controller, which was novel and reduced the difficulty of playing games. didn't offer peanuts to passengers on short-haul flights.

Airlines 10

Airlines Real Estate Operations Business Model 10

Harvard Business Review

APRIL 25, 2016

It’s even become a noun of sorts — uberization — which people use to describe a disruptive change to a staid industry ripe for innovation (though, to be sure, the popularization of the word “disruptive” means that it is often used in ways that the concept’s author , Clay Christensen, didn’t intend).

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

JUNE 28, 2016

Over the last 15 years, Internet giants have built platforms or utilities on top of the Internet that make innovation easier and faster. APIs are a technology that allows firms to interact and share information with other firms at an unprecedented scale. What does the availability of re-usable infrastructure do for digital innovators?

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

JUNE 22, 2011

And within another 15, the nascent automobile industry found itself rocked by yet another innovation: Henry Ford's system of mass production, which obliterated hundreds of competitors who could not produce cars as quickly or cheaply. innovators. Innovators, however, can either be linear or non-linear. entrepreneurs.

Heron 15

Heron Shaw Entrepreneur Innovation 15

Harvard Business Review

MARCH 10, 2015

Aggressive moves by airlines to migrate frequent flyer metrics from miles flown to dollars spent have caused bargain-hunting road warriors worldwide to whine about “disloyalty programs.” Airlines have clearly calculated that customers who spend more are more valuable to them than customers who fly more.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

MAY 30, 2014

Southwest Airlines’ decades-long strategy of “short-haul, high-frequency, point-to-point, low-fare service” produced what was not only one of the best-performing airlines in the U.S. For example, deregulation killed off icons in the airline business such as Pan Am and TWA. When Innovation Is Strategy. Strategy'

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

MAY 30, 2017

health care system, a new wave of analytics and technology could help dramatically cut costly and unnecessary hospitalizations while improving outcomes for patients. How the most innovative providers are creating value. Photo by Matthew Payne. While debate drags on about legislation, regulations, and other measures to improve the U.S.

Health Care 11

Health Care System Technology Airlines 11

Strategy Driven

NOVEMBER 7, 2011

Business Improv: Experiential Learning Exercises to Train Employees to Handle Every Situation with Success by Val and Sarah Gee The secret to business growth is right before your eyes – it’s the creativity and innovation percolating in each one of your employees every minute of every day. Business Improv !

Strategy 70

Strategy Kotter RASCI Motivation 70