Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. I have been in those positions in my career, asking that same question after a big mistake: To Fire Or Not To Fire? That’s more human leadership. Leadership' I mean, WAY off.

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Leadership Airlines Company Career 275

Lead from Within

APRIL 14, 2020

Leaders need to know how to positively re-engage and refocus their people. At the core of leadership is the leader’s responsibility to calm people down and engage them in a way that provides comfort and assurance along with honesty. Recently the CEO of Southwest Airlines took a 10 percent pay cut to help their employees out.

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How To Airlines Uncertainty Creativity 218

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Airlines Open-book Customer Loyalty Competitive Advantage 59

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

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Energy Crisis Absenteeism Leadership 52

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

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Leadership Education Short-term Competitive Advantage 227

Lead Change Blog

SEPTEMBER 12, 2017

Positively affecting the lives of others is one of the most rewarding things leaders can do. Care about your employees and help them see a positive vision of the future, not just for the company, but for themselves. We spend more time with our coworkers each day than we do with our families. All are servant-led.

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Blanchard Airlines Survey Company 238

The Center For Leadership Studies

MARCH 29, 2021

Here is what I observe when that happens: I have one “kid” who can barely hear my dad’s name without tearing up with positive sentiment. He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. I have two others that aren’t far behind.

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Leadership Document Airlines Learning-by-Doing 95

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. An employee in great service culture such as predominates at Nordstrom or Zappos or the Ritz-Carlton Hotel Company is expected to take positive, creative action on behalf of others.

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Airlines Mission Statement Customer Loyalty Mayo 108

Modern Servant Leader

OCTOBER 24, 2014

Background: This post is part of a series defining the principles of Servant Leadership via the acronym SERVANT ( Selfless , Empathetic, Resolute, Virtuous, Authentic, Needful and Thorough). For more, visit the overview at this link or sign up for the free online course, Servant Leadership 101. Share this quote on Twitter | LinkedIn ].

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Servant Leader Greenleaf Airlines Definition 210

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. We want to make a great impression and stand out in the most positive light. I am the combined effort of everyone I’ve ever known. Chuck Palahniuk, Invisible Monsters.

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Succession Restructuring Airlines Constraint 235

Great Leadership By Dan

JULY 6, 2020

They will constitute our leadership moments. I offer the following story in the spirit of us staying focused on our personal leadership opportunities, be they born of position, status, rank, reputation, health or wealth and in the service of our acting as we and those we might lead would hope. Doom arrived on a bun.

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Travel Crisis Airlines Follow-up 269

Lead Change Blog

MARCH 13, 2015

His leadership skill, coupled with his dynamic personality, dedication to higher purpose, love for his people, and will to succeed, as well as his lack of ego, has made Southwest a very successful company. At Times of Leadership Transition. That is also true in leadership.

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Planning Succession Airlines Training 150

Lead Change Blog

DECEMBER 7, 2017

Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Imagine a business class in which you have guest lecturers from firms such as Apple, Spanx, and IDEO all talking about how they use laughter in leadership. Good relationships are bolstered by a sense of humor.

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Aaker Bond Goleman Emotional Intelligence 251

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 125

Kevin Eikenberry

JANUARY 2, 2013

I travel enough to have lots of travel and airline stories. Overall, I have as many positive ones as negative ones. In fact, I am typically very productive on airplanes, even when the seating space is tight. Today, however, I want to talk about one of “those” travel days. This particularly interesting travel happened about [.].

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Airlines Travel Positioning Productivity 192

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

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Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

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Servant Leader Mission Statement Greenleaf Leadership 189

Great Leadership By Dan

OCTOBER 15, 2015

On the first point, people need look no further than restaurants and airlines. Southwest Airlines is a great example; flight attendants and pilots joke all the time. Contrast this with virtually all other American airlines, whose people sport grim looks and often act irritably with customers. Which airlines perform the best?

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Airlines Human Resources Mayo Politics 120

Skip Prichard

OCTOBER 21, 2019

Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. This chapter offers thirty lessons as a reflection of my leadership experience. Leadership Tip: Learn how to make small steps while dreaming big. Leadership is not a dictatorship. Oleg Konovalov.

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Leadership Diversity Learning-by-Doing Licensing 87

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 100

In the CEO Afterlife

JULY 2, 2013

Airlines, cable providers, telecommunication firms, and credit card companies promise customer service every day. That can mean re-designing the traditional marketing department to include an infrastructure for social media, and a chief content officer position. Promising service is easy. Few deliver it.

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Marketing Levitt Telecommunications Brand 257

The Empowered Buisness

NOVEMBER 29, 2013

While there are many classic leadership books that are still relevant today – like Good to Great and 7 Habits of Highly Effective People – and a flooded market of other business books , I wanted to share …. Synchronicity: The Inner Path of Leadership. Quiet Leadership: Six Steps to Transforming Performance at Work.

