HR Digest

JANUARY 19, 2023

The hospitality industry is resilient and offers dynamic opportunities for growth and innovation, but what sets Hyatt apart is our colleagues and our purpose – to care for people so they can be their best. Analytic or intuitive —what approach do you use to make decisions for the betterment of the company?

Diversity 69

Diversity Human Resources Globalization Commitment 69

Marshall Goldsmith

FEBRUARY 8, 2018

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Alan Mulally – Former CEO, Ford and Boeing Commercial Aircraft. CEO Magazine – CEO of the Year. Co-founder of Rose Park Advisors—Disruptive Innovation Fund. A leading thinker on strategy and breakthrough innovation.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Skip Prichard

JANUARY 14, 2020

An employee in great service culture such as predominates at Nordstrom or Zappos or the Ritz-Carlton Hotel Company is expected to take positive, creative action on behalf of others. Support for customer-focused innovation. And all great customer service cultures do give employees such power and leeway.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Mark Sanborn

JANUARY 25, 2021

Even at the level of CEO, a company head who is disliked can be all but ignored by those under her or him, while a respected employee with a lower title can wield significant influence on what others do, and how quickly they do it. . What kind of impact did the new title have on the people under him? “It

ROI 113

ROI Hotels Influence Bottom-up 113

Marshall Goldsmith

JUNE 28, 2017

Whitney Johnson – Thinkers 50 award-winning Management Thinker 2015-17, Disruptive Innovation expert, author Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. Pawel Motyl – Formerly CEO Harvard Business Review Poland, noted speaker, consultant and executive coach, author Labirynt Sztuka podejmowania decyzji.

Executive Coaching 70

Executive Coaching Human Resources Magazine CEO 70

Harvard Business Review

SEPTEMBER 24, 2018

Blue Apron, its new CEO argued, sees itself as “a strong consumer lifestyle brand that [plays]…a more meaningful role in our customers’ lives.” So allow me to suggest one radical idea: If you want to build a lifestyle brand, no matter the industry you’re in, consider building a hotel. “Camper?”

Hotels 8

Hotels Brand Retail Marketing 8

N2Growth Blog

SEPTEMBER 9, 2010

I had decided to go over and stay at a hotel on 9/10 in order to make the early morning meeting and beat the commute. When I walked out of the hotel the first plane had just hit and smoke was coming from the tower. What followed the remainder of the day on 9/11 was a combination of heroic and eerie. I Think Not.

Blog 362

Blog Hotels Follow-up Brand 362

Next Level Blog

OCTOBER 6, 2010

After he used the Trib’s own retirement plan as leverage to buy the company, Zell brought in as CEO a former morning zoo style radio shock jock named Randy Michaels. It wasn’t long after Michaels arrival that he was impressing his co-workers by offering $100 to a waitress at the nearby InterContinental Hotel to expose herself.

How To 169

How To Handbook Executive Coaching Case Study 169

Harvard Business Review

SEPTEMBER 21, 2018

Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that firms need to innovate to stay ahead. But are boards doing enough to support innovation, as they should? We found that, overall, innovation does not rank as a top strategic challenge for the majority of boards.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Mills Scofield

SEPTEMBER 3, 2012

In Hong Kong, I lived at the Helena May, a historical woman’s hotel dating back to 1916. It’s human nature, to strive for the end product; parents wish success for their children, CEOs desire profit for their company but these end goals cannot overshadow the path to achieve them.

Entrepreneur 170

Entrepreneur Learning-by-Doing Library Mentor 170

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined. He always said, “You’re as good as anybody, but you’re no better than anybody.”

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. We have seen these forces at work in many different industries around the world, requiring a decidedly closer working relationship between the CEO and CMO. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

MARCH 11, 2014

Apple CEO Tim Cook recently said something to a shareholder that you very rarely hear: take a hike. Cook went on a tirade — or at least what passes for one from the very cool and collected CEO. Cook went on a tirade — or at least what passes for one from the very cool and collected CEO. I’m paraphrasing, but only slightly.

