Harvard Business Review

NOVEMBER 23, 2011

The promotion was arguably in poor taste given the global economic downturn, but was also inargueably and acutely insensitive given the airline's current labor relations standoff with the unions representing its pilots, engineers, baggage handlers and caterers. Why airlines? And Qantas makes three.

Airlines 15

Airlines Media Travel Marketing 15

HR Digest

OCTOBER 17, 2020

Household income and savings are ultra-low in most global markets. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). 80% of American workers live paycheck to paycheck.

Short-term 59

Short-term Committee Incentives Long-term 59

HR Digest

OCTOBER 17, 2020

Household income and savings are ultra-low in most global markets. In worst hit parts of the world (especially Italy and China) many announcements have focused on compensation reduction for senior executives (especially in the hospitality, automobile and airline industries). 80% of American workers live paycheck to paycheck.

Short-term 52

Short-term Committee Incentives Long-term 52

Harvard Business Review

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. The problems arise when projects need to be transferred to the business units for a large-scale launch. The problem isn’t that large companies lack good ideas. Is there enough communication?

Project 11

Project Innovation Press Release Survey 11

LDRLB

MAY 26, 2014

Actually, this project started probably three or four years ago when Paul’s last book came out, which is called Jumping the S-Curve. If you’ve been waiting for them to enter the market and start to establish their customers before you do anything, you’ve now waited too long.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Strategy Driven

NOVEMBER 27, 2010

Distinguished Guests Robert Crandall, Former CEO, American Airlines Tony Fernandes, CEO, Asia Air John Krafcik, CEO, Hyundai Motor America Anand Mahindra, Vice Chairman & Managing Director, Mahindra & Mahindra Elon Musk, CEO, Tesla Motors David Neeleman, Founder, JetBlue Dr.

Transportation 50

Transportation Execution Simon Newsletter 50

Harvard Business Review

NOVEMBER 23, 2015

Marketing has entered its “uncanny valley” moment. Some marketing efforts give off the same vibe, like that creepy feeling when a casual online search leads to a glut of ads for the same pair of boots or getaway destination. Sales & Marketing. And that’s off-putting. It’s worth trying to get right.

Marketing 8

Marketing Content Supply Chain CRM 8

Strategy Driven

JANUARY 21, 2011

SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Consider these 11 ideas from the Radical Times Webcast series by SAS Marketing Director Jonathan Hornby: 1. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Harvard Business Review

APRIL 26, 2011

Companies like Salesforce.com, Philips, and Oracle have appointed chief customer officers, while many other B2B players have embarked on enterprise-wide efforts to improve their marketing, sales, and support interactions. Their findings quickly confirmed that ANA's focus on its customers' customers would benefit the airlines, as well.

B2B 14

B2B Airlines Travel Stage-Gate 14

Harvard Business Review

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. As a spokesperson said, “Pepsi was trying to project a global message of unity, peace, and understanding.

Airlines 13

Airlines Brand Video Operations 13

Steve Farber

AUGUST 23, 2016

The airline was having enough trouble negotiating their pilot contracts let alone getting cooperation from the supreme powers that be, so I bugged out to wander the concourse and pump a little blood into my travel weary brain cells. The sea air mixed with fine sand always found its way in with or without the security code.

Real Estate 40

Real Estate Travel Conference Airlines 40

Kevin Eikenberry

JANUARY 22, 2011

Five Keys to Better Decision Making in Meetings Why I Blog Tag Cloud Popular Posts Recent Comments 360 assessment attitude change choice coaching confidence corporate leadership decisions executive leadership expectations feedback goals innovative leadership inspiration leadership leadership activities leadership activity leadership development leadership (..)

Creativity 183

Creativity Workshop Blog Video 183

Harvard Business Review

APRIL 3, 2015

” These case studies are legendary among marketers. For marketers in the digital age, negative customer feedback that takes on a life of its own is a nightmare. I’m no road warrior, but I do clock an average of 100,000 miles a year, meaning I have some elite status on various airlines. Motrin Moms. Dell “hell.”

Media 8

Media Airlines Travel Brand 8

Harvard Business Review

APRIL 25, 2016

Airline operations are a huge optimization challenge. Rather, they focus on creating a market where people with cars can connect with people who need rides. Nothing is pre-planned and everything is left to the market to come up with efficient solutions. Consider that the holidays are the busiest time of year for airlines.

Organization 8

Organization Airlines Constraint Power 8

Harvard Business Review

AUGUST 7, 2018

Worldwide, ownership exceeds 100 million units and is projected to reach 225 million by 2020. If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands.

Travel 9

Travel Industry Hotels Airlines 9

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Their advice can be invaluable.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

JUNE 28, 2016

Companies can also rent their business applications (for accounting and finance, human resource management, marketing and sales, collaboration, project management, and so forth) on-demand from companies like Microsoft, Salesforce.com, Workday, Hubspot, Yammer, Dropbox, Basecamp and others. Provides access to experts or mentorship.

Entrepreneur 9

Entrepreneur Airlines Construction Short-term 9

Harvard Business Review

SEPTEMBER 25, 2012

The reforms include changes to retail, airlines, broadcast and power sectors. Here are some considerations for businesses contemplating a Go-to-India strategy: Market Selection. How do you build trust and verify the integrity of the market participants? trillion market. What are your competitors planning? Inclusivity.

Retail 15

Retail Supply Chain Business Model Globalization 15

Harvard Business Review

MAY 9, 2013

GE, perhaps more than any other major company, is dedicated to the use of data visualization as a key part of its marketing and communications efforts. In trying to do that, the marketing communications brand group is always searching for compelling ways to bring these challenges to life. And how do you define success?