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Books Leadership Open-book Learning-by-Doing 113

Skip Prichard

OCTOBER 12, 2020

It’s about turning negative into positive and finding the glass half full. It sounds fluffy but self-care is like putting on the airline mask. Leadership Tip: Know your leadership style and the circumstances where you are at your best. Boost Your Positive Intake. How do you cultivate it? It kept us connected.

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Open-book Self-aware Books Airlines 143

Lead from Within

JUNE 9, 2018

“When people are placed in positions slightly above what they expect, they are apt to excel.” ” Branson believes if he had said, “Oh, I am a businessman,” he would never have gone into the airline business. THE LEADERSHIP GAP. A Leadership Manifesto: A Guide To Greatness.

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Succession Learning-by-Doing Airlines Career 135

The Recovering Engineer

JUNE 16, 2011

I’m sitting in an airline lounge at LAX, and I’m reflecting a bit on my week as I wait to board a red-eye flight back to Indianapolis. On the guitar, I now know how to make my left hand do the finger positions to do a number of chords, and I can play them acceptably. Other times I struggle. Photo by Rebecca L.

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Airlines Learning-by-Doing Skills Training 188

You're Not the Boss of Me

OCTOBER 5, 2014

Perhaps it is that many of us, when we think of the term Servant Leadership, take this subservient perspective (a.k.a. So, if you have been leaning in that direction when you think about the notion of Servant Leadership, I have some good news for you. So, is servant leadership for the faint of heart? It’s about…. I’d say no.

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Environment Servant Leader Leadership Airlines 66

Cooperperson

SEPTEMBER 12, 2022

Written by Ellen Cooperperson, Best-Selling Author, CEO, Leadership Coach, and creator of Connect U. “I My case led to changing, among other things, job titles, like draftsman to graphic artist, airline stewardess to flight attendant, and manpower to human resources.

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Chief Executive Officer Self-aware Education Airlines 78

Leading Blog

JANUARY 14, 2019

As a result, they are viewed as having less leadership potential. You establish a distinctive competitive position by amplifying your strengths, rather than engaging in knee-jerk efforts to imitate your competition. American Airlines competes against Skype and WebEx, not just Delta and United.”.

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Creativity Benchmarking Learning-by-Doing Construction 270

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Even positive change produces stress. Change-friendly is also about leadership. Not leadership by title and certainly not leadership by command or control. Rodger Dean Duncan says, “Change is not the enemy.

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Hotels Stress Resistance Restructuring 124

Leading Blog

JULY 25, 2019

They have money, customers, data, employees, suppliers, partners, and infrastructure -- which put them in a perfect position to transform new ideas into concrete, value-creating, successful offerings. Learn more at sunordic.org. * * * Like us on Instagram and Facebook for additional leadership and personal development ideas. * * *.

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Innovation Organization Bottom-up Airlines 223

Lead Change Blog

FEBRUARY 17, 2016

When I first met then Southeast Airlines CEO, Herb Kelleher, we were both working the booth at the 1997 BookExpo at Chicago’s McCormick Center. Southwest Airlines’ Crazy Recipe for Business and Personal Success, had just been released. Fun Leaders Are Real. Kevin and Jackie Freiberg’s great book, Nuts! Fun leaders are about light.

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Six Sigma TQM Airlines Wilde 150

Modern Servant Leader

FEBRUARY 28, 2012

Branson is the founder and head of Virgin Group (including Virgin Atlantic Airlines, Virgin Megastores and literally hundreds of other organizations). Similar to Bill Clinton’s Giving , Branson covers dozens of positive examples to support his case. And that is where my servant leadership take comes in. His perspective?

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Books Servant Leader Review Airlines 199

Lead Change Blog

JULY 17, 2015

When Southwest Airlines employees tell of CEO Gary Kelly’s dressing as KISS for their annual Halloween party, they are really saying, “We are supposed to have fun.” Leadership connections are similar to electrical connections. Employees are much more focused when they can operate from a wholesome, solid (no BS) position.

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Airlines CEO Storytelling Learning-by-Doing 150

Lead Change Blog

JULY 29, 2016

Journal about it, and collect any positive feedback provided from others about your work. Again, to cultivate the deepest sense of life purpose, keep a journal and reflect on the positive impact you’ve had on others. Every job helps somebody somehow. Think about the social value you provide. How do I know this is working for me?

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Audience Airlines Bond Bottom-up 150

Lead Change Blog

FEBRUARY 12, 2015

While employees choose to be happy, those sourcing positive emotional strength are typically employees bolstered by a supportive, affirming environment. At the annual Southwest Airlines Halloween party, CEO Gary Kelly showed up dressed as KISS. Add sprinkles to your leadership! Sprinkles Are Colorful and Fun.

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Open-book Airlines CEO Hotels 150

In the CEO Afterlife

AUGUST 5, 2015

It is one thing to diversify, as per their acquisitions of Keebler and Pringles , but quite another to exploit a valuable brand asset by slapping ‘K’ on products that fail to build or live up to Kellogg’s Special K’s core positioning. There are endless ways to engage without giving up on your brand’s core positioning.

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Brand Airlines Bottom-up Marketing 100