CEO 8

CEO ROI Environment Hedge 8

Strategy Driven

MARCH 18, 2011

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Innovation on a budget. That extra time, along with the cost savings identified by Turney, can be used to focus on the third area: innovation.

Tools 56

Tools Black-Scholes Magazine Rogers 56

Harvard Business Review

FEBRUARY 8, 2017

Airbnb has nearly doubled its user base every year since 2012 and is now worth $30 billion — nearly as much as Marriott International, the world’s largest hotel chain. That sort of nosebleed growth has panicked a lot of big-company CEOs who live in fear of being “Uberized.” Considering the following.

Innovation 8

Innovation Bureaucracy IPO Bottom-up 8

LDRLB

MAY 26, 2014

The most recent being Big Bang Disruption: Strategy in the Age of Devastating Innovation. Paul Nunes and I have known each other for many years, and we’ve both been writing about the subject of disruptive innovation from different vantage points and different angles. DAVID: Yeah. You call it this big bang disruption.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

APRIL 18, 2017

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

Industry 15

Industry Library Hotels Human Resources 15

Harvard Business Review

OCTOBER 26, 2015

As innovation consultant Pete Maulik told me, “It’s time to switch from here they come to this is how we’re going to win.” ” Here are three big companies using innovative approaches to make this crucial connection. That’s an enormous mistake. MassMutual Walks the Talk by Talking.

Company 8

Company Hotels Travel Class 8

Harvard Business Review

MARCH 24, 2016

A recent study by three professors at Purdue’s Krannert School of Management is part of a growing mountain of evidence of the superior and more lasting performance of companies where the founder still plays a significant role as CEO, chairman, board member, or owner or adviser. This begs the question, why? And engagement matters.

Company 8

Company Venture Capitalist Long-term Hotels 8

Strategy Driven

JANUARY 26, 2011

As the chairman and CEO of Mzinga ® , a company that provides social software to businesses, quite literally, it’s my job to be social media savvy. A community of travelers help us select hotels that meet our personal preferences thanks to Trip Advisor. I’m reminded of Andrea Jung, CEO of Avon. And it does not stop there.

Media 67

Media Learning-by-Doing Open-book Company 67

Harvard Business Review

NOVEMBER 12, 2018

I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. Too often this is a co-creation with the CEO who hired them. Oh, and of course the CEO themself.

Brand 11

Brand How To CEO Marketing 11

Harvard Business Review

MARCH 25, 2016

Airbnb is similarly alluring — lower prices for more space than most hotel rooms. Similarly, Airbnb hosts rarely install the protections required at hotels, such as sprinklers and fire escapes. Zenefits’ recently-ousted CEO even created a tool that enabled its agents to skip state-mandated online training courses.

Hotels 8

Hotels Price Tactics Operations 8

Harvard Business Review

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. These CEOs are what we call “insider outsiders.”

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

MAY 29, 2017

It wasn’t long ago and, yet, in technology terms, it’s almost an eternity — ride- or hotel-sharing companies didn’t exist yet and the first generation of social media platforms were just hitting the mainstream. CEOs recognize how much their digital strategy influences business goals. But they are trying.

CIO 11

CIO Survey Strategic Planning Technology 11

Harvard Business Review

AUGUST 18, 2016

On a recent business trip to London, I surprised the conference organizers by turning down the opportunity to stay at the posh hotel hosting the conference in favor of a rather modest Airbnb flat. The hotel was clearly much more luxurious. That makes Airbnb more valuable than most of the leading hotel chains in the world.

Hotels 8

Hotels Christensen Competitive Advantage Conference 8

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash.

Hotels 17

Hotels Entrepreneur Advertising Case Study 17

Harvard Business Review

JULY 17, 2012

Recently, the company booked an entire hotel in Cannes, France, and re branded it in its own name for the annual international advertising festival, and it featured President Bill Clinton at events. Don't wait to get really big to take over the hotel. Guanaes also stretches resources to make a big splash.