Storytelling 9

Storytelling Airlines White Paper Audience 9

Harvard Business Review

NOVEMBER 20, 2018

It is their control and use of this data that has enabled the likes of Google, Amazon, Alibaba, and Facebook to dominate online markets. Another option that consumers might take would be to follow the approach being explored by Solid, a project led by Tim Berners-Lee , the inventor of the World Wide Web.

Banking 9

Banking Competitive Advantage Business Model Airlines 9

Harvard Business Review

APRIL 13, 2015

A charismatic CEO, imported from outside the industry, was making bold, expensive investments in new markets. The challenges are tougher for more established organizations where CEOs may publicly value consistent incremental efficiencies over new value creation and new markets. What should they do? Take Boeing.

CFO 8

CFO Innovation CEO Airlines 8

Harvard Business Review

MARCH 28, 2016

And it would take them as long as 5 to 10 years to explore, develop, and then bring production to market after investing billions of dollars into new fields. lifted the 40-year-old ban on exporting American oil, and the maiden shipments are finding their way to global markets allowing U.S. That has enabled the U.S.

Price 8

Price Energy Airlines Supply Chain 8

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 13

Airlines Report Guidelines Discount 13

Harvard Business Review

JANUARY 31, 2014

One of the first, and most lasting, pieces of career advice I received came from Linda Bush, my first project manager when I was a wee pup working at McKinsey & Company. Which customers can’t participate in a market because they lack skills, wealth, or convenient access to existing solutions? Speed alone is insufficient.

Innovation 11

Innovation Disruptive Innovation Learning-by-Doing Participative 11

Harvard Business Review

JUNE 29, 2016

We expect the drone market to surge to nearly $7 billion by 2020 globally, driven by regulatory clarification, continuously decreasing component costs, and – most important– ongoing innovation that connects drone capabilities to big-data analytics.

Competitive Advantage 10

Competitive Advantage Company Outsourcing Analysis 10

Harvard Business Review

JULY 16, 2013

Discussions about story and storytelling are pretty fashionable in marketing circles. On the other hand, I''m worried that too many marketers think that telling their story through advertising is enough. The story is understood and cared about by senior leadership outside of marketing. Marketing Strategy'

Storytelling 8

Storytelling Company Marketing Strategy Media 8

Harvard Business Review

JUNE 21, 2016

It did not take the Department of Justice (DOJ) much figuring to show that the merger of the #2 and #3 player oil field services would concentrate selling power substantially in 23 specific markets, from drilling fluids to drill bits. Pfizer is big, so the foreign partner had to be sizable itself. competition vs Amazon.com).

Guidelines 8

Guidelines Long-term Short-term Airlines 8

Harvard Business Review

APRIL 2, 2014

And in business life, CEOs incentivize and promote those senior executives who can get new ideas to market more quickly than competitors. Land deeply believed in Polaroid as a technology-led company committed to expensive, long-term technology projects. Take Southwest Airlines as an example. That makes him sound like Google.

Competitive Advantage 8

Competitive Advantage Airlines Telecommunications Long-term 8

Harvard Business Review

JUNE 13, 2014

Consider Southwest Airlines, which shook up the airline industry with its low-cost, high-customer service approach to air travel. Historically, corporate Goliaths have taken one of two approaches to this kind of upstart competition—try to muscle them out of the market or bring them into the fold through acquisition.

Health Care 8

Health Care Innovation Airlines Retail 8

Harvard Business Review

OCTOBER 18, 2016

If it would have an immediate business impact, such as the impact that an airline’s loss of its reservation systems would have, then it is likely to be a key operational investment. Selecting project managers. Executives can sometimes struggle differentiating between key operational and support investments.

Tools 8

Tools Competitive Advantage Operations Technology 8

Harvard Business Review

DECEMBER 8, 2011

The experience gave us some insights into a unique approach to innovation called jugaad , which entrepreneurs and enterprises are practicing in complex emerging markets like India. Jugaad innovators innovate better: Jugaad innovators recognize that consumers in emerging markets are low earners, but high yearners.

Innovation 18

Innovation Incubator Banking Hypercompetition 18

Harvard Business Review

FEBRUARY 28, 2011

It turns "market research" into a far more dynamic and creative process. If they have a design or marketing background, all the better. Sense has recruited a pagan witch, a newspaper editor, an airline pilot, a TV mogul, and a prescription drug addict. • If you have no live briefs, make up a cool project.

Workshop 15

Workshop Creativity Merchandising Airlines 15

Harvard Business Review

APRIL 18, 2011

While many of these executives hold the title of Chief Customer Officer, others go by names like Chief Client Officer (at OptumHealth), Chief Experience Officer (at Cigna), Executive Vice President, Member Experience (at USAA), or Chief Global Customer and Marketing Officer (at Dunkin' Brands). Senior leaders are in a new position.

B2C 14

B2C B2B Forrester Budgeting 14

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched.

Process 14

Process CEO Insurance Banking 14

Harvard Business Review

JANUARY 19, 2018

Consider Staples, the office-supplies retailer, which had tumbled from being the market leader to being a third of the new leader’s size by 1992. The person’s capabilities should fit the challenges facing the organization at the time. ” Wilson was exactly what the business needed.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

JANUARY 11, 2013

It's sort of like how airlines assume they should make money — no. Only one airline has made money over the last 40 years in the U.S.: Southwest Airlines. Football is played intensively in all the best television markets in the country; hockey, in general, is not played in a whole bunch of the best and growing markets.

Franchising 8

Franchising Airlines Short-term Long-term 8

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isn't touched.

Process 14

Process CEO Operations Banking 14