Hotels 17

Hotels Entrepreneur Advertising Case Study 17

Harvard Business Review

JUNE 13, 2014

It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. As Singleton told me, “The technology world is a cult of innovation. Software is an almost-pure form of innovation.

Software 8

Software Industry Productivity Products 8

Harvard Business Review

MAY 6, 2013

Groundbreaking ideas are no longer a luxury when success is contingent upon an organization''s ability to adapt, innovative, and improve. Failing to do so not only prevents truly innovative thinking; it also ensures failure. Take, for example, the CEO of a large U.S.

Disruptive Innovation 9

Disruptive Innovation Hotels B2C Price 9

Harvard Business Review

NOVEMBER 11, 2015

I’ve worked with four CEOs at Egon Zehnder and all traveled the world unceasingly during their first six months on the job, visiting most of our 69 global offices and meeting with almost all consultants in each place. That meeting led to a friendship that changed my life: He was the first to see in me a writer and a speaker.

Travel 8

Travel Drucker Hotels Mintzberg 8

Harvard Business Review

OCTOBER 31, 2012

Nikola Tesla electricity throwdown, Razeghi explains that Tesla only had one key stakeholder behind him (George Westinghouse), while Edison was better connected to innovators and other VIPs (Henry Ford, Warren G. CEO Marissa Mayer is considered a darned good role model for a whole host of reasons. Harding, and more). PICK YOUR POND.

Hotels 8

Hotels Tactics Reputation Objective 8

Harvard Business Review

OCTOBER 15, 2012

Fred Lalonde is founder and CEO of travel start-up Hopper and former vice president at Expedia. If you look at travel, it's an equally large data set — and I'm not talking about flights and hotels, because no one travels for the flight and hotel. Tell us about the opportunity you saw in the travel space.

Travel 14

Travel Hotels Wilde Fashion 14

Harvard Business Review

OCTOBER 15, 2012

Fred Lalonde is founder and CEO of travel start-up Hopper and former vice president at Expedia. If you look at travel, it's an equally large data set — and I'm not talking about flights and hotels, because no one travels for the flight and hotel. Chris Lynch was most recently SVP & GM of HP's Data Analytics Business Unit.

Travel 14

Travel Hotels Wilde Fashion 14

Harvard Business Review

SEPTEMBER 20, 2018

C-DOT had two floors of a five-star hotel as their workspace. A great lesson which should be taught in more workplaces — the task is not beneath the CEO; it isn’t beneath anyone else either. Make sure your team sees you occasionally taking on these tasks. These techniques will work for you as well.

Team 12

Team Management Constraint How To 12

Harvard Business Review

NOVEMBER 30, 2011

So General Motors CEO Dan Akerson was simply echoing popular sentiment when, on the day the new GM went public, he threw down the gauntlet: "May the best car win!" The best hotel for one customer is not the best for another. Focus on innovating to create superior value for your chosen customers, not on imitating and matching rivals.

Porter 19

Porter Sports Price Benchmarking 19

Harvard Business Review

JULY 16, 2013

The CEO as Lead Product Designer. This spirit is exemplified by executives like Akio Toyoda, the CEO of Toyota, who worked his way up the through the ranks from the assembly line. For that, CEOs must move beyond showmanship. Some CEOs do get UX. I taste my car, and if it tastes good, I provide it to the customer."

Leadership 10

Leadership Ries CEO Productivity 10

Harvard Business Review

MAY 5, 2011

If the place sounds more like an elegant hotel than a traditional hospital, that's no accident. Gerard van Grinsven, West Bloomfield's CEO, joined Henry Ford after a long career with Ritz-Carlton. "I I had a fresh pair of eyes and no baggage when I arrived," van Grinsven told me.

How To 16

How To Hotels Health Care Fashion